Culture Powered Growth February 24, 2014
Jill Nelson Leadership Philosophy: Culture Powered Growth
Aug 20, 2015
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Culture Powered Growth
February 24, 2014
Culture Powered Growth | February 24, 2014
Culture Powered Growth | February 24, 2014
Culture Powered Growth | February 24, 2014
SCHEDULES – Nuts and
bolts
ACTION STEPS – This Quarter
GOAL (1 year)
TARGET (3-5 years)
PURPOSE (why):
CORE VALUES (how)
ACCOUNTABILITIES – who ensures this gets done? (1 person)
RUBY PLANNING PYRAMID
Culture Powered Growth | February 24, 2014
Hiring
Culture Powered Growth | February 24, 2014
DOW JONES FROM 2008 TO 2010
Culture Powered Growth | February 24, 2014
Ruby Values
Foster Happiness
Practice WOWism
Create Community
Innovate
Grow!
Culture Powered Growth | February 24, 2014
-
2,000
4,000
6,000
8,000
10,000
12,000
2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
Ruby Receptionists Sales (1000s)
Values Introduced
Culture Powered Growth | February 24, 2014
Organizational Leadership Lesson Number One:
Know what it is you stand for (Mission, Vision, and Values) and surround yourself with an aligned staff who stand for the same things
Culture Powered Growth | February 24, 2014
Culture Powered Growth | February 24, 2014
Organizational Leadership Lesson Number Two:
Create Systems, Processes and Training across every touch point for a consistent brand experience
Culture Powered Growth | February 24, 2014
Culture Powered Growth | February 24, 2014
Culture Powered Growth | February 24, 2014
Culture Powered Growth | February 24, 2014
Culture Powered Growth | February 24, 2014
Culture Powered Growth | February 24, 2014
Culture Powered Management
RESULTS
Incent
Inspire
Empower
Culture Powered Growth | February 24, 2014
Reported Mistakes
53
49
57
49
22
13
27
21
26
16
20
13
14
0 10 20 30 40 50 6016-Apr
23-Apr
30-Apr
7-May
14-May
21-May
28-May
4-Jun
11-Jun
18-Jun
25-Jun
2-Jul
9-Jul
Culture Powered Growth | February 24, 2014
Culture Powered Management
RESULTS
Incent
Inspire
Empower
Culture Powered Growth | February 24, 2014
Hi Jenny… Please pass on a huge thank you to Desi and Michael for the Stormtrooper. The gift made absolutely everyone in the office light up! Taking the care to look into what we do, look at our company culture, and then send something like this to us goes above and beyond in terms of customer service and care. Thank you again, Griffin
AdamEdgerton 1:16pm via Twitter for Mac Wow, now that's going above and beyond. Big thanks to @callruby from @metaltoad! yfrog.com/kj3y4ygj
Culture Powered Growth | February 24, 2014
Culture Powered Growth | February 24, 2014
AN INSPIRING OFFICE
Culture Powered Growth | February 24, 2014
Culture Powered Management
RESULTS
Incent
Inspire
Empower
Culture Powered Growth | February 24, 2014
Culture Powered Growth | February 24, 2014
Culture Powered Growth | February 24, 2014
Culture-Powered Growth | February 24, 2014
INSERT WHITNEY ROADSIDE REPAIR SLIDE
Culture Powered Growth | February 24, 2014
NOT SO CASUAL FRIDAYS
Culture Powered Growth | February 24, 2014
Culture Powered Growth | February 24, 2014
Ruby 5 at 5 Sabbaticals
Organizational Leadership Lessons:
Know what it is you stand for (Mission, Vision, and Values) and surround yourself with an aligned staff who stand for the same things
Create Systems, Processes and Training across every touch point for a consistent brand experience
Incent, inspire and empower your aligned team for stellar results
Culture Powered Growth | February 24, 2014
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