Kaizen Through Employee Empowerment
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Kaizen Through
Employee
Empowerment
Arabian Automobiles Company is one of the largest automobile distributors in the Gulf and is the flagship company of the AWRostamani Group. AAC is the sole distributor for Nissan, Infiniti and Renault in Dubai and the Northern Emirates and continues to implement the best management processes, technology and business practices so that our customers can leave the showroom assured they are receiving the world’s finest standards of servicing and support second to none.
Salah Yamout
Director Sales & Marketing
Arabian Automobile Company
Gordhan Punjabi
Head of Training & Kaizen
Arabian Automobile Company
Agenda • What is Kaizen
• Why kaizen
• How
• Employee aspect of Kaizen • Q&A
WHAT ?
"do it better, make it better,
improve it, because if we don't, we
can't compete with those who do."
Change Good
Kai Zen
WHY ?
AWR Quality Policy
5 AWR Automotive is
committed to the principles of Total Quality Management
& Continual Improvement
AWR Core Values
HOW ?
Kaizen Journey
Launch
Planning
Audit
Team
Training
Employee Suggestion
Branch Events
Implementation
Symposium
Planning
Launch
Planning
Audit
Team
Training
Employee Suggestion
Branch Events
Implementation
Symposium
Launch
Kaizen Journey
Launch
Planning
Audit
Team
Training
Employee Suggestion
Branch Events
Implementation
Symposium
47
Kaizen Journey
Launch
Planning
Audit
Team
Training
Employee Suggestion
Branch Events
Implementation
Symposium
Training
Kaizen Journey
Launch
Planning
Audit
Team
Training
Employee Suggestion
Branch Events
Implementation
Symposium
Employee Suggestion
Kaizen Journey
Launch
Planning
Audit
Team
Training
Employee Suggestion
Branch Events
Implementation
Symposium
Kaizen Branch Events “Genchi Genbutsu” • Current situation
• Impact
• Root Cause
• Evaluate Employee Suggestions
• Build Kaizen Action Plan
• Define Measurements
• Agreement on Way Forward
Kaizen Journey
Launch
Planning
Audit
Team
Training
Employee Suggestion
Branch Events
Implementation
Symposium
Implementation
Employee Suggestion
Suggestions
Agreed to be Implemented
Kaizen Branch Event
Validation of Suggestions
Suggestion Implemented
Implementation of Suggestion
Kaizen Journey
Launch
Planning
Audit
Team
Training
Employee Suggestion
Branch Events
Implementation
Symposium
Kaizen Audit
“Inspect what you want to Expect”
Kaizen Journey
Launch
Planning
Audit
Team
Training
Employee Suggestion
Branch Events
Implementation
Symposium
Kaizen Symposium
2014
Kaizen Journey
Employee Aspect of Kaizen
Employee Aspect of Kaizen
Appreciated
Empowered
Employee Aspect of Kaizen
Supported
Employee Aspect of Kaizen
Trained
Employee Aspect of Kaizen
Convinced
Employee Aspect of Kaizen
Thank you
Q & A
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