John Lewis Partnership: It’s Your Business 2028John Lewis Partnership: It’s Your Business 2028 Meliora Consulting Group Brett Welcher Kiki Wang Cameron Shaw Steven Chew Presented

John Lewis Partnership: It’s

Your Business 2028

Meliora Consulting Group

Brett Welcher

Kiki Wang

Cameron Shaw

Steven Chew

Presented to the Partnership Council

5 January 2018

Recommendation Analysis Financial Implementation

Mandate

Preserving the long term future of John

Lewis against the rise of technology and

Brexit.

TechnologySupply

ChainPartner

Diversity

Recommendation

Meliora Consulting Group

Brett Welcher

Recommendation Analysis Financial ImplementationRecommendation

Embrace Technology

Diversify Supply Chain

Expand Partner Opportunities

Own the Customer Experience

Recommendation Analysis Financial ImplementationRecommendation

Issues Recommendation

Technology and Innovation Expand “Bricks & Clicks”; Partner

Development

Supply Chain Management - Waitrose Expand the Leckford Farm

Supply Chain Management – John

Lewis/Peter Jones

Build networks outside the EU

Partner Diversity – Low wage support staff Embrace automation

Executive Summary

Alternatives

Recommendation Analysis Financial ImplementationRecommendation

Analysis

Meliora Consulting GroupKiki Wang

Recommendation Analysis Financial ImplementationAnalysis

Brexit Current Impact

Economic

• Cost of imported goods

• Devaluation of Euro Pound

Social

• Euro exchange rate

• Lower wage support staff

Technology

• Online trend

• Great sales increase from 6% to 14%

Recommendation Analysis Financial ImplementationAnalysis

Great Synergy of channels in department stores providing great customer experience

Stores

Online

Online Clicking

Stores Check-out

Pick Up

Assistant

Convenience

Elders & Visitors

Younger & Locals

Recommendation Analysis Financial ImplementationAnalysis

Customer Experience

Goods Diversity

Amazon

DicksonH&MNike

John Lewis Partnership

Our Company is good with diverse goods & great shopping experience

Recommendation Analysis Financial ImplementationAnalysis

Attribute Analysis

Department Stores Competitor

Customer Service

5 3

Quality 5 3

Price 3 5

Convenience 5 5

Diversity 4 3

Marks & SpencerHarrods

Our target customer should be those caring about customer service, quality and diversity

John Lewis, Peter Johns

Financial

Meliora Consulting GroupCameron Shaw

Long Term Savings Outweigh Costs

Recommendation Analysis Financial ImplementationFinancial

$-

$200,000.00

$400,000.00

$600,000.00

$800,000.00

$1,000,000.00

$1,200,000.00

$1,400,000.00

$1,600,000.00

$1,800,000.00

Year 1 year 5 year 10 year 15

total cost total savings

Total Revenue shows long term growth

Recommendation Analysis Financial ImplementationFinancial

$(600,000.00)

$(400,000.00)

$(200,000.00)

$-

$200,000.00

$400,000.00

$600,000.00

$800,000.00

$1,000,000.00

$1,200,000.00

$1,400,000.00

1 2 3 4

Implementation

Meliora Consulting GroupSteven Chew

Recommendation Analysis Financial ImplementationImplementation

TechEmployee

SatisfactionSupply Chain

Values

Key Criteria

Recommendation Analysis Financial ImplementationImplementation

Tech Implementation Details

• Automate Manual Labor jobs using machines and technology.• Increase efficiency.• Prevent labor shortage caused by BREXIT.

Recommendation Analysis Financial ImplementationImplementation

Installation

Train Employees to use

Have Employees standby for customer issues

Tech Steps

Recommendation Analysis Financial ImplementationImplementation

Partner Development Steps

training

Marketing New Experience

Recommendation Analysis Financial ImplementationImplementation

Partner Development Implementation Details

• Train Manual Labor employees to do Customer Experience roles.

• Product and online expertise.• Satisfied Partners• Customer Experience enhanced.

Recommendation Analysis Financial ImplementationImplementation

Hire Consultants

Expand LeckfordFarms

Supply Chain Steps

Recommendation Analysis Financial ImplementationImplementation

Supply Chain Implementation Details

• Build S.C. Networks outside of EU.• North America and Eastern Europe• Prepare for worst for Brexit.• Help reduce/stabilize costs.

Recommendation Analysis Financial ImplementationImplementation

Partner Development Steps

Customer Experience

Goods Quality

M&S

H&M

Amazon

John Lewis

Tesco

John Lewis

Recommendation Analysis Financial ImplementationImplementation

Timeline

Risk and Mitigation

Risk Mitigation

The costs on this plan will be very high. We are planning for the future for John Lewis Partnership. Yes, there will be costs, but for long term stability.

This may alienate of upset some partners. Our plan is to help develop and retain those manual labor partners.

What if BREXIT trades cut supplies from Europe? Supply chain diversification will help mitigate that risk.

Recommendation Analysis Financial ImplementationImplementation

Thank you. Meliora!

Meliora Consulting GroupBrett WelcherKiki WangCameron ShawSteven Chew