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A publication for all flight attendants from your Inflight
Services divisionJ
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Countdown to June 25On June 25, our customers will get their
first look at your
new polished and professional image, one that is befitting
the world's leading airline and the industry’s best flight
attendants. More than 23,000 strong, on airplanes and in
concourses around the world, your look will be united!
As flight attendants, you represent the United brand whenever
you are in uniform. In fact, your appearance is one of the first
things our customers notice and it leaves a lasting impression.
We want them to have a great first impression of our fabulous
new look. That’s why it’s crucial for everyone to be on the same
page right from the beginning, and we’re doing all we can to help
you put your best foot forward on Uniform Day 1.
Soon, we’ll begin presenting you with your new flight attendant
wings. You’ll also receive your name bars, uniform appearance
standards, a special uniform issue of Inflight, and a Cintas “look
book.” Dates and times will vary by location so stay tuned to your
base for details.
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If your multi-day pairing has scheduled flights departing before
June 25 and after, you’re required to bring a complete new uniform
and wear it for the flight departing on or after June 25.
If the first scheduled flight of your pairing departs on June 25
(local time, no matter where you are in the world), wear your new
uniform.
If the first scheduled flight of your pairing departs on June
24, (local time, regardless of when and where it lands), wear your
current subsidiary uniform.
ItEmS frOm thE cUrrENt aNd NEw UNIfOrm caNNOt bE mIxEd
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Your new flight attendant wings, two standard sets. All flight
attendants receive the same wing design. If you're a Purser or
International service manager, your name bar will designate that
position. Milestone anniversary wings are explained on page 4.
All uniform appearance standards are outlined in this one
booklet. It contains pictures of all the approved looks, which
makes it easy to see whether or not you are in compliance. You can
also access a PDF version on the Inflight Services department page
on Flying Together. In the future, any revisions to uniform
appearance standards will be communicated in the Inflight Services
Weekly.
Name bars are required to be worn on a serving garment (e.g.
apron, vest or international service jacket). Names were taken from
official company records, including approved company nicknames when
applicable.
This special uniform issue contains additional information to
prepare you for Uniform Day 1 and beyond.
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Wings
Uniform appearance standards
Two name barsInflight
choose your international look
The following combinations are approved to be worn during Phases
1 and 4 (on the concourse, during boarding and deplaning).
Pieces with a ( * ) can be included into the look if you wish.
Refer to page 13 when to wear your ISM or Purser, language and
name bar.
LOOK #4
Short sleeve jacket with wings and...
LOOK #5
Short sleeve jacket with wings and...
Skirt or pants Scarf*
Skirt or pants Blazer with wings * Scarf*
LOOK #3
Blazer with wings and...
LOOK #2
Blazer with wings and...
Blouse with scarf Skirt or pants V-neck sweater
Blouse with scarf Skirt or pants Vest
LOOK #1
Blazer with wings and...FEMALE
Blouse with scarf Skirt or pants
JUNE
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JUNE
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What you're receiving today
This Cintas catalog contains pictures of all uniform pieces
available for order along with item numbers. This look book and
additional interactive brochure are available on our Flying
Together department page.
5 Cintas uniform look book
1-800-889-0331 Go to the In� ight Services department page on
Flying Together10 11
Men’s Long-SleevePlatinum Stripe Dress Shirt175810-020
Women’s Long-SleevePlatinum Stripe Blouse175812-020
Men’s Vest175877-350
Also Available:Women’s Vest (Shown right)175877-350
Men’s Long-Sleeve White Dress Shirt175810-000
Men’s Flat-Front Pants175803-350
Destination Print Tie175837-320
Men’s Belt175852-350
Also Available: Men’s Short-Sleeve White Dress Shirt
175810-001
Men’s Short-SleeveWhite Aviator Shirt175905-001
Women’s Vest 175877-350
Women’s Pleated Slacks175808-350
Women’s Long-Sleeve WhiteBlouse175812-000
Baroque Scarf 175847-210
Also Available: Women’s Short-Sleeve White Blouse175812-001
A perfect complement to the United collection.
These lightweight, versatile shirts with modern tailoring
allow for natural movement with breathable fabrics that
will keep you comfortable throughout the day or night.
Shirts, Blouses & VestsUniform Look Book
Flight Attendant
You voted for your favorite neckwear patterns for the new male
ties and female scarves.
More than 10,000 of you voted for your favorite wings. The
winning design was submitted by EWR-based Joseph “Kepa” Takata.
A blend of wool, polyester and Lycra® will ensure your new
garments are easy care and easy wear.
With more than 23,000 flight attendants, getting everyone in the
new uniform is a monumental undertaking; it's like outfitting a
small city.
Did you know?
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Putting your best foot forwardDo you have a complete regulation
uniform?
A complete uniform can consist of either core or optional
garments, as long as you are able to put together a regulation
look. Refer to the Uniform Appearance Standards for details and
pictures. Not ready yet? Here’s what you need to know...
If you are currently missing core items, log on to your Cintas
account or call Cintas directly to determine the status of your
garment, which will be identified as one the following:
bacK OrdEr
Cintas is receiving new shipments daily and processing them as
quickly as possible.
rESErvEd
The order has been placed and is in queue for shipment.
ShIppEd
If you have not received the item, contact your base
supervisor.
Do all garments fit correctly? If not , are the alterations
completed?
Eligible garments are shipped with an alteration voucher, which
can be used at an authorized tailor. For an alterations guide and a
list of authorized tailors, go to the Inflight Services department
page and click on the new uniform image.
Do you know the uniform appearance standards?
Take time to review the uniform appearance standards enclosed or
on-line.
Still have questions?
Base supervisors and uniform coordinators are excellent
resources. They are available in the bases specifically to help
answer your questions and clarify the standards so you’ll be
good-to-go on Uniform Day 1.
Working together to get it right from day 1 On June 25, we have
a great opportunity to start fresh and create a wonderful new
“first impression” of our flight attendants and our company.
If you haven’t reviewed the uniform regulations on-line, take
time to carefully review them.
Since the end of may, supervisors have been available in the
lobby areas of the bases to answer your questions about the
uniform, the new uniform appearance standards and upcoming
events.
To help you become familiar with what will be acceptable and
what will not, supervisors are discussing the new standards as they
relate to the current uniform. These informational discussions are
intended to help further clarify the standards, answer your
questions.
Regulation management and accountability
The new uniform will be the representation of the United brand
in every interaction and experience with our customers. It’s up to
everyone to adhere to these standards to ensure our look is
consistent for every customer.
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Just as all flight attendants will be held accountable for
knowing, fully understanding and complying with all uniform
appearance standards, every supervisor, in every base, will be held
responsible for managing the standards. When they see something,
they will say something. If an infraction can be fixed before
check-in, you’ll be instructed to make the change.
If an infraction cannot be corrected, you will be held
accountable.
Keep in mind that supervisors are not making a personal
judgment. It’s not about whether or not they think something looks
good, it’s about whether or not something complies with the
standards.
Your recipe for success
These changes are affecting everyone and change takes getting
used to. We have to let go of what was “regulation” in the past and
embrace the new standards. The new uniform and how you are required
to wear it represent the image of United we want to project moving
forward.
If you want variety, it’s built into the standards. Optional
pieces and different combinations are intended to give you
versatility and flexibility to change your look without
compromising the overall image.
The best way to ensure your success is to follow the standards.
It’s that easy! Do the right thing even when no one is looking.
That goes for your appearance as much as it does the job you
do.
Your uniform… it means something. being an
employee of a good company and wearing
their uniform indicates to others a level of
ability, competency and training. You have
satisfied certain criteria and standards in
order to have made the grade and been
hired. It means something.
Milestone anniversary wings
As part of the new corporate Celebrating Service Program that
launched in January 2012, flight attendants celebrating a milestone
anniversary have the option of choosing from one of the following
gifts:
Sterling silver milestone anniversary wings
with gemstone*
A gold United service milestone pin/charm
A merchandise gift
Instructions for redeeming your gift are in the recognition
packet you'll receive prior to your anniversary.
If you already celebrated your 2013 milestone anniversary and
haven't redeemed your gift, you can still select the anniversary
wings by going to the website to order. We anticipate this will be
available at the end of June.
If your milestone anniversary occurred prior to 2013, you may
purchase milestone wings directly from the manufacturer. Stay tuned
for more details.
* Milestone wings will not be available for Uniform Day 1. We
anticipate they will be available for order by the end of June.
However, all flight attendants will receive two sets of standard,
silver-finish wings prior to new uniform launch.