Tavistock Restaurant Collection Page 1 of 1 Joe’s American Bar and Grill Busser Training Philosophy and Setup Philosophy The Hourly Training Program is designed to train, inspire and prepare our servers, bartenders, bussers, food runners and host Team Members to deliver our promise of an unforgettable experience through our engaging service, fresh food and drinks and comfortable setting. The success of this program is based on the passion and knowledge of the trainers, preparation and organization and the training module: Tell, Show, Test, Provide Feedback Setup Orientation is conducted the first day the new Team Member comes to work and is led by the General Manager. Perfect Uniform o The General Manager will provide the Joe’s pin and apron. Onboarding New Hire Paperwork Tavistock Handbook Training Folder for Team Member o The trainee will be responsible for bringing this folder with them every day for training. Once orientation is complete, the Team Member is given a training schedule that coordinates with the program requirements. The program is 3 follow shifts in total, concluding with a roleplay. The follow shifts will be conducted with a busser trainer and provide the new Team Member with realistic serving scenarios and an opportunity to get comfortable with the restaurant. They will last majority of the busser trainer’s shift to mimic a real floor shift. It is up to the discretion of the manager when to cut a trainee. The roleplay will be conducted by a manager once all 3 shifts are complete and before the trainee works a scheduled shift. At the completion of the 3 shift program and the roleplay the new Team Member will be put on the schedule.
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Joe’s American Bar and Grill Busser Training Philosophy ... · Tavistock Restaurant Collection 10.15 Page . 1. of . 2. Joe’s 2.0 Busser/Runner Uniform Standards . At Joe’s American
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The Mission of Joe’s American Bar & Grill is to offer our guests a place to call their own through our house made American comfort food, engaging service and comfortable setting. We serve fresh food and drinks you crave. We earn loyalty by genuinely caring for our guests. We are active participants in our communities. We strive to leave guests compelled to tell us and tell their friends about their experience. The standard is great. Joe’s is your home away from home.
At Joe’s American Bar and Grill we take pride in having the best looking uniforms in the business! For this reason, we ask that you follow the specific presentation and uniform standards described below.
Presentation
• All employees are expected to come to work displaying good hygiene and cleanliness. We deal with people so looking and smelling appropriate is important!
• All male employees are expected to be either clean shaven every day or have fully grown and groomed facial hair; no “growing-in phase” will be allowed. If they come in unshaven, it is grounds to be sent home for the shift.
• If the employee wears makeup, it needs to be work appropriate; natural and subtle. No flashy colors or over-the-top looks. They are also required to come to work with their makeup already on. Getting ready on the premises or in the bathroom is not acceptable.
• All employees are expected to have their hair in an acceptable style for the job. Hair is to be well groomed and clean at all times. If their hair is longer than their shoulders, it is required that it be pulled back. Any dyed or colored hair must be of a subtle and natural hue.
• Fingernails must be well manicured. Females wishing to wear a colored polish may do so, as long as it is chip-free and a solid color.
• Minimal jewelry/accessories are acceptable. No long dangling earrings or head pieces that will interfere with work. One earring in each ear is appropriate for male and female employees.
• No visible tattoos above the collar.
Uniform
Summary: Chambray Shirt, Dark Blue Jeans, Joe’s Logo Navy Bib Apron, Chuck Taylor-like Shoes, Brown Belt, Crew Socks
Provided by Restaurant: • Shirt – Chambray-style dress shirt, Men’s and Women’s cuts available. Joe’s will provide 2 shirts
per employee; additional shirts may be purchased from your manager. Brand- Port Authority, Male and Female cuts available. S653--Chambray Blue--MENS CHAMBRAY SHIRT CHAMB BLUE L653--Chambray Blue--LDS L/S DENIM CHAMBRAY BLUE
• Apron – Navy Blue ½ Bib apron with Joe’s logo o Apron should always be clean and not faded/torn. Nothing is to be kept in pockets of
apron. Provided by Employee: Top:
• If an undershirt is preferred, the employee should wear a PLAIN white undershirt or tank top. No visible logos or writing on the undershirt is allowed.
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Bottom: • Jeans – Plain, dark-washed, straight leg or boot cut jeans. The jeans should have a comfortable
fit, not baggy and not a skinny jean. They should be dark in color and not have a lighter wash on the front or back. They should be plain, not have any kind of embroidering or design on them. There should only be front and back pockets, no cargo style. Jeans should not drag on the floor or be rolled at the bottom.
• Belt – a dark brown belt is required; jeans should have belt loops. The belt should be solid brown with a plain buckle. Again, no design, studs, diamonds, etc.
• Socks – crew height black socks required. No ankle socks. No skin should be visible when employee bends leg.
• Shoes – shoes must be Chuck Taylor-style, canvas, non-skid, and slip-resistant shoes. Options considered include: Keds, Adidas, and Shoes for Crews. Shoes must be blue, red, black or white in color.