Top Banner
JOB ANAL YSIS DEFINING EFFECTIVE PERFORMANCE OF THE EMPLOYEES OF PJ LHUILLIER INCORPORAT ED YEAR 2015-2016 A Thess P!ese"#e$ #% #he C%&&e'e %( B)s"ess *"$ E"#!e+!e"e)!*& Te,h"%&%' %( R.*& Te ,h"%&%',*& U"/e!s# I" P*!#*& F)&(&&e"# %( #he Re)!ee"#s (%! #he De'!ee %( B*,he&%! %( S,e",e " B)s"ess A$"s#!*#%" M*%! " H)*" !es%)!,e De/e&%+e"# M*"*'ee"# B3 H*&"*4 D*""e B Pe!e!*4 M*! Be" A R*!e.4 C&e%7e& L T* #%4 R%"*&$ B!*" C Ve&*s,%4 Re"e&e"e C 2016
56

Job analysis defining effective performance of the employees of PJ Lhuillier

Aug 07, 2018

Download

Documents

Cleobel Ramirez
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Page 1: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 1/56

JOB ANALYSIS DEFINING EFFECTIVE PERFORMANCE OF THE EMPLOYEESOF PJ LHUILLIER INCORPORATED YEAR 2015-2016

A Thess P!ese"#e$ #% #he C%&&e'e %( B)s"ess *"$ E"#!e+!e"e)!*& Te,h"%&%' %( R.*&Te,h"%&%',*& U"/e!s#

I" P*!#*& F)&(&&e"# %( #he Re)!ee"#s (%! #he De'!ee %( B*,he&%! %( S,e",e "B)s"ess A$"s#!*#%" M*%! " H)*" !es%)!,e De/e&%+e"# M*"*'ee"#

B3

H*&"*4 D*""e B

Pe!e!*4 M*! Be" A

R*!e.4 C&e%7e& L

T*#%4 R%"*&$ B!*" C

Ve&*s,%4 Re"e&e"e C

2016

Page 2: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 2/56

CHAPTER I

THE PROBLEM AND ITS BACKGROUND

Introduction

A# #he he*!# %( *&%s# e/e! h)*" !es%)!,es *"*'ee"# +!%'!* %! *,#/# s

#he "ee$ (%! *,,)!*#e *"$ #h%!%)'h %7 "(%!*#%" As h)*" !es%)!,e *,#/#es '!%8 "

s,%+e *"$ ,%+&e9#4 *" h)*" !es%)!,e +!*,#,es s),h *s !e,!)#e"# *"$ se&e,#%"4

,%+e"s*#%"4 +e!(%!*",e *"*'ee"#4 ,*!ee! +&*"""'4 #!*""' *"$ $e/e&%+e"# *"$

!e8*!$s *!e $e&e'*#e$ #% #he H)*" Res%)!,e $e+*!#e"# M%s# %( #he H)*" Res%)!,e

s+e,*&s#s $% "%# "%8 *7%)# #he $e#*& %( %7s :"%8&e$'e *7%)# #he %7s *"$ #he! 

!e)!ee"#s )s# 7e ,%&&e,#e$ #h!%)'h * +!%,ess "%8" *s %7 *"*&ss4 " 8h,h

"(%!*#%" *7%)# %7s s ss#e*#,*&& ,%&&e,#e$4 e/*&)*#e$ *"$ %!'*".e$ D*#* *7%)#

e*,h %7 7)# "%# *7%)# e/e! +e!s%" s '*#he!e$ " *" %!'*".*#%" I# s * $es,!+#/e

 +!%,ess %( 7!e*"' $%8" * s+e,(, %7 "#% #s ,%+%"e"# 7 )s"' * ,%&&e,#%" %( #%%&s

*"$ #e,h")es #% es#*7&sh %7 !e)!ee"#s

Page 3: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 3/56

Theoretical ra!e"or# 

The %7 *"*&ss $e(""' e((e,#/e +e!(%!*",e %( #he e+&%ees &e$ *"

*)#h%!#es #% e9+%)"$ %! /e!( se/e!*& #he%!es 8h,h &*#e! 7e,*e #he #he%!e#,*&

(!*e8%! %( #he !ese*!,he!s

Page 4: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 4/56

Re$earch Paradi%!

The !ese*!,h +*!*$' #h*# ')$e$ #he s#)$ s sh%8" " F')!e 1 7e&%83

i%ure &'(o) Anal*$i$ De+inin% E++ecti,e Per+or!ance o+ the E!-lo*ee$ o+ P(

Lhuillier Incor-orated S'.' /0&12/0&3

The F')!e *7%/e +!ese"#s #he !ese*!,h +*!*$' 8h,h ,%"#*"s %( #h!ee +*!#s3

I"+)#4 P!%,ess *"$ O)#+)# The I"+)# ",&)$es #he "s#!)e"# #% 7e )se$ #% e*s)!e #he

O)#+)#P!%,essI"+)#

1. De%'!*+h, P!%(&e%( #he !es+%"$e"#s3Ge"$e!4 A'e4 C/&S#*#)s4 E$),*#%"*&A##*"e"# *"$ Le"'#h%( Se!/,e

2. E((e,#s %( J%7 *"*&ss#% #he Pe!(%!*",e %(#he e+&%ee " PJ

Lh)&&e!; O/e!*&& %7

s*#s(*,#%" &e/e&s %(e+&%ees " #e!s %(#he %7 $es,!+#%""$e9< I" !e'*!$s 8#h#he (%&&%8"' *s+e,#s3=%! *s+e,#s4 Pe%+&e*s+e,#s4 P* *s+e,#s4

S)+e!/s%" *s+e,#s*"$ P!%%#%"*s+e,#s

1 D*#* ,%&&e,#%"2 A"*&ss *"$

"#e!+!e#*#%" %(

#he $*#* )s"' #he

(!e)e", *"$

 +e!,e"#*'e4

8e'h#e$ e*"4

*"$ Pe*!s%" ! #%#es# #he s'"(,*"#

!e&*#%"sh+

 7e#8ee" J%7

A"*&ss $e(""'

e((e,#/e

Pe!(%!*",e %(

E+&%ee

1 A8*!e"ess %( #he

!e&*#%"sh+ %( J%7

A"*&ss *"$ J%7

Pe!(%!*",e %(

E+&%ee se&e,#e$

s)7e,#s %( BS HR 

S#)$e"#s

Page 5: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 5/56

J%7 A"*&ss *"$ J%7 Pe!(%!*",e %( E+&%ee The P!%,ess ",&)$es #he $*#* ,%&&e,#%">

*"*&ss *"$ "#e!+!e#*#%" %( #he $*#* )s"' #he +e!,e"#*'e4 Pe*!s%" ! *"$ T-#es# *"$ #es#

%( s'"(,*"# !e&*#%"sh+ 7e#8ee" #he e((e,#s %( J%7 A"*&ss #% #he J%7 Pe!(%!*",e %( 

E+&%ee The O)#+)# +!ese"#s #he *8*!e"ess %( #he !e&*#%"sh+ %( J%7 A"*&ss *"$ J%7

Pe!(%!*",e %( E+&%ee se&e,#e$ s)7e,#s %( BS HR S#)$e"#s

State!ent o+ the Pro)le!

Ths s#)$ *s #% ("$ %)# #he J%7 *"*&ss $e(""' e((e,#/e +e!(%!*",e %( #he

e+&%ees " #he ,%+*" %( PJ Lh)&&e! I",%!+%!*#e$4 M**# C# SY 2016-201?

S+e,(,*&&4 # sees #% *"s8e! #he (%&&%8"' )es#%"s3

1 =h*# *!e #he $e%'!*+h, +!%(&e %( #he !es+%"$e"#s " #e!s %(31 Ge"$e!  2 A'e; C/& s#*#)s@ E$),*#%"*& A##*"e"#5 Le"'#h %( Se!/,e

2 =h*# *!e #he e((e,#s %( J%7 *"*&ss #% #he Pe!(%!*",e %( #he e+&%ee " PJ

Lh)&&e!<

; =h*# *!e #he %/e!*&& %7 s*#s(*,#%" &e/e&s %( e+&%ees " #e!s %( #he %7

$es,!+#/e "$e9< I" !e'*!$s 8#h #he (%&&%8"' *s+e,#s31 =%! *s+e,#s2 Pe%+&e *s+e,#s; P* *s+e,#s@ S)+e!/s%" *s+e,#s5 P!%%#%" *s+e,#s

H*-othe$i$

The!e s * s'"(,*"# Re&*#%"sh+ 7e#8ee" %7 *"*&ss *s $e(""' e((e,#/e

 +e!(%!*",es #%8*!$s #he e+&%ee %( PJ Lh)&&e! I",%!+%!*#e$

Si%ni+icance o+ the Stud*

Page 6: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 6/56

E((e,#)*& !e,!)#e"# s /#*& #% e"h*",e #he %7 +e!(%!*",e *"$ +!%$),#/# %( 

*" %!'*".*#%" #h!%)'h +!%+e! %7 *"*&ss 8h,h s *" +%!#*"# ()",#%" %( h)*"

!es%)!,e +!*,#,es Ths /*&)*7&e "(%!*#%" %( %7 *"*&ss 8&& ,%"#!7)#e #% #he

"%8&e$'e %( #he !ese*!,he!s *s 8e&& *s +!%/$e ),h "ee$e$ "(%!*#%" #% #he h)*"

!es%)!,e *"*'e!s The %)#,%es %( #he +!ese"# s#)$ 8%)&$ 7e %( '!e*# *##e"#%" #% #he

h)*" !es%)!,e +!%(ess%"*&s *"$ #%+-*"*'ee"# 7e,*)se #hs s#)$ 8&& h%+e()&&

 +!%/$e %!e "s'h#s %" %7 *"*&ss $e(""' e((e,#/e +e!(%!*",e %( #he e+&%ees "

PJ Lh)&&e!

E!-lo*ee' The !es)&# %( #hs s#)$ 8%)&$ he&+ #he 8%!e!s #% 7e %!e (*&*! #% #he! #*s *"$ !es+%"s7&#es %! "(%!"' #he " #he +*!#,)&*! %7 *"$ &esse" #he *%! 

 +!%7&es %( +!%(ess%"*& ",%+e#e",e "s$e #he ,%+*" A"$ *&s% e+&%ees ,*"

%!e e((e,#/e& ,%"#!7)#e #%8*!$s #he %!'*".*#%"

E!-lo*er' The !es)&# %( #hs s#)$ 8%)&$ +!%/$e !e,%e"$*#%" %" h%8 #% e/*&)*#e

#he +e!(%!*",e %( *" e+&%ee A"$ e+&%e! 8%)&$ !e*&& ()&(&& #s !es+%"s7&# *"$

 )s# #% +!%%#e %! se&e,# 7es# ,*"$$*#e #h*# s)#e$ #% #h*# +*!#,)&*! !e)!ee"#s

Student$ o+ Hu!an Re$ource De,elo-!ent Mana%e!ent' The !es)&# %( #hs s#)$

8%)&$ 7e 7e"e(,*& #% #he s#)$e"#s %( HRM #% h*/e *" e((e,#/e &e*!""' " #!*""'

'!%)"$4 s#)$e"#s 7e *ss)!e$ %( * ,%+e##/e *$/*"#*'e *"$ 7e "%8&e$'e*7&e " $((e!e"#

,%",e+#s !e&*#e$ #% #he )se %( J%7 A"*&ss $e(""' e((e,#/e +e!(%!*",e

Hu!an Re$ource De-art!ent' The !es)&# %( #he s#)$ 8%)&$ he&+ #he #% '*" %!e

"s'h#s %" 8h*# ,!#e!* ,*" 7e )se %( se*!,h"' *++!%+!*#e ,*"$$*#es

uture Re$earcher' Ths !es)&# %( s#)$ 8%)&$ 7e se!/e *s ()#)!e !e(e!e",e (%! !ese*!,he! 

%" A"*&."' #he J%7 +e!(%!*",e *"$ # 8%)&$ ')$e %!e "#e"s/e e# s&*! 

Page 7: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 7/56

!ese*!,hes " %#he! s,h%%&s %! !e'%"s %( #he ,%)"#! %" * 8$e! s,%+e #% es#*7&sh 'e"e!*&

(%)"$*#%" %" &e*!""' *7%)# *"*&."' #he e((e,#/e +e!(%!*",e %" %7

Sco-e and Li!itation

The !es+%"$e"#s *!e 120 8h,h s E+&%e$ #% PJ Lh)&&e! I",%!+%!*#e$4 The

S#)$ s L#e$ #% "%8 #he J%7 Pe!(%!*",e %( #he E+&%ee *"$ E+&%e!

De+inition o+ Ter!$

The (%&&%8"' *!e $e("e$ #% (*,&#*#e )"$e!s#*"$"' %( #he s#)$3

Ada-ti,e Per+or!ance s !e(e!s #% *$)s#"' #% *"$ )"$e!s#*"$"' ,h*"'e " #he

8%!+&*,e A" e+&%ee 8h% s /e!s*#&e s /*&)e$ *"$ +%!#*"# " #he s),,ess %( *"

%!'*".*#%"

Anal*$i$ s #he +!%,ess %( 7!e*"' * ,%+&e9 #%+, %! s)7s#*",e "#% s*&&e! +*!#s "

%!$e! #% '*" * 7e##e! )"$e!s#*"$"' %( # The #e,h")e h*s 7ee" *++&e$ " #he s#)$

%( *#he*#,s *"$ &%', s",e 7e(%!e A!s#%#&e ;@;22 BC4 #h%)'h *"*&ss *s *

(%!*& ,%",e+# s * !e&*#/e& !e,e"# $e/e&%+e"#

Co!-en$ation s  #he *,# %! s#*#e %( ,%+e"s*#"'4 *s 7 !e8*!$"' s%e%"e (%!

se!/,e %! 7 *"' )+ (%! s%e%"es &%ss4 $**'e4 %! ")! 7 '/"' #he

")!e$ +*!# *" *++!%+!*#e 7e"e(#

Conte4tual Per+or!ance s 'e"e!*&& *((e,#e$ 7 +e!s%"*&# #!*#s *"$ /*&)es ",&)$es

he&+"' %#he!s4 e"$%!s"' %!'*".*#%"*& %7e,#/es4 ,%"#!7)#"' #% #he %!'*".*#%"*&

,&*#e

De$cri-ti,e inde4 s * ?2-#e "s#!)e"# $es'"e$ #% e*s)!e (/e $e"s%"s %( %7

s*#s(*,#%"3 s*#s(*,#%" 8#h s)+e!/s%"4 ,%8%!e!s4 +*4 +!%%#%"*& %++%!#)"#es4 *"$

#he 8%! #se&(

Page 8: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 8/56

eed)ac# s #he  "(%!*#%" *7%)# !e*,#%"s #% * +!%$),#4 * +e!s%"s +e!(%!*",e %( *

#*s4 )se$ *s * 7*ss (%! +!%/ee"#

Hu!an Re$ource Mana%e!ent  s * ()",#%" " %!'*".*#%"s $es'"e$ #% *9.e

e+&%ee +e!(%!*",e " se!/,e %( *" e+&%e!s s#!*#e', %7e,#/es

(o) Anal*$i$ s ,%"ss#s %( * #h%!%)'h *"*&ss %( #he %7 $)#es *"$ "%8&e$'e4 s&&s4

*7&#es4 *"$ +e!s%"*& ,h*!*,#e!s#,s :SAPCs !e)!e$ (%! s),,ess " * ,e!#*" +%s#%"

(o) De$cri-tion s * &s# #h*# * +e!s%" 'h# )se (%! 'e"e!*& #*ss4 %! ()",#%"s4 *"$

!es+%"s7&#es %( * +%s#%" I# * %(#e" ",&)$e #% 8h% #he +%s#%" !e+%!#s4

s+e,(,*#%"s s),h *s #he )*&(,*#%"s %! s&&s "ee$e$ 7 #he +e!s%" " #he %74 *"$ *s*&*! !*"'e

(o) E,aluation s * ss#e*#, 8* %( $e#e!""' #he /*&)e8%!#h %( * %7 " !e&*#%" #%

%#he! %7s " *" %!'*".*#%" I# #!es #% *e * ss#e*#, ,%+*!s%" 7e#8ee" %7s #%

*ssess #he! !e&*#/e 8%!#h (%! #he +)!+%se %( es#*7&sh"' * !*#%"*& +* s#!),#)!e

(o) P$*cho%ra-hic$ s #he s#)$ %( +e!s%"*&#4 /*&)es4 %+"%"s4 *###)$es4 "#e!es#s4 *"$

&(es#&es

(o) S-eci+ication s * s#*#ee"# %( #he esse"#*& ,%+%"e"#s %( * %7 ,&*ss ",&)$"' *

s)*! %( #he 8%! #% 7e +e!(%!e$4 +!*! $)#es *"$ !es+%"s7&#es4 *"$ #he

") )*&(,*#%"s *"$ !e)!ee"#s "e,ess*! #% +e!(%! #he esse"#*& ()",#%"s %( 

#he %7

Per+or!ance A--rai$al s  #he !es)&#s %( * %7 *"*&ss ,*" *&&%8 *" %!'*".*#%" #%

$e/e&%+ *" e+&%ee *,,%!$"' #% #he s+e,(, "ee$s %( #he! %7 ##&e

Page 9: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 9/56

P$*cholo%ical re$earch s * ,%"#!7)#%" #% * 7*s, )"$e!s#*"$"' %( h)*" +e!,e+#%"4

*##e"#%"4 e%! *"$ *,#%" I# s $e/%#e$ #% #he $sse"*#%" %( "%8&e$'e 7*se$ %"

(! e9+e!e"#*& '!%)"$4 "$e+e"$e"# %( *" +*!#,)&*! *++!%*,h %! s,h%%& %( #h%)'h#

Recruit!ent  s !e(e!s #% #he %/e!*&& +!%,ess %( *##!*,#"'4 se&e,#"' *"$ *++%"#"'

s)#*7&e ,*"$$*#es (%!  %7s e#he! +e!*"e"# %! #e+%!*! 8#h" *" %!'*".*#%"

Re,!)#e"# ,*" *&s% !e(e! #% +!%,esses "/%&/e$ " ,h%%s"' "$/$)*&s (%! )"+*$

 +%s#%"s4 s),h *s /%&)"#*! !%&es %! )"+*$ #!*"ee !%&es

Succe$$ion Plannin% s * s#!*#e' %( 8%!(%!,e +&*"""'4 HR +!%(ess%"*&s ,*" )se %7

*"*&ss !es)&#s #% he&+ (&& e !%&es 8#h" #he! %!'*".*#%"4 "%8 *"$ " #he ()#)!eTa$# Per+or!ance s 'e"e!*&& *((e,#e$ 7 ,%'"#/e *7&#es4 s&&s4 "%8&e$'e

e9+e!e",e

5or#+orce Plannin%  s  *" e((e,#/e %7 *"*&ss ,*" 8%! " #*"$e 8#h *"

%!'*".*#%"s ()#)!e-,*s#"' B $e"#("' #he $)#es *"$ :SAPCs (%! /*!%)s %7

##&es4 HR +!%(ess%"*&s ,*" *#,h #he "ee$s %( #he! %!'*".*#%" 8#h #he #*&e"# %( #he! 

,)!!e"# *"$ ()#)!e 8%!(%!,e

CHAPTER II

RE6IE5 O THE RELATED LITERATURE AND STUDIES

Page 10: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 10/56

Ths ,h*+#e! $e*&s 8#h #he !e&*#e$ s#)$es #% #he +!ese"# "/es#'*#%" These

s#)$es *!e e9,e!+# (!% #he !e(e!e",e 7%%s4 *!#,&es *s 8e&& *s 8e7s#es 8h,h '/es #he

"%8&e$'e %" #he 7*,'!%)"$ #% #he +!%7&e *"$ #he !es)&#s %( #he +!ese"# "/es#'*#%"

(o) Anal*$i$

J%7 *"*&ss s *" %!'*".e$ s#)$ %( %7s #% !e,%'".e #he /s7&e 8%! *,#/#es4

#*ss4 *"$ !es+%"s7&#es !e&*#e$ 8#h * +*!#,)&*! %7 %! ,&)s#e! %( %7s I# s * +!%,ess %( 

&%%"' *# e9*,#& 8h*# * %7 e"#*&s *"$ #% $e"#( #he +*!#,)&*! %7 $)#es *"$

!e)!ee"#s " $e#*& !e(&e,#"' #he +%!#*",e %( #hese $)#es (%! * '/e" %7 The

s'"(,*",e %( %7 *"*&ss " *++&"' h)*" !es%)!,e +!*,#,es ,*""%# 7e '"%!e$4 *s

 %7 *"*&ss h*s 7ee" $es,!7e$ *s #he ()"$*e"#*& 7)&$"' 7&%, )+%" 8h,h *&& &*#e! 

$e,s%"s " #he +!%,ess 8%)&$ !es#

I+%!#*",e %( J%7 *"*&ss h*s 7ee" "*!!*#e$ " #he s)7e,# %( +e!s%""e&

 +s,h%&%' 8h,h $e#e!"es #he +e!s%"*& *##!7)#es &e "%8&e$'e4 s&&s *"$ *7&#es

:SA 8h,h *!e +e!*#/e (%! #he #h!/"' %7 +e!(%!*",e B!*"", *"$ Le/"e

2002 $e("e$ #he %7 *"*&ss *s *" %!'*".e$ +!%,ess 8he!e7 "*#)!e %( * %7 s

$s,%/e!e$ J%7 %! #*s s $/$e$ "#% s*&&e! )"#s M,C%!,4 s#)$e$ " 1?6 #h*# #he

,%&&e,#%" *"$ +!%,ess"' %( %7 !e&*#e$ "(%!*#%" *"$ %#he! !e&*#e$ #*ss *"$

)*&(,*#%"s #h!%)'h %7 *"*&ss 8*s * 7*se (%! h)*" !es%)!,e *"*'ee"# HRM

I" H)*" Res%)!,es HR ()",#%"s &e !e,!)#e"# se&e,#%"4 #!*""' $e/e&%+e"#4 ,%+e"s*#%" +e!(%!*",e *"*'ee"#4 %7 *"*&ss h*s * /#*& !%&e

S*",he. *"$ Le/"e4 $s,)sse$ " 2000 #h*# e!!%"e%)s +!*,#,e %( #he %7 *"*&ss *

*((e,# %#he! HR *,#/#es 7*se$ %" #

Page 11: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 11/56

P!*,#,e %( J%7 *"*&ss *s * *"*'ee"# #%%& 8*s $e/e&%+e$ )s# *7%)# 100

S",e #he" J%7 *"*&ss 7e,%e %"e %( #he +e!*#/e #%%&s 7 8h,h *"*'e!s *"$

 +!%(ess%"*&s $!e,#e$ #he %!'*".*#%"s F%!e! !ese*!,h 7 M)&&"s :7!%)'h4

1> A/%&% =*&$*"4 1> S,h## C%he"4 1 *"$ L*"$V*se4 11 %" %7

*"*&ss +e!ss#e"# %" #he /*!*7&e &e $e%'!*+h, " %7 *"*&ss !*#"'s

H*/"' "#e!es# " +!%/"' #he e((,e", %( %74 T*&%!4 s#)$e$ #he %7 *s %"e

%( hs +!",+&es %( s,e"#(, *"*'ee"# F!% hs $e*s *"$ $*#*4 #e *"$ %#%"

s#)$ %( %7s 8*s ee!'e$ Ths ,%"s,%)s"ess %" %7 *"*&ss s#)&*#e$ *s #he h)*"

!e&*#%"s *ss%,*#e$ 8#h #he $e#e!"*#%" %" %#he! ss)es *"$ %#he! h)*" !es%)!,e

 +!*,#,es ee!'e$ Beh*/%)!*& s,e"#s#s *"$ Ps,h%&%'s#s !e$s,%/e!e$ " 160 %7s *s

* (%,*& +%"# %( s#)$ " #he %!'*".*#%"s T&& s),h #e4 %7 *"*&ss h*s 7ee" (%,)se$

%"& %" #he 8%! 7e"' ,*!!e$ %)# Ths 8*s *&#e!e$ " #he 1?0s *s +s,h%&%'s#s 8e!e

*##!*,#e$ " %7 *"*&ss The! "/%&/ee"# 8*s " #h!ee *!e*s s),h *s )*"#("' %7

*"*&ss 7 $e/e&%+"' )es#%""*!es (%! $*#* ,%&&e,#%"> 8%!e! %!e"#*#%" #% %7

*"*&ss> *"$4 (%,)s"' %" s*&&e! )"#s !*#he! #h*" #he 8h%&e %74 #*s4 %! e&ee"#s

8#h" %7s

C*s,%4 1 *"$ B%8" H*!/e 2000 s#!esse$ #he s'"(,*",e %( %7

*"*&ss *s * s#!*#e', HRM +!*,#,e &"e$ 8#h #he %!'*".*#%"*& +e!(%!*",e A"#he"

e# *&>2002 *"$ Dess&*!4 200; !e,%e"$e$ #h*# 8#h #he !e,%'"#%" %( #he H)*"

Res%)!,ePe!(%!*",e &"*'e4 %!'*".*#%"s /'%!%)s& *$%+#"' %7 *"*&ss *s *

h)*" !es%)!,e s#!*#e' 8e!e &e& #% '!%8 %!e *"$ +)# %" *''!ess/e 7e"e(#s

G*#e8%%$Fe&$4 1@ &&)s#!*#e$ #h*# e9#e"# #% 8h,h #*ss *"$ e+&%ee *##!7)#es (%! 

*" *ss'"e$ %7 8*s #e!e$ *s %7 *"*&ss he",e4 %7 *"*&ss #e,h")es ,*" *&s% 7e

Page 12: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 12/56

#e!e$ *s 8%!e!-%!e"#e$ %! 8%!-%!e"#e$ The ()!#he! $s,)sse$ #h*# 8%! %!e"#e$

e#h%$s e"'*'e$ ,&e*! $es,!+#%" %( * /*!e# %( %7s %! #*ss #% 7e +e!(%!e$4 8h&e4

8%!e!-%!e"#e$ e#h%$s e9*"e$ h)*" 7eh*/%)!s ,%",e!"e$ 8#h #he 8%! 

*,#/#es =%! %! 8%!e!-%!e"#e$ #e,h")e 8h*# s% e/e! 7e4 %7 *"*&ss e#h%$s

*&&%8 #he *ss)+#%" %( e+&%ees "%8&e$'e4 s&&s *"$ *7&#es :SAs

,h*!*,#e!s#,s D*/s 154 G*#e8%%$Fe&$4 1@ s#)$e$ #he :SAs ,h*!*,#e!s#,s

",&)$e$ " %7-!e&*#e$ "(%!*#%" *"$ #he "e,ess*! h)*" *7&#es #% +e!(%! ,e!#*"

 %7 *,#/#es The s'"(,*",e %( *++&,*7&e :SAs ,%)&$ "%# 7e %/e!s#*#e$4 *s #hese h*/e

*" *ss%,*#%" 8#h %7 +e!(%!*",e A,,%!$"' #% G*#e8%%$Fe&$4 1@ %7 *"*&ss8*s *" "s#!)e"# #% *"*&#,*&& '*#he! $*#* %" #*ss *"$ 7eh*/%)!s &e*$"' #% :SAs

*7%)# /!#)*&& *"$ *" "$ %( 8%! *,#/#

P!e"4 1?? e+h*s.e$ %" #he +%!#*",e %( ,*!!"' %)# %7 *"*&ses #%

!e,%'".e /*&$ +!e$,#%!s *"$ ,!#e!* (%! %7 s),,ess 8h,h h*s *&s% 7ee" *,"%8&e$'e$

 7 #he %#he! !ese*!,he!s *"$ h)*" !es%)!,e +!%(ess%"*&4 ()&& e"'*'e$ " !e,!)#e"#

*"$ se&e,#%" +!%,ess D)""e##e4 1?6 *"$ =e!"%"# C*+7e&&4 16 &"e$ %7

*"*&ss "(%!*#%" 8#h !e,!)#e"# +!%,ess 8h,h 8*s %!'"*#e$ " #he &#e!*#)!e

S%e %( #hese !ese*!,he!s +%"#e$ %7 *"*&ss *s #he 7*se %( #he e"#!e !e,!)#e"# *"$

se&e,#%" +!%,ess The $/e!'e",e 8*s " * #h!%)'h ,%"s$e!*#%" %( #he %7 +e!(%!*",e

!e*& 8h,h ,%)&$ &e*$ #% #he $e/e&%+e"# %( #he ss#e " 8h,h #he +e!s%"*& *##!7)#es

:SA !e)!e$ #% *,,e+#*7& +e!(%! #he %7s4 $e"#(e$ *"$ e+!,*&& &"e$ 8#h

,%!!es+%"$"' %7 +e!(%!*",e I" 114 H*!/e *,"%8&e$'e$ #he %7 *"*&ss "

!e&*#%" 8#h 8%! 7eh*/%)!s *"$ *ss%,*#e$ #*ss #h%se 8e!e !e)!e$ (%! s),,ess()& %7

 +e!(%!*",e

Page 13: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 13/56

S,h)&e! J*,s%%"4 164 Sh*!*" e# *&4 1 Dess&*! e# *&4 1

$s,)sse$ #he +%!#*",e %( J%7 A"*&ss *"$ ,%"$),#%" %( J%7 A"*&ss 8h,h 8*s

%7/%)s (!% #he (*,# #h*# %s# %( #he !ese*!,he!s h*/e $e,&*!e$ %7 *"*&ss *s *

 7*,7%"e *"$ ,%!"e!s#%"e %( e*,h *"$ e/e! h)*" !es%)!,e *,#/# J%7 *"*&ss

 +!%/$es * (%)"$*#%" %( !e)s#e "(%!*#%" !e'*!$"' %7s *"$ e+&%ees #h*# h)*"

!es%)!,e +!%(ess%"*&s )se$ #% 7)&$ )+ s),h +%!#*"# $%,)e"#s s),h *s %7 $es,!+#%"

JD4 %7 s+e,(,*#%"s *"$ +e!(%!*",e *++!*s*& Des+#e %( #he *,"%8&e$'e"# %( #he

 +/%#*& !%&e %( %7 *"*&ss " *&& h)*" !es%)!,e *,#/#es4 #he!e 8*s !e*! e+!,*&

!ese*!,h 8h,h &"e$ %7 *"*&ss #% %7 +e!(%!*",e s+e,(,*&& T%8*!s4 124 P(e((*!414G!e!!4 2001 *"$ D!),e! 2002 s#)$e$ #h*# #he *,,%+&she"# %( %7e,#/es se# 7

#he %!'*".*#%"s " #he ,)!!e"# *''!ess/e s#)*#%" *"& $e+e"$s )+%" #he #*&e"# %( 

#he! h)*" !es%)!,es *"$ +!%(ess%"*& $e/e&%+e"# +!%'!*es H)se&$ 1@4

H)se&$4 15> De&*"e H)se&$4 16 ,%"(!e$ #h*# 8e&&-es#*7&she$ h)*"

!es%)!,e +!*,#,es "%# %"& e"h*",e %7 !e#e"#%" 7)# *&s% *e * ,%"s$e!*7&e

"/%&/ee"# " %7e,#/e +e!(%!*",e *"$ e"h*",e +!%$),#/#

As "%#,e$ *7%/e4 &"*'e 7e#8ee" #he +!*,#,e %( %7 *"*&ss *"$ J%7

 +e!(%!*",e h*s "%# 7ee" *"*&#,*&& (%)"$ *s e#4 s% #he!e s *" *$e)*#e *%)"# %( 

s)7e,#/e e/$e",e " #he ,)!!e"# h)*" !es%)!,e +!*,#,es -+e!(%!*",e &#e!*#)!e #%

*"#,+*#e * s'"(,*"# +*,# %( %7 *"*&ss %" %7 +e!(%!*",e D*#* %( ,*se s#)$es

h*s $es,!7e$ h%8 /*!%)s %!'*".*#%"s h*/e *,he/e$ *" *$/*"#*'e )+%" (%&&%8"' #he

 +!*,#,e %( %7 *"*&ss4 %"e +e!*#/e !e*s%" (%! e9+&%!"' * s'"(,*"# *ss%,*#%"

 7e#8ee" %7 *"*&ss *"$ %7 +e!(%!*",e 8*s #he ""e!%s# +%s#%" #h*# %7 *"*&ss

%,,)+ " #he h)*" !es%)!,e +!*,#,es #h*# ,%"#!7)#e$ #% %7 +e!(%!*",e Sh*!*" e#

Page 14: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 14/56

*& 1 ,&*e$ #h*# #he $e("#/e !*#%"*&e %( %7 *"*&ss 8*s #% +!%/e %7

 +e!(%!*",e *"$ %)#+)# %( *" ;; e+&%ee The s'"(,*",e *"$ ,*!!"' %)# #he %7

*"*&ss h*s #he &*#e"# #% $e/se #hs "+)# #% %7 +e!(%!*",e 7%#h $!e,#& *"$ "#e!-

*,#/e& 8#h %#he! ,%!e HR +!*,#,es

I" 1@4 C&((%!$ s#)$e$ #h*# #he %!'*".*#%"s *$!"' #he +%!#*",e %( #he %7

*"*&ss *"$ !e')&*!& +!*,#,"' #he %7 *"*&ss h*/e * 7e##e! "%8&e$'e *"$

)"$e!s#*"$"' %( #he! e+&%ees s#!e"'#hs *"$ 8e*"esses *,,%!$"'& * #e&

!ee$*& *,#%" * 7e #*e" #% +!%/e #he! $e(,e", " s&&s *"$ *7&#es P!*,#,e

%( ,%"$),#"' !e')&*! %7 *"*&ss ,*" *sss# *" %!'*".*#%" " es#*7&sh"' *"

*++!%+!*#e "(!*s#!),#)!e 7 $e#e!""' #he #*ss #% 7e +e!(%!e$ *s 8e&& *s #he

$e*$&"es (%! +e!(%!"' #he Re')&*! +!*,#,e %( %7 *"*&ss ,%"#!7)#e$ #% #he

%!'*".*#%"*& +e!(%!*",e 7 e"h*","' * +%s#/e %7 *###)$e *"$ %7 $e$,*#%" I"

*$$#%"4 %7 *"*&ss 8*s ,*+*7&e #% $e"#( (*,#%!s s),h *s e+&%ees %#/*#%" *"$

 %7 s*#s(*,#%" G%e. Mee* e# *&42000M%"$ e# *&4 2002 s#)$e$ #h*# "%!*& !e/e8

%( J%7 $es,!+#%"s JDs *"$ +e!(%!*",e *++!*s*& s#*"$*!$s 7 *++&"' %7 *"*&ss

e"%!%)s& he&+e$ #he HR +!%(ess%"*&s *"$ !ese*!,he!s #% !e,%'".e *"$ e!*$,*#e

!e$)"$*"# %7 !e)!ee"#s *"$ *!e*s %( $/e!'e",e ,*)s"' %7 (!)s#!*#%"

In$tru!ent$ o+ (o) anal*$i$ and 7o) -er+or!ance

I" %!$e! #% "#*#e #he *"*'ee"# $e,s%"s4 *" %!'*".*#%" !e)!es *"

e((e,#/e H)*" Res%)!,e I"(%!*#%" Ss#e HRIS Ths ss#e )s# e"$%8 8#h

Page 15: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 15/56

e9s#"' 7)# ,%!!e,# $*#* %( #he e+&%ees J%7 *"*&ss 8*s (%)"$ * )se()& e*"s #%

'&*",e "s'h# #he *,#)*& %7 (e*#)!es %( e*,h %7 7e"' *" esse"#*& e&ee"# %( *" e((,e"#

HRIS The e $%,)e"#s &e %7 $es,!+#%"4 %7 s+e,(,*#%" *"$ %7 s#*"$*!$s 8e!e

)s)*&& ",&)$e$ " *" %!'*".*#%"s h)*" !es%)!,e "(%!*#%" ss#e O#he! 

"(%!*#%" ,%"#*"e$ " #he HRIS ,%",e!""' 8#h #he e+&%ees4 &e %7 +e!(%!*",e

s#*"$*!$s4 (!"'e 7e"e(#s4 +e!s 4 ;@ ,%+e"s*#%"4 '%/e!"e"# !)&es *"$ +!e/*&"'

!e')&*#%"s4 &e'*& ss)es4 e#,4 *$e # * /#*& !es%)!,e (%! h)*" !es%)!,e +!%(ess%"*&s

*"$ *"*'e!s #% s#* *&%"'s$e e*,h %#he! %( %!'*".*#%"*& "ee$s *"$ ""%/*#/e

$e/e&%+e"#s " #he e9#e!%! e"/!%"e"# HRIS4 * /*&)*7&e h)*" !es%)!,e +&*"""'#%%&4 8%)&$ ,e!#*"& +!%/e e((e,#/e"ess *"$ e((,e", %( *" %!'*".*#%" *"$ %7

 +e!(%!*",e

C*!$D%77*"s4 12 *"$ L*"'$%%"=h##es$e4 16 *"$ Se'*&4 1?

$e("e$ e*,h %7 " #e!s %( #s s+e,(, !%&e " *" %!'*".*#%"4 !e,!)#e"# *"$ se&e,#%"

()",#%"s ,%)&$ 7e +%&she$ #% $e"#( #he ,*"$$*#es 8h% 'h# *,#/e& %/e (%!8*!$

%!'*"s*#%"*& #*!'e#s *"$ '%*&s C*!$ D%77"s4 12 *"$ L*"'$%" =h#es$e4

16 *"$ Se'e&4 1? e+h*s.e$ %" #he ,%+e#e",-(%,)se$ *++!%*,h " #he

 +!ese"# e"/!%"e"#4 8he!e %7s *"$ s&&s !e)!e$ #% +e!(%! #he s),,ess()&& *!e

!*+$& ,h*"'"' *"$ * 7e see" *s *" "$s+e"s*7&e +!%/ee"# %/e! #he ,!#e!%"

*++!%*,h #% *,he/e %!'*".*#%"*& '%*&s

I" 11 H*!/e h*s $s,)sse$ (%)! s#e+s 8h,h 8e!e *,#/e& "/%&/e$ "

,%"$),#"' #he J%7 *"*&ss F!s#4 %7 %! 8%! *,#/#es +e!(%!e$ %" #he %7 8e!e

e&,#e$ (!% %7 %,,)+*"#s *"$ s)+e!/s%!s Se,%"$4 *,#/#es *"$ %+e!*#%"s 8e!e

'!%)+e$ "#% #*ss %! $)#es #% s+&( *"$ %!'*".e s#*#ee"#s *"$ #% e&"*#e

Page 16: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 16/56

%/e!&*++"' Th!$4 #he !es)&#*"# &s#s %( %7 #*ss 8e!e !*#e$ %" e*s)!es %( %/e!*&&

s'"(,*",e #% s),,ess()& %7 +e!(%!*",e F"*&&4 #he "%8&e$'e4 s&&s *"$ *7&#es

!e)!e$ (%! s),,ess()& %7 +e!(%!*",e 8e!e $e"#(e$ (%! $e/e&%+e"# %( se&e,#%"

"s#!)e"#s *"$ +%#e"#*& #!*""' "ee$s

(o) De$i%n

A,,%!$"' #% F!e$ Fe!ss4 1?> P*!*!4 =*&&4 C%!!$*!4 2001 J%7 $es'"

h*s $e/e&%+e$ * '!e*# $e*& %( "#e!es# " #he *!e* %( HRM $)!"' #he !e,e"# $e,*$es

M%!'*s%" C*+%"4 200; *"$ P*!*!=**&&4 1 h*/e $s,)sse$ * 7*s, +!",+&e

" #he %7 $es'" !ese*!,h *,,%!$"' #% 8h,h %7s 8e!e s#)&*#e$ *"$ *ss%,*#e$ 8#h

%#/*#%"*& (*,#%!s 8h,h ,%"#!7)#e$ #% #he *###)$"*& *"$ 7eh*/%)!*& %7 +e!(%!*",e

%)#,%es H*,*" O&$h*4 1?64 10 $e/e&%+e$ J%7 Ch*!*,#e!s#,s M%$e&

JCM $e!/e$ (!% #he %$e!" !ese*!,h %" %7 $es'" C%!e %7 ,h*!*,#e!s#,s %( J%7

Ch*!*,#e!s#,s M%$e& 8e!e s&& )&#+&,#4 #*s $s#",#/e"ess4 #*ss +&,*#%"s4

se&(-s)((,e", *"$ %7 (ee$7*, 8h,h *,#/e& ,%"#!7)#e$ #% %7 s#)&)s *"$

s)7se)e"#& #% #h!ee /#*& e%#%"*& s#*#es +!*,#se$ e*""'()&"ess4 e9+e!e",e$

!es+%"s7&# *"$ "%8&e$'e %( !es)&#s4 8h,h h*s * '!e*# +%s#/e& +*,# %" e+&%ee

%#/*#%"4 %7 +e!(%!*",e *"$ %)#,%e %( #hese &e %7 s*#s(*,#%" *"$ %7 !e#e"#%"

:%+e&*"4 15> F!e$ Fe!!s4 1?> F!e$4 11> O&$h*4 16 *"$

P*!e! e# *&4 2001 e9+%se$ $/e!se !es)&#s %" #he &"*'e 7e#8ee" "s+!"' %7,h*!*,#e!s#,s *"$ %7 +e!(%!*",e *"$ %)#,%e &e #)!"%/e! *"$ *7se"#ees

R%)sse*) F!e$4 2001 *"$ J%h"s4 2006 (%)"$ ",%"ss#e"# !es)&#s *"$ s)''es#e$ #h*#

 7*,'!%)"$ 'h# +&* * /#*& !%&e " %$e!*#"' e+&%ee !e*,#%"s F!e$ Fe!!s4

Page 17: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 17/56

1?> F!e$4 11> Ke4 F*"' 12 *"$ P*!e! e# *&4 2001 s)++%!#e$ #he

h+%#hes.e$ &"*'e 7e#8ee" s#)&*#"' %7 ,h*!*,#e!s#,s *"$ %7 s*#s(*,#%"4 #he

e9#e"# %( #he !e&*#%"sh+ 7e#8ee" #he ,%!e %7 ,h*!*,#e!s#,s *"$ %)#,%es *++e*!e$ #%

 7e %$e!*#e !*#he! #h*" h'h

J%h"s4 2006 %7se!/e$ #h*# %7 $es'" #he%! *"$ !ese*!,h e"$)!e (!% * &*, %( 

s#!),#)!e$ *##e"#%" #% se&e#%" $)e #% #he s#)*#%"*& %++%!#)"#es *"$ ,%"s#!*"# #h*#

h*/e *" e((e,# %" *###)$es *"$ 7eh*/%)!s :e&&4 12> L$*"4 =*"e S+*!!%8e4 2000>

P*!*! e# *&4 2001> R%)sse*) F!e$4 2001> =*&&4 C%!$e!! C&e''4 2002 4 T%!!*,%4

2005 h*/e !e,%e"$e$ #he *"*&#,*&& ",%!+%!*#e$ !e&*#/e (*,#%!s "#% %7 $es'"

#he%! *"$ !ese*!,h S,h%&*!s &e :e&&4 12> C*+%"4 P*++e!Me$se!4 16> P*!e! 

=*&&4 1> L$e" e# *&4 2000> P*!e! e# *&4 2001> =*&& e# *&4 2002> A"$!e%) B%%"e4

2002> M%!'es%" H)+h!e4 2006> G!*"#4 C*+7e&&4 Che"4 C%##%"e4 L*+e$s4 Lee4

2002 h*/e "%#,e$ #h*# 7 ",%!+%!*#"' * !*"'e %( (*,#%!s s),h *s %+e!*#%"*& *"$

e"/!%"e"#*& )",e!#*"#4 #e,h"%&%',*& *$/*",ee"#s4 "(%!*#%" #e,h"%&%'4

,%&&e,#/e "%!s *"$ ,h*!*,#e!s#,s *"$ s%,*& !e&*#%"s *"$ !e&*#%"sh+s 'h# %/e

(%!8*!$s #he )"$e!s#*"$"' %( %7 $es'"

He!.7e!'4 166> Ches4 1?6> S#ee!s M%8$*4 1?? *"$ H*,*" O&$h*4

10 $s,)sse$ (%)! %7 $es'" *++!%*,hes 8h,h h*/e 7ee" $e&"e*#e$ *s # $e%"s#!*#e$

#h*# e*,h *++!%*,h 8*s %!e"#e$ #%8*!$ #he %+#) )#&.*#%" %( * $((e!e"# s%!# %( 

%)#,%es The (!s# %7 $es'" *++!%*,h e/%&/e$ 8*s $e!/e$ (!% #he %!'*".*#%"*&

 +s,h%&%' 8h,h 8*s #he %#/*#%"*& F%,)s %( #hs *++!%*,h 8*s %" #h%se

,h*!*,#e!s#,s %( %7s #h*# e"h*",e$ +s,h%&%',*& e*""' *"$ %#/*#%"*& +%#e"#*&

%"& &e s&& /*!e#4 *)#%"% *"$ #*s s'"(,*",e H*,*" *"$ O&$h* 10

Page 18: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 18/56

s#!esse$ #h*# 7 '!%8"' s&& /*!e#4 #h!%)'h )#&."' * '!e*#e! ")7e! %( s&&s4 8%)&$

&e*$ #%8*!$s %7 e"&*!'ee"# *s He!.7e!'s 166 "%#%" %( %7 e"&*!'ee"# S%,%

#e,h",*& *"$ *"*'e!*& *++!%*,hes $e("e$ 7 Ches4 1?6 8%)&$ *&s% ",!e*se #he

s&& /*!e# 7 e9+*"$"' #he 7%)"$*!es %( #he 8%! +!%,ess

  T*&%!4 1114 B*es4 10 *"$ Ne7e&4 1 $s,)sse$ #he se,%"$ *++!%*,h

8h,h ,*e (!% ,&*ss, "$)s#!*& e"'"ee!"' I# +!e$,#e$ #h*# $e,!e*se$ ,%+&e9#

8%)&$ ",!e*se h)*" !es%)!,e ,%+e#e",e *"$ (&e97&e %)#,%e &e e*se s#*(("' *"$

sh%!# #!*""' +!%'!*es !es)&#*"#& # 8%)&$ $e,!e*se s&& !e)!ee"#s E((,e",

,%)&$ 7e *##*"e$ *s s+e,*&.e !e$),e$ #he s&& /*!e# *"$ s+&(,*#%" !e$),e$ #he

"#e"s# %( s&&s !e)!e$

As#!*"$R%$*h&4 1??> T,h*)e!4 1? *"$ G!*"$e*"4 10 $s,)sse$ #he #h!$

*++!%*,h %( #he %7 $es'" 8h,h 8*s #he 7%&%',*&4 e/%&/e$ +!*!& (!% e!'%"%,s

8h,h (%,)sse$ %" !e$),"' +hs,*& $**'e %" #he e+&%ee 7 #)7&"' s#!e"'#h *"$

s)!//*& !e)!ee"#s *"$ 8%!"' ,%"$#%"s I# !es)&#e$ " &ess $s#!ess4 (*#')e *"$

&&"ess (%! e+&%ees *"$ #he %7s h*/e $e,!e*se$ +hs,*& *7&# !e)!ee"#s *s 8e&&

The (%)!#h %7 $es'" *++!%*,h 8*s $s,)sse$ 7 =e&(%!$4 1?6> S*&/e"$4 1? *"$

S*"$e!s M,C%!,4 1? *,,%!$"' #% 8h,h #he +e!,e+#)*&%#%!4 8h,h ,*e

 +!*!& (!% h)*" (*,#%!s %!e"#e$ #%8*!$ h)*" e"#*& ,*+*7&#es *"$ &#*#%"s4

 +!*!& 7 s#!/"' #% !e$),e #he *##e"#%" *"$ ,%",e"#!*#%" !e)!ee"#s %( %7s

H*,*" O&$h*4 1?64 10 *"$ P*s%!e4 1 s#)$e$ #8% $%"*#e$

#he%!e#,*& (!*e8%! %( %7 $es'"4 %"e 8*s J%7 Ch*!*,#e!s#,s M%$e& *"$ %#he! S%,%-

#e,h",*& Ss#e S)s*"4 1?6> R%)sse*)4 1??> C)"'s4 1?> :e&&4 1?>

Page 19: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 19/56

P*s%!e4 F!*",s4 H*&$e*"Sh*"4 12> =*&& J*,s%"4 15> O&$h*4 16>

H%&*" =*&&4 2002 s#!esse$ *7%)# #he e+&%ee *)#%"% %/e! #he *s+e,#s %( #he %7

e'4 #"' *"$ e#h%$s 8h,h 8e!e *,"%8&e$'e$ *s #he %7 ,h*!*,#e!s#, %( /#*&

s'"(,*",e

=*&& *"$ J*,s%" " 15 "%#,e$ #he s'"(,*",e %( !ese*!,h e9+&%!e$ 7 #hese

 %7 $es'" #he%!es " #he ,)!!e"# 8%!"' e"/!%"e"# I" #he! /e84 %7 $es'" #he%!

h*s (*&e$ #% ; ee+ +*,e 8#h #he !*+$ ,h*"'es " #he #e,h"%&%' +*!#,)&*!& #h%se

8h,h *!e $%"*#e$ 7 #he "(%!*#%" #e,h"%&%' *"$ 7 %#he! *"*'ee"# +!*,#,es

s),h *s )s#-"-#e JIT *"$ #%#*& )*&# *"*'ee"# TM

I" #hs +e!s+e,#/e4 R%7e!#s G&,4 11> S#%"e G)e)#*&4 15> *,,*!%

S#%"e4 1> O&$h*4 16> *!')e$ *"$ )es#%"e$ * $e"'!*#%" 8h,h h*$ 7ee" !*se$

!e+e*#e$& %/e! #he e*!s #h*# +!e/*&"' %7 $es'" (!*e8%!s +!ese"#e$ *" e9,ess/e&

&#e$ +e!,e+#%" %" +s,h%&%',*&& +%!#*"# 7*s,s %( %7 ,%"#e"# =*&& *"$ J*,s%"

15 $s,)sse$ * s#!%"' +!e)$,e "s$e #he %7 $es'" #he%! he*$e$ (%! %#/*#%"*&

e9+&*"*#%" %( #he &" 7e#8ee" %7 ,h*!*,#e!s#,s *"$ +s,h%&%',*& %)#,%es4 &e %7

 +e!(%!*",e *"$ %7 s*#s(*,#%"

E+!,*& s#)$es %( =*&&4 C%!7e##4 C&e''4 J*,s%"4 10> J*,s%" =*&&4

11> =*&&4 J*,s%"4 D*/$s4 12 s)''es#e$ #h*# ",!e*se$ " *)#%"% 8e!e !e&*#e$

8#h )*&#*#/e ,h*"'es " e+&%ees 7eh*/%)! s#e*$ 8#h #he &e*!""' *"$ (%! %7$es'" !ese*!,he!s #% ",&)$e * "%8&e$'e-7*se$ e,h*"s " #he! ')$e$ (!*e8%!s

Dee!%)#4 B*e!4 N*,h!e"e!4 S,h*)(e& 2001 e+h*s.e$ #he !e)!ee"# #%

 7!%*$e" #he /*!e# %( /*!*7&es $s#!ess"' %7 e9+e!e",es

Page 20: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 20/56

Fe&$*" B%&"% 16 $s,)sse$ (*,#%!s s),h *s 8%!&$ *s * '&%7*& /&&*'e4

!'h#s."' $%8"s."' *"$ !*+$ #e,h"%&%',*& *$/*",ee"#s 7!%)'h# *7%)# +e!%$s %( 

/*')e"ess *"$ !e/%&)#%".*#%"4 8h,h 8e!e &e& #% *((e,# e+&%ees e9+e!e",es *"$

 %7s 7%#h *# +!ese"# *"$ #he! ()#)!e ,*!ee! s#*'es As +e! H*&& Ch*"$&e!4 2005 s#)$es

,*!ee! ,h*"'es *"$ %7 #!*"s#%"s h*$ 7e,%e '!*$)*&& %!e !e,)!!e"#> e+&%ees

!e*,#%" #% #he! %7s ; 8e!e +!%7*7&e #% 7e ,!e*#e$ " * $%"*"# 8* Th%+s%"4

B*e!4 S*&&8%%$4 16 *"$ H*&&4 16 s#)$e$ #h*# #he ,*!ee!s %( +!%(ess%"*&

e+&%ees "%!*&& "/%&/e$ se/e!*& s#*'es 7)# %s# +%!#*"# 8e!e #he (!s# #8% s#*'es

%( #he Th%+s%" e# *& %$e& B&*)4 1

I" #he (!s# s#*'e4 e+&%ees 8e!e &e& #% (%,)s %" #he! !%)#"e 8%!4 7 '/"'

#he &##&e *)#%"% I" #he se,%"$ s#*'e4 +!%(ess%"*& e+&%ees 8e!e "/%&/e$

"$e+e"$e"#& 7 '/"' #he h'h *)#%"% e/e" " ,%+&e9 #*ss 8h,h !e)!e$ #he

)se %( )&#+&e s&&s C*!s#e"se"4 Is**,%8#. Ch*!&es4 1 s#)$e$ #h*# e+&%ees

"e*! #% #he! !e#!ee"# 7e,%e %!e ,%",e!"e$ 8#h 7)&$"' e*""'()& !e&*#%"sh+s

" 8h,h #he ,*" *e &%"' &*s#"' ,%"#!7)#%"s #h*# %)#&*s# #hese&/es4 7e"e(# ()#)!e

'e"e!*#%"4 *"$ 7)&$ * &e'*, 8h,h h*s ()!#he! 7ee" %7se!/e$ 7 =*$e-Be".%" "

2006 F)!#he! G!*"#4 200? s#)$e$ #h*# e+&%ees "e*! #% #he! !e#!ee"# %! ,%+&e#%"

%( #he! ,%"#!*,# +e!%$ 8e!e e9+e,#e$ #% e9h7# +!e$%"*"#& ,%"s#!),#/e !es+%"se #%

#*s %! %7 s'"(,*",e %++%!#)"#es #% h*/e * ,%"s#!),#/e +*,# %" %#he! e+&%ee *s

* +*#h8* #% 7)&$ !e&*#%"s *"$ ,!e*#"' e*""'()&4 &%"' &*s#"' ,%"#!7)#%"s #h%se

h*/e 7ee" *++!e,*#e$ *"$ *,,e+#e$ 7 #he %#he!s

(o) E,aluation

Page 21: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 21/56

 As $e("e$ 7 =e!#he! D*/s 1; J%7 e/*&)*#%" s * ss#e*#, +!%,ess

)se$ #% $e#e!"e #he 8%!#h %( %7s *"$ ,!e*#"' * &" 7e#8ee" %7 8%!#h *"$ s*&*!

G)+#* Ch*!*7%!# 1 ()!#he! ,&*!(e$ #h*# *s #he 8%!#h %( * %7 s $e#e!"e$4 #

'h# 7e see" " #e!s %( s*&*! *"$ %#he! (!"'e 7e"e(#s " *,,%!$*",e 8#h #he e9s#"'

s*&*! s#!),#)!e %( #he %!'*".*#%" N%!*&&4 %#he! (*,#%!s &e *'e4 'e"$e!4 !e&e/*"# %7

e9+e!e",e *"$ *$$#%"*& )*&(,*#%" 8e!e *&s% ,%"s$e!e$ The /#*& !%&e %( %7

e/*&)*#%" " 8*'e *$"s#!*#%" h*s 7ee" '!%8" *"$ '*"e$ +%!#*",e he",e se/e!*&

%!'*".*#%"s *!e +&ee"#"' *&e 8%!#h +%&,es D*s G*!,*-D*. 2001 "#*#e$

* 8$e& )se$ e#h%$ %( %7 e/*&)*#%" ,*&&e$ +%"# 7*se$ %7 e/*&)*#%" e#h%$4 8he!e %7s 8e!e !*#e$ %" * se# %( /*!%)s (*,#%!s4 8h,h 8e!e e*s& )"$e!s#*"$*7&e Ths ss#e

h*s !e&*7&# " +!%$),"' *,,)!*#e !es)&#s

  J%7 e/*&)*#%" s +&ee"#e$ " *" &*!'e +!/*#e *"$ +)7&, se,#%! 

%!'*".*#%"s s",e &%"'4 h%8e/e! s*&&e! %!'*".*#%"s *!e &ess "#e!es#e$ #% *$%+# #

F%!*& %7 e/*&)*#%" s,hees h*/e 7ee" +!e+*!e$ h*/"' e+!,*& !ese*!,h ,%"$),#e$

s",e #he 1@0s Se/e!*& *##e+#s h*/e 7ee" *$e #% es#*7&sh #he (*,#%!s *"$ #he! +%"#

8e'h#*'es Ch*!"*se# *& 1554 L&e8*&&" 16@4 G)+#* Ah*$ 14 Ah*$

1> G)+#* Ch**!7%!# 1 $e/e&%+e$ * &"e*! %$e& #% e/*&)*#e #he

,%+*!*#/e 8%!#h %( #he %7 I" s),h e#h%$4 #he 8e'h#*'e 8*s '/e" #% e/e! (*,#%! 

8h,h 8*s *ss'"e$ *" /*&)e *"$ *&& #he (*,#%!s 8e!e e)*&& +%!#*"# P##*& 1

*"$ D*s G*!,* D*. 2001 $e#e!"e$ #he (*,#%! 8e'h#s 7 e*"s %( #he !e'!ess%"

*"*&ss !es)&#s %( #he s*&*! s)!/e F)!#he! s#)$es %( C%&&*"sM),h"s 1;4 Che"

e# *& 14 R)##D%/e!s+e 14 O&s%" e# *& 20004 =e&7%)!"eT!e/%! 20004

Page 22: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 22/56

A!"*)&# e# *& 20014 M%!'es%" e# *& 20014 R%#)"$%S*,*##4 200@ h*/e *&s% #es#e$ #he

/*&$# *"$ %)#,%e %( #he %7 e/*&)*#%" ss#e " /%')e )se$ (%! s*&*! $e#e!"*#%"

J%7 e/*&)*#%" * 7e ,%"$),#e$ #h!%)'h #8% $s#",# +!%,esses "*e& *#,h"'

*"$ !es#!,#e$ e/*&)*#%" )#e * &%# %( %7s 8e!e * &e$ #% e*,h %#he! *"$ ,%!!es+%"$"'

 %7s "/%&/e$ "#e!+!e#"' #he *"$ ,%+*!"' #he (*,#%! 7 (*,#%! Th!ee s#*'es 8e!e

"/%&/e$ $)!"' #he %7 e/*&)*#%" +!%,ess3

=*##s G!ee" 200@ $e/e&%+e$ * (%!# (%)! +*'e %7 *"*&ss

)es#%""*!e 8h,h 8*s #% 7e ,%+&e#e$ 7 #he e+&%ees 8#h he&+

%( #he! s)+e!/s%! %! +ee!s )es#%""*!e 8*s !e/e8e$ 7 #8% +!%(ess%"*& %7 *"*&s#s #% *e

s)!e #h*# # 8*s *,,)!*#e )es#%""*!e %" ,%+&e#%" h*s #% 7e s'"e$ *"$ * +*"e& 8*s $e+)#e$

#% e/*&)*#e # I( *&& (*,#%! &e/e&s 8e!e 8#h" #he s+e,(e$ !*"'e4 #hs

,*&&e$ * +e!(e,# +!%(&e

The $e/e&%+e"# %( * h'h +e!(%!*",e 8%! ss#es h*s !*se$ )es#%"s *7%)#

#he /*7&# %( %7 e/*&)*#%" " #he 8%!+&*,e J%7 e/*&)*#%" s esse"#*&& * ss#e #h*#

(%!*&& ,%+*!es #he ,h*!*,#e!s#,s %( $ss&*! %7s *"$ &"s #hese #% +* I# h*s 7ee"

%s# +!e/*&e"# " &*!'e %!'*".*#%"s *"$ (%! %7s (%! 8h,h #he!e s "% $!e,# *!e# !*#e

%( +* *"$ ,*" /*! " #e!s %( #s ,%"#e"#4 %!e"#*#%" *"$ %7e,#/es A&& %7s *!e

e/*&)*#e$4 7)# " s%e ,*ses #he +!%,ess %( e/*&)*#%" s %!e (%!*& E/*&)*#%" ,*"#h)s "/%&/e4 %" #he %"e h*"$4 #he "/%,*#%" %( * (%!*& ss#e (%! ,%+*!"' %7s

*,!%ss *" %!'*".*#%"4 %!4 %" #he %#he!4 * se# %( *$ h%, +!",+&es $e/e&%+e$ 7

*"*'ee"# F%!*& ss#es #hese&/es ,*" /*! *!e$& *"$ * e $s#",#%" s

Page 23: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 23/56

 7e#8ee" #h%se 8h,h "/%&/e #he $e#*&e$ +%"#s !*#"' %( %7s *"*&#,*& s,hees *"$

#h%se 8h,h *$%+# * %!e h%&s#, *++!%*,h "%"-*"*&#,*&

Le/"e4 1; s#)$e$ #he "*#)!e %( %7 e/*&)*#%" 8h,h ,*" *&s% /*! *,,%!$"'

#% #he !*#%"*&e 7eh"$ #s "#!%$),#%" I" s%e ,*ses4 # !e+!ese"#e$ *" *##e+# #%

$e/e&%+ * (ee&"' @2 %( (*!"ess *%"' e+&%ees *7%)# #he !e&*#/e !e)"e!*#%" %( 

8%!e!s 8h% 8%! *&%"'s$e e*,h %#he! As s),h4 # ,%)&$ 7e see" *s * +*!# %( #he +!%,ess

(%! 'e"e!*#"' #he ,%#e"# %( e+&%ees #% #he! %!'*".*#%"s *s *"$ %7e,#/es

S),h ,%#e"# 8e!e )"&e& #% 7e +e"$"' *%"' 8%!e!s 8h% (e&# #h*# #he

$s#!7)#%" %( !e8*!$s 8*s "%# e)#*7&e C%"se)e"#&4 #he! %!'*".*#%"s 8e!e )"&e&

#% %+e!*#e *# * h'h &e/e& %( e((,e", A$$#%"*&&4 (%!*& %7 e/*&)*#%" "/%&/es #he

%!'*".*#%" s+e,("' %7 s#!),#)!es *"$ ,*!ee!-+*#hs4 #he!e7 s)''es#"' #% e+&%ees

,&e*! $e/e&%+e"# +*#hs *"$ +!%%#%" %++%!#)"#es Ths ,%)&$ 7e *" +%!#*"#

e&ee"# " 'e"e!*#"' #he e+&%ee ,%#e"# %" 8h,h *" h'h +e!(%!*",e 8%! 

ss#es $e+e"$

(o) e,aluation and (o) de$i%n relation$hi-

M&%/,h Ne8*"4 10 s#)$e$ #h*# J%7 $es'" *"$ %7 e/*&)*#%" *!e

",&)$e$ " #he sh*+e %( %7 *"*&ss (%! /*!%)s +)!+%ses I" %!$e! #% ,%"$),# %7

*"*&ss 7 *ss'""' #he #*ss *"$ (%!*#%" %( %7 $es,!+#%"s JDs # 8*s

!e,%e"$e$ #% ,%"$),# %7 e/*&)*#%" *s * (!s# s#e+ Rese*!,he!s S,h8*74 10>M&%/,h Ne8*"4 10 s)''es#e$ #h*# 8h&e ,%"s$e!"' %7 $es'" *s * e#h%$ %( 

*"*&ss # )s# 7e ",%!+%!*#e$ (%! ,%"$),#"' %7 e/*&)*#%" F"*&&4 %s# %7 $es'"

e*s)!e &e J%7 E*'"%s#, S)!/e 8*s ,*!!e$ %)# 7 H*,*" O&$h* " 1?5>

Page 24: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 24/56

Ss4 S.&*'4 :e&&e!4 1?6 $s,)sse$ J%7 ,h*!*,#e!s#,s I"/e"#%! " 1?6 *"$ M)&#

e#h%$ %( J%7 $es'" )es#%""*!e 8*s $s,)sse$ 7 C*+%" " 1

C%!!e&*#%" 7e#8ee" %7 e/*&)*#%" *"$ %7 $es'" h*s 7ee" s#)$e$ *"$

e+!,*&& +!%/e$ D)"h* 1?? #es#e$ ,%!!e&*#%"s 7e#8ee" %7 e/*&)*#%" 7*se$ %"

#he P%s#%" A"*&ss @; )es#%""*!e M,C%!,4 Je*""e!e#4 Me,h*4 1?2 *&s%

(%)"$e$ ,%!!e&*#%"s 8#h %7 e/*&)*#%" O#he! e+!,*& s#)$es %( R%)sse*)4 12>

S,h"e$e!4 Re,he!s4 M#,he&&4 12 *"$ Ge!h*!#4 1 +!%/$e$ "$!e,# s)++%!# 7

#es#"' ,%!!e&*#%"s 8#h J%7 s&& !e)!ee"#s I" *&& s),h ,*ses4 +%s#/e ,%!!e&*#%"s

8e!e %7se!/e$4 #he!e 8*s (%)"$ "% "e'*#/e ,%!!e&*#%"s 8#h s&& !e)!ee"#s *"$

"e'*#/e !e&*#%"sh+s 8e!e *&s% %7se!/e$ 8#h +hs,*& "ee$s C*+%" !e+&,*#e$ #hese

("$"'s " 1

(o) Securit*

J%7 se,)!# s $e("e$ *s e+&%ees $es!es #% 7e !e#*"e$ " #he! ,)!!e"# %7s

#&& #he! !e#!ee"#s G!ee"h*&'h R%se"7&*##4 1@> B%!' E&.)!4 12> G!ee"h*&'h

S)##%"4 11 *"$ J*,%7s%"4 11 s#)$e$ *++!ehe"s%" %( #he e+&%ees )+%" &*, %( 

e"/*7&e %7 ,h*!*,#e!s#,s &e s&%8 +!%%#%"s4 8%!"' e"/!%"e"# *"$ ,%"$#%"s

*"$ e"$)!"' ,*!ee! %++%!#)"#es J%7 se,)!# 8*s *" +%!#*"# !ese*!,h #%+, (%! #he

s%,*& s,e"#s#s *s # h*s *" +*,# %" s%,*& )s#,e *"$ h)*" $'"# H)*" $'"#

8*s $!e,#& !e&*#e$ #% #he %7 se,)!# *s # *((e,#e$ #he *7&# %( e+&%ees #% s*#s( #he 7*s, +hs%&%',*& *"$ se,)!# "ee$s Ps,h%&%'s#s h*/e !e,%'".e$ %7 "se,)!# *s

*" +e!*#/e ,*)se %( s#!ess 8h,h "/%&/e$ *"9e# *"$ +*",

Page 25: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 25/56

Page 26: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 26/56

,%"se)e",es (%! #he %!'*".*#%"s *"$ !e+!ese"#e$ * %)"#"' *++!ehe"s%" (%! * &%# %( 

 +!%(ess%"*&s

C%"ss#e"# 8#h #he !ese*!,h %" +s,h%&%',*& ,%"#!*,# 7!e*,h4 M%!!s%"

R%7"s%"4 1? Les#e!4 T)!"&e4 B&%%$'%%$4 B%&"%4 2002 *!')e$ #h*# !e')&*! 

e+&%ees 8%)&$ *e e9#e!"*& *"$ "#e!"*& *##!7)#%"s #% "%#,e #h*# 8h s),h

%!'*".*#%" h*s !e&e$ %" #e+%!*!es %! ,%"#!*,#)*& e+&%ees P(e((e! B*!%"4 1>

D*/s-B&*e U..4 1;> M*#)s H&&4 1 s#)$e$ #h*# #e+%!*!4 ,%"#!*,#)*& *"$

$*& 8*'es e+&%ee * 7e h!e$ $)!"' #he +e* +e!%$ *"$ s)7se)e"#& * 7e

!e&e*se$ 8he" $e*"$ 8*s $%8"8*!$s

J*,%7s%"4 11 s#)$e$ #h*# * &*!'e ")7e! %( e+&%ees h*/e e9+e!e",e$ *

 7*s, *"$ "s#",#/e ,h*"'e " #he! se# %( 7e&e(s *7%)# #he %!'*".*#%" *"$ #he! 

 +%s#%" " # C*e!%"4 S)##%" =he##e"4 1> D*/4 :", S,he,4 11>

G!ee"h*&'h S)##%"4 11 s#!esse$ #h*# #he "/%&)"#*! ,h*"'e " 7e&e(s 8*s #!''e!e$

 7 e!'e!s4 &*%((s s'"s %( !e$),e$ e((e,#/e"ess 7 #he %!'*".*#%"4 !es#!),#)!"' #%

,)# ,%s#s The +%!#*",e %( )"$e!s#*"$"' %7 se,)!#s !%&e h*s 7ee" s#)$e$ 7

B!%,"e!4 De=##4 G!%/e! Ree$4 10 *"$ D*/ e# *&4 11 " ,%""e,#%" 8#h #he

e+h*ss %/e! #he +*s# $e,*$e %" e+&%ee !e*,#%"s #% *%! %!'*".*#%"*& ,h*"'e

D*/4 :",4 :&!% S,he,4 1 e9+&*"e$ s),h *%! %!'*".*#%"*& ,h*"'es *s

$%8"s."' *"$ e!'e!s4 #he %s# #h!e*#e"e$ se# %( e+&%ee e9+e,#*#%"s 8*s %7

se,)!# The!e(%!e4 # 8*s "e,ess*! #% )"$e!s#*"$ h%8 #hs #h!e*# h*s *" +*,# %"

"$/$)*&s +s,h%&%',*& *"$ ,%'"#/e !e*,#%"

Page 27: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 27/56

I"#e!es# " #he e((e,#s %( %7 se,)!# *"$ "se,)!# h*s &e$ #% * +!e/*&e",e %( 

e+!,*& !ese*!,h (%,)se$ %" #he !e&*#%"sh+ 7e#8ee" %7 se,)!# *"$ #s %)#,%es

A!"%&$ *"$ Fe&$*"4 12> O&$h*4 J)&4 A7!%se4 S#e+"* B!*"$4 16 s#)$e$ *"$

#es#e$ #h*# %7 se,)!# 8*s +%s#/e& ,%!!e&*#e$ 8#h %7 s*#s(*,#%" *"$ %!'*".*#%"*&

,%#e"# 7)# %" #he %#he! h*"$ A!"%&$ *"$ Fe&$*"4 12> Ash(%!$ e# *&4 1 (%)"$

"e'*#/e& ,%!!e&*#e$ 8#h "#e"#%" #% )# A&#h%)'h #hese s#)$es )",%/e!e$ s'"(,*"#

,%!!e&*#%"s4 #he $$ "%# "/es#'*#e #he se)e"#*& *"$ "$!e,# e((e,#s 7e#8ee" %7

se,)!# *"$ +%!#*"# 8%! %)#,%es These s#)$es *&s% (*&e$ #% e9*"e 8he#he! #he

"*#)!e *"$ s#!e"'#h %( #he !e&*#%"sh+s 7e#8ee" %7 se,)!# *"$ #s %)#,%es *!e$((e!e"# " s#)*#%"s 8#h $((e!e"# &e/e&s %( "se,)!# %! #h!e*# These *!e +%!#*"#

%ss%"s 7e,*)se #he &# #he *7&# #% #he%!e#,*&& e9+&*" %! )"$e!s#*"$ #he

 +s,h%&%',*& +!%,ess 7 8h,h %7 "se,)!# *((e,#s /*!%)s ,!#e!* Ths &*, %( 

)"$e!s#*"$"' &#s %)! *7&# #% $e/e&%+ e((e,#/e !ee$*& +!%'!*s #h*# 8&& &#

se!%)s %!'*".*#%"*& ,%"se)e",es

R%ses L%)s-G)e!"4 10> D*/4 :",4 S,he,4 11> Ge*!4 12> Ts)4

Pe*!,e4 P%!#e!4 T!+%&4 1? (%)"$ #h*# e+&%ee h*/"' ,%",e!"s !e'*!$"' %7

se,)!# 8e!e (%)"$ *s * !es)&# (!% #he %!'*".*#%"*& +!*,#,es 8h,h *((e,#e$ #he

e9s#"' e+&%ee *"$ e+&%e! !e&*#%"sh+4 *s +e! G!ee"h*&'h R%se"7&*##4 1@>

Ash(%!$4 Lee4 B%7%4 1> s#)$es %! (!% #he "*#)!e %( #he +s,h%&%',*& ,%"#!*,#

#se&( *s $s,)sse$ 7 R%)sse*) " 1 R%)sse*)4 10> R%7"s%" e# *&4 1@> Sh%!e

Te#!,4 1@> C*/*"*)'h N%e4 1 *"$ S#hs%" Le8s4 2000 7e&e/e$ #h*# %7

se,)!# 8*s +e!*#/e " #hs s#)*#%" *s # 8*s "$,*#e$ #h*# e9#e"# #% 8h,h #he

e+&%ees +s,h%&%',*& ,%"#!*,#s 8e!e 7*se$ %" ,%"/,#%" *"$ sh*!e$ *((e,#%"

Page 28: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 28/56

Ash(%!$ e# *&4 1> B%se&e4 Hesse&"4 P**)8e4 V*" De! =e&e4 2000 s#)$e$

#h*# J%7 "se,)!# 8*s "e'*#/e& !e&*#e$ #% #he 7e&e( *"$ #!)s# " #he %!'*".*#%"4

()!#he! Ash(%!$ e# *& (%)"$ #h*# +e!,e/e$ %7 "se,)!# e9+&*"e$ 26 %( #he /*!*",e

%( #!)s# *"$ 7e&e( " #he %!'*".*#%"s Th)s4 ("$"'s %( P%!#e! e# *&4 " 1?@ +!%/$e$ *"

e/$e",e %( %7 se,)!# *s * !e&*#%"*& +s,h%&%',*& ,%"#!*,# 7)&# %" sh*!e$ #!)s# *"$

,%"($e",e O!'*".*#%"*& ,%#e"# 8*s (%)"$ *s * s#!e"'#h %( *" e+&%ees

!e,%'"#%" 8#h #he! *((e,#%" #% *" %!'*".*#%" A&&e" Mee! $e"#(e$ #h!ee (%!s

%( ,%#e"# " 16 8h,h 8e!e *((e,#/e4 "%!*#/e *"$ ,%"#")*",e A((e,#/e 8*s

e9*"e$ *"$ !e&*#e$ 8#h #he %7 +e!(%!*",e4 ORe&& Ch*#*"4 16 *"$ R*"$*&&410 &"e$ 8#h %7 s*#s(*,#%"4 B%8e" S,h"e$e!4 1 8#h #)!"%/e! *"$

B&*)B%*&4 1?> H)se&$ D*4 11> C%he" H)$e,e4 1; *"$ S%e!s4 15 8#h

I"#e"#%" #% #)!"%/e! M%7&e e# *&4 1? *"$ Te## Mee!4 1; s#)$e$ 8&&"'"ess %( 

e+&%ees #% &e*/e #he %!'*".*#%" (%! *"%#he! %7 *"$ #he! "#e"#%" #% 7e'" se*!,h"'

(%! * "e8 %7 I"#e"#%" #% #)!"%/e! 8*s #he %s# +!e$,#/e /*!*7&e %( *,#)*& #)!"%/e! "

%!'*".*#%"s *&s% ,%"(!e$ 7 H% e# *&4 12> G!((e#h e# *&4 " 2000

(o) Succe$$ion Plannin%

J%7 S),,ess%" +&*"""' 8*s * +%s#/e e((%!# #% e"s)!e #h*# #%+ *"*'ee"# *"$

h)*" !es%)!,e +!%(ess%"*&s " *" %!'*".*#%" 8%)&$ 7e $e"#("' h%8 #he /*,*"#

 +%s#%"s 8%)&$ 7e (&&e$ ( *" e+&%ee )# hs %! he! %7 R%#h8e&&4 2005 s#)$e$ #h*#

 %7 S),,ess%" +&*"""' JSP ",&)$e$ ,)&#/*#"' *"$ +!e+*!"' #*&e"# (!% 8#h" *"

%!'*".*#%"4 %! (%!e,*s#"' !e,!)#e"# *"$ se&e,#%" *,#/#es (%! %)#s$e #*&e"# J%7

S),,ess%" +&*"""' s * 8* %( ,%"$),#"' +%#e"#*& e/*&)*#%"s Ths +!%,ess4 8h,h s

)s)*&& $%"e (%! #%+ *"*'ee"# +%s#%"s4 !e)!es se"%! *"*'e!s #% $e"#(

Page 29: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 29/56

e+&%ees 8h% sh%)&$ 7e $e/e&%+e$ #% !e+&*,e #he I"(%!*#%" 'e"e!*#e$ $)!"'

s),,ess%" +&*"""' * "%# 7e ,%)",*#e$ #% #he e+&%ee

I( #%+ *"*'ee"# 7e&e/e #h*# e+&%ee h*s * h'h +%#e"#*& (%! *$/*",ee"#4

#he * 7e %!e &e& #% e/*&)*#e #he +e!s%" (*/%)!*7& *"$ +!%%#e h %! he! %!e

),& #h*" *,#)*& +e!(%!*",e 8*!!*"#s I( s),,ess%" +&*"s *!e "%# ,%)",*#e$ #%

#he e+&%ee4 #he %!'*".*#%" !)"s #he !s %( * s*#,h 7e#8ee" #he e+&%ees ,*!ee! 

 +&*"s *"$ #s +&*"s (%! #he e+&%ee M*"' #hs "(%!*#%" */*&*7&e #% #he e+&%ee

,*" e"s)!e #h*# he %! she $e/e&%+s !e*&s#, ,*!ee! +&*"s *"$ !e$),es #he ,h*",es #h*# #he

 +e!s%" 8&& !e()se #he +%s#%" J%7 S),,ess%" +&*"""' s *" +%!#*"# h)*" !es%)!,e

 +!*,#,e (%! +!/*#e *s 8e&& *s +)7&, se,#%! %!'*".*#%"s A,,%!$"' #% F!*)e"he

s#)$es " 2006 4 J%7 S),,ess%" +&*"""' 8*s 7e,%"' /e! ,%%" +!*,#,e " #he

P)7&, se,#%! %!'*".*#%"s *&s% G!ee"8*&$4 2001 (%)"$ #h*# J%7 S),,ess%" +&*"""'

8*s %!e &e& #% h*++e" ( "e8 +%s#%"s 8e!e ,!e*#e$ Be!"#h*&4 R%)9=e&&"s4 1>

G)&(%!$4 2000 $s,)sse$ #he /s)*&.*#%" %( *" e9#e"s/e +e!,e"#*'e %( se"%! 

*"*'ee"# !e#!ee"#s $)!"' #he "e9# #h!ee #% (/e e*!s ,%"s$e!"' * *%! ,h*&&e"'e

#% (&& s),h +%s#%"s

P!e/%)s& * 8$es+!e*$ %$)s %+e!*"$ )se$ #% !es%&/e +!%7*7&e !e+&*,ee"#s

%( se"%! *"*'e!s 8*s !e(e!!e$ *s +&ee"#*#%" %( %7 s),,ess%" +&*"""' The #e!

!e(e!!e$ #% * ss#e*#, *"$ ,%"#!%&&e$ ss#e %( $e"#("' %7 +%s#%" s)7s##)#%"4

 7es# )se$ " ,%+*!*#/e& s#*7&e 8%! e"/!%"e"#s Be!"#h*& e# *&4 1 s#)$e$ #h*# #

!e&e$ * '!e*# $e*& %" +e!(%!*",e *"*'ee"# $*#* *"$ !e,%e"$*#%"s %( #he #%+

*"*'ee"# 8#h" #he %!'*".*#%" I" 2001 Bh* e# *&4 "%#,e$ #h*# se/e!*&

%!'*".*#%"s s)++%se$ %7 s),,ess%" +&*"""' *s ,)7e!s%e *"$ "e#he! e((e,#/e

Page 30: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 30/56

"e#he! " #he !e#e"#%" %( #*&e"#e$ s#*(( "%! " #he !e+&*,ee"# %( %)#'%"' se"%! 

*"*'ee"#

H*&& Ass%,*#es 16 $e("e$ %7 s),,ess%" +&*"""' *s * +!ee$#*#e$

 +!%,ess (%! se&( *8*!e"ess4 ,%"s#!*"#4 ,h%,e4 %++%!#)"# *"$ ,%"se)e",es #% $e"#(

,*!ee! !e&*#e$ '%*&s *"$ $e/e&%+e"# (%! ()#)!e %7s4 e$),*#%" *"$ !e&*#e$ e9+e!e",e #%

 +!%/$e #he $!e,#%"4 #"' *"$ se!es %( s#e+s #% *,he/e * +!e,se ,*!ee! '%*& A

s'"(,*"# s#!ess 8&& 7e %" #he $e/e&%+e"# %( "#e!"*& ,*+*7&#4 8h,h ,*" *&s%

,%"#!7)#e #% %!'*".*#%"*& 8&&"'"ess 8he" ,%"#"'e", ,!%+ )+ F)#)!e ,%+e#e",es

*!e )#&.e$ *s #he ,!#e!* #%8*!$s 8h,h e+&%ees sh%)&$ 7e #!*"e$ *"$ $e/e&%+e$ The

!%&e %( #%+ *"*'ee"# s "%# #% ,*#e'%!.e s+e,(, e+&%ee #% !e+&*,e #he4 7)# #%

$e"#( $e/e&%+e"#*& %++%!#)"#es4 ,!e*#e ,h*&&e"'"' *ss'"e"#s #h*# *!e ""e!%s#

#% #he %!'*".*#%" *"$ ,!e*#e * #e* %!e"#*#%" *"$ se!/e *s * !%&e %$e&s (%! #h%se 8h%

*!e 7e"' $e/e&%+e$

G!ee"h*)s4 e# *& s#)$e$ " 2000 #h*# ,h*"'"' e"/!%"e"#s4 &e ,h*"'e %( 

 7)s"ess s#!*#e'es *"$ $!e,#%"s4 %!'*".*#%" $%8"s."' *"$ !'h#s."'4 e!'e!s *"$

*,)s#%"s *"$ (*s# +*,e$ #e,h"%&%',*& ,h*"'es4 8%)&$ !e)!e (!*'e"#*! ,*!ee! 

*"*'ee"#4 !es)&#"' " #he "ee$ #% !e*++e*! ,*!ee! %+#%" *"$ %$("' %7

s),,ess%" +&*"""' F)!#he! !ese*!,h 8%! ,*!!e$ %)# 7 G!ee"h*)s4

C*&&*"*"G%$sh*& " 2000 s)++%!#e$ #he ,%"#!%/e!s #h*# e((e,#/e %7 s),,ess%"

 +&*"""' ,%)&$ e"*7&e "$/$)*&s #% *e "(%!e$ $e,s%"s #h%se 8e!e s#e*$ 8#h

#he! *s+!*#%"4 #*&e"#s *"$ /*&)es #% +!%/e %!'*".*#%"*& e((e,#/e"ess

Page 31: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 31/56

Lee 2000 s#)$e$ #h*# +!*,#,e %( %7 s),,ess%" +&*"""' " #he %!'*".*#%"s

8*s e9+e,#e$ #% 7%%s# e+&%ees %7 s*#s(*,#%" *"$ !e$),e #)!"%/e! Se/e!*&

!ese*!,he!s4 8h% s#)$e$ %#he! /e8s %( %7 s*#s(*,#%"4 h*/e *&s% *++!e,*#e$ #hs

,%",e+# F!s#4 *" *)#h%!s $e"#(e$ %7 s*#s(*,#%" *s * ,%"$#%" %( 7!*"s *"$

"#e!+!e#e$ $((e!e"#& Ch*B!)/%&$ " 200; $e("e$ %7 s*#s(*,#%" *s *" e+&%ees

*!%)s"' ,%e7*, #% e9+&,# *s+e,#s %( #he %7 N%e 16 $e("e$ # *s * e"%*7&e

e%#%"s #h*# !es)&#e$ (!% #he %7se!/*#%" #h*# hs %! he! %7 ()&(&e$ %! *&&%8e$ (%! #he

*,he/ee"# %( hs %! he! +%!#*"# %7 /*&)es *s s#*#e$ 7 A++e&7*) e# *&4 " 2002

Che"4 Ch*"' Yeh 200@ s)!/ee$ #he *7&# %( %7 s),,ess%" +&*"""' " !es+%"$ #%,*!ee! $es!es *# $((e!e"# ,*!ee! s#*'es *"$ #s "(&)e",e %" %7 s*#s(*,#%"4 #!*""' *"$

$e/e&%+e"# *"$ +!%$),#/# *%"'s# #he !ese*!,h *"$ $e/e&%+e"# 8%!(%!,e O"e %( 

#he *%! ,%",&)s%"s %( #he !ese*!,h 8*s %7 s),,ess%" +&*"""' +%s#/e& "(&)e",e$

 %7 s*#s(*,#%" *"$ +!%$),#/# The e/e"#)*& +)!+%se %( %7 s),,ess%" +&*"""' 8*s #%

 +!e+*!e *" %!'*".*#%" (%! !ss &"e$ 8#h #he +&*""e$ %! )"+&*""e$ &%ss %( "%8&e$'e

#h*# 8*s /#*& #% #he *,he/ee"#s %( #he %!'*".*#%"

E!-lo*ee Recruit!ent

The!e s *" e9#e"s/e ",!e*se " #he !ese*!,h %( e+&%ee !e,!)#e"# s",e

1?0s I( s%e%"e +e!)se !e/e8 %" !e,!)#e"# !ese*!,h %( R"es4 11> B!e*)'h4 12>

=*"%)s4 12 *"$ B*!7e!4 1>4 %"e ,*" ("$ * 9 %( h%+e()&"ess *"$ '&)"ess

Rese*!,he!s 8e!e s*#s(e$ )+%" ",!e*se$ !ese*!,h %" !e,!)#e"# 8#h * ,%"($e",e #h*#

*$/*",ee"# " *++!e,*#/e %( #he 7e&%"'"'s %( !e,!)#e"# *,#/#es 8*s 7e"'

,%"s$e!e$ A# #he s*e #e #he 8e!e (%)"$ (!)s#!*#e$ $)e #% s&)''sh *$/*",ee"# "

Page 32: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 32/56

)"$e!s#*"$"' #he !e,!)#e"# +!%,ess =%!"'s %( R"es " 114 B!e*)'h 12 *"$

B*!7e! 1 8*s !e(e!!e$ *s * ,%+!ehe"s/e e9+%s)!e %( !e,!)#e"# !ese*!,h

T*&%! C%&&"s4 2000 s#)$e$ !e,!)#e"# *s %"e %( #he %s# ,!#,*& H)*"

Res%)!,e *,#/# 8h,h 8*s /#*& (%! #he %!'*".*#%"*& s),,ess B%)$!e*) R"es4

15 s#)$e$ #h*# # 8*s "%# s% e*s (%! %!'*".*#%"s #% *##!*,# +%#e"#*& e+&%ee *s

#he %!'*".*#%"*& *##!*,#%" "(&)e",e$ #he e((e,#/e"ess %( s),,ess/e se&e,#%"

B*!7e!4 1> Ch*+*"4 U''e!s&e/4 C*!!%&&4 P*se"#" J%"es4 2005 ,%"$),#e$ *"

e9#e"s/e !ese*!,h " #he *!e* %( !e,!)#e"# *"$ ,*"$$*#e *##!*,#%" $)!"' #he &*s# 25

e*!s B*!7e!4 1 $s,)sse$ #he !e,!)#e"# ()",#%" %!e ,&%se& !e&*#e$ #% #he

%!'*".*#%"s s#!*#e', h)*" !es%)!,e +&*"""' F!% #he %!'*".*#%"s +e!s+e,#/e4

$e/e&%+"' * !e,!)#e"# s#!*#e' "/%&/es #h!ee 7*s, $e,s%"s4 $e#e!""' #he #*!'e#

 +%+)&*#%"4 $e#e!""' #he *++&,*"# s%)!,e4 *"$ $e,$"' h%8 #% *##!*,# *++&,*"#s #%

#he %!'*".*#%" O!'*".*#%"s )s# ,%"s$e! 8h*# #% %((e! *++&,*"#s " #he (%! %( +*4

 7e"e(#s4 8%! e"/!%"e"#4 *"$ %#he! (!"'e$ 7e"e(#s Rese*!,h S,h%&*!s R"es4 114

B*!7e!4 1> B!e*)'h S#*!e4 2000> A"$e!s%"4 2001> H'hh%)se H%((*"4 2001

h*/e (!e)e"#& *se$ (%! %!e !ese*!,h *$$!ess"' #he !e,!)#e"# +!%,ess *s

,h*!*,#e!.e$ 7 #he ,*"$$*#es ,%"'!e'*#%" "(%!*#%" (!% * /*!e# %( %!'*".*#%"s

*"$ ,%"#!%&&e$ +e!s%"*& !e&*#%"s 8#h #he %!'*".*#%"*& !e+!ese"#*#/es T*&%! C%&&"s4 20004 T)!7*" C*7&e4 200;4 S&*)'h#e!4 S#*"#%"4 M%h!4 S,h%e&4 2005 $s,)sse$

#h*# s),h s#*'es 8e!e s'"(,*"# *s #he "(%!*#%" ",%!+%!*#e$ " !e,!)#e"# *#e!*&

Page 33: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 33/56

 +!e$s+%se$ #he %7 seee!s (!s# %!'*".*#%"*& *##!*,#/e"ess *"$ #h)s #he #+e %( #h%se

,%+%s"' #he *++&,*"#s +%%&

 Re,!)#"' s "%# )s# * '*e %( h)*" ")7e!s *"%!e F%! HR +!%(ess%"*&s4

#hs e*"s '%"' * s#e+ ()!#he! #h*" $e/e&%+"' * !e,!)#e"# +&*" I# e*"s 8%!"'

,&%se& 8#h *"*'ee"# %" sh*+"' %!'*".*#%" ,)&#)!e *"$ &%%"' ,&%se& *# #he %7

*##!7)#e +!e(e!e",es %( #s ,)!!e"# *"$ ()#)!e e+&%ees O"e &*7&# %( #he HR 

 +!%(ess%"*& s #% ,%"/e!se #he *##!7)#es %( * +*!#,)&*! %7 )"$%)7#e$& B)#&e!4 S*"$e!s4

=h#e,%##%"4 2000 s#)$e$ #he e9#e"# #% 8h,h #he !e,!)#e! "e84 8h*# 8*s !e*&&

+%!#*"# #% #he ,*"$$*#e4 s*e "(%!*#%" *7%)# #he %7 ,%)&$ 7e +!%/$e$ T% *##!*,#

#he +e%+&e 8*"#e$4 *" %!'*".*#%"s *!e )s# ",!e*s"' #he! +* &e/e&s4 #!"' #%

 7) #he #*&e"# #he "ee$ 7 +*"' %!e H%8e/e!4 #hs s#!*#e' * "%# 7e $e&/e!"'

#he 7es# !es)&#s S&&s #h*# *!e s,*!,e "%8 * "%# !e*" s% " #he ()#)!e4 +!ese"#& IT

s&&s *!e s,*!,e4 7)# *" !ee7e! 8he" e"'"ee!s 8e!e " sh%!# s)++& P*"' %!e

,*" &e*$ #% *" e/e"#)*& 7*&*",e 7e#8ee" 8h*# +e%+&e *!e +*$ *"$ h%8 ),h #he! 

s&&s *!e 8%!#h " #he &%"'e! #e! P*"' %!e *&s% &e*$s #% h'he! ,%+e"s*#%" ,%s#s

(%! #he %!'*".*#%"s

The #e! !e,!)#e"# $e("e$ 7 B*!7e! s)((,e$3 !e,!)#e"# ",&)$e$ s),h

*,#/#es 8h,h 8e!e 7e"' ,*!!e$ %)# 7 #he %!'*".*#%" #% $e"#( *"$ *##!*,#

 +%#e"#*& e+&%ees R"es 11 "%#,e$ #h*# * &*!'e *%)"# %( #he !e,!)#e"#

!ese*!,h h*s $e#e!"e$ #he !e,!)#e"# s%)!,es Be!'*"" T*&%!4 1@> R"es4 11>

=&&*s4 L*7'4 S#%"e4 1; *"$ Ve,,h%4 15 s#)$e$ #h*# %s# %( #he !e,!)#e"#

!ese*!,h (%,)se$ %" #he *,,%+&she"# %( %"e !e,!)#e"# e#h%$ %/e! *"%#he! *"$ #he

e((e,# %" %7 ,*"$$*#es *"$ !e*&s#, %7 +!e/e8s *s s#)$e$ 7 B!e*)'h4 12> Fe$%!4

Page 34: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 34/56

B),&e4 *"$ D*/s4 1?> H%4 G!((e#h4 P*&,h4 B!*,e!4 1 *&&%8e$ *++&,*"#s #%

(ee& e*s *"$ se&(-se&e,#e$ 7 '/"' #he +%s#/e *"$ "e'*#/e "(%!*#%" *7%)# #he

 %7

R"es4 B!e#.4 Ge!h*!#4 11 $s,)sse$ #h*# HR +!%(ess%"*&s h*/e #% +&* * /#*&

!%&e " #he %/e!*&& !e,!)#e"# +!%,ess *s #he h*/e #% ,%)",*#e "(%!*#%" *7%)# #he

 %7 #se&( *"$ #he %!'*".*#%" B*!!, e!*"4 2005 ()!#he! s#)$e$ #h*# s%)!,e %( 

"(%!*#%" *7%)# #he %7 *"$ #he %!'*".*#%" "(&)e",e$ s&*! #% +e!,e/e$ +e!s%"-%7

(# *"$ s)7se)e"# *##!*,#%" *"$ %7 !e#e"#%" =*"%)s4 1??4 B!e*)'h4 12> B!e*)'h

S#*!e4 2000 s#)$e$ #h*# #he ()"$*e"#*& *ss)+#%" 8*s #h*# +!e,se *"$ +!*'*#, %7

"(%!*#%" e"*7&es *++&,*"#s #% #h" *7%)# #he $e'!ee %( s&*!# 7e#8ee" #he! 

"%8&e$'e4 s&&s *"$ *7&#es :SA *"$ #he %#he! %7 !e)!ee"#s

Ph&&+s4 1 *"$ Me'&"%4 R*/&"4 De Ns4 2000 s#)$e$ #h*# +!e,se *"$

 +!*'*#, %7 "(%!*#%" $)!"' #he !e,!)#e"# *"$ se&e,#%" +!%,ess 8*s &"e$ 8#h

 +%s#/e 8%! %)#,%es &e &%8 *##!#%"4 %7 s*#s(*,#%"4 &%8 /%&)"#*! #)!"%/e! *"$

e"h*",e$ %7 +e!(%!*",e A++&,*"#s 8h% (e&# * 7e##e! (# 7e#8ee" #he! "%8&e$'e4

s&&s *"$ *7&#es :SA *"$ #he! %7 !e)!ee"#s 8e!e &e& #% *,,e+# * %7 %((e!

Ch*#*"4 1 $s,)sse$ " Pe!s%"-O!'*".*#%" P-O (# #he e9+e!e",e %( 

h!"' 8%!(%!,e (%! %!'*".*#%"s "%# )s# %7s Pe!s%"-%!'*".*#%" (# *##e+#e$ #% 7e

*8*!e %( se&e,#%" +!%,esses #h*# %,,)!!e$ 7e%"$ "%8&e$'e4 s&&s *"$ *7&#es,%!!es+%"$"' #% %((e! #he +%#e"#*& (%! * %!e s#!e#,h *"$ 7!%*$ *++!%*,h #% e+&%ee

The s'"(,*",e %( +e!s%"-%!'*".*#%" (# (%! %!'*".*#%"s 8*s s#)$e$ 7 s'"(,*"#

!e&*#%"sh+s 7e#8ee" +e!s%"-%!'*".*#%" (# *"$ #)!"%/e! 7 Ch*#*"4 11>

Page 35: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 35/56

L*)/e!:!s#%(-B!%8"4 2001> C*7&e DeR)e4 20024 8%! %! %7 *###)$es 7

D*8sL%()s#4 1@> C*7&e DeR)e4 20024 %!'*".*#%"*& ,#.e"sh+ 7eh*/%)!s 7

ORe&& Ch*#*"4 16> C*7&e DeR)e4 20024 #e*8%! 7 P%s"e!4 124 e#h,*&

 7eh*/%)! 7 P%s"e!4 :%).es S,h$#4 154 s#!ess 7 M*##es%" I/*",e/,h4 12

*"$ %7 +e!(%!*",e 7 T."e! " 1?

Recruit!ent Proce$$

Pe!s%""e& !e,!)#e"# *"$ se&e,#%" *,#/#es *!e )#e *" "/es#e"# E/e! e*!4

%!'*".*#%"s s+e"$ e"%!%)s *%)"#s %( %"e !e,!)#"' *"$ se&e,#"' %7 *++&,*"#s

Pe*!&*" *"$ B*!"e 2000 es#*#e4 (%! e9*+&e4 #h*# %!'*".*#%"s s%e#es s+e"$

" e9,ess %( Q104000 (%! #he !e,!)#e"# *"$ *$"s#!*#%" %( s#*"$*!$ se&e,#%"

 +!%,e$)!es (%! e*,h %7 *++&,*"# N%# %"& $%es #hs ,%s#& es#*#e h'h&'h# #he

+%!#*",e %( )#&."' /*&$ se&e,#%" +!%,e$)!es s% #h*# %"e s "%# 8*s#e$ h!"'

 +%%!& )*&(e$ "$/$)*&s4 7)# # *&s% h'h&'h#s #he +%!#*",e %( e"s)!"' #h*# *"

%!'*".*#%"s se&e,#%" +!%,e$)!es $% "%# 8%! *'*"s# # 7 #)!""' *8* )*&(e$ *"$

$es!*7&e *++&,*"#s Re,e"# e*!s h*/e see" *" *7)"$*",e %( !ese*!,h "%#,"' #he

*++&,*"# !e*,#%"s #% !e,!)#e"# *"$ s#*"$*!$ se&e,#%" +!%,e$)!es

R"es 114 + @24 He"e*"S%'&"$ 1? *"$ J)$'e 2006 $es,!7e$

!e,!)#e"# +!%,ess *s * +*!# %( #he s#*(("' +!%,ess 8he!e7 #he "$/$)*& *"$ #he

%!'*".*#%" 7e,%e *#e$ #% (%! #he e+&%e"# !e&*#%"sh+ Mee!s 12 $e("e$!e,!)#e"# *s #he h)*" !es%)!,e *"*'ee"# *,#/# %( $e/e&%+"' e9#e!"*& *"$

"#e!"*& s%)!,es %( )*&(e$ *++&,*"#s The !e,!)#e"# +!%,ess ,%",e"#!*#e$ %" +&*"""'

*7%)# #he !e,!)#e"#4 ,)&#/*#"' !e,!)#e"# s%)!,es4 *##!*,#"' *++&,*"#s (%! %7

Page 36: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 36/56

/*,*",es *"$ e/*&)*#"' #he! !es)&#s These $e("#%"s $es,!7e$ #he !e,!)#e"# +!%,ess

(!% #he %!'*".*#%"*& +e!s+e,#/e Rese*!,h s,h%&*!s h*/e s)''es#e$ * $((e!e"#4 *"$

%!e +!%$),#/e4 *++!%*,h #% #he !e,!)#e"# +!%,ess Ne8#%" 1 s)''es#e$ #h*# #he

!e,!)#e"# +!%,ess s "%# )s# * ()",#%" %( #he %!'*".*#%"4 7)# !*#he! *" "#e!*,#/e

 +!%,ess 8he!e 7%#h #he %!'*".*#%" !e+!ese"#*#/e *"$ #he *++&,*"# *e $e,s%"s

H%8 *"$ 8he!e #% *$/e!#se +%s#%" /*,*",es4 $e,$"' 8h,h *++&,*"#s #% "#e!/e8

*"$ "/#e (%! s#e /s#s *"$ %((e!"' %7s *!e *&& $e,s%"s *$e 7 %!'*".*#%"*&

!e+!ese"#*#/es A++&"' (%! %+e" +%s#%"s4 *,,e+#"' "#e!/e8s *"$ s#e /s#s4 *"$

8he#he! %! "%# #% *,,e+# * +%s#%" ( %((e!e$ *!e *&& $e,s%"s *$e 7 %7 *++&,*"#sB%#h #he *++&,*"# *"$ #he %!'*".*#%"*& !e+!ese"#*#/e )s# *e *((!*#/e $e,s%"s

*# e*,h s#*'e %( #he +!%,ess (%! #he !e,!)#"' e((%!#s #% 7e s),,ess()& S,h8*74 R"es *"$

A&$*' 1? $e("e$ !e,!)#e"# *s * #8%-8* +!%,ess 8he!e %!'*".*#%"*&

!e+!ese"#*#/es *"$ %7 *++&,*"#s *e $e,s%"s

M%s# %( #he !ese*!,he!s 7e&e/e #h*# )"$e!s#*"$"' #he !e,!)#e"# +!%,ess (!%

 7%#h +e!s+e,#/es s ,!),*& #% *,he/"' +%s#/e !e,!)#"' !es)&#s S#e!" 1 s)''es#s

#h*# %!'*".*#%" sh%)&$ #!e*# ,*"$$*#es *s ,)s#%e!s *"$ #h*# %!'*".*#%" "ee$ #% se&&

#he! +%s#%"s *s 8e&& *s #he! %!'*".*#%" C%"se)e"#&4 he ,%"#e"$s #h*# %!'*".*#%"s

"ee$ #% 7e +!%*,#/e " se&&"' #he! %7 %+e""'s 7 #*&%!"' #he se&& #%8*!$ #he *++&,*"#

s+e,(, "ee$s O!'*".*#%"s #h*# /e8 *++&,*"#s *s ,)s#%e!s 8&& *&s% +&*" #he! se*!,h

 +!%+e!&4 $e/%#e #he *++!%+!*#e #e %" #he +!%,ess4 )"$e!s#*"$ #he %7 *!e#4 ("$ %)#

*&& #he ,*" *7%)# #he *++&,*"#s4 )"$e!s#*"$ *"$ !es+%"$ #% #he *++&,*"#s ,%",e!"s %! 

s'/"'s e*!&4 *ss)e #he *!e ,%+e#"' (%! e*,h *++&,*"# *"$ 7e +!e+*!e$ #% +!*se

#he %!'*".*#%" *"$ %)#&"e ()#)!e '%*&s *"$ %7e,#/es

Page 37: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 37/56

As #he ")7e! %( )*&(e$ *++&,*"#s ,%"#")es #% $e,&"e4 s),,ess()&

%!'*".*#%"s *!e 7e'"""' #% )"$e!s#*"$ #he +%!#*"# !%&e #h*# *++&,*"#s h*/e " e"#!e

#he !e,!)#e"# +!%,ess Re'*!$&ess %( 8h,h *++!%*,h 'h# 8%! 7es#4 +!*,##%"e!s *"$

!ese*!,he!s *'!ee #h*# #he !e,!)#e"# +!%,ess "ee$s #% 7e 8e&& +&*""e$ *"$ %!'*".e$

Fe!"*"$e. *"$ A!*%. 1 s)''es#e$ #h*# # 8*s +!*,#,*7&e #% !%#*#e h!"' "#% *

S,e",e 7)# # 8*s (%)"$ #h*# *" %!'*".e$ *++!%*,h s'"(,*"#& +!%/es #he

 +!%7*7&# %( h!"' #he !'h# +e!s%" He"e*"S%'&"$4 1? s#)$e$ #h*# ,%"ss#e"#

8#h *,#)*& !e,!)#"' +!*,#,es4 e*!& !e,!)#e"# s#)$es (%,)se$ %" %!'*".*#%"*&

 +e!s+e,#/es "/es#'*#"' *,#/#es )"$e!#*e" #% ()!#he! #he *##*"e"# %( %!'*".*#%"*&'%*&s4 s),h *s s)!//*&4 +!%(#*7&#4 *"$ '!%8#h V*!%)s &#e!*#)!e !e/e8e$ 7 H*!!s

F" 1?4 U&!,h e# *&> 15 s)''es#e$ #h*# $)!"' #he (!s# h*&( %( #he ,e"#)!

!ese*!,he!s "/es#'*#"' +e!s%""e& se&e,#%" $$ s% (!% #he %!'*".*#%"*& +e!s+e,#/e

A!/ee# *&4 12 "%#e$ #h*# !ese*!,he!s h*/e $e+&e#e$ %!e #h*" 60 e*!s *##e+#"'

)"s),,ess()&& #% es#*7&sh #he !e&*7&# *"$ /*&$# %( #he se&e,#%" "#e!/e8

Rese*!,he!s see #% *'!ee #h*# e/e" #h%)'h #he "#e!/e8 s "%# * '%%$ +!e$,#%! 

%( ()#)!e %7 +e!(%!*",e4 # s s#&& 8$e& )se$ #% $e"#( *"$ se&e,# *++&,*"#s As *

!e,!)#e"# #%%& #he "#e!/e8 ,*" 7e *" "/*&)*7&e #%%& (%! sh*!"' "(%!*#%" *7%)#

/*,*"# +%s#%"s *"$ #he %!'*".*#%" A,,%!$"' #% #he !ese*!,h &#e!*#)!e %" "#e!/e8s4

s%e s#!),#)!*& (*,#%!s 8&& *9.e #he s),,ess %( #he "#e!/e8 +!%,ess4 es+e,*&& *s

# !e&*#es #% !e,!)#"' C*+%"4 e# *&> 16 !e/e8e$ "e*!& 200 *!#,&es *"$ 7%%s #%

$e"#( * ")7e! %( s#!),#)!*& ,%+%"e"#s #h*# e"h*",e #he "#e!/e8 +!%,ess

(o) Per+or!ance

Page 38: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 38/56

I" %!$e! #% $e"#( #he /#*& *s+e,#s %( * %7 *"$ 8h*# "%8&e$'e4 s&&s *"$

*7&#es :SA *!e *"$*#%! (%! #h!/"' %7 +e!(%!*",e4 J%7 *"*&ss e#h%$s *"$

%)#,%e %( %7 *"*&ss &e %7 s+e,(,*#%"s *"$ %7 $es,!+#%"s *!e #he %!'*".e$

 +!%,e$)!es *"$ $%,)e"#s e9#e"s/e& )se$ " #he %!'*".*#%"s Vsse!e# *&4 1?

s#)$e$ " Ps,h%&%' &#e!*#)!e #h*# ,%!e ,%+e#e",es 8e!e ,h*!*,#e!s#,*&& )"%!'"*&

 7 e*"s %( /*!%)s %7 *"*&ss e#h%$s J%7 +e!(%!*",e * 7e $e("e$ *s h%8

'&%8"' #he %7 s 7e"' ,%+&e#e$ *s +e! 8e&&-"%8" s#*"$*!$ %+e!*#"' +!%,e$)!es

M,C%""e&&4 200; $e("e$ %7 +e!(%!*",e *s *" *,,%+&she"# 8h,h ,%)&$ 7e

 +!*'*#, *"$ e*s)!*7&e P%+%/,h 1 "*!!*#e$ J%7 +e!(%!*",e *s * ,%+&e9 +he"%e"%" *s $/e!se /*!*7&es *"+)&*#e %7 +e!(%!*",e S),h /*!*7&es ,%+!s"'

*'e s#)$e$ 7 =!'h# B%"e##4 20024 !e,%'"#%" %( *,he/ee"#s $s,)sse$ 7 C!%""

Be,he!e!4 1> F%!# V%&#e!%4 200@ *"$ %7 s*#s(*,#%" 7 M,C%""e&&4 200;> T.e"'4

200@ E*,h *"$ e/e! %"e %( #hese /*!*7&es 8%)&$ +%s#/e& +e!s)*$e e+&%ee %7

 +e!(%!*",e

J)$'e Fe!!s4 1; ,%"s$e!e$ J%7 +e!(%!*",e *++!*s*& *s %"e %( #he %s#

+e!*#/e h)*" !es%)!,e HR +!*,#,es A&#h%)'h #he !e)!ee"# (%! se/e!*& /*!e#

%( +e!(%!*",e *++!*s*& PA ss#e 8*s (!e)e"#& *,"%8&e$'e$ 7)# #he !e*&s#,

8%!#h %( +e!(%!*",e *++!*s*&s 8*s %(#e" )es#%"e$ *s s#)$e$ 7 M,Ne!"e4 15>

M)!+h C&e/e&*"$4 15 7)# #hs 8*s (%)"$ s#e*$ 8#h %#he! *"*'ee"# +!*,#,es

M)!+h C&e/e&*"$4 15 $s,)sse$ #he +e!(%!*",e *++!*s*& +!%,e$)!e *s %"e %( 

#he ()",#%" 8h,h 7e&e/e$ #% 7e * !e)!ee"# " #e!s %( *"' *$"s#!*#/e *"$

("*",*& $e,s%"s4 +!%/$"' &e'*& +!%#e,#%"s *"$ e/e" !e,)+e!*#"' %7 +e!(%!*",e

Page 39: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 39/56

e$e,C*s,% 124 Be!"*!$" Be*## 1@> De-Ns4 C*((e!#4 Me'&"%

1@> :e&&*4 A!s#!%"' 1@4 DeNs4 B&e",%e4 C*((e!# 154 L%"'e"e,e!4

G%*4 Ss 1?> M)!+h4 B*&.e!4 M)!+h C&e/e&*"$ 15> $s,)sse$ #h*#

e*!&e! !ese*!,h s+e,(e$ #h*# #he $e/e&%+e"#*& *"$ e/*&)*#/e )se %( +e!(%!*",e

*++!*s*& 8e!e )"s)#e$ H)*" !es%)!,e +!%(ess%"*& H*!/e4 15> M,Ne!"e4 15

*$/se$ #% se+*!*#e #he %7 e/*&)*#%" (!% e+&%ee ,*!ee! '!%8#h4 e/e" +%!#e"#%)s #h*#

e+&%ees ,%)&$ "%# !e,e/e *,,)!*#e (ee$7*, *7%)# #he! s#!e"'#hs *"$ $e/e&%+e"#*&

"ee$s ( )se %( +e!(%!*",e *++!*s*& 8e!e *ss%,*#e$ Ths $/e!'e",e 8*s 8hs+e!e$ #%

#h8*!# #he +e!(%!*",e *++!*s*& +!%,e$)!e (!% *##*""' #s #*!'e#s *"$ '%*&s *"$ 8%!#h#% #he %!'*".*#%"

B%!*"M%#%8$&% 1; +!ese"#e$ * %$e& %( %7 +e!(%!*",e 8h,h

!e(&e,#e$ s),h 7eh*/%)!s #h*# 8e!e ",&)s/e %( %7 +e!(%!*",e s+he!e 4 ,&*ss(e$ *s

e#he! #*s %! !e&*#/e +e!(%!*",e C%&e*" B%!*"4 2000 s#)$e$ #h*# #*s 

 +e!(%!*",e 8*s #e!e$ *s 7eh*/%)!s #h*# ,%"#!7)#e$ " * s#!*'h# &"e #% #he

%!'*".*#%"s #e,h",*& ,%!e *"$ ",&)$e$ #h%se *,#%"s 8h,h 8e!e #+,*&& !e,%'".e$

*s * +*!# %( #he %7 B%!*"M%#%8$&%4 1; s#)$e$ #h*# *++!%+!*#e +e!(%!*",e

!e(e!!e$ #% #h%se 7eh*/%)!s #h*# *"#*"e$ #he e"%!%)s s%,*& e"/!%"e"# " 8h,h

#he #e,h",*& ,%!e )s# ()",#%" I# ",&)$e$ %!e )"!es#!,#e$ 7eh*/%)!s #h*# *sss#e$

#he %!'*".*#%"s #% ()",#%"

Pe!s%""e& se&e,#%" )s)*&& !e)!es #he $e"#(,*#%" %( #he h)*" *##!7)#es

!e)!e$ (%! %7 +e!(%!*",e *"$ #he s)7se)e"# *ssesse"# %( *++&,*"#s " #h%se #e!s

A" +%!#*"# ss)e " #hs +!%,ess s #he #!*"s&*#%" %( %7 $es,!+#%"s "#% #he *##!7)#es

!e)!e$ #% *##*" *++!%+!*#e &e/e&s %( +e!(%!*",e Ge"e!*&& #hs +!%,ess s ,%"$),#e$

Page 40: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 40/56

"#)#/e& *"$4 *s G)%" 1?6 !e*!s4 s %"& 7*se$ %" s%e %!e %! &ess +&*)s7&e

!e&*#%"sh+ 7e#8ee" %7 $)#es *"$ h)*" *##!7)#es The ,h*&&e"'e %( es#*7&sh"' *

ss#e*#, #!*"s&*#%" 7e#8ee" $es,!+#%!s %( %7 *"$ h)*" *##!7)#es h*s !e,e"#&

!e,e/e$ ,%"s$e!*7&e *##e"#%"

T8% 7!%*$ *++!%*,hes %( %7 +e!(%!*",e h*/e 7ee" $e/e&%+e$ The (!s#

"/%&/e$ #he *7&# !e)!ee"#s *++!%*,h *"$ 8*s ,h*!*,#e!.e$ 7 #he 8%! %( 

F&esh*" *"$ hs ,%&&e*')es F&esh*"4 16?> F&esh*" H%'*"4 1? A" *&#e!"*#/e

*++!%*,h ,%",e!""' %7 ,%+%"e"#s h*s &*!'e& 7ee" *ss%,*#e$ 8#h #he 8%! %( 

M,C%!, *"$ hs ,%8%!e!s *# P)!$)e U"/e!s# M,C%!,4 154 16?4 1?@>

M,C%!, e# *&4 1? F&esh*"s *7&# !e)!ee"#s *++!%*,h $es,!7e$ %7s "

 +!%/s%s %( #he *7&#es %7&'*#%! #% +e!(%! #he The *##!7)#es "/%&/e$ " * %7 *!e

*ssesse$ 7 )s"' * se# %( 7eh*/%)!*&& *",h%!e$ !*#"' s,*&es P!%(&es %( 7*s, *7&#es

8h,h *,,%)"# (%! %7 +e!(%!*",e ,*" #he!e(%!e 7e $e!/e$ F&esh*" H%'*"4 1?

s#)$e$ #h*# +e!(%!*",e %" #*ss 8#h s&*! *7&# !e)!ee"#s ,*" 7e +!e$,#e$ *"$

"$/$)*& +e!(%!*",e s ,%"se)e"#& +!e$,#*7&e %" #he 7*ss %( #he !e)s#e *7&#es

 +%ssesse$

The +!%(ess%"*& HR &#e!*#)!e s ,)!!e"#& $e$,*#e$ #% e*s)!"'4 *"$ !e+%!#"'

)+%"4 #he )*"#(*7&e !e&*#%"sh+ 7e#8ee" *" %!'*".*#%"s h)*" !es%),e +!*,#,es

*"$ #s +e!(%!*",e4 !e(e!!e$ #% he",e(%!#h *s #he H)*" !es%)!,e - Pe!(%!*",e &"

:"'s&&4 " 200; s#)$e$ #h*# #he '%/e!"e"# 8*s *&s% "#e!es#e$ " #hs &" =!'h# e#

*&4 1 $s,)sse$ #he )es#%" %( h%8 HRM +%&,es *"$ +!*,#,es 8e!e &"e$ #%

%!'*".*#%"*& +e!(%!*",e 8h,h 8*s * s)7e,# %( e"se *##e"#%" #% 7%#h *,*$e,s

*"$ +!%(ess%"*&s H%8e/e!4 &""' h)*" !es%)!,e *"*'ee"# +!*,#,es 8#h

Page 41: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 41/56

e+&%ee %7 +e!(%!*",e 8*s )"e9+&%!e$ *"$ !e)!e$ *" e"%!%)s ,%"s$e!*#%"

 +!e$%"*"#& " #he +e!s+e,#/e %( +)7&, se,#%! %!'*".*#%"s C*s,%4 1> B%8" *"$

H*!/e4 2001 h*/e #*e" * s#e+ 7 e+h*s."' #he +%!#*",e %( %7 *"*&ss "%# %"& *s

* /#*& h)*" !es%)!,e +!*,#,e 7)# *&s% *s * s#!*#e', h)*" !es%)!,e *"*'ee"#

 +!*,#,e h*/"' * ,%"#!7)#%" #% #he %!'*".*#%"*& +e!(%!*",e A"#h%" e# *&4 2002>

*"$ Dess&e!4 200; e9+&%!e$ #h*# 8#h #he '!%8"' $e"#(,*#%" %( #he h)*" !es%)!,e

 +!*,#,e - +e!(%!*",e &"*'e4 # h*s 7ee" !e,%e"$e$ #h*# %!'*".*#%"s #h*#

/'%!%)s& (%&&%8 %7 *"*&ss *s * H)*" Res%)!,e P&*"""' HRP s#!*#e' 8e!e &e&

#% *,he/e ,%+e##/e &e*$ %" %#he!s

E*!&e! !ese*!,h 7 Bee! e# *&4 15> B*!"e4 114 P(e((e!4 1@> L*$% *"$

=&s%"4 1@4 Be,e! e# *&4 1?> Le"'",-H*&& MLe"'",-H*&& CA 1>

S*"$7e!'4 2000> " #he (e&$ %( h)*" !es%)!,e *"*'ee"# $e"#(e$ s%e "s#*"#

s%)"$ e((e,#s %( h)*" !es%)!,es +!*,#,es4 *,"%8&e$'e$ *s h)*" !es%)!,e

*"*'ee"# %)#,%es S),h h)*" !es%)!,e *"*'ee"# %)#,%es ",&)$e$

"%8&e$'e4 s&& *"$ *7&#es :SA %! ,%+e#e",e G*""' * &e*$ (!% #he ,%",e+# %( 

#he se&( "s'h# 8h,h s #he ,%+e#e",e *"$ %7 "s'h#4 h)*" !es%)!,e +!*,#,es &e

 %7 *"*&ss4 #*ss *"$ !es+%"s7&#es ,%",e+#)*& %$e&s *"$ e$*#e h)*" !es%)!,e

*"*'ee"# %)#,%es $e"#(e$ 7 e*!&e! !ese*!,he!s4 # 8*s +%ss7&e #% $e/e&%+ *"

"#e'!*#e$ HR +!*,#,e-%7 +e!(%!*",e %$e&

U"$e!+"""' ,&*s (!% #he +!%(ess%"*& HR ,%)"# *"$ '%/e!"e"#4

e+!,*& !ese*!,h +*+e!s #h*# h*/e *++e*!e$ %/e! #he &*s# $e,*$e4 ,&*"' #he!e 8*s *

)*"#(*7&e &" 7e#8ee" *" %!'*".*#%"s h)*" !es%),e +!*,#,es *"$ #s +e!(%!*",e

H%8e/e!4 #he!e 8*s * +!%7&e 8#h #hs *++!%*,h %( e+!,*& !ese*!,h %" #he HR-

Page 42: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 42/56

Pe!(%!*",e &" #h*# 8*s )"$e!-#he%!.e$ S%e4 7)# 7 "% e*"s *&&4 %( #h%se "/%&/e$

" #hs !ese*!,h 8e!e *8*!e %( #he +!%7&e

(o) Sati$+action

O"e %( #he %s# )se$ !ese*!,h $e("#%" %( %7 s*#s(*,#%" 8*s "*!!*#e$ 7 L%,e

" 1?64 8h% $e("e$ # *s * +&e*s*"# %! %+#s#, *!%)s"' s#*#e ,%"se)e"#*& (!% #he

e/*&)*#%" %( %"es %7 %! %7 e9+e!e",es I"he!e"# " L%,es $e("#%" 8*s #he

s'"(,*",e %( 7%#h *((e,#s4 %! e%#%" *"$ ,%'"#%" %! #h%)'h#s =he"e/e! 8e *'"e4

8e h*/e 7e&e( *7%)# 8h*# 8e ,%"s$e! O" #he ,%"#!*!4 8he" 8e (ee&4 8e *ss)e *7%)#

8h*# 8e 7e&e/e C%'"#%" *"$ "(&)e",e *!e #h)s "e9#!,*7& !e&*#e$ " +s,h%&%' *"$

e/e" " 7%&%' Th)s4 8h&e e/*&)*#"' #he %7s %s# +%!#*"# (*,#%! 8*s 7%#h #h""'

*"$ (ee&"' "/%&/e$

F!e$ Fe!!s4 1?> P*!s =e"e!4 1> =e"e!4 2000 s#)$e$ #h*# (%!e%s#

 %7 s*#s(*,#%" *!e* 8*s $e+e"$e"# %" #he "*#)!e %( #he %7 #se&(4 8h,h "#e'!*#e$ %7

,h*&&e"'es4 *)#%"%4 s&& /*!e# *"$ %7 s,%+e4 7es# +!e$,#e$ %/e!*&& %7 s*#s(*,#%"4

*"$ %#he! +%!#*"# %)#,%es &e e+&%ee !e#e"#%" Th)s4 #% ,%+!ehe"$ 8h*# *$e

 +e%+&e #% 7e s*#s(e$ 8#h #he! %7s4 "*#)!e %( %7 #se&( 8*s %"e %( #he (!s# +&*,es (%! 

!ese*!,he!s #% s+%#&'h#"' The!e 8*s *" ee!'"' "#e!es# *%"'s# #he h)*" !es%)!,e

!ese*!,he!s *"$ +!%(ess%"*&s #% ("$ * $e'!ee #% 8h,h e+&%ees 8e!e s*#s(e$ 8#h

#he! %7s4 *"$ %!e )s)*&& " ,%(%!# *# %7 M*!s4 2006 $s,)sse$ * +%s#/e &"*'e 7e#8ee" e+&%ees h*++"ess *"$ +!%$),#/# P!e/%)s&4 L**!$ " 2005 h*s s#)$e$

#hs "#e!es# " e+&%ee h*++"ess 8h,h !e(&e,#e$ " %#he! (e&$s4 es+e,*&& 8#h" #he

"e8 e,%"%,s %( h*++"ess &#e!*#)!e

Page 43: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 43/56

  I" %!$e! #% e9+&%!e #he *ss%,*#%" 7e#8ee" HR +!*,#,es *"$ %7 s*#s(*,#%"4

#he!e h*s 7ee" e9#e"s/e $e7*#e " #he &#e!*#)!e %/e! #he s%)"$ e((e,#s %( HR +!*,#,es %"

 %7 s*#s(*,#%" G)es#4 2002 $e"#(e$ #h*# %7 s*#s(*,#%" *s * e /*!*7&e e$*#"'

%! "#e!/e""' *" +%s#/e &" 7e#8ee" h)*" !es%)!,es HR +!*,#,es *"$

%!'*".*#%"*& +e!(%!*",e G!ee"4 2006 s#)$e$ #h*# " $s+*!#4 !ese*!,he!s s)''es#e$

#h*# " U:4 #he +&ee"#*#%" %( h)*" !es%)!,es +!*,#,es h*s 7ee" !e&*#e$ 8#h h'he! 

&e/e&s %( %7 "#e"s# !es)&#*"#& &%8e!e$ #he &e/e&s %( %7 s*#s(*,#%" A++e&7*)4

2002 "%#e$ #h*# h)*" !es%)!,e +!*,#,es *$%+#e$ *s +*!# %( * h'h-+e!(%!*",e 8%! 

ss#e 8e!e "%# *"& +!ee$#*#e$ #% ",!e*se %7 s*#s(*,#%"4 " +!*,#,e4 #he 'h#%! 'h# "%# h*/e s),h e((e,# I# 'h# 7e #he ,*se #h*# h)*" !es%)!,e +!*,#,es +*,#

%" %7 s*#s(*,#%" s),h *s s*#s(*,#%" 8#h se"se %( *,he/ee"# %! s*#s(*,#%" 8#h

s*&*! He",e4 ()#)!e !ese*!,h s !e)!e$ #% *ssess #he *,#)*& e((e,#s %( h)*" !es%)!,e

 +!*,#,es %" "$/$)*&s %7 s*#s(*,#%" *"$ %/e!*&& %7 s*#s(*,#%"

=h*# 'h# 7e #he e9+e,#e$ +*,# %( h)*" !es%)!,e +!*,#,es %" %7

s*#s(*,#%"< I# 'h# 7e e9+e,#e$ #h*# #hese +!*,#,es 8%)&$ h*/e *" *((!*#/e +*,#

%" (*s#$%)s *s+e,#s %( %7 s*#s(*,#%" C*!#8!'h# *"$ H%&es4 2006 +%"#e$ %)# #he

,!#,*& !%&e %( h)*" !es%)!,e +%&,es4 s),h *s +*!#,+*#%! %7 +!*,#,es4 %"

e+&%ees *7&# #% $e!/e * se"se %( e*""' (!% %7 *"$ #% *,he/e s*#s(*,#%" 8#h

 %7 #se&( I( h)*" !es%)!,e +!*,#,es s),h *s #e* 8%!"'4 )+8*!$ ,%)",*#%"

ss#es *"$ +!%7&e-s%&/"' '!%)+s +!%/$e$ e+&%ees 8#h '!e*#e! *)#%"% *"$

'!e*#e! %++%!#)"#es #% ,%"#!7)#e #% $e,s%" *"'4 #he" #hs 'h# 7e e9+e,#e$ #%

h*/e * +%s#/e +*,# %" %#he! *s+e,#s %( %7 s*#s(*,#%"4 +*!#,)&*!& s*#s(*,#%" 8#h

"(&)e",e H%8e/e!4 M*!,h"'#%" *"$ =&"s%" 2005 *!')e$ #h*# #he $e'!ee %( 

Page 44: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 44/56

"(&)e",e +!%/$e$ 7 +*!#,+*#%! 8%! +!*,#,es )"$e! #he )7!e&&* %( h)*" !es%)!,e

*"*'ee"# 8*s %(#e" %/e!s#*#e$ *"$ #h*# #hese "#*#/es !es)&#e$ "s#e*$ " %7

"#e"s(,*#%" *"$ h'he! &e/e&s %( s#!ess

I# * *&s% 7e #he ,*se #h*# HRM +!*,#,es +*,# %" e9#!"s, *s+e,#s %( %7

s*#s(*,#%"4 ",&)$"' s*#s(*,#%" 8#h +* Pe"$&e#%" *"$ P%)#s*4 200@> M%!!s e# *&4

2006 $s,)sse$ #h*# ("*",*& +*!#,+*#%" s,hees4 " +*!#,)&*!4 h*/e #he +%#e"#*& #%

e#he! !e$),e %! ",!e*se "e)*&#es " +* S),h ,h*"'es 8&& " #)!" +*,# %" !e+%!#e$

&e/e&s %( s*#s(*,#%" 8#h +*4 '/e" #h*# #he s*#s(*,#%" #h*# "$/$)*& e+&%ee $e!/e

(!% ",%e $e+e"$s %" !e&*#/e ",%e !*#he! #h*" *7s%&)#e ",%e T)!""' #% #he

e/$e",e4 !ese*!,h %" #he +*,# %( h)*" !es%)!,e +!*,#,es %" %7 s*#s(*,#%" h*/e

 +!ese"#e$ /*!e$ !es)&#s G!ee"4 2006 *!')e$ #h*# #he 8e&&-es#*7&she$ $e,&"e " %7

s*#s(*,#%" " B!#*" $)!"' #he 10s 8*s " +*!# *ss%,*#e$ 8#h #he +&ee"#*#%" %( 

h)*" !es%)!,e +!*,#,es s),h *s "/%&/ee"# s,hees *"$ +e!(%!*",e !e&*#e$ +*

He",e4 #hese +!*,#,es 8e!e seee$ #% h*/e ,%"#!7)#e$ #% h'he! 8%! e((%!# %/e! #he

10s4 &e*$"' #% &%8e! s*#s(*,#%" 8#h %7

H)*" !es%)!,e +!*,#,es4 %( ,%)!se4 8e!e "%# #he %"& (*,#%!s "(&)e","' %7

s*#s(*,#%" J%7 e((%!#4 (%! e9*+&e4 ,%)&$ 7e see" *s %"e %#he! +%!#*"# (*,#%!4 he",e4

h'he! 8%! "#e"s# 'h# 7e e9+e,#e$ #% &%8e! !e+%!#e$ %7 s*#s(*,#%"4 %#he! #h"'s

 7e"' e)*& G!ee"4 200@ (%)"$ #h*# h'he! 8%! e((%!# " B!#*"4 " ,%")",#%" 8#h

$e,!e*s"' #*s $s,!e#%"4 8*s * e (*,#%! 7eh"$ #he (*&& " !e+%!#e$ %7 s*#s(*,#%"

*%"' B!#sh 8%!e!s %/e! #he 10s I" *$$#%"4 %7 se,)!# h*s 7ee" /e8e$ *s *"

+%!#*"# "(&)e",e %" s*#s(*,#%" 8#h 8%!4 8#h h'he! %7 se,)!# +%s#/e& !e&*#e$

#% h'he! s*#s(*,#%" 8#h 8%!

Page 45: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 45/56

(o) Sati$+action and (o) Per+or!ance Relation$hi-

The!e 8*s * ,%"#!%/e!s*& hs#%! #% ("$ &" 7e#8ee" %7 s*#s(*,#%" *"$ %7

 +e!(%!*",e H*8#h%!"e s#)$e$ 8e!e *##!7)#e$ $)e #% *&e!#"' #he !ese*!,he!s %" #he

s%)"$ e((e,#s %( e+&%ee *###)$es %" %7 +e!(%!*",e $)!"' 1;0 The!e*(#e!4

!ese*!,he!s ,%e",e$ * ,!),*& &%% *# #he ,%",e+# #h*# * h*++ 8%!e! 8*s *

 +!%$),#/e 8%!e! H%8e/e! e*!&e! !e/e8s %( #he &#e!*#)!e $e("e$ * 8e* *"$

s%e8h*# ",%+*#7&e !e&*#%"sh+ 7e#8ee" %7 s*#s(*,#%" *"$ +e!(%!*",e

Re/e8 %( #he &#e!*#)!e %( I*((*&$*"%M),h"s " 15 "%#,e$ #he s#*#s#,*&

,%!!e&*#%" 7e#8ee" %7 s*#s(*,#%" *"$ +e!(%!*",e 8*s /e! &ess *7%)# Th)s4 *)#h%!s

,%",&)$e$ #h*# #he +e!,e+#7&e !e&*#%"sh+ 7e#8ee" %7 s*#s(*,#%" *"$ +e!(%!*",e 8*s

* *"*'ee"# (*$ *"$ &&)s%! These s#)$es h*/e *" +%!#*"# +*,# %" !ese*!,he!s

*"$ s%e *"*'e!s *"$ HR +!*,##%"e!s 8h% ,%",&)$e$ #h*# #he !e&*#%"sh+ 7e#8ee"

 %7 s*#s(*,#%" *"$ +e!(%!*",e 8*s "s'"(,*"# F)!#he! !ese*!,h $$ "%# *'!ee 8#h

#hs ,%",&)s%" O!'*" s)''es#e$ " 1 #h*# #he (*&)!e #% e9+&%!e * s'"(,*"# s#!%"'

!e&*#%"sh+ 7e#8ee" %7 s*#s(*,#%" *"$ +e!(%!*",e 8*s $)e #% #he s&'h# e*"s %(#e"

)se$ #% ,h*!*,#e!.e #he %7 +e!(%!*",e O!'*" ()!#he! *!')e$ #h*# 8he" +e!(%!*",e

8*s $e("e$ #% #*e *,,%)"# %( +%!#*"# 7eh*/%)!s8h,h 8e!e "%# !e(&e,#e$ "

 +e!(%!*",e *++!*s*&s4 &e %!'*".*#%"*& ,#.e"sh+ 7eh*/%)!s4 #s &" 8#h %7

s*#s(*,#%" 8*s +!%/e$

A !e/e8 %( ;01 s#)$es 7 J)$'e4 Th%!ese"4 B%"%4 *"$ P*##%" " 2001 (%)"$ #h*#

8he" #he ,%!!e&*#%"s 8e!e +!%+e!& ,%!!e,# (%! s*+&"' *"$ e*s)!ee"# e!!%!s4 #he

*/e!*'e ,%!!e&*#%" 7e#8ee" %7 s*#s(*,#%" *"$ %7 +e!(%!*",e 8*s *s h'he! I"

Page 46: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 46/56

*$$#%"4 #he 66 &" 7e#8ee" %7 s*#s(*,#%" *"$ %7 +e!(%!*",e 8*s (%)"$ #% 7e e/e"

h'he! (%! ,%+&e9 *"$ +!%(ess%"*& %7s Th)s4 $e/*#"' #% e*!&e! !e/e8s4 # *++e*!e$

#h*# %7 s*#s(*,#%" 8*s4 " (*,#4 +!e$,#/e %( %7 +e!(%!*",e *"$ #he &" 8*s e/e"

s#!%"'e! (%! +!%(ess%"*& %7s

B*'%.. 1?> B!%8" Pe#e!s%" 1; *&s% (%)"$ #h*# #he &" 7e#8ee" %7

 +e!(%!*",e *"$ %7 s*#s(*,#%" 8*s 8e* As B!%8" Pe#e!s%" 1; "%#,e$ #h*# ( 

#he %)#,%e %( %7 +e!(%!*",e %" %7 s*#s(*,#%" 8*s "s'"(,*"#4 %!'*".*#%"*&

*,#/#es +&*""e$ #% e"h*",e #he %7 +e!(%!*",e sh%)&$ "%# h*/e * $!e,# e((e,# %" %7

s*#s(*,#%" *"$ !e&*#e$ %)#,%es &e e+&%ee #)!"%/e! O" ,%"#!*!4 #he!e 8*s

,%"se"s)s #h*# *" *"#e,e$e"#s %( %7 s*#s(*,#%" *"$ %7 +e!(%!*",e 8e!e ,%%"

e'4 e"$e*/%)!4 !e8*!$4 )*&# %( s)+e!/s%"4 s+&,# %( %7 !es+%"s7&#es

=*&e!4 Ch)!,h&& F%!$4 1??4 Beh!*" Pe!!e*)&#4 1@> L)s,hSe!+e",4

10> *$e *" *##e+# #% ,%"s$e! * +*!# %( %7 +e!(%!*",e $e("e$ 'e"e!*&& *s *

,%&&e,#/e *sse7&e %( e((%!#s4 s&&s *"$ %)#,%es #h%se 8e!e +%!#*"# #% #he e+&%ee

*"$ #he! %)#,%es #h*# 8e!e /e! +%!#*"# (%! #he %!'*".*#%" Re&*#e$ 8%! %( 

B*'%.. " 1?4 * (e8 s#)$es )se$ * ,%"s#!,#e$ $e("#%" %( %7 +e!(%!*",e 7*se$ %"

*,#)*& %)#+)# e*s)!es H%8e/e!4 #hese s#)$es $$ "%# ",&)$e +hs,*& e9e!#%" *"$

e((%!#s *s * $e#*,he$ ,%"s#!),# The *!')e$ #h*# # 8*s +e!*#/e #% $e("e e((%!# *s

$((e!e"# (!% #he %7 +e!(%!*",e As +e! +%"# %( /e8 %( *" e+&%ee4 %7

 +e!(%!*",e *"$ e((%!# 8e!e $ss&*! E((%!# 8*s *" "+)# #% 8%! *"$ %7 +e!(%!*",e

8*s *" %)#+)# (!% #hs e((%!#

Page 47: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 47/56

(o) Retention

Be*$&es e# *& 2000 (%)"$ * +%s#/e *"$ s'"(,*"# ,%!!e&*#%" 7e#8ee" %7

!e#e"#%" *"$ %!'*".*#%"*& +e!(%!*",e C*+%" 11 (%)"$ #h*# "es,*+*7&e

#)!"%/e! 8*s ,h*!*,#e!s#,*&& /e8e$ *s ,!#,*& #% *" %!'*".*#%" The "%#%" #h*#

#)!"%/e! $e,!e*ses %!'*".*#%"*& +e!(%!*",e 8*s s)++%!#e$ 7 #he %s# %( #he

!ese*!,he!s M%7&e 12 s)''es#e$ #h*# #)!"%/e! 'h# "#e!!)+# %7 +e!(%!*",e

8he" *" e+&%ee 8h% "#e"$e$ #% &e*/e 7e,*e &ess e((,e"# *"$ e((e,#/e Sh*84

G)+#*4 De&e!4 2002 (%)"$ e+!,*&& #h*# /%&)"#*! #)!"%/e! 8*s *ss%,*#e$ 8#h #he

"(e!%! %!'*".*#%"*& +e!(%!*",e O#he! !ese*!,he!s s)''es#e$ #h*# #)!"%/e! ,%)&$

+!%/e +e!(%!*",e O"e +!%7*7&e *$/*"#*'e %( #)!"%/e! 8*s #he e9,&)s%" %( +%%! 

 +e!(%!"' e+&%ees P!,e4 1 F)!#he!%!e4 S#*8 e# *&> 16 +!%+%se$ #h*#

#)!"%/e! 'h# e"h*",e +e!(%!*",e ( %s# %( #he #)!"%/e! 8*s 7 e+&%ees 8#h

&%"'e! %! /e! sh%!# #e")!e

Re')&*! %! +e!*"e"# e+&%ees 8e!e "/es#'*#e$ " #he %s# %( #he &#e!*#)!e %"

 %7 !e#e"#%" C*)ses4 e((e,#s *"$ !es)&#s %( #)!"%/e! 8e!e *$$!esse$ " #he *%!# %( #he

s#)$es E+&%ees #)!"%/e! h*s 7ee" $e("e$ *s #he #%#*& ")7e! %( e+&%ees h!e$

$)!"' s9 %"#hs #% !e+&*,e #h%se 8e!e $!%++e$ (!% #he 8%!(%!,e E+&%ee

!e#e"#%" 8*s *&s% $e("e$ *s #he #e"$e", #% ee+ $*& 8*'e! e+&%ees " se!/,e *# *

#e+%!*! h%)s"' (*,&# 7e%"$ * %"e e*! +e!%$ Se/e!*& s#)$es 7 B%&es4 R%ss4

J%h"s%"4 15 *"$ M*,H*##%" V*" De4 S#e"e!4 1? (%)"$ #h*# #)!"%/e! !*#e 8*s

(%)"$ !e&*#e$ 8#h e+&%ees +e!s%"*& ,h*!*,#e!s#,s *"$ $e%'!*+h, 4 7 *"$ &*!'e

 %7 s*#s(*,#%"4 8%! e"/!%"e"#4 %#/*#%"4 e9#e!"*& e"/!%"e"#4 *7se"#ees *"$

 %7 +e!(%!*",e

Page 48: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 48/56

De! *"$ Sh*8 1 s#)$e$ #he *ss%,*#%" 7e#8ee" e+&%ee #)!"%/e! *"$

%!'*".*#%"*& ,)&#)!e *"$ :**4 Fe&$4 G&es4 *"$ N%!!s " 1? e9+&%!e$ #he ,%",e+# %( 

#)!"%/e! ,)&#)!e *%"'s# &%8e! s#*(( S%e s#)$es 7 P.* E&&s4 1

!e,%e"$e$ !e#e"#%" +!%'!*s #h*# ,%)&$ $"sh #)!"%/e! *"$ #s ,*)se *"$ e((e,#s

Re*&s#, %7 +!e/e8s4 %7 e"!,he"#4 s%,*&.*#%" +!*,#,es 8e!e ",&)$e$ B%&es e# *&

15 s#)$e$ #% *e )se %( #he +!e-e+&%e"# *++&,*#%" $e%'!*+h,s #% !e$),e

e+&%ee #)!"%/e! H*+#%"4 2000> Sh*"*h*"4 2000> S,h!e7e!4 2000> B*)*""4 2000

s#)$e$ #h*# #he &#e!*#)!e 8*s *&s% e!se$ 8#h !e,%e"$*#%"s #% )"$e!#*e

#)!"%/e! *"$ !e$),e !e#e"#%"

I# 8*s +%!#*"# #% e"#%" #h*# %s# %( #he s#)$es "%#,e$ #he *"*'ee"#

!e#e"#%" %( !e')&*! e+&%ees *"$ "e'&e,#e$ ,%"#!*,#)*& *"$ #e+%!*! s#*(( I" #he! 

e((%!# #% ("$ *"$ ee+ h%&$ %( e+&%ees4 *" %!'*".*#%"s )se$ ",e"#/es s),h *s

",!e*se " +*4 7e"e(#s4 +!%%#%"s *"$ #!*""'s &%,*&& *"$ *7!%*$ B),"'h*

C%((*"4 1 s#)$e$ #he e((%!#s %(#e" sse$ #he '%*&4 *s s%e !ese*!,h "$,*#e$ #h*#

#he #%+ *"*'ee"# $e,s%"s 8e!e /#*& #% *##!*,# *"$ !e#*" #he e+&%ees

P!,e4 1 *"$ A77*sH%&&*"4 2000 $s,)sse$ #h*# #)!"%/e! 8*s *"

+%!#)"*#e $&e* " #he %!'*".*#%"s A77*sH%&&*"4 2000> Be*$&es4 L%8e!4

Pe##4 E.e&&4 2000 "%#,e$ #hs " e/e! #+e *"$ s.e %( %!'*".*#%" *"$ *# e/e!

%!'*".*#%"*& &e/e& A77*s *"$ H%&&*" 2000 s#*#e$ #h*# #)!"%/e! 8*s %"e %( #he

%s# s'"(,*"# ,*)ses %( $e,&""' +!%$),#/# *"$ s&)+e$ %!*&e " 7%#h #he +)7&,

*"$ +!/*#e se,#%!s T)!"%/e! 8*s *&s% /e! e9+e"s/e (%! #he %!'*".*#%"s I# 8*s

es#*#e$ " * s#)$ 7 A77*sH%&&*" " 2000 #h*# Ae!,*" "$)s#!es ",)!!e$ Q11

 7&&%" *"")*&& *s * !es)&# %( /%&)"#*! *"$ "/%&)"#*! #)!"%/e! Ths ,%s# 8*s $)e #%

Page 49: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 49/56

#e!"*#%"4 *$/e!#s"'4 !e,!)#e"#4 se&e,#%" *"$ h!"' T)!"%/e! *&s% +!%$),e$

e#he!e*& ,%s#s4 s),h *s $e,&""' %!*&e4 *"$ #he "#e!!)+#%" %( s%,*& *"$

,%)",*#%" +*##e!"s *s "%#,e$ 7 M%7&e4 " 12 Be*$&es e# *&4 2000 s#!esse$ #he

s#)$ %( #)!"%/e! *s * 8e&&-!ese*!,he$ *!e* 8h,h 8*s %"e %( #he *%! "#e!es#s "

%!'*".*#%"*& 7eh*/%!

(o) retention and (o) Sati$+action relation$hi-

C%he" 1;> H% *"$ G!((e#h 15 *"$ A&&e"4 Sh%!e G!((e#h 200; $s,)sse$

#he e/$e",es (!% #he%!e#,*& *s 8e&& *s e+!,*& s#)$es 8h,h "$,*#e$ #h*# #)!"%/e! 

"#e"#%"s !e+!ese"#e$ * !e&*7&e "$,*#%! %( *,#)*& /%&)"#*! #)!"%/e! *"$ 8e!e he*/&

"(&)e",e$ 7 %7 s*#s(*,#%" F%! "s#*",e4 H% *"$ G!((e#h 15 "%#e$ #h*#

e+&%ees $e,$e$ #% &e*/e #he! %!'*".*#%" 8he" #he 7e,%e $ss*#s(e$ 8#h #he! 

J%7s Le8se4 Mee! *"$ He!s,h%/#,h 2001 *!')e$ #h*# 8he" e+&%ees 8e!e

$ss*#s(e$ 8#h #he! %7s4 #he! $es!e #% !e*" " #he! %!'*".*#%" s#*!#e$ #% e!%$e I"

(*,#4 "#*& ,%"se)e",es %( #hese "e'*#/e e((e,#s4 " #he (%! %( &%8 %7 s*#s(*,#%"

8e!e #)!"%/e! ,%'"#%"s

Rese*!,h 7 A&&e" *"$ G!((e#h 20014 A&&e" e# *& 200;4 *"$ Ch) *"$

F!*",es,% 200; $es,!7e$ #h*# %7 s*#s(*,#%" 8*s * s#!%"' +!e$,#%! %( #)!"%/e! 

"#e"#%"s E&*"'%/*"s 2001 e9#e"s/e !ese*!,h !e(&e,#e$ #h*# %7 s*#s(*,#%" +!e$,#s

 7%#h #)!"%/e! "#e"#%"s *"$ ,%#e"# *"$ " !e#)!" ,%#e"# +!e$,#s %"&#)!"%/e! "#e"#%"s I# 8*s e"&'h#e""' #% "%#e #h*#4 *,,%!$"' #% J*!%s e# *& 1; *"$

=*s# 200;4 %!'*".*#%"*& ,%#e"# $e+,#e$ #he s#!%"'es# "e'*#/e !e&*#%"sh+

8#h #)!"%/e! "#e"#%"s V*" B!e)e&e"4 V*" $e! V&s#4 *"$ S#ee"s*200@ 4 A77%##4

Page 50: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 50/56

=h#e4 *"$ Ch*!&es 2005> s)''es#e$ #h!%)'h e9#e"s/e !e/e8 %( &#e!*#)!e #h*#

%!'*".*#%"*& #e")!e "(&)e",e$ %7 *###)$es *"$ #)!"%/e! "#e"#%"s F%! "s#*",e4 S#ee!s

1?? s#!%"'& *!')e$ #h*# #e")!e 8*s #he s"'&e 7es# +!e$,#%! %( #)!"%/e! 7e,*)se #

!e+!ese"#e$ *" e+&%ees +*s# 7eh*/%! *"$ s)*!.e$ hs %! he! !e&*#%"sh+ 8#h #he

%!'*".*#%" The *##!*,#%" se&e,#%" *##!#%" h+%#hess +!ese"#e$ 7 S,h"e$e! *"$

Re,he!s4 1; s)''es#e$ #h*# e+&%ees 8e!e *##!*,#e$ *"$ se&e,#e$ 7 %!'*".*#%"s

#h*# s*#s(e$ #he! "ee$s *"$ $es!es *"$ &%"' #e! *"$ sh%!# #e! '%*&s I" s),h ,*ses

8he!e #he!e 8*s * '%%$ (#4 # 8*s e9+e,#e$ &%8 &e/e&s %( *##!#%" *"$ &%"'e! #e")!e I"

,*ses %( s*#,hes4 h%8e/e!4 # sh%)&$ 7e e9+e,#e$ #h*# h'h *##!#%" !*#es *"$ sh%!#e! #e")!e +!%/$e$ #h*# %#he! %7 %++%!#)"#es 8e!e !e*$& */*&*7&e Th)s4 #e")!e 8*s

e9+e,#e$ #% ,%!!e&*#e 8#h ,&*#e +e!,e+#%"s4 %7 s*#s(*,#%"4 %!'*".*#%"*&

,%#e"# *"$ #)!"%/e! "#e"#%"s

Page 51: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 51/56

CHAPTER III

RESEARCH METHODOLOG.

Ths ,h*+#e! $es,!7es #he Rese*!,h Me#h%$%&%' 8h,h ,%+%se$ %( !ese*!,h

e#h%$ )se$4 +%+)&*#%" (!*e *"$ s*+&"' s,hee4 $es,!+#%" %( #he !es+%"$e"#s4

"s#!)e"#*#%"4 $*#* '*#he!"' +!%,e$)!e *"$ s#*#s#,*& #!e*#e"# %( $*#*

Re$earch Method U$e

The !ese*!,he!s )se$ Des,!+#/e Me#h%$ Rese*!,h *"$ C%!!e&*#%"*& Des'" "

%!$e! #% "%8 #he !e&*#%"sh+ %( %7 *"*&ss $e(""' e((e,#/e +e!(%!*",e %( #he

e+&%ees " PJ Lh)&&e!

Des,!+#/e Me#h%$ Rese*!,h %7#*"s "(%!*#%" ,%",e!""' #he ,)!!e"# s#*#)s %( 

 +he"%e"* #% $es,!7e 8h*# e9s#s 8#h !es+e,# #% /*!*7&es %! ,%"$#%" " * s#)*#%"

A $es,!+#/e ,*se s#)$ s %"e #h*# (%,)se$ *"$ $e#*&e$4 " 8h,h +!%+%s#%"s *"$

)es#%"s *7%)# +he"%e"%" *!e ,*!e()&& s,!)#".e$ *"$ *!#,)&*#e$ *# #he %)#se# Ths

*!#,)&*#%" %( 8h*# s *&!e*$ "%8" *7%)# #he +he"%e"%" s ,*&&e$ * $es,!+#/e

#he%! I# he&+s #% s+e,( #he 7%)"$*!es %( #he ,*se4 *"$ # ,%"#!7)#es s'"(,*"#& #% #he

!'%! %( #he ("she$ ,*se s#)$ M&&s 2010

 A,,%!$"' #% D! J*"e# =*#e!s4 C%!!e&*#%"*& s#)$ s * )*"##*#/e e#h%$ %( 

!ese*!,h " 8h,h %) h*/e 2 %! %!e )*"##*#/e /*!*7&es (!% #he s*e '!%)+ %( 

s)7e,#s4 %) *!e #!"' #% $e#e!"e ( #he!e s * !e&*#%"sh+ %! ,%-/*!*#%" 7e#8ee"

#he 2 /*!*7&es * s&*!# 7e#8ee" #he4 "%# * $((e!e",e 7e#8ee" #he! e*"s

The%!e#,*&&4 *" 2 )*"##*#/e /*!*7&es ,*" 7e ,%!!e&*#e$ *s &%"' *s %) h*/e s,%!es %"

#hese /*!*7&es (!% #he s*e +*!#,+*"#s> h%8e/e!4 # s +!%7*7& * 8*s#e %( #e #%

Page 52: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 52/56

,%&&e,# *"*&.e $*#* 8he" #he!e s &##&e !e*s%" #% #h" #hese #8% /*!*7&es 8%)&$ 7e

!e&*#e$ #% e*,h %#he!

Po-ulation ra!e and Sa!-lin%

The e+&%ee *"$ e+&%e! !es+%"$e"#s ",&)$e$ #% #hs s#)$ 8e!e #*e" (!%

#he ,%+*" %( PJ Lh)&&e! The 8e!e se&e,#e$ )s"' #he +)!+%s/e s*+&"' #e,h")e

P)!+%s/e s*+&"' #e,h")e s * #+e %( "%"-+!%7*7&# s*+&"' 8he!e #he !ese*!,he! 

,%"s,%)s& se&e,#s +*!#,)&*! e&ee"#s %! s)7e,#s (%! *$$#%" " * s#)$ s% *s #% *e

s)!e #h*# #he e&ee"#s 8&& h*/e ,e!#*" ,h*!*,#e!s#,s +e!#"e"# #% #he s#)$ I# "%!*&&

#*!'e#s * +*!#,)&*! '!%)+ %( +e%+&e

I" *$$#%" #% #h*#4 *,,%!$"' #% P*)& O&/e! 20064 +)!+%s/e s*+&"' s * (%!

%( "%"-+!%7*7&# s*+&"' " 8h,h $e,s%"s ,%",e!""' #he "$/$)*&s #% 7e ",&)$e$

" #he s*+&e *!e #*e" 7 #he !ese*!,he!4 7*se$ )+%" * /*!e# %( ,!#e!* 8h,h *

",&)$e s+e,*&s# "%8&e$'e %( #he !ese*!,h ss)e4 %! ,*+*,# *"$ 8&&"'"ess #%

 +*!#,+*#e " #he !ese*!,h

De$cri-tion o+ the Re$-ondent$

The !es+%"$e"#s %( #he s#)$ "/%&/e$ #he e+&%ees *"$ e+&%e! %( PJ

Lh)&&e!4 M**# C# $)!"' #he Sees#e! SY 2015-2016 8h,h #%#*&e$ #% 120

!es+%"$e"#s The !es+%"$e"#s %( #hs s#)$ *!e $es,!7e$ *,,%!$"' #% #he! Ge"$e!4 A'e4

C/& s#*#)s4 E$),*#%"*& A##*"e"#4 *"$ Le"'#h %( Se!/,e

6alidation o+ In$tru!ent$

The s)!/e )es#%""*!e s #he *" '*#he!"' "s#!)e"# )se$ 7 #he !ese*!,he!s

" #hs s#)$ I# s * +!e-8!##e" se!es %( )es#%"s )se$ " '*#he!"' +%!#*"#

Page 53: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 53/56

"(%!*#%" (!% %"e %! %!e +e!s%" The )es#%""*!e #!es #% "%8 #he J%7 A"*&ss

De(""' E((e,#/e Pe!(%!*",e %( #he E+&%ees %( P Lh)&&e! I",%!+%!*#e$ SY 2015-

2016 The !ese*!,he!s 8&& ,%"s)&# s%e %( #he "%8&e$'e*7&e +e!s%" *"$ #es# e9+e!#s

(%! #he ,%"s#!),#%" *"$ /*&$*#%" %( #he ,%"ss#e", %( #he )es#%""*!es The

)es#%""*!e 8&& 7e /e!(e$ 7 #he #hess *$/se!4 P!%( A!/e C*s*s

Data Gatherin% Procedure

The +e!ss%" #% ,%"$),# #he s#)$ 8&& 7e s%)'h# (!% #he C%&&e'e %( B)s"ess

*"$ E"#!e+!e"e)!*& Te,h"%&%' #% '*#he! #he "ee$e$ $*#* (!% #he !es+%"$e"#s I"

*$$#%"4 #he !ese*!,he!s 8&& s%&,# #he ()&& s)++%!# *"$ ,%%+e!*#%" %( #he #hess *$/se! 

*"$ +!%(ess%!

The !ese*!,he!s 8&& +e!s%"*&& *$"s#e!e$ #he "s#!)e"# *"$ +!%+e!& ')$e$

#he !es+%"$e"#s #% (%&&%8 "s#!),#%"s A(#e! #he #es 8e!e *&& *,,%+&she$4 #he

)es#%""*!es 8&& 7e !e#!e/e$ *"$ ,%&&e,#e$ The *"s8e!e$ )es#%""*!es *!e *"*&.e$

)s"' s#*#s#,*& #!e*#e"#s

Stati$tical Treat!ent$ o+ Data

The !ese*!,he!s )se$ #he (%&&%8"' s#*#s#,*&-#%%&s " #hs s#)$ #% *"s8e! #he

 +!%7&es %( #he s#)$

The )se$ F!e)e", *"$ Pe!,e"#*'e4 =e'h#e$ e*"4 *"$ Pe*!s%"s ! P!%$),#

M%e"# C%!!e&*#%" C%e((,e"#

Page 54: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 54/56

T% $e#e!"e #he !es+%"$e"#s +!%(&e " #e!s " 'e"$e!4 *'e4 ,/& s#*#)s4

e$),*#%"*& *##*"e"#4 *"$ &(e s#*#)s #he e#h%$ )se$ 8*s re8uenc* and Percenta%e

De& R%s*!%42005

9 : 4 &00

  N

=he!e3

Pe!,e"# %( #he !es+%"$e"# #% #he +*!#,)&*! /*!*7&es

( F!e)e", %( #he !es+%"$e"# #% #he +*!#,)&*! /*!*7&es

100 C%"s#*"#

 N N)7e! %( !es+%"$e"#s

T% $e#e!"e #he 5ei%hted Mean3

´ X =∑ fx

 N 

=he!e3

K8 8e'h#e$ e*"

K G!*"$ T%#*&

( F!e)e", %( e*,h ,!#e!*

 N s)*#%" %( (!e)e",

Page 55: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 55/56

Pear$on;$ r Product Mo!ent Correlation Coe++icient

! "99  "9292WX"22W

=he!e3

K s,%!e %7#*" " #he (!s# '!%)+

Y s,%!e %7#*" " #he se,%"$ '!%)+

KY +!%$),# %( K *"$ Y

" #%#*& %( +*!s

! ,%!!e&*#%" ,%e((,e"#

Me*s)!e %( #he !e&*#%" 7e#8ee" #8% %! %!e /*!*7&es s ,*&&e$ *s ,%!!e&*#%"

C%!!e&*#%" ,%e((,e"#s * !*"'e (!% "e'*#/e 100 #% +%s#/e 100 The "e'*#/e

/*&)e !e+!ese"#s * "e'*#/e ,%!!e&*#%" 8h&e * +%s#/e /*&)e !e+!ese"#s * +e!(e,# +%s#/e

,%!!e&*#%" A /*&)e %( .e!% !e+!ese"#s * &*, %( ,%!!e&*#%"

Pe*!s%" ! s #he %s# 8$e& )se$ "$ %( ,%!!e&*#%" ,%e((,e"# 8h,h *&s% ,*&&e$

&"e*! ,%!!e&*#%" Pe*!s%" ,%!!e&*#%" *ss)es #h*# #8% /*!*7&es *!e ,*&,)&*#e$ %" *#

&e*s# "#e!/*& s,*&es *"$ # $e#e!"es #he $e'!ee #% 8h,h /*&)es %( #he #8% /*!*7&es *!e

+!%+%!#%"*& #% e*,h %#he!

Page 56: Job analysis defining effective performance of the employees of PJ Lhuillier

8/20/2019 Job analysis defining effective performance of the employees of PJ Lhuillier

http://slidepdf.com/reader/full/job-analysis-defining-effective-performance-of-the-employees-of-pj-lhuillier 56/56

URL

• h##+s3888,*+&*"%),*+s,h%&%'s#)$e"#-!es%)!,es!ese*!,h-

')$e&"esC%!!e&*#%"*&-Rese*!,h-G)$e&"es• h##+3e$*es%s'%$*'es@;55?6S+$( • h##+s3e"8+e$*%!'8J%7Z*"*&ss[Me#h%$s • h##+s3e"8+e$*%!'8I"$)s#!*&Z*"$Z%!'*".*#%"*&Z+s,h%&%'[,#eZ"%#

e-,*+7e&&10-@ •