Case Study JFK Medical Center Convergent helps JFK Medical Center reduce accounts receivable by more than 20 days. Founded in 1967, JFK Medical Center is a non-profit 498-bed community hospital in Central New Jersey. With more than 900 affiliated physicians, JFK offers a complete array of advanced services including general and specialized surgery, cardiac care, maternity and pediatric care, and emergency medicine. Issues Although JFK Medical Center made great efforts to manage their Workers’ Compensa- tion and motor vehicle accident accounts, JFK ultimately decided to seek outside help, freeing its patient account representatives to focus on managed care and government- involved payers. “Workers’ Compensation and motor vehicle accident claims have always been a problem. We wanted to find a partner to bring in the revenue from these difficult claims and free us to focus on current claims,” said Cindy Kaiser, JFK Corporate Director, Revenue Cycle. After considering other vendors, JFK chose Convergent as its revenue cycle outsourcing partner. Convergent offered JFK highly competitive rates, proven success collecting Workers’ Compensation and motor vehicle accident claims, robust tools for easy access to account information and a reputation for providing valuable education to hospital billing staff as a complimentary service. Answers Convergent immediately placed an experi- enced professional on site to gather the information needed to effectively collect on these accounts. Derek Pickell, President, Convergent Revenue Cycle Management, explained, “Convergent understands that cash flow and improved revenue are absolutely critical to the viability of any healthcare organization. Our primary focus is always to help our client partners improve their financial position from the very start of the relationship,” Convergent’s use of onsite staff also simplifies the reassignment of accounts. “We found the transition to outsourcing to be seamless with Convergent,” said Kaiser. “We were able to continue our own work with minimal disrup- tions while Convergent applied their legal bench strength to our difficult accounts.” Communications between customer and vendor drive the success of any business relationship. The Convergent web portal provides real-time summaries and interactive reports to give clients the facts and figures they need to effectively manage finances and operations. “Convergent is always able to give accurate answers on specific accounts, and the customer website is phenomenal. I can always count on finding the most up-to-date information on the work that Convergent is doing for us,” said Marilyn Smith, JFK Supervisor, Patient Accounts. Convergent included education services in the solution and regularly conducts workshops for the internal billing staff at JFK, helping to raise their effectiveness and morale. “Convergent is always able to give accurate answers on specific accounts, and the customer website is phenomenal. I can always count on finding the most up-to-date information on the work that Convergent is doing for us.” Marilyn Smith Supervisor, Patient Accounts JFK Medical Center 888.511.7901 www.convergentusa.com/healthcare Page 1