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1Copyright © 2010 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCisco Confidential Internet Business Solutions Group
The Health & Care Revolution
&The Telehealth
Transition
Kevin DeanEurope Healthcare & Life Sciences PracticeInternet Business Solutions Group
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2Copyright © 2010 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCisco Confidential Internet Business Solutions Group
Cisco, Health & Care
Cisco Products Power the Internet
Cisco Runs Its Business
on the Internet
Continua; EPSoS; LifeConnections….
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3Copyright © 2010 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCisco Confidential Internet Business Solutions Group
A transition is coming…
Data, Voice, Video Networks
Collaborative Apps
BusinessTransformation
Cost SavingsROI
ProductivityMobility
Virtualisation
Process re-engineeringUsing Collaboration
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4Copyright © 2010 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCisco Confidential Internet Business Solutions Group
Healthcare industry faces huge challenges…
Productivity, Productivity, Productivity to curb the rising costs of healthcare
An ageing population means more demand and fewer resources
Patients and families are becoming wiser & more demanding customers focused on high quality, easy access
Focus on preventing disease and acute crises, not just cure
Socialcare will blend with healthcare
Organisations need to focus on sustainability
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Essential business capabilities….1. Repeatable, reliable end-end processes to eliminate waste2. Find information, “things” and people, manage capital assets and
operational efficiency; find scarce expert resources quickly and allow them to “team”
3. Scale knowledge, information & expertise at a distance4. Work seamlessly across healthcare and social care5. Provide excellence in “patient” experience6. Work with patients, families, carers outside hospitals & surgeries7. Interact with Ageing Well activities 8. Deliver sustainable care9. Scale the innovations, learning training rapidly10.Provide collaborative research environment that attracts investment
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6Copyright © 2010 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCisco Confidential Internet Business Solutions Group
We need a Telehealth Transition ….
Specialist silos
Clinician to Clinician
Pilots
Point to Point
Research
Front-line, first response
Clinician to Patient to….
Routine
Multi-point
Infrastructural
Technology Invisible
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Important interoperability…
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8Copyright © 2010 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCisco Confidential Internet Business Solutions Group
Care at a distance….
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9Copyright © 2010 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCisco Confidential Internet Business Solutions Group
Care at a distance….
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10Copyright © 2010 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCisco Confidential Internet Business Solutions Group
The Power of Presence
Blends voice, IM, email, video
Online, offline
Synchronous, asynchronous
Current activity
Diverts
Groupings by organisation, skill
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Care at a distance……
Healthcare Interpreter Network
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12Copyright © 2010 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCisco Confidential Internet Business Solutions Group
Expert Gateway for care….
“81% of nurses report they would save 30 to 60 minutes with instant access to experts.”—Forrester Research, 2006
Source: Cisco IBSG, 2008
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13Copyright © 2010 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCisco Confidential Internet Business Solutions Group
Care at a distance …..
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14Copyright © 2010 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCisco Confidential Internet Business Solutions Group
Care at a distance….
Photos courtesy of DanMedical
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15Copyright © 2010 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCisco Confidential Internet Business Solutions Group
Cisco HealthPresence ….
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Hub & Spoke or Many:Many
Hospital, SurgeryClinic
E.g. Stroke Thombolysis Assessment
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Hub & Spoke or Many:Many
Specialist Nurse
Triage
GP
Consultant
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18Copyright © 2010 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCisco Confidential Internet Business Solutions Group
NHS Scotland – Emergency Department
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19Copyright © 2010 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCisco Confidential Internet Business Solutions Group
Paris Hospital – Geriatric Department
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20Copyright © 2010 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCisco Confidential Internet Business Solutions Group
HK-SC HealthPresence Centre – Opened April 2009
Psychological Counselling Centre
Huaxi Hospital
Chengdu
Chengdu
People’s Hospital
Prince of Wales
Hospital Hong Kong
Mobile Clinic
Temp Clinic Mobile hand-held
device
HK-Sichuan Rehabilitation Centre: Traumatology
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21Copyright © 2010 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCisco Confidential Internet Business Solutions Group
Mobile Health Clinic
Communication • Satellite Station• Structure Cabling SystemMedical • AED• Health Assessment Devices• Oxygen Supply• Basic Medical Supply Auxiliary Features• Air Conditioning • 50” LCD Display• Audio & Visual System • Real Time Surveillance Recording• Generator Set• 5.5m Elevate Flood Light System• Drinking Water• Lightning Protection• UV Emitter Cleaning System• TIO2 Self-Cleaning Coating• Storage Compartment
WIFITelePresence UnifiedCommunication IPICS IP
Surveillance
Operation Mode• Psychological Counseling Service
• Emergency Command Center
• Healthcare Service• Health Education
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22Copyright © 2010 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialCisco Confidential Internet Business Solutions Group
Components of pervasive Telehealth Audio, Video
Presence
Devices
Records
Session Management
Pervasive, intelligent infrastructure
Competencies
Processes
Governance
Leadership
Tariffs & incentives
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