Jul – Sep 2015 SHA UPDATE Chief Editor : Ms Margaret Heng Writers : Ms Clare Yeo, Ms Li Shaoting & Ms Shrestha Sook Yean Published by : Singapore Hotel Association Designed and printed by : Colorcom Graphics Pte Ltd SHA Update is the official publication of the Singapore Hotel Association and copies of SHA Update are not for sale. No part of this publication may be reproduced in any form or by any means without the written permission of the publisher. The views and opinions expressed are those of the authors and do not necessarily reflect those of the publisher . EDITORIAL TEAM MICA (P) 021/02/2015 • Site Inspection with the Mayor of Auckland and Auckland Council • World’s First Life-Sized Coffee Capsules Race Car at Royal Plaza on Scotts Singapore • SG50 at Grand Mercure Singapore Roxy. A Jubilee Celebration Worth its Weight in Gold 12 12 13 • BCA Endorsed M Hotel with Green Mark Gold Plus 13 • Hotel Jen Tanglin - Renovation Update 14 • Singapore Remains Asia’s Top Meeting and Convention City for 2014 • New S$10 Million Fund to Boost Visitor Experience 15 15 • Singapore Green Hotel Award Ceremony & Seminar 2015 1-2 • Competition Act Seminar 2 • 33 rd FDAWU/NTUC/SHA Productivity Seminar cum Award Ceremony 3 • 33 rd SHA Inter-Hotel Bowling Tournament 2015 • SHA Welcomes New General Managers • Your Say • SHA Welcomes New Ordinary Members 4 5-6 6 7 Email : [email protected]Website : www.sha.org.sg 17 Cantonment Road, Singapore 089740 SHA NEWS SHATEC NEWS HOTEL CIRCUIT TOURIST TRACKS • Industry Mentorship Programme @ SHATEC – Harnessing the Power of Mentorship • Spotlight 8-9 10 • Relocation of SHATEC’S Restaurant - Recipes • Accor’s Appearance Guidelines Project • SHATEC’s Got Talent 2015 • SHATEC Executive Development Programme (EDP) 2015 11 11 11 11 On 27 August 2015, 28 hotels were presented with the Singapore Green Hotel Award in recognition of their environmentally-friendly practices. The award presentation ceremony was held at PARKROYAL on Pickering. This is the highest number of winners, since the biennial award was inaugurated in 2009. Hotel nominees, graded by a panel comprising representatives from BCA, NEA, PUB & SHA, were judged on their performance in the key areas of solid waste minimisation, energy conservation and water efficiency. The Guest-of-Honour for the event was Ms Grace Fu, Minister, Prime Minister’s Office, Second Minister for the Environment and Water Resources and Second Minister for Foreign Affairs. In her opening speech, Ms Fu applauded the 28 hotels for their efforts in environmental sustainability and urged them to keep up with their good work. Congratulations to all the recipients of the Singapore Green Hotel Award: Singapore Green Hotel Award Ceremony & Seminar 2015 • Capri by Fraser, Changi City / Singapore • Carlton City Hotel Singapore • Crowned Plaza Changi Airport • The Fullerton Hotel Singapore • Furama City Centre, Singapore • Furama RiverFront, Singapore • Grand Copthorne Waterfront Hotel Singapore • Grand Hyatt Singapore • Grand Park City Hall • Holiday Inn Express Singapore Clarke Quay • Holiday Inn Singapore Atrium • Hotel Jen Tanglin Singapore • InterContinental Singapore • M Hotel Singapore • Mandarin Orchard Singapore • Mandarin Oriental Singapore • Novotel Singapore Clarke Quay • Pan Pacific Singapore • Park Hotel Clarke Quay • PARKROYAL on Pickering, Singapore • Ramada and Days Hotels Singapore At Zhongshan Park • Regent Singapore, A Four Seasons Hotel • The Ritz-Carlton, Millenia Singapore • Royal Plaza on Scotts • Shangri-La’s Rasa Sentosa Resort & Spa, Singapore • Singapore Marriott Tang Plaza Hotel • Swissôtel Merchant Court, Singapore
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Jul – Sep 2015
SHA UpdAteChief Editor : Ms Margaret Heng Writers : Ms Clare Yeo, Ms Li Shaoting & Ms Shrestha Sook YeanPublished by : Singapore Hotel AssociationDesigned and printed by : Colorcom Graphics Pte Ltd
SHA Update is the official publication of the Singapore Hotel Association and copies of SHA Update are not for sale. No part of this publication may be reproduced in any form or by any means without the written permission of the publisher. The views and opinions expressed are those of the authors and do not necessarily reflect those of the publisher.
Hotel nominees, gradedbyapanel comprising representatives fromBCA,NEA,PUB&SHA,werejudgedontheirperformanceinthekeyareasofsolidwasteminimisation,energyconservationandwaterefficiency.
TheGuest-of-HonourfortheeventwasMsGraceFu,Minister,PrimeMinister’sOffice,SecondMinister for the Environment andWater Resources and SecondMinister forForeignAffairs.Inheropeningspeech,MsFuapplaudedthe28hotelsfortheireffortsinenvironmentalsustainabilityandurgedthemtokeepupwiththeirgoodwork.
Organised by SHA and conducted by Rajah and TannSingaporeLLP,theCompetitionActSeminarwasheldon14September2015,4.00pmto6.00pmatRamadaSingaporeatZhongshanPark.
Titled“CompetitionintheHotelIndustry–ActingIndependentlyor Collusively”, the seminar received an overwhelmingrepresentationofmorethan130representativesfrommemberhotels.Thelistofspeakerswereasfollows:
Ms Kala Anandarajah, Head, Competition and Antitrust and Trade
Ms Dominique Lombardi, Partner (Foreign Lawyer), Competition & Antitrust and Trade
Ms Tanya Tang, Principal Economist, Competition & Antitrust and Trade
and Technology, Media & Telecommunications
SHAwould like to thank Ramada Singapore At ZhongshanParkforhostingthisindustryeventandallattendeesfortheiractiveparticipation.
Competition Act Seminar
Held alongside the award ceremonywas amini-exhibitionwhich showcased green solutions for the hospitality industry. Inaddition, a Green Hotel Seminar themed “Environmentally Sustainable Best Practices for the Hotel Industry” was speciallyorganisedfortheparticipantsoftheevent.
“Water Efficiency Initiatives for the Hotel Industry”By Ms Pei Nan,
Senior Engineer, Water Supply Network, PUB, the National Water Agency
“Importance of Managing Good Air Quality in Hotels”By Mr Ron Tan,
Group Leader (Environmental Hygiene Risk Assessment and Mitigation), National Environment Agency,
Environmental Health Institute
“Sustainability and Creating Shared Value Opportunities with the Hotel Industry”
By Mr Stefan Phang, Director, Sustainability & Corporate Social
Responsibility, Sealed Air Diversey
“The convergence of Internet of Things (IoT) and Smart Hotel Energy Management”
By Mr Daniel Ong, VP Engineering and Operations,
Green Koncepts Pte Ltd
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33rd FDAWU/NTUC/SHA Productivity Seminar cum Award Ceremony
The 33rd FDAWU/NTUC/SHAProductivity Seminar andAwardsPresentationtookplaceon 21 July 2015 at ConcordeHotelSingapore.
The event was graced byMrLimHngKiang,MinisterforTradeandIndustry.
The 6th edition of the‘Productivity Idea’ Award sawShangri-La’s Rasa SentosaResort & Spa, Singaporeemerging as the overallchampion with their simpleyet innovative ideaofreducingbreakfast queue time with theuse of hand puppets to guidecustomerstotheirtable.
Presented for the 2nd time,the ‘Hotel Sector InnovationAward forWorkplaceSafety&Health’ 2015 went to ResortsWorldSentosafortheirproject“RWSWardrobeUHFUniformTrackingSystem”
Thetournamentendedonahighnoteonthe18August2015with the Masters’ Event. 60 male and 18 female bowlerstook to the lanes at the Superbowl SAFRA Mount Faber.MrChowKengHai, VicePresident -Rooms,ResortsWorldSentosa,MsMargaretHeng,ExecutiveDirector,SHAandMrVincentAng,Chairman,SHAInter-BowlingTournament2015OrganisingCommitteepresentedtheprizestothewinnersofthetournament.
Theresultsofthetournamentwereasfollows:WinnersalsotookhomecashprizessponsoredbySHA,prizesfromtheSuperbowlSAFRAMountFaberaswellasdining/accommodation vouchers generously sponsored by thefollowingSHAmemberhotels:
1 Capella Singapore
2 Conrad Centennial Singapore3 Crowne Plaza Changi Airport4 Grand Park City Hall5 Grand Park Orchard6 Hilton Singapore7 Holiday Inn Singapore Atrium 8 Holiday Inn Singapore Orchard City Centre9 InterContinental Singapore
10 Mandarin Orchard Singapore11 Mövenpick Heritage Hotel Sentosa12 Orchard Hotel Singapore13 Park Hotel Alexandra14 Park Hotel Clarke Quay15 PARKROYAL on Pickering Singapore16 Ramada and Days Hotels Singapore at Zhongshan Park17 RC Hotels (Pte) Ltd18 Rendezvous Hotel Singapore19 Resorts World Sentosa Singapore20 The Ritz-Carlton, Millenia Singapore21 Riverview Hotel Singapore22 Royal Plaza on Scotts23 The Seacare Hotel24 Shangri-La Hotel, Singapore25 Shangri-La's Rasa Sentosa Resort & Spa, Singapore26 Sheraton Towers Singapore27 Swissôtel Merchant Court Singapore28 Village Hotel Albert Court29 W Singapore - Sentosa Cove30 The Westin Singapore
AmaraSanctuaryResortSentosaisdelightedtoannouncetheappointmentofMr.ClarenceLimastheResort’snewGeneralManager.Mr.LimcomestoAmaraSanctuarywithawealthofexperienceincustomerserviceandmanagingairportstationsforSingaporeAirlines,withhismostrecentroleinhandlingtheplanningcoordinationofthecarrier’srequirementsinChangiAirport’sfutureTerminal5project.HeisproudtohaveledhisteaminTokyoforhandlingthemassiveservicedisruptionsamidstTokyo’sworst snowstorm in50 years,whichhelpedNaritaAirportwin theTransforming Customer Service CEO Award.
Mr.Chua isaseasonedprofessionalwith30years’hospitalityexperience,possessingawealthofexperience inSales andMarketing,OperationsandF&Bunder hisbelt.Prior to his appointment,Mr.Chuawas theExecutiveAssistantManageratGrandCorpthorneWaterfrontHotelSingapore,andhadpreviouslyheldpositionssuchasEAM–Sales&Marketing,DirectorofSalesandDirectorof Sales &Marketing at various international hotel chains fromM Hotel, Royal Plaza on Scotts,GoodwoodPark,Shangri-La’sRasaSentosaResort toHyattRegency,withhis longest stint of 8yearsatSwissotelMerchantCourt,Singapore.
During his free time, Mr. Chua loves cooking for his family and friends, appreciating wine andtravellingaroundtheworldtoexperiencedifferentcultures.Mr.ChuaholdsaHigherDiplomainHotelManagementfromSHATECandishappilymarriedwiththreechildren.
In his new role at TheSt. Regis Singapore,Mr.Christandl is committed to steering the propertyto consolidate its position as TheBest Address in the city, fostering a culture of excellence andprideamongstallitsassociatesandconsistentlydeliveringmemorablebespokeexperiencesforallitsguests.
“Your Say” is taking a short holiday and will return in the next issue of SHA Update (Oct-Dec 2015).
Do keep a lookout for the views of our hotel General Managers in the next issue!
Yours sincerely,
The Editorial Team
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Genting Hotel Jurongis also well-equippedwith MICE facilities,including the versatileandfunctionalGentingBallroom that can bepartitioned into threesections for greaterflexibility.Fivemeetingr o oms a l s o o f f e rnatural daylight andflexiblelayoutstoaccommodatevariousneeds.Foradifferentexperience,thehotel’sSkyLoungelocatedattheroof-topwithanadjoininglawnisperfectforintimatereceptionsandparties.ClientswillenjoythelushgreeneryandtranquilenvironmentoftheJurongLakeDistrict,insidethe“hotelinagarden”.
Adding to the repertoire of six on-site accommodationoptions,ResortsWorldSentosa (RWS) hasopenedGentingHotel Jurong inApril 2015. As the firstmajor hotel to openin the Jurong Lake District, the 557-room Genting HotelJurong heralds exciting new developments in the westernpart of Singapore. Genting Hotel Jurong features sleekarchitecture,withclean-linefurnishingslivenedupbyvibrantdashesofcolour.Guestscanalsoenjoy facilities likeaself-service laundromat, a gym, and a swimming pool. GentingHotel Jurong is well-connected by expressways and publictransport, and hotel guests can ride the complimentary 24-hourshuttlebusthatrunscontinuallybetweenGentingHotelJurongandRWS.
Tocomplement the lush tropical lakesideenvironmentcloseto the Jurong Lake,GentingHotel Jurong features a “hotelin a garden” setting with lush greenery and landscape thatincludesaroof-topgardenaswellasanaccessibleskyterraceforgueststoenjoyexpansiveviewsoftheJurongLakeDistrict.
Genting Hotel Jurong
SHA Welcomes New Ordinary Members
Step into a tropical gardensurrounded by verdantgreenery and embrace thetranquillity of nature at ParkHotelAlexandra.Standingona stylish podium, the sleekglass-clad hotel boasts 442elegant guestrooms andsuitescompletewithanarrayofmodernamenities.Facilitiesinclude a 25-metre infinitypool and fully-equippedgymnasium over lookingcascadingwaterandtropicalgreens.
TheheartandsoulofHotelVagabondistheVagabondSalon–amoderninterpretationofaParisiansalon-whereguestswillhavetheopportunity tominglewith residentartistsovera beautifully crafted cocktail, dine amongst a performance,watchanindependentfilm,orlistentoajazzquartet.
Located in a central urban area, Park Hotel Alexandra isnearbusinesshubssuchasMapletreeBusinessDistrictandAlexandraDistripark,andisashort10-minutedrivefrommajorshoppingand leisuredestinationssuchasVivoCity,OrchardRoadandSentosa,makingitanidealchoiceforbusinessorleisuretravellers.
Hotel Vagabond is aspaceforart–bothforpleasureandfunction.Every piece has beenpersonally sourcedandcommissionedbySatinderGarcha.
Last but not least,the hotel is alsoconveniently situatedforbothbusinessandleisuretravellers,betweenSingapore’stwomost historic districts, Little India and KampongGlam,andonlyfiveminutesfromtheheartoftheCentralBusinessDistrict,RafflesPlace,MarinaBayandChinatown.
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Industry Mentorship Programme @ SHATEC – Harnessing the Power of Mentorship
TheIndustryMentorshipProgramme@SHATECservestoaddvaluetotheeducationofhospitalitystudentsinSingaporeandenablethemtobeadequatelyequippedwithsoundadvicetohelpthemintheirlearning.Thisinnovativeinitiativeisthefirstofitskindtobelaunchedinanindustryschoolandseekstopairexperiencedandaccomplishedprofessionalsfromthetourismand hospitality industry asmentors to SHATEC students inordertoprovidethemwithguidanceintheirfledglingcareers.
Withthesupportofleadersfromtheindustry,itishopedthatthelaunchofthisprogrammewillinfluencethenextgenerationofleadersinthehospitalityindustry.InthewordsofMsWeeWei Ling, Chairman of the SHATEC Mentorship AdvisoryCouncil,“asexperiencedhoteliers,wecanmakeadifference”.
Currently, 23 mentees from the three faculties at SHATEC- Hospitality and Business Studies, Food and BeverageStudiesandCulinaryandPastryStudies-areenrolledinthisprogramme.Theyhaveallbeenconnectedwithmentorswhopossess the background and expertise that commensuratewith the mentees’ interests and career goals. Through theprogramme,thementeesaregivenopportunitiestoenhancetheir employability skills, increase their industry awarenessandgain firsthand insights into theworkingsofSingapore’shospitalityindustry.
Thementees also have their obligations clearly spelt out tothem upon joining the Industry Mentorship Programme @SHATEC.Therearetimelinesfordutieswhichmenteesneedtoadheretoduringthisone-yearprogramme.Thisgivesbothparties the confidence that the entire experience will be arewardingone.
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Mentor Olivier Lenoir has Begun Opening Doors for Mentee
HavingworkedhiswaythroughtherankstobecometheHotelManager at Grand Hyatt Singapore, Swiss-born Mr. OlivierLenoir, a mentor in the Industry Mentorship Programme @SHATEC, isafirmbeliever thata littleelbowgreasegoesalongway.
Mr. Lenoir believes that mentoring “adds the professionalaspect of [working] life into the academic part of life” forstudentsinSingaporewhereapprenticeshipprogrammesareathingofthepast.Besidesforgingvaluableconnections,healsofeltthattheIndustryMentorshipProgramme@SHATECisagreattooltoinspireGenerationYstudentstoseehospitalityasacareerandnotjustanotherjob.
Mr.Lenoirbelievesthattheprogrammewillpreparementeesbyproviding themwitha “strongbase thatwillallow [them]togrow[their]careersandtobesuccessfulinthehospitalityindustry.” The programme also provides mentees with amorerealisticexpectationoftheindustry;thisinturnwillalsoimprovetheirchancesofdoingwell.
Chef Toni Robertson – Grooming the Next Generation
The biggest change that Mandarin Oriental Singapore’sExecutive Chef Toni Robertson has noticed in Singapore’shotel culinary scene since she last worked here in the late1990s is the presence ofmore local talent in toppositions.Therefore, “Supporting the next generation” to achieve thisprogress isvery important toChefToniand isakey reasonwhyshe felt “honouredandprivileged”whenasked tobeamentorintheIndustryMentorshipProgramme@SHATEC.
OnechallengethatChefTonifeelsisinevitabletonewcomersoftheculinaryindustryisthesheerlevelofcompetitiontheyface.Withthepopularityofcelebritychefsanda“glorifying”image of what it means to be a chef, she feels that morepeople are coming into the industry with high hopes andunrealisticdreams.ThisiswhereaninitiativeliketheIndustryMentorshipProgramme@SHATECisimportantinastudent’sdevelopmentofbecomingahospitalityprofessional.
Amentorcanprovideguidancetoamentee,butitisimportantthat mentees have ambitions that they want to fulfil forthemselves.“Wecannurturethem,coachthem[buttheyneedtotellme]‘ThisiswhatIwanttoknow...Iwanttoknowaboutthis’,”saysChefToni.
SyahirOsmanaspirestobeaChefdeCuisineandseesChefToniastheperfectmentortohelphimachievethataspiration.Syahir shares that he firmly believes that Chef Toni cangivehimabetter insightof the industryandwhathiscareerprogressioncanbelike.
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SpotlightIn this issue, Mr. Norman Cross, Executive Assistant Manager – Food and Beverage at Ramada and Days Hotels, Singapore At Zhongshan Park was invited to share with us his journey to success.
1) What is your most memorable experience whilst as a student at SHATEC?
I do not have a singular fondest memory; rather the entiredurationthatIwasatSHATEChasbeenarewardingjourney–fromthetimeIspentoncampusinMt.Sophiatothetransitionto the Bukit Batok campus. The friendship cultivated withfellowstudentsandthementorshipreceivedfrommylecturersweretrulyfulfillingforme.
2) Share with us your success story and how SHATEC has played a part in your career development through the years.
My success story comes from the simple fundamentals ofworkinghardandlistening. IbelieveinbeingentrepreneurialandlearningasmuchasIcanintheshortestpossibletime.Iamcuriousandintuitivebynature;inmyopinionknowledgeis the key to everything.How you decipher knowledge anduseittoyouradvantageisyetanotherimportantcomponentaltogether.
Inmycareer todate, I havehad thepleasureofworking inbusiness hotels, private restaurant groups and city clubs.
3) What is your advice to current SHATEC students on how to be successful in the hospitality industry?
Do not be afraid to ask for help or assistance from eitheryourfellowcolleaguesorsuperiors.NomanisanislandandIbelieveinteamworkandthesharingofideastogeteveryoneinvolved,motivatedandworking toachieve thesamegoals.Be inquisitive and ask questions. Keep abreast of markettrends especially in this digital agewhere thingsmove at amuchfasterpacethanbefore.Itisokaytosteeroffthebeatentrackaslongasyouseeitbeingsuitabletoyourcareerneeds.There is nowrong experience, but it is how you utilize thatknowledgegainedtoyourbenefitinyourcareer.
These experiences gave me distinct viewpoints on howeach business unit serves the same purpose, but functionsdifferentlyinthewaybusinessisconducted.
Mr. Norman Cross, Executive Assistant Manager, Food and Beverage at Ramada and Days Hotels, Singapore At Zhongshan Park
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SHATEC’s Got Talent 2015
SHATEC’sGotTalent2015concludedon20July2015inanamazing evening of beautifulmusic, applause and laughter.Guest performer, Zulyqah, winner of SHATEC’s Got Talent2014, once again impressed the audience with her greatvocals.Thechampion,SamonteIvan-JonathanAlameda,fromHCA-01-15A,wowedtheaudiencewithhisguitarandsingingperformance.Hewalkedawaywithover$600worthofprizesincludingshoppingvouchersanddiningprivilegessponsoredbyGrandHyattSingapore.
Accor’s Appearance Guidelines Project
SHATECwasinvitedforthefirsttime,toparticipateinAccor’sAppearanceGuidelinesProjectwhichwasheldfromJanuaryto mid-June 2015. The Appearance Guidelines are used atevery hotel to brief employees on their dress code, facialgrooming,hairstylesandmake-up.4studentsfromDHM-01-14A,DaphneTanDenosta,LevinaChan,MelvinAyeKyawZinandPopTaifayongchit,gladlytookupthechallengeofmakingrecommendations to theexistingguidelines.Theypresentedtheirsuggestionsandalsosubmittedatrainingplan,bothofwhichtheirproposalswerewell-receivedbyAccor.Attheendof the programme each student also received a testimonialfromAccorfortheirefforts.
SHATEC Executive Development Programme (EDP) 2015
SHATEC, together with School of Hotel and TourismManagement (SHTM), Hong Kong Polytechnic University,organisedaseriesof4stand-alonemodulesunderthebannerofExecutiveDevelopmentProgramme(EDP)2015.EDP2015,supportedbytheSingaporeDevelopmentAgency(WDA)waswell-subscribedwithatotalof69participants.
• Innovations and Leadership in the Hospitality Industry Heldfrom23to24July2015
• Branding and Distribution Strategies Heldfrom13to14August2015
• Meeting and Event Management Heldfrom8to9September2015
• Social Media in Hospitality Heldfrom14to15September2015
Relocation of SHATEC’S Restaurant-Recipes SHATEC’s training restaurant ceased its operations on18September 2015after a runof 17 years at TheTreasuryBuilding.Anewtrainingrestaurant,“TheSapling”,meaningfullynamed to highlight how its studentswill grow and blossom
Daily recycling of food waste is done through the EcoDigester Machine, which decomposes segregated foodwaste;recycledwateristhenproducedfornon-consumptionpurposessuchaswateringofplantsinthehotel.Thissystemhasbeen installedsinceDecember2014and ispartof thehotel’ssustainabilityefforts.
Mayor Brown also shared that as Auckland is looking tobanfoodwastefromgoingintolandfills,theCouncil isthusexploringdifferentprocessesthatwillassistinachievingthisgoal.
World’s First Life-Sized Coffee Capsules Race Car at Royal Plaza on Scotts Singapore
Singapore,21August2015–RoyalPlaza on Scotts Singapore (RP)celebrated Singapore’s eighthnight motor racing season withthe display of a life-sized coffeecapsules race car, the first to becreated in the world. The culinaryteam has created other life-sizedrace cars with seashells, pasta,chocolate, bread andmacarons inpreviousyears.
Tying in with the hotel’s greeninitiatives, this year’s life-sizedrace car featured recycled coffeecapsules,collectedfromthehotel’s511 guestrooms and 11 meetingrooms which provide guests withcomplimentary gourmet coffeefrom Nespresso machines. Theenthralling masterpiece plays upthe vibrant colour palettes, usingcoffee capsules of nine differentGrandCruvarieties.KeepingtothethemeofKopiGP,recycledcoffeegroundsareusedonthewheelstocreateacontrastintexturesonthecar and give guests awhiff of thedelightfularomaofcoffee.
Guestswerealso invited to join in the funby takingpart in thehotel’s socialmediacontesttoguessthetotalnumberofcoffeecapsulesusedforthelife-sizedracecar.Theclosestguesswinsa2D1NweekendstayinRP’sExecutiveSuitewithClubbenefitsanddinnerfortwoataward-winningbuffetrestaurant,Carousel.
MHotelSingaporehasalsosteppedupfromBCAGoldAwardin2014totheGoldPlusAwardthisyear.Itisarecognitionbythe Building & Construction Authority (BCA) for the hotel’snumerousgreenefforts.
Amongitskeyfeaturesincludechoiceoferminewhitecolourexternalwallsthatkeepsthebuildingcoolandreducesenergyconsumption; every room is fitted with energy-saving LEDlighting approved by Singapore Environment Council; taps
SG50 at Grand Mercure Singapore Roxy. A Jubilee Celebration Worth its Weight in Gold
It was a month of joyous celebration to commemorateSingapore’sGoldenJubilee.Thelobbywasdeckedoutwithmemorabiliaofdaysgoneby.Fromtheretrobarberchairtothestillfunctioninggramophone,thevintageembellishmentsattracted compliments from local and international guestsalike.
ThroughoutAugust,guestsvisiting restaurantsat theGrandMercureSingaporeRoxywerealsotreatedtoanunforgettablefeast, consisting of Singapore’s rich diversity of a culinarytreasures.
AspartofthecontributiontoSG50,afundraisingeventwasorganized.Forjust50cents,guestsreceived“scratchandwin”cards that entitled them to win complimentary coffee, wineandevena2D1NstayattheGrandMercureSingaporeRoxy.WhiletheeventraisedS$25,000,thehotel’sparentcompany– Roxy Pacific Holdings Limited contributed an equal sum.Finally,achequetotalling$50,000waspresentedtoDrChuaEeChekofWeCare@MarineParade,adeservingprogrammethataidsvulnerableresidentswithoutreachprogrammes.
Last but not least, the hotel has also voluntarily madeimprovementtohelpuserswithaccessibilitydifficulties.Nowguests with disabilities are able to access andmove freelywithin the hotel as the building has also been certified asbarrierfreebyBCA.
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Hotel Jen Tanglin Singapore – Renovation Update
HotelJenTanglinSingapore,formallyknownasTradersHotel,Singapore was rebranded in September 2014. Followingwhich, in December 2014, the entire property went throughan extensive renovation for a total makeover of 565 guestroomsandsuites,ClubLounge, lobbyandanall daydiningrestaurant.TheentirerefurbishmentisscheduledtocompleteinNovember2015.
The new Hotel Jen Tanglin Singapore integrates keyelementsandvaluesoftheJenbrandwithbright,stylishand
contemporary guest rooms and suites are designed withthenew ‘Jeneration’of independentlymindedbusinessandleisuretravellers’needsinmind.
Thehotelaimstofeatureyoungandupcomingtalents, fromartists toartisanproducts,andofferaplatformwhere theseyoung local talents can showcase their products fromF&B,to fashionandartandgainexposure toawide internationalaudience. Simultaneously, this will give travellers uniqueSingaporeinsight,experiencesandstoriestobringhome.
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Singapore Remains Asia’s Top Meeting and Convention City for 2014
Singapore, 9 Sep 2015 – Singapore is once again Asia’stopmeeting and convention city, according to theUnion ofInternational Associations (UIA) and International Congressand Convention Association’s (ICCA) 2014 global rankingsreleasedearlierthisyear.
Bothrankingsservedtoemphasisethateventownerscontinueto regard Singapore as a top MICE (Meetings, Incentives,ConventionsandExhibitions)destination.Furthertestamenttothecitystate’sattractivenessisthemagnitudeandprestigeofeventsrecentlywon.
Thesewins include the InternationalCouncilofNurses (ICN)Conference, which comes to Singapore in 2019, and theInternationalUnion forPhysical andEngineeringSciences inMedicine(IUPESM)WorldCongressforMedicalPhysicsandBiomedicalEngineeringtwoyearslaterin2021.
Pinnacleeventsintheirrespectivefields,theICNconferenceandIUPESMWorldCongressaregracedbyindustrythoughtleadersandtopexecutives.Openinteractionamongattendeesfrom different levels, areas of expertise and cultures helpspromote knowledge-sharing, and improve the quality ofinformationexchange.
Strong line-up of 2015 events
In 2015, there are also similarly-high profile events makingtheir debuts either in Asia or Singapore. Examples are theWorld Liquefied Petroleum Gas (LPG) Forum, Sibos 2015,
the European Society for Medical Oncology (ESMO) AsiaCongress, and the recently concluded West Point All-AcademiesAsiaSummit.
The World LPG Forum enters Singapore for the first timein September. The Forum is theworld’s largest LPG event,attracting over 1,000 senior industry leaders from acrosstheLPGsupply chain usually. There, the keypolicymakersoftheindustrywilldiscussgrowthpotentialandexplorenewopportunitieswhileforgingnewbusinessrelationships.
MICE 2020
Asidefromthestrongpipelineofevents inSingapore,akeyinitiative helping to drive the MICE industry forward is theMICE2020mid-termroadmap,whichisapartofSingapore’sapproachtoQualityTourism.
Thebrainchildofayear-longconsultationandideationwiththeMICEindustry,MICE2020iscentredaroundthreecoreideastohelpgiveSingapore theedge in anever-changinggloballandscape–offeringSingaporeasadestinationwithauthenticlocal offerings and unique, experiential events; turningSingaporeintoaconnectedcitywiththedigitalcapabilitiestoallowbusinessvisitorstodowhattheyneedtodoseamlessly;and positioning Singapore as Asia’s MICE resource capitalthatishometoskilledtalentandknowledge.
SaidMsLachmandas,“Thesepillarswillinjectfreshimpetusintothe industryandhelpSingaporegrowintoadestinationthatgoesbeyondefficiencyandsafety, toone thatdeliversinnovative content and enriching experiences that connectwiththevisitor.ThiswillhopefullyhelpkeepuscompetitiveinAsiaintheyearstocome.”
New S$10 Million Fund to Boost Visitor Experience
Singapore, 18 August 2015–TheSingaporeTourismBoard(STB)has launchedanewS$10millionExperienceStep-UpFund(ESF)underitsTourismProductDevelopmentScheme.
The fund aims to encourage businesses to develop newtourismexperiencesthatwillenhanceoverallvisitorexperienceandsatisfactioninSingapore.InconjunctionwiththelaunchofthenewFund,theBoardisalsocallingforproposalsfortourdevelopmentandtechnologyinitiatives.
“Increasingly, travellers are seeking varied and engagingexperiences that allow them to gain a deeper appreciation
andunderstandingofourstoriesandheritage.They’renotjustgoingforrun-of-the-millcitytoursbutuniqueoneslikeback-of-house visits, precinct or interest-based tours,” said MsChooHueiMiin,DirectorofVisitorExperienceandCapabilityDevelopment,STB.“ThroughtheESF,which isunderpinnedby STB’s Quality Tourism strategy, we aim to spur tourismbusinessestocreateanddelivermoreandbetterexperientialofferings that add to Singapore’s overall destinationattractiveness. Tourism businesses are also encouraged toadoptinnovativetechnologysolutionstouptheirgame.”