Student 360 Data service Student Digital Expectation & Experience Survey Collect and analyse data about student expectations, experiences, attitudes and satisfaction with digital technologies Visualise the data easily, allowing you to communicate findings quickly and easily with colleagues Use a standardised set of well-designed and robust questions created by experts Ultimately, allow institutions to compare their data both internally (e.g. by faculty or campus) and externally (e.g. with other ‘statistical neighbour’ anonymised institution types). www.jisc.ac.uk/Student360-data-service/student-digital-expectation-%20-experience-survey www.jisc.ac.uk/Student360-data-service/student-digital-expectation-%20-experience-survey 1
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Jisc student digital experience data service walkthrough
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Student360Data serviceStudent DigitalExpectation
&ExperienceSurvey
Collect and analyse data about student expectations, experiences, attitudes and satisfaction with digital technologies Visualise the data easily, allowing you to communicate findings quickly and easily with colleaguesUse a standardised set of well-designed and robust questions created by expertsUltimately, allow institutions to compare their data both internally (e.g. by faculty or campus) and externally (e.g. with other ‘statistical neighbour’ anonymised institution types).
Student360 will provideAdvice on how to strategically and practically act on the results gained from the surveyConcrete feedback to students on the findings from the survey, what has been learnt and what will change as a result of this informationAcademic and credible academic methods for collecting data of this kind which can lead to practical next steps
Role of Student Experience ManagerManage actions on the advice and findings from the survey and implementation of practical next steps as advised.
Learns about Student360 through their Jisc account manager in their half year meetings.
Student360 will provideAdvice on how to strategically and practically act on the results gained from the surveyGuidance on how to deliver services and systems across the whole institution matching students’ and the institutions‘ needs.Maximisation of the organisation’s ability to change, through insight and expertise on digital solutions that support education and research
Role of IT DirectorsHandle the infrastructure of surveying within the institution, distributing it in all relevant channels, and collecting the data.
Learns about Student360 through Jisc Headlines newsletter.
Student360 will provideInsight into how your students access, understand and navigate increasing volumes of content in a complex digital environmentUnderstanding of user expectations & experiences, including how they interact with technology in the physical and online spaces Ensure all students have the digital literacy skills to realise the full benefits of technology in their learning and assessment
Role of Heads of e-learningBridging the gap between Student Experience department and IT-department by implementing the new steps to improving the digital experience for students in the institution.
Student360Data service
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Robust & well-designed question set created by experts and based on research with students and staff from higher education and further education and skills.
Comparison of data to meaningful institutional groups nationally, and internal comparisons such as faculties, departments, services etc.
Ability to customise the survey by selecting additional questions from a question bank according to your needs.
What Student360 offers 1/2
Collected and analysed data about your students on their expectations, experiences, attitudes and satisfaction with technology
The questions are designed to elaborate on the relevant questions in National Student Survey and get greater insight into students’ expectations and experiences. The question set consists of 31 well designed questions within four main domains created by Jisc experts.Questions are designed to allow you to add detail to data from other surveys e.g. NSS (National Student Survey), NSSE (National Survey of Student Engagement), ISB (International Student Barometer), SPOCs (Student perception of Course) and Ofsted Learner View
In addition to the core question set provided by Student360 you can choose a set of self-picked questions from a ques-tion bank to supplement the survey with questions you want answers to.
These questions are not guaranteed the same combparability as the core set of questions - as these questions will not be used by all institutions participating in Student360 - Student digital expectations & experiences survey.
Collected and analysed dataEasy to read reports Data can be disaggregated by schools/faculties/colleges if numbers are sufficient.Data can be downloaded for your own analysis and comparisons
Comparison to meaningful mission groups nationallyComparison to other universities, colleges, faculties, services, and programmes.Comparison to a national profile of universities and/or colleges, or to groups of institutions which are similar to yours in size, mission, subject focus, or on relevant statistical measures.
Possibility to triangulate results with existing data Possbility to triangulate the data from Student360 with existing data already being collected in your institution, on your intiative. Existing type of data could be from NSS (National Student Service) or SPOCs (Student perception of Course) and other local surveys in your institution.
Credible evidenceActionable outcomes for service improvement based on the survey results.
Support colleges & skills providers with evidence for Ofsted inspections on student digital experience & evidence of engagement expanding on the Student Perception of Course Surveys (SPOCS).
Student360 produces credible evidence for Ofsted, QAA and other quality frameworks e.g. TEF
Concrete feedback to your studentsStudent360 will give you concrete points to feedback to your students on what you are doing to improve their digital experience, as well as evidence on what you have actually accomplished recently.
Expectations & experiencesStudent access & use What are the devices, services, applications, and connectivity students have, and the things they do with technology, also activities not directly related to their studies.
Covering students expectations or 'importance to me' and experiences or 'true of me'
Distribute directly… Publish to everybody… Do both……to all participants by pre-populating the survey with respondents e-mail adress.Overview of who’s invitedKnow the exact response rate and how representative the data set isRemind only those who have not completed the survey
…by sharing the URL broadly in various channels.Reach respondents who don’t use their institution e-mailApproximate response rateRemind all (independent of completion or not)
…by pre-populating with the e-mail adresses you have access to and share the URL broadly.Get the survey out there to reach as many as possibleMore accurate results than by only sharing broadly
Instantly available individual report with all answers and responses from the survey.
On how to use the answers and the results in context of other national metrics, other local surveys and national survey like the NSS.In addition we will advise you on other ways to engage students in dialogue about their digital experience.
Who Jisc needs to engage withMinimum 6 volunteer students who will receive incentives for participation.
What Jisc will be doingRemote user testing in a one hour interview onlineIncentives for student participationAgreement from staff member at institution to participate
When it will take placeEnd of November-December 2015
Student user testing of Alpha prototype
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Who Jisc needs to engage withApproximately 20 participating institutions
What Jisc will be doingA minimum number of participating students from your institutionStudent body collaboration (e.g. through your Students Union)PVC, IT-manager, Head of e-Learning/e-Learning Manager support & buy-in