job satisfaction analysis report

INTRODUCTIONThis survey report provides comprehensive information about factors important to employees when assessing overall employee job satisfaction. The report examines more than 20 aspects of employee job satisfaction, including career development, relationship with management, compensation and benefits, and work environmentfrom the perspective of both employees and HR professionals. Data are examined by organization staff size as well as by employee age, gender and tenure. Objective of the survey:This study is conducted to judge the level of job satisfaction of employees who are working in different industries. To discover the various expectations that determines the satisfaction level of employees. To judge the level of job satisfaction of employees on various parameters of their respective industries like working conditions, salary, relationship with co-workers etc. To study the attitude of the employee towards their work.Typical Measures of Employee Job Satisfaction Surveys:Employee satisfaction and retention surveys can give management the knowledge and tools that directly impact the bottom line and business outcomes as well as building positive employee relations and a positive work environment. Employee satisfaction and management surveys lead to understanding the drivers within the organization and result in: Identifying cost-saving opportunities Improving productivity Predicting and explaining turnover Reducing absenteeism Identifying areas of ethics, honesty, and value concerns Strengthening management skills and training Evaluating customer-service problem areas and issues Identifying training needs Identifying communication bottlenecks and problem areas Benchmarking your organizations perceived progress relative to competitors in the industry Gauging employees understanding of and agreement with corporate rules, policies, and missionKey DimensionsEmployee satisfaction and retention surveys should consider the following key aspects of employee satisfaction: Overall Job Satisfaction Satisfaction with the Work Co-worker Performance/Cooperation Pay Satisfaction Benefits Satisfaction Promotions/Career Advancement Supervisory Consideration Supervisory Promotion of Teamwork and Participation Supervisory Instruction/Guidance Communication Human Resources/Personnel Policies Concern for Employees Productivity/Efficiency Training and Development Physical Working Conditions Customer Service Strategy/Mission Job Stress Other Job Options and Comparative InformationAdditional topics of current importance to the organization should also be considered during the evaluation period. These topics might include the need for prioritizing resources, specific issues related to a physical or organizational work environment, interpersonal relationships and co-worker support, mentoring and training needs, and the development, measurement, and recognition of successes.

PLOBLEMS FACED IN DATA COLLECTIONWe came across certain problems in data collection while carrying out the survey. The certain problems have been listed as under: Fear of disclosing the facts about their companies among employees Time constraints Lack of interest among people to answer the questions We could never be sure if the employees gave the thoughtful answers Overall response rate was less Some employees surveyed did not share true information for some factors like salary, working hours, annual income etc. We found some of the entries unmarked during analysis of data.In spite of some of these problems, we were successful in surveying 180 employees and obtaining a fruitful result. Thus our survey served out to be a good and a new experience.

ANALYSIS OF DATA

Part IDemographic features: These includes name, gender, age, working industry and annual income of an employee. These have been analysed as follows: Gender: The males and females have been assigned code no. 1 and 2 respectively for analysis of the data. Thus it has been found that out of 180 employees, 108 are males and 68 are females and the option has been left black by 4 employees. This can represented with the help of the table and a pie chart shown below.

GenderCode assignedTotalPercentage

Males110861

Females26839

Table (i)

Chart (i) Age: The age slabs have been divided in the groups of 18-25 yrs, 26-30 yrs, 31-35 yrs and above 35 yrs. It has been observed that out of 180 employees surveyed, 62 are in the age group of 18-25 yrs, 69 in the group of 26-30 yrs, 32 in the group of 31-35 yrs and 15 in the age above 35 yrs and data of 2 employees regarding the couldnt be obtained. Thus we can see that the maximum number of employees surveyed lied in the age group of 26-30 yrs. This has been shown as follows.

AgeCode assignedTotalPercentage

18-25 yrs16235

26-30 yrs26939

31-35 yrs33218

Above 35 yrs4158

Table- (ii)

Chart- (ii) Work industry: The survey included employees from various working industries. The majority of employees surveyed were from the banking sector being 57 in number. 49 employees were from the IT sector, 9 from the BPO/KPO, 31 from the consultancy sector and 31 included the employees from other industries like hospitality, teaching, dealers etc. This has been shown as under.

Work industryCode assignedTotalPercentage

IT14928

Banking25732

BPO/KPO395

Consultancy43117

Others53118

Table- (iii)

Chart- (iii) Annual income: The annual income has been divided in slabs of less than or equal to 2 lakhs, 2-5 lakhs, 5-10 lakhs and more than or equal to 10 lakhs. The survey shows that the maximum employees have their annual income in the slab 2-5 lakhs. 34 employees have their annual income in the slab 2 lakhs, 106 in the slab 2-5 lakhs, 32 in the slab 5-10 lakhs and only 8 in the slab more than 10 lakhs.

Annual incomeCode assignedTotalPercentage

2 lakhs13419

2-5 lakhs210659

5-10 lakhs33218

10 lakhs484

Table- (iv)

Chart- (iv) Years of working: This includes the years an employee has been working for in his/her present company. This showed that out of 180 employees, 29 have been working for less than 6 months or 1 year, 73 have been working for 1-3 yrs, 55 for 3-5 yrs, 16 for 5-10 yrs and 7 for more than 10 yrs. Thus it has been analysed that only a few employees have been for more than 10 yrs in the same company.

YearsCode assignedTotalPercentage

< 6 months or 1 yr12916

1-3 yrs27340

3-5 yrs35531

5-10 yrs4169

More than 10 yrs574

Table- (v)

Chart- (v)Part- IIThe following factors have been rated on the scale of five. The codes assigned to them include 1 to highly satisfied, 2 to satisfied, 3 to neutral, 4 to dissatisfied and 5 to highly dissatisfied. Thus the survey consists of the following observations. Hours worked each week: Many employees are satisfied for the hours they work each week. This can be shown by the table and pie chart as under.ScaleCode assignedTotalPercentage

Highly satisfied14424

Satisfied210558

Neutral3127

Dissatisfied4148

Highly dissatisfied553

Table- (vi)

Chart- (vi)

Flexibility in scheduling: It has been observed that majority goes with the satisfied employees in this factor. The analysis can be shown as under.

ScaleCode assignedTotalPercentage


Satisfied29855

Neutral32514

Dissatisfied42011


Table- (vii)

Chart- (vii)

Location of work: The place where a person works holds an important value. This is one of the important factors that influences an employee. This has been shown as under.ScaleCode assignedTotalPercentage


Satisfied268

Neutral322

Dissatisfied442


Table- (vii)

Chart- (vii) Amount of paid vacation time/sick leave offered: This factor brings out the following rating on the scale of five. The analysis shows the following details.



Satisfied26134

Neutral33419

Dissatisfied44727


Table- (viii)

Chart- (viii) Salary: The salary satisfaction has been analysed from the survey and this shows that the satisfaction varies from employee to employee with most of been satisfied with it. 1 of the employee was found highly dissatisfied. This has been shown as under.ScaleCode assignedTotalPercentage


Satisfied29352

Neutral32313

Dissatisfied4169


Table- (ix)

Chart- (ix) Opportunities for promotion: Promotion plays an important role in a company and it motivates an employee to work with keen interest which in turns increases productivity in a company. Thus the survey analysis shows the following results.



Satisfied28949

Neutral32916

Dissatisfied42715


Table- (x)

Chart- (x) Benefits (Health insurance, life insurance etc): Now a day, companies provide such benefits to its employees and it is an extra advantage for the employees. Thus the employees look for such an advantage. The analysis shows that the majority lies with the dissatisfaction of the employees in this respect accounting to 65 employees out of 180. Thus it reveals that most of the employees do not get such benefits from their respective companies.



Satisfied26436

Neutral33218

Dissatisfied46536


Table- (xi)

Chart- (xi) Job security: An employee considers job security to be an important factor. Job security results in good working conditions of an employee. The majority of the employees surveyed were satisfied under this factor. Thus they were found satisfied of job security. This can be shown with the help of a table and a pie chart. Thus the analysis has been conducted.



Satisfied28748

Neutral33117

Dissatisfied42112


Table- (xii)

Chart- (xii) Career prospects for its employees: The career prospect refers to the future growth of an employee. Thus it plays a vital role in job satisfaction. The survey showed that 64 were satisfied and 51 were dissatisfied under this factor. 27 employees were even found to be highly satisfied. Data from 3 employees could not be obtained.ScaleCode assignedTotalPercentage


Satisfied26436

Neutral32916

Dissatisfied45129


Table- (xiii)

Chart- (xiii) Recognition for work accomplished: It is very encouraging for an employee if his accomplished work gets recognition. Thus the surveyed showed that majority of the employees were found satisfied accounting to 108 in number and very few to be dissatisfied. This has been shown as under.



Satisfied210860

Neutral32614

Dissatisfied4148


Table- (xiv)

Chart- (xiv)

Relationship with co-workers: It is an important factor in a company for better working environment. It acts as a helping hand in accomplishing a task. Thus the analysis shows the details of various employees as follows.



Satisfied210558

Neutral32313

Dissatisfied485


Table- (xv)

Chart- (xv)

Relationship(s) with your supervisors: Supervisors not only guide their subordinates but also help them in improving their skills and knowledge by acting as a motivating and guiding superiors. The analysis shows that 69 employees are satisfied and 59 are highly satisfied in respect of relationship with their supervisors which is a nice number in total. This has been shown by a table and a pie chart.



Satisfied26938

Neutral32715

Dissatisfied42212


Table- (xvi)

Chart- (xvi)

Relationships with your subordinates (if applicable): If employees have their subordinates, a good relationship between them can result in a good working environment. The subordinates can act as a helping hand by learning and cooperating with the employee. The results show that many of the employees are satisfied with the relationship with their subordinates.



Satisfied28246

Neutral32815

Dissatisfied4148


Table- (xvii)

Chart- (xvii) Opportunity to utilize your skills and talents: The employees feel refreshed and enthusiastic when they get opportunity to utilize their skills and talents in their job. Thus on surveying the employees on this factor, we found that 82 employees out of 180 are satisfied and 7 are highly dissatisfied. The data of 4 employees could not be obtained. The detailed analysis has been shown as under.


Highly satisfied153

Satisfied282

Neutral321

Dissatisfied413


Table- (xviii)

Chart- (xviii)

Opportunity to learn new skills: An employee grows if he/she gets the opportunity to learn new skills in an organization. Thus when this factor was accessed, we found that 31 employees were highly satisfied and 69 were satisfied under this criteria. This has been shown as under.



Satisfied26939

Neutral33821

Dissatisfied43821


Table- (xix)

Chart- (xix)

Support for additional training and education: Some of the companies provide additional training and education to its employees. So the survey revealed that out of 180 employees, 30 were highly satisfied, 51 were satisfied, 33 were neutral, 62 were dissatisfied and 4 were highly dissatisfied. Thus we can see that the number exceeds in case of the dissatisfied employees considering this factor. The analysis has been shown.



Satisfied25128

Neutral33318

Dissatisfied46235


Table- (xx)

Chart- (xx)

Variety of job responsibilities: The employee behaviour changes with variety of job responsibilities. Thus the survey showed that most of the employees were satisfied under this factor and only 10 were dissatisfied and 5 were highly dissatisfied. Out of 180, 107 were satisfied and 33 were highly satisfied.



Satisfied210759

Neutral32514

Dissatisfied4106


Table- (xxi)

Chart- (xxi)

Degree of independence associated with your work roles: The survey showed that out of 180 employees, 13 were highly satisfied, 101 were satisfied, 38 were neutral, 22 were dissatisfied and 6 were highly dissatisfied. The analysis has been presented in the form of the table and a pie chart.



Satisfied210156

Neutral33821

Dissatisfied42212


Table- (xxii)

Chart- (xxii) Adequate opportunity for periodic changes in duties: If an employee gets adequate opportunity for periodic changes in duties, he/she does not suffer from monotony which in turn increases their working efficiency. The survey showed that 83 employees were satisfied and 38 were dissatisfied. The detailed analysis is as under.



Satisfied28347

Neutral34324

Dissatisfied43821


Table- (xxiii)

Chart- (xxiii)

Overall satisfaction with the job: Thus considering all the above factors, the employees rated their overall satisfaction with the job during the survey. The majority lied with the satisfied employees. Thus out of 180 employees surveyed, 25 were highly satisfied, 118 were satisfied, 17 were neutral, 16 were dissatisfied and 4 were highly dissatisfied. Thus the analysis showed that the overall job satisfaction is the combination of all the above factors and thus they played an important part during the analysis. The overall job satisfaction has been presented in the form of a table and a

pie chart shown as under.



Satisfied211866

Neutral3179

Dissatisfied4169


Table- (xxiv)

Chart- (xxiv)

CONCLUSIONAs evidenced by this study, several factors influence employees job satisfaction, and these factors are dynamic. Job dissatisfaction can contribute to multiple organizational problems and has been associated with increased levels of turnover and absenteeism, which ultimately cost the organization in terms of low performance and decreased productivity. It is important for HR, as a strategic business partner, to be aware of not only the needs and composition of the workforce but also environmental factors and trends.One point of interest is how the external environment drives satisfaction. Not that any one item is not important, but priorities shift, so HR has to be mindful of what is going on in the external environmentwhether in the economy, political landscape or domestic or international orientation.Thus out of 180 employees surveyed, the overall job satisfaction resulted in 14% of highly satisfied employees, 66% of satisfied employees, 9% of employees were neutral and 9% of dissatisfied employees and 2% of the highly dissatisfied employees.Thus the survey revealed interesting results when analysed.

job satisfaction analysis report

Documents

employee age

job options

management surveys

positive employee relations

industry gauging employees

training needs

retention surveys

work environmentfrom