Josh Kramp Provider Support Specialist. Support Options ◦ ChatAssist ◦ NEW! Support Site ◦ Support Teams ◦ Manual Tips & Tricks ◦ IT Support vs. Product.

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Josh KrampProvider Support Specialist

Support Options◦ ChatAssist◦ NEW! Support Site◦ Support Teams◦ Manual

Tips & Tricks◦ IT Support vs. Product Support◦ Help us help you

Agenda

Primary Solutions’ newest support option Available Monday – Friday, 8:30am – 4:00pm Standard support charges apply Chat with…

◦ Advisor Support◦ Gatekeeper Support◦ IT Support

Click on the link found…◦ In Advisor◦ In the Support Site

ChatAssist

ChatAssistDemo

www.primarysolutions.net/customercare

NEW! Support Site

NEW! Support SiteDemo

Accessible by…◦ Browsing out to the NEW! Support Site◦ Clicking on the next to last icon on the toolbar in

Advisor & Gatekeeper

Manual

Provider Services (Advisor)

LizThompsonext. 206

AnitaParsleyext. 202

JoshKramp

ext. 219

ShellyRheinfran

kext. 215

NancyNixon

ext. 237

JoeMiller

ext. 238

County Services (Gatekeeper & Infallible)

ArlettaHinger

ext. 213

AngieTheller

ext. 216

KimHowardext. 222

KristineSmith

ext. 220

KevinAllenderext. 234

KatherineCrew

ext. 241

IT Support (all products)

AaronCopley

ext. 211

ShawnPowersext. 218

Phone: 614-430-0355Email: (first name).(last name)@primarysolutions.net

Tips & Tricks

IT Support Shawn Powers – [email protected] -

ext. 218 Aaron Copley – [email protected] – ext.

211

IT Support Product Support