July #IMRGConnect: A Tale of Two City Centres

Chris Jones Redsock Management Ltd [email protected] +44 7770 647038 A Tale of Two City Centres Competition or Collaboration between E-commerce and the High Street?

My Local High Street 2 imrg press release: We predict that the UK online retail market will achieve 17% year-on- year growth during 2014 and we also expect the 100 billion threshold will be broken, with a staggering 107 billion predicted to be spent online in the UK this year.

So whos to blame? 3

So whos to blame? 4 You are but unfortunately not in your professional capacities!

This is where/when most eCommerce takes place 5 Peak tablet shopping time: 7-8pm

This is when most weekday high street footfall occurs 6 Not very busy at 7pm!

My Local High Street again 7 So what are they all doing?

Collecting something they bought online! 8 ** non-food only, and excludes impossible articles like washing machines * John Lewis online orders collected in Waitrose Retailers with some national coverage see huge click-and collect take-up

Collecting something they bought online! 9 And IMRG data shows the overall trend

Or maybe just researching their future purchases? 10 The sales transaction might happen online but the store plays a bit part

Whatever it is customers are doing 11 M&S digital sales assistant May 2014

they are probably doing it in a different way compared to 5 years ago 12

and taking longer to do it! 13

The IMRG report 14 We look at competition or collaboration between e-commerce and the high street in five key aspects: where we shop when we shop how we shop measuring collaboration coping with the pace of change

About Me 15 Just finished as interim eCommerce Director The rest of the time Freelance multichannel retail consultant (Even More) Fun Stuff Past clients include Fun Stuff Client assignments

Thanks for listening 16 Please get a copy of the report!