6/3/2015 1 CONSULTING SERVICE NEXUS “Helping Organizations Find that lever for change and improvement” Join the Crusade…. Attack Waste Capture Productivity Gain Profit Win back Jobs www.nigelsouthway.com NIGEL SOUTHWAY (1992) LEAN THINKING www.nigelsouthway.com 45 years Broad Business and Manufacturing Experience British Engineering Student Apprenticeship… ….Aerospace/Electronics (1966) Manufacturing Engineer ….BSc EEE C-Eng (1972) Aerospace Programs : Concorde and Communication Satellites and the Space Shuttle Arm MOTOROLA …. Director Manufacturing Eng. / Lean and Six Sigma Implementation (1980, s) Co - Founder of CTM Inc. and Founder of NEXUS Consulting Services (1990) AUTHOR: CYCLE TIME MANAGEMENT… Fast Track to Productivity Improvement (1992) Consult on LEAN thinking to many organizations in different industry sectors on a global basis. Automotive, Aerospace, Avionics, High-tech and consumer Electronics, Pharmaceuticals, Food, Beverage. Consumer Products and Appliances, Steel, Fabrication, Mining, Resource extraction equipment, Construction, Off-road equipment, Service Distribution and retail and support to Financial Industries, Assist many Global Sourcing programs and Joint Ventures (2004 onward) Society Manufacturing Engineers … SME Chair 2012/13 Toronto LEAN Certification advisor for SME/AME/ASQ Lecturing at Sheridan on Quality Management/LEAN/Sustainable Supply Chain Management Advocate for the Take Back Manufacturing Forum / Canadian Reshoring initiative. ….. www.sme-tbm.org
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6/3/2015
1
CONSULTING SERVICE
NEX
US
“Helping Organizations Find that lever for change and improvement”
Join the Crusade….
Attack Waste
Capture Productivity
Gain Profit
Win back Jobs
www.nigelsouthway.com
NIGEL SOUTHWAY
(1992)
LEAN THINKING
www.nigelsouthway.com45 years Broad Business and Manufacturing Experience
British Engineering Student Apprenticeship… ….Aerospace/Electronics (1966)
Manufacturing Engineer ….BSc EEE C-Eng (1972)
Aerospace Programs: Concorde and Communication Satellites and the Space Shuttle Arm
MOTOROLA …. Director Manufacturing Eng. / Lean and Six Sigma Implementation (1980, s)
Co-Founder of CTM Inc. and Founder of NEXUS Consulting Services (1990)
AUTHOR: CYCLE TIME MANAGEMENT… Fast Track to Productivity Improvement (1992)
Consult on LEAN thinking to many organizations in different industry sectors on a global basis.
Supported Clients World Wide on LEAN THINKING & Productivity Improvement.
• Electronic assembly• Meat processing plant..• Metal fabrications• HVAC Manufacturing• Toothpaste manufacturing• Steel mill processes• Bank check clearing house• US army medical Corp• Whiskey distilling• Dry-cell battery production• Credit card emboss house• Electrical products• Custom Power-Supplies• Computer design/manufacture• Sheet-metal fabricators• Plastic injection molding• Truck Components supplier• Construction equipment• Oil industry equipment providers• Aerospace equipment providers• Soap factory
• Bubblegum and candy factory• Food additive producer• Data-com system provider• Computer software developer• Mint (Coins and Medals) • Security equipment• Off-road equipment• Water pipeline manufacturer• Exhaust System Manufacturing• Commercial swimming pool manufacturing• Auto dealerships and distributors• Medical equipment Design/Manufacturer• Oil extraction equipment manufactures• Nano-tech Battery Manufacturing• Automotive parts supplier• Generic drug manufacturer• Vaccine Development and Manufacturing• Robotic Medical surgical devices• Commercial Heating Equipment
NEXUS
Introductions/Expectations..
Any business ..the problems and opportunities ....and solution.
The Threat Pressure Curve and where are you on this curve
LEAN thinking and Continuous Improvement
The power of an Operational Excellence Vision… Benchmarking!
The Improvement journey and how to start and the tools and structure
The Improvement Implementation process... and how to sustain change
When do you know you are there!
Closing remarks from all.
Agenda ????
$$$$
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The Past and the Future …. Any Business
?NEXUS
The Challenge ???……………..
The Future …. Any Business
• Margin Pressure
• Shorter lead-times
• Need for agility
• More global competition
The Problem The Solution
A Magic Pill ?
NEXUS
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The Future …. Any Business
• Margin Pressure
• Shorter lead-times
• Need for agility
• More global competition
The Problem The Solution
Continuous Improvement
Continuous Improvement
Continuous Improvement
Continuous Improvement
The leaders and survivors will have a strong integrated CI Culture
5S
One Evolution Plan
NEXUS
Continuous
Improvement
THE GOAL
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The Threat/Change Pressure Curve
Electronics, (Motorola/HP etc)
High-tech,
Automotive,
Consumer Products and Appliances, (GE)
Steel,
Aerospace, Avionics,
Service and Food,
Beverage.
Fabrication,
Pharmaceuticals,
Mining / Extraction / related providers,
Financial Industries.
1980 20201990 2000 2010
NEXUS
The Continuous Search for Profitability To remain highly competitive, companies must continuously identify
opportunities for key improvements, facilitating increased profitability and creating an environment of innovation and organic continuous improvement in…...
Processes Systems Organization
They must have an ongoing plan to:
Identify opportunities for key improvements Facilitate increased value and profitability Install a formal system for continuous improvement. Breed a culture of Continuous Evolution planning Create an environment of innovation
12 NEXUS
Joint AME/SME/ASQ Forum findings…
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13
The Key Client Questions…. The Journey Toward Operational Improvement
Are you satisfied with your profitability?
Do you have a detailed plan to increase your Operational profit margin?
Do you know (in detail) where the bottlenecks and waste factors are that effect productivity and profit?
Do you have a clear vision of what to do to get those improvements?
Do you have an Evolution plan and detailed project activities for all your business improvements?
Do you have a formal and well communicated system to measure the improvements?
Does a clear vision for improvement and toolkits to make them happen exist at all levels ?
Do you have a key person focused, dedicated and assigned to make such improvements happen?
Is your organization physically arranged and culturally positioned to eliminate waste?
Have you assessed the effectiveness of your operating practices to support/sustain changes needed?
Do you have a formal global sourcing strategy and plan?
Do you have effective project management processes for all new products and associated processes?
Most organizations score less than 30%
NEXUS
/12=
NEXUS
Need to improve ??? Which
Improvement
Technology ?
?Lets get
organized!!!!
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AME LEAN World Conference 2013 and Ontario Government Report
Our recent survey of business and organizational leaders found that 68%
said they needed to focus on Continuous improvement and
productivity and 60% were planning to pursue a LEAN implementation.!!!
NEXUS
Still the best choice
Implementation pitfalls One criticism of lean perennially heard among rank-and-file workers is that lean practitioners
may easily focus too much on the tools and methodologies of lean, and fail to focus on the
philosophy and culture of lean. The implication of this for lean implementers is that adequate
command of the subject is needed in order to avoid failed implementations.
Too much.. Fancy language, complex mathematical terms, and Japanese words
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The 1980s was a Renaissance period for Manufacturing and Engineering
Many believe this was created by the Space Race!!!
Others believe it was due to the next generation of younger management
Ongoing Evolution Plan Operational Evolution plan for continuous improvement and future success.
Define business improvement opportunities and savings
Benchmark against best in class to define gaps
Prioritize these many improvement imperatives
Work the plan to continuously improve business process performance
Take advantage of significant business changes/disruptions to make improvements
Enhance the business operational leader’s ability to improve the business
Allow an ongoing broader team perspective to define/plan/implement change
Develop an improvement culture in the overall business value chain
132
NEXUS
Integrate into One Plan… and SUSTAIN!.
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Continuous Improvement (LEAN)
IMPLEMENTATION
NEXUS
Benchmarking…. Are you ready?
Benchmark your LEAN journey
THE SCORE CARD
LEAN
CERTIFICATION
Available to SME
Chapter Members
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The LEAN Scorecard deliverables.
List of baseline issues
Vision of baseline to Entitlement
Key strategies for Improvement
Savings predicted by business loop
Evolution plan …
Change structure suggestedEducation and training gap to fill Key projects proposedTimelineNext steps/support budget
NEXUS
NEXUS
“Total Cycle Time” …The actual time elapsed from when a customer
expresses a need for that product or service, until the time the
customer's need is satisfied, and payment is received.
The 5 Cycle Time Loops in any Business
Strategic Business Development Loop
New Product Introduction (NPI) Loop
Supply Management loop
Make/Ship Loop
Distribution Loop
Customer Expectation (Existing Products)
Customer Expectation (New Products)
5 Business Loops
3TIERSSTRATEGY
IMPROVEMENT
PRACTICES
1
2
3
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LEAN Scorecard Categories
NPI
SUPPLY
DEMAND
ORGANIZATION
LINEAR PROCESS
PROCESS IMPROVEMENTS
PEOPLE/PRACTICES
TIER 1
TIER 2
TIER 3
NEXUS
(3 laws for improvement)
(Supply Management concepts
LEAN SURVEY RESULTS
25
75
50
Entitlement (Good)
Baseline (Poor)
(Weak)
Benchmark (Excellent)
(With limited Capital)
(With Effective additional Capital)
Current Score
Year 2 Year 4
NEXUS
100
Baseline: Current performance
Entitlement: Level of performance achieved with present resources & capital
Benchmark: Best competitive performance with added resources and technology
AveNigel
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Average Client score
Average NEXUS score
Nexus score
Client Average
Client Lowest
Continuous Improvement (LEAN)
IMPLEMENTATION
NEXUS
Formal Evolution planning!
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141
VISION/Commitment
Formal Continuous Improvement System
Concepts for Improvement
Change Structure/Process/Culture
Facilitation Education
EVOLUTION PLAN
5 loop Scope of change
3 TIERS of change
SCORECARDPerformance Measures
Programs/Projects/Change teams
Mobilization of whole workforce
Six Sigma?
CTM?/LEAN?
TPM/TPS/5S?
?????
BenchmarkingResults/savings
Engagement
Benchmark/Scorecard
Empowerment
VISIONBaseline to Entitlement
The essential extra special skill set
Must Shift Paradigms
Create Emotional Tension
Manage and Measure!
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Balancing short term improvement projects with the continuous improvement journey
The CI Sustainability Dipper
Formal CI Program
Time to implement
Benefits
Short term pilot Improvement project/s
PlanningForum
Management Team
(Approval Team)
Evolution Review Teams
Evolution Plan
Communication Evolution Plan
Planning Execution
Proj
Ldr
Prog
Ldr
Prog
Ldr
Prog
Ldr
Proj
Ldr
Proj
LdrProj
LdrProj
Ldr
Proj
LdrProj
Ldr
Proj
Ldr
12 Step Implementation Process
Step 2
Step 3/4/5
Step 1
Step 7
Step 12+
Plan Approval
Step 6
Team members
Tasks
Step 10/11
Step 9
Team Structure
NEXUS
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Step 1 Approval Team kick-off
Step 2 Planning Forum
Step 3 Review team Kick-off
Step 4 Review team planning
Step 5 Formalize Evolution Plan
Step 6 Management Approval
Step 7 Communicate Evolution Plan
Step 8 Program kick-offs
Step 9 Project kick-offs
Step 10 Project Approval
Step 11 Monthly Review
Step 12 Quarterly Communication
12 Step Implementation Process
Planning Execution
To Support an Evolution Plan for Continuous Improvement
NEXUS
PlanningForum
Management Team
(Approval Team)
Evolution Review Teams
Evolution Plan
Communication Evolution Plan
Planning Execution
Proj
Ldr
Prog
Ldr
Prog
Ldr
Prog
Ldr
Proj
Ldr
Proj
LdrProj
LdrProj
Ldr
Proj
LdrProj
Ldr
Proj
Ldr
NEXUS 12 Step Implementation Process
Step 2
Step 3/4/5
Step 1
Step 7
Step 12+
Plan Approval
Step 6
Team members
Tasks
Step 10/11
Step 9
Team Structure
Mission Statement
Define Approval team role
VISION/Risk assessment
Define Coordinator
Planning forum scope
Management actions
Step 1
NEXUS
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BEHAVIORIST
FACILATATOR
COACH
CONSULTATIVE
MANAGER
EDUCATIONALIST
ENVIRONMENTALIST
CHANGE COORDINATION STYLES
TEACHER
HOWWHY
WHATMUST
REMEMBER…….
YOU CAN CHANGE THE ENVIRONMENT EASIER THAN BEHAVIOR
Process for Change
PlanningForum
Management Team
(Approval Team)
Evolution Review Teams
Evolution Plan
Communication Evolution Plan
Planning Execution
Proj
Ldr
Prog
Ldr
Prog
Ldr
Prog
Ldr
Proj
Ldr
Proj
LdrProj
LdrProj
Ldr
Proj
LdrProj
Ldr
Proj
Ldr
NEXUS 12 Step Implementation Process
Step 2
Step 3/4/5
Step 1
Step 7
Step 12+
Plan Approval
Step 6
Team members
Tasks
Step 10/11
Step 9
Team Structure
Positional Analysis
Detailed Business process maps
Define Baseline to Entitlement/Benchmark
Form Review Teams (areas of focus)
Step 2
NEXUS
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NEXUS
LEAN/CYCLE TIME REDUCTION TOOLS
CI/LEANEVOLUTION
TEAMVISIONS
&PLANS
150
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151
Linear Map… Value stream
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Measurement of Performance
Entitlement
Baseline
Benchmark
Baseline: Current performance
Entitlement: Level of performance achieved with present resources & capital
Benchmark: Best competitive performance with added resources and technology
NEXUS
NEXUS
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NEXUS
Reduced
Cost
Improved Agility
OE
NPI
Supply RMS
M
DFGS
Business Cycle-time Chart
OE
NPI
Supply RMS
M
DFGS
139 days
115 days
OE
NPI
Supply
RMS
M
DFGS
80 days
Baseline
Entitlement
Entitlement
With
Local Supply
Chain management
NPI
70 days
NPI 20 days
(3weeks)
Entitlement
With
Agile NPI procedures
and design platforms
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Entitlement will take 1.5 years
Reduce by 24 days of Cycle-time at Entitlement
Save Approx. 5.5% COGs end first year after Entitlement
Save Approx. 4% of COGs follow-on years
24 days
5.5%/4% of COGs
139 Days
Baseline
SUPPLY
FGS
WIP
STRATEGIC
NPI
Sales/DIST
PACKWIP
MAKE
RMS
Customer
Orders
Ship
Continuous Improvement VISION Journey
Baseline
TIER 1 Process strategy/Linear flow
TIER 2 (MFG ops)Project planning
Performance/Financial Measurement
TIER 3 Communication and productivity Enhancement
NPI Procedures
TPM/OEE Program
Supply Management
Quality system and COPQ analysis
ERP Systems Review
TIER 2 (Packing)Project planning
Sales/Distribution
ADMIN Improvement
People planning
Strategic
NPI
Supply
Demand
Organization
Linear Process
Process Improvement
People/Practices
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Imagine the Vision
• Cycle time inside customer expectations
• Faster time to market capability
• Minimal Inventory and carry costs and waste in all forms
• Perfect or Improved quality (Product /Process/Services)
• Total Cost performance excellence
• Greater productivity and increased gross margins
• Reduced working capital
• Increased cash-flow cycle & reduced need for credit
• Employee Participative and Empowerment culture
• Close to Customer culture
• A distinct competitive edge.
NEXUS
The Perfect Business Process
Measurement of Performance
Entitlement
Baseline
Benchmark
Baseline: Current performance
Entitlement: Level of performance achieved with present resources & capital
Benchmark: Best competitive performance with added resources and technology
NEXUS
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PlanningForum
Management Team
(Approval Team)
Evolution Review Teams
Evolution Plan
Communication Evolution Plan
Planning Execution
Proj
Ldr
Prog
Ldr
Prog
Ldr
Prog
Ldr
Proj
Ldr
Proj
LdrProj
LdrProj
Ldr
Proj
LdrProj
Ldr
Proj
Ldr
NEXUS 12 Step Implementation Process
Step 2
Step 3
Step 1
Step 7
Step 12+
Plan Approval
Step 6
Team members
Tasks
Step 10/11
Step 9
Team Structure
Review team Kick-off
Focus on clear mandate and scope
Define information and gather
Prepare action lists
Step 3
NEXUS
162
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163
PlanningForum
Management Team
(Approval Team)
Evolution Review Teams
Evolution Plan
Communication Evolution Plan
Planning Execution
Proj
Ldr
Prog
Ldr
Prog
Ldr
Prog
Ldr
Proj
Ldr
Proj
LdrProj
LdrProj
Ldr
Proj
LdrProj
Ldr
Proj
Ldr
NEXUS 12 Step Implementation Process
Step 2
Step 4
Step 1
Step 7
Step 12+
Plan Approval
Step 6
Team members
Tasks
Step 10/11
Step 9
Team Structure
Review Team Plans
Baseline process under review
Develop entitlement for above
Develop cross functional process map
Review constraints/opportunities
Define corrective and improvement projects
Step 4
NEXUS
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PlanningForum
Management Team
(Approval Team)
Evolution Review Teams
Evolution Plan
Communication Evolution Plan
Planning Execution
Proj
Ldr
Prog
Ldr
Prog
Ldr
Prog
Ldr
Proj
Ldr
Proj
LdrProj
LdrProj
Ldr
Proj
LdrProj
Ldr
Proj
Ldr
NEXUS 12 Step Implementation Process
Step 2
Step 5
Step 1
Step 7
Step 12+
Plan Approval
Step 6
Team members
Tasks
Step 10/11
Step 9
Team Structure
Review Team Plan Integration
Define improvement milestones
Prepare evolution plans
Group projects into programs
Prioritize and sequence projects
Step 5
NEXUS
PlanningForum
Management Team
(Approval Team)
Evolution Review Teams
Evolution Plan
Communication Evolution Plan
Planning Execution
Proj
Ldr
Prog
Ldr
Prog
Ldr
Prog
Ldr
Proj
Ldr
Proj
LdrProj
LdrProj
Ldr
Proj
LdrProj
Ldr
Proj
Ldr
NEXUS 12 Step Implementation Process
Step 2
Step 3/4/5
Step 1
Step 7
Step 12+
Plan Approval
Step 6
Team members
Tasks
Step 10/11
Step 9
Team Structure
Management Approval of plan
Hold Approval team meeting
Review teams present Evolution Plan
Achieve approval to proceed with projects
Step 6
NEXUS
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Typical Evolution plan review team presentation ….. 30 Minutes
Introduced with Review team header sheet
Area of focus…. Team members listed
History of team work
The Baseline.The current Map/situationList of issuesThe gapDemo the issues with skits or shocking examples.
The vision.New Map/situationThe EntitlementImprovements summary.BenefitsList of projects to close the gap.Priority top 2 projects/sequence recommended for project activation
A “Before and After” picture always works best
PlanningForum
Management Team
(Approval Team)
Evolution Review Teams
Evolution Plan
Communication Evolution Plan
Planning Execution
Proj
Ldr
Prog
Ldr
Prog
Ldr
Prog
Ldr
Proj
Ldr
Proj
LdrProj
LdrProj
Ldr
Proj
LdrProj
Ldr
Proj
Ldr
NEXUS 12 Step Implementation Process
Step 2
Step 3/4/5
Step 1
Step 7
Step 12+
Plan Approval
Step 6
Team members
Tasks
Step 10/11
Step 9
Team Structure
Issue Evolution Plan
Prepare Plan
Develop Presentation
Communicate Plan to all levels
Step 7
NEXUS
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Management Team
(Approval Team)
Evolution Plan
Execution
Proj
Ldr
Prog
Ldr
Proj
Ldr
Proj
Ldr
12 Step Implementation Process
Step12Ongoing
Communication
Program
Kick-off
Project Activated
Project
Kick-offSet project
goals
Project
Organiza
tion
Feasibility
PhasePlanning
Phase
Implement
PhaseFollow-up
Phase
Audit
Report
Audit
Audit
Team
Evolution Review
(Monthly)
Project ApprovaIMeeting
Step 10
Step 11
INACTIVE COMPLETEACTIVE
Step 8 Step 9
Projects status can be INACTIVE / ACTIVE / ON HOLD / COMPLETE
Steps 8 to 12
NEXUS
Management Team
(Approval Team)
Evolution Plan
Execution
Proj
Ldr
Prog
Ldr
Proj
Ldr
Proj
Ldr
12 Step Implementation Process
Step12Ongoing
Communication
Program
Kick-off
Project Activated
Project
Kick-offSet project
goals
Project
Organiza
tion
Feasibility
PhasePlanning
Phase
Implement
PhaseFollow-up
Phase
Audit
Report
Audit
Audit
Team
Evolution Review
(Monthly)
Project ApprovaIMeeting
Step 10
Step 11
INACTIVE COMPLETEACTIVE
Step 8 Step 9
Projects status can be INACTIVE / ACTIVE / ON HOLD / COMPLETE
Program kick-off
Define Overall schedules
Balance resources in organization
Prepare Projects support.
Step 8
NEXUS
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Management Team
(Approval Team)
Evolution Plan
Execution
Proj
Ldr
Prog
Ldr
Proj
Ldr
Proj
Ldr
12 Step Implementation Process
Step12Ongoing
Communication
Program
Kick-off
Project Activated
Project
Kick-offSet project
goals
Project
Organiza
tion
Feasibility
PhasePlanning
Phase
Implement
PhaseFollow-up
Phase
Audit
Report
Audit
Audit
Team
Evolution Review
(Monthly)
Project ApprovaIMeeting
Step 10
Step 11
INACTIVE COMPLETEACTIVE
Step 8 Step 9
Projects status can be INACTIVE / ACTIVE / ON HOLD / COMPLETE
Project kick-off
Review project mandate/scope
Define project schedules
Prepare detailed plan
Agree project meeting plan.
Step 9
NEXUS
Management Team
(Approval Team)
Evolution Plan
Execution
Proj
Ldr
Prog
Ldr
Proj
Ldr
Proj
Ldr
12 Step Implementation Process
Step12Ongoing
Communication
Program
Kick-off
Project Activated
Project
Kick-offSet project
goals
Project
Organiza
tion
Feasibility
PhasePlanning
Phase
Implement
PhaseFollow-up
Phase
Audit
Report
Audit
Audit
Team
Evolution Review
(Monthly)
Project ApprovaIMeeting
Step 10
Step 11
INACTIVE COMPLETEACTIVE
Step 8 Step 9
Projects status can be INACTIVE / ACTIVE / ON HOLD / COMPLETE
Management Project Approval
Project leader coordinates.
Presentation of project (detailed)
Outline of work done to-date
Request Approval to proceed further
Present resources/funds to complete
Give brief ROI/payback
Update schedule
Explain risks and red flags
Step 10
NEXUS
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Management Team
(Approval Team)
Evolution Plan
Execution
Proj
Ldr
Prog
Ldr
Proj
Ldr
Proj
Ldr
12 Step Implementation Process
Step12Ongoing
Communication
Program
Kick-off
Project Activated
Project
Kick-offSet project
goals
Project
Organiza
tion
Feasibility
PhasePlanning
Phase
Implement
PhaseFollow-up
Phase
Audit
Report
Audit
Audit
Team
Evolution Review
(Monthly)
Project ApprovaIMeeting
Step 10
Step 11
INACTIVE COMPLETEACTIVE
Step 8 Step 9
Projects status can be INACTIVE / ACTIVE / ON HOLD / COMPLETE
Monthly Evolution Plan Review
Evolution Coordinator arranges..
Brief active project progress report
Escalation of any project Red flags
Review Resources across Evolution plan
Deliberate on project status change
Identify/activate new projects
Inactivate/On hold/cancel projects
Update Evolution plan
Step 11
NEXUS
Management Team
(Approval Team)
Evolution Plan
Execution
Proj
Ldr
Prog
Ldr
Proj
Ldr
Proj
Ldr
12 Step Implementation Process
Step12Ongoing
Communication
Program
Kick-off
Project Activated
Project
Kick-offSet project
goals
Project
Organiza
tion
Feasibility
PhasePlanning
Phase
Implement
PhaseFollow-up
Phase
Audit
Report
Audit
Audit
Team
Evolution Review
(Monthly)
Project ApprovaIMeeting
Step 10
Step 11
INACTIVE COMPLETEACTIVE
Step 8 Step 9
Projects status can be INACTIVE / ACTIVE / ON HOLD / COMPLETE
Quarterly Communication session
Evolution Coordinator arranges…..
Evolutions plan progress
Ongoing display board
Company newsletter on the progress
Permanent War-Room to gather information
Generate ongoing involvement
Ensure strong commitment.
Step 12
NEXUS
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And.. Keep it going!
• Regular Evolution plan review meeting to sustain progress.
• Ensure the LEAN tools are taught and used continuously.
• Review the roles of everyone as the organization evolves..
• Modern supervisory practices
• Daily Communication and Point Meetings
• Effective and real-time performance measurement
• Strong tools to problem-solve and motivate
• Project and Change management tools
176
VISION/Commitment
Formal Continuous Improvement System
Concepts for Improvement
Change Structure/Process/Culture
Facilitation Education
EVOLUTION PLAN
5 loop Scope of change
3 TIERS of change
SCORECARDPerformance Measures
Programs/Projects/Change teams
Mobilization of whole workforce
Six Sigma?
CTM?/LEAN?
TPM/TPS/5S?
?????
BenchmarkingResults/savings
EmpowermentEngagement
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177
The Key Client Questions…. The Journey Toward Operational Improvement
Are you satisfied with your profitability?
Do you have a detailed plan to increase your Operational profit margin?
Do you know (in detail) where the bottlenecks and waste factors are that effect productivity and profit?
Do you have a clear vision of what to do to get those improvements?
Do you have an Evolution plan and detailed project activities for all your business improvements?
Do you have a formal and well communicated system to measure the improvements?
Does a clear vision for improvement and toolkits to make them happen exist at all levels ?
Do you have a key person focused, dedicated and assigned to make such improvements happen?
Is your organization physically arranged and culturally positioned to eliminate waste?
Have you assessed the effectiveness of your operating practices to support/sustain changes needed?
Do you have a formal global sourcing strategy and plan?
Do you have effective project management processes for all new products and associated processes?