- 1. Utilisation de jeux pour explorerdes problmes et
dvelopperdes solutionsFrancis RowlandDesigner UXEMBL European
Bioinformatics Institute@francisrowlandFriday, 14 June 2013Notes
for each slide of this presentation are in EnglishMy talk is about
innovation games, a particular type of serious game, which Ive
found to bean essential part of my UX design toolkit. Although Im
not going to teach you any particulargames, I want to share some of
my experience of using games to work with my colleagues, toexplore
problems and develop solutions.
2. Structure de la prsentationEMBL-EBIFLUPA UX Day 2013,
Paris@francisrowlandINTRODUCTIONSur moi, lendroito je travaille,
les jeuxEXPLORATION5
pointsprincipauxCONCLUSIONRemarquesfinalesFriday, 14 June 2013Using
a structure similar to that of a typical innovation game, well
start with a short introduction to set the scene.Then Ill describe
5 key points that I think matter to UX designers. Finally, Ill
close with a recap and someresources. 3. Qui je suisEMBL-EBIFLUPA
UX Day 2013, Paris@francisrowlandDesigner UX avecexprience en web
designCo-organisateur deCambridge Usability GroupProducteur de tas
desketchnotes!O je travailleInstitut Europen de
BioinformatiqueFinancement publicPlus de 40 services disponsibles
enligne pour les rechercheurs500 scientifiques et dveloppeurs... et
trois designers UXFriday, 14 June 2013A bit about me, my
background, and where I work 4. Jouer, et les jeuxEMBL-EBIFLUPA UX
Day 2013, Paris@francisrowlandPour comprendre Pour samuser ... pour
faire les deux?!Zombie ChaseCity of Albany,Oregon, USAEssai de jeux
pourun atelier, EMBL-EBIUn bb mignon!Friday, 14 June 2013So what
are we talking about?Playing and games. When were very young, we
play just for the sake of playing, but it also helps us learn
aboutand understand the world. We play for fun, too, of course (in
this example, lots of runners taking part in a ZombieChase in
Oregon, USA).Games are often described as structured play.In the
workplace, we can use games both to learn and explore, and to have
fun.They provide a way to bring together a range of people and give
a voice to those who might often stay quiet. 5. 1.Les jeux sont un
moyen dencouragerdes discussions productivesEMBL-EBIFLUPA UX Day
2013, Paris@francisrowlandFriday, 14 June 2013Essentially, games
give us structure; a framework for approaching discussion of a
problem, generation of ideas,and development of possible solutions.
They are effective throughout a project but I often nd them most
usefulat the beginning, when I work with my colleagues to help them
clearly articulate problems and design challenges.Better meetings,
yes, but also a better shared understanding.This has to be a good
thing for us as UX designers, since it can help us craft better
solutions. 6. Lanatomie dun jeu dinnovationEMBL-EBIFLUPA UX Day
2013, Paris@francisrowlandIntroductionExplorationConclusionFriday,
14 June 2013Here we have the typical structure for an innovation
game.We introduce the game, explaining the purpose, the rules, and
the possible outcomes.We play the game, exploring a given topic
according to the rules of the game, guiding the participants
throughout.Critically, we close the game, often inviting
participants to present back what they have achieved. 7. Cest
pareil pour les ateliers quandnous utilisons des jeuxEMBL-EBIFLUPA
UX Day 2013,
Paris@francisrowlandMinutageActivitisParticipantsLocalisationMatrielRafraichissementsPrparation
AtelierDirectionExplanationInclusionTraductionAprsEt maintenant?Il
faut faire un compte rendu.Friday, 14 June 2013These games are
often used as part of a larger meeting or workshop, and these can
have a broadly similarstructure. Preparation workshop
sense-making.We spend some time (often quite a bit!) preparing for
a workshop (the 7Ps game is very useful here), includingpreparing
any materials.During the workshop itself, we act as guides and even
temporary leaders as the games are played. This is whereour people
skills come in handy!Ideally, we need to allow time after the
workshop for debrieng with the organisers, and making use of
theartifacts produced by the participants. 8. Types de jeux
(dinnovation)EMBL-EBIFLUPA UX Day 2013,
[email protected], 14 June 2013Dave
Gray, co-author of the book Gamestorming, produced a diagram
(originally in English) that suugests broadcategories for the kinds
of innovation games we might use.Social - where we humanise a topic
and get to know characters involved, and each other.Categorisation
and sorting - where we begin to deconstruct a topic to make it more
manageable; arrange,prioritise, vote for and rank things; arrange
descriptions according to particular frameworks.Sythesis - where we
use games to produce increasingly tangible artifacts and
representationsWe might use a combination of these types of games
during a workshop. 9. 2.Nous, les designers UX, sommes bienplacs
pour utiliser des jeux pourassister le processus de
designEMBL-EBIFLUPA UX Day 2013, Paris@francisrowlandtre capable
danimer desrunions et des ateliers est unedes 5 comptences
indispensablespour les designers UX!Jared SpoolFriday, 14 June
2013I think its often the case that we designers have a role as
communicators, facilitators, and translators... we arewell-placed
to use games to our advantage. Games can open up the design
process.Read Jared Spools article on Five Indispensable Skills for
UX Mastery:http://www.uie.com/articles/indispensable_skills/...
arguably, innovation games are an essential part of facilitating.
10. Inclure les gens: design participatifEMBL-EBIFLUPA UX Day 2013,
Paris@francisrowlandCe nest pas parce que lon est designer quon a
tous les ides!Atelier de design participatif pendant UX Cambridge
2012DesignerParticipantsLegoFriday, 14 June 2013To be in a position
to design efficient, effective and even delightful products and
services, having a way to includepeople in the design process - to
learn from them - is essential.Users, developers,
stakeholders...People who might be very quiet but who are full of
experience and ideas.Games, as Dave Gray writes, can provide a
great mechanism mechanism for interaction and creative
collaboration.See http://www.gogamestorm.com/?page_id=66 for more
on that.Games also allow us to expose some of our process, so that
design isnt something mysterious that happenselsewhere! As part of
my work, I try hard to make sure that design is not a separate
process; a veneer that isadded at the end. I try to involve my
colleagues in the whole process.Games give us that possibility, and
allow us to bring together participants from diverse backgrounds.
11. Explorer des problmes et dvelopperdes solutions... en
cooprationEMBL-EBIFLUPA UX Day 2013, Paris@francisrowlandThe 4Cs,
utilis pourdcomposer un problme Product box, utilis pourguider la
vision dun produitFriday, 14 June 2013Moving from fuzzy problems to
more dened problemsLots of these games help us in visualising what
we talk about, and making it more tangible.This often helps to
really focus discussion.This is what were going to try and
solveFraming the problemDening things (constraints, business goals,
user needs, etc)Helping people to collaborate and work towards a
common, agreed aimIn my experience, this is a key part of the
design process. 12. 3.Les jeux peuvent marcher dans tousles
domaines(pas seulement le monde des affaires et
ducommerce!)EMBL-EBIFLUPA UX Day 2013, Paris@francisrowlandFriday,
14 June 2013Innovation games (also sometimes called business games)
are often presented in terms of being used in acommercial
environment. But they can work anywhere.My experience, and that of
my UX colleagues at EMBL-EBI, is that we can use games just as well
when workingwith scientists and developers who work in a highly
complex, data-rich domain with diverse users.Innovation games are a
kind of serious game. If you work in conservative environment,
where the idea of usinggames might be anathema to some, its worth
remembering that educators and the military also use games, tohelp
them explain or understand complex topics and situations. 13. Ex.
1: avec prparationEMBL-EBIFLUPA UX Day 2013,
Paris@francisrowlanddure: 1 jour25 participants + 3~2 jours de
prparation1 jour pour le compte renduLocalement (sur le campus)
-facile approvisionnerAtelier pour mieux comprendre lafouille de
texte parmi des biologistesUne de mes collgues, Jenny Cham,prparant
le support pour un jeuFriday, 14 June 2013So here is an example of
a game-lled workshop I am actually in the process of planning and
preparing. I haveplenty of time to design the workshop with the
cooperation of the organisers, since it will take place on July
2,2013.The outcomes of this workshop will allow a key report to be
written. This report may then be used to inuencescience policy
later. 14. Ex. 2: un peu plus ad hocEMBL-EBIFLUPA UX Day 2013,
Paris@francisrowlanddure: 1 jour8 participants~45 minutes de
prparation(pendant le repas de midi!)2 heures pendant une soirepour
le compte renduAilleurs... donc pas grandchose au niveau
matriel!Atelier pour discuter les ontologies en biologieFriday, 14
June 2013In my second example, however, I had very little time to
prepare.I had been a participant in this workshop but I could see
that my knowledge of the topic was slight compared tothat of the
other participants! So I took a step back, and offered to
facilitate the rest of the workshop, to make itas productive as
possible.The outcomes of this workshop will be published as an
academic paper. 15. 4.Les obstacles peuvent tre
vaincusEMBL-EBIFLUPA UX Day 2013, Paris@francisrowlandFriday, 14
June 2013In some cases, the adoption of games as a mechanism for
collaborative discussion and exploration might meet
someobstacles.People are often used to meetings just being how
theyve always been, and may resist change.My friend, designer Ryan
Haney (@happygeneralist), has encountered this, and suggests the
following key obstacles:Willingness, company culture, experience
(yours and that of your colleagues), perceptions &
misconceptions, and logisticsIts OK... you can overcome all this!
16. CollabLab: kit de dmarrageEMBL-EBIFLUPA UX Day 2013,
Paris@francisrowlandTemp:30mins - 1 heureEndroit:Le "idea lab" dans
le bureau ou mme dans un caf ou un bar; nimporte o, tant que
vousavez de lespace sur les murs ou les tables, et de la
tranquillit.Jeux:Choisissez 1 - 3 pour analysera dpend combien de
temps vous avez et jusqu quel niveau vous voulez analyser un
jeu.Types de sessions: essayez les jeux; comparaison des
techniques; analyser les jeux pluscomplexes
profondment.Participants:Le plus grand nombre possible!Trois, cest
une classe; 12, cest une party!Si vous avez plus de 8 - 10
participants, vous pouvez les arranger en plusieurs groupes.Friday,
14 June 2013Experience of running particular games live is
something that could hold us back. How do we learn?Trying something
out during a real workshop or meeting might work... or it might go
horribly wrong, potentiallyundermining peoples trust in you as a
facilitator. Eeeek!So how about learning games in a safe
environment. In Cambridge, we ran a gamestorming club for a
while,organised by another designer, Andrew Morris. We met monthly
to try out different games.In a very similar way, Ryan Haney
introduced CollabLab where he worked, for the same purpose.Ive
reproduced the Starter Kit and Format for Ryans CollabLab guide - a
collaborative laboratory for learningand experimenting with
innovation games. You can nd the original in Ryans excellent
presentation from UXCambridge 2011, Game On:
http://www.slideshare.net/RyanHaney1/game-on-10397856 17.
CollabLab: formatEMBL-EBIFLUPA UX Day 2013,
Paris@francisrowlandIntro:Introduisez chaque jeu.Pourquoi cest
utile, quand lutiliser (introduction, exploration, conclusion),
autres remarqueset expriences.Jouez:Jouez aux jeux sparment ou en
combinaison.En variant la vitesse de jeu, on comprendra mieux
linvestissement impliqu pour chaquejeu.Exprimentez!Discutez et
partagez:Permettez assez de temps pour les discussions et rflexions
avec le groupe.Au cas o vous jouez plusieurs jeux, cest une bonne
ide de laisser du temps entrechaque jeu pour la discussion.En
gnral, le sujet de la discussion tourne autour du fonctionnement de
chaque jeu; si lesattentes ont t satisfaites ou non; comment
combiner les jeux; comment les utiliser.Friday, 14 June 2013This is
the Format part of Ryan Haneys CollabLab 18. 5.Avoir une trousse
outilsEMBL-EBIFLUPA UX Day 2013, Paris@francisrowland(soyez
toujours prpars!)Friday, 14 June 2013Its always great to learn new
games that you can use as part of your design work.As Ive learned
from sometimes needing to use games in an ad hoc way, though, its
useful to have a toolkit oftried-and-tested games to fall back on.
19. Quelques jeux favorisEMBL-EBIFLUPA UX Day 2013,
Paris@francisrowlandThe 4Cs3-12-3Affinity diagramDot votingEmpathy
mapProduct boxAnti-solutionSpeed sketchingFriday, 14 June 2013Ill
use at least four of these games in the next workshop Im
facilitating.Ive used these games successfully and Im condent that
I can use them to get the most out of a meeting. Mostof these are
featured in books and online.Typically, it works best if the
facilitator is not also a participant. That can be very tough.Its
also good to have one or more co-facilitators, just to keep track
of things and record interesting points.You dont have to call them
games, either... adapt things to suit the environment where you
work. 20. RessourcesEMBL-EBIFLUPA UX Day 2013,
Paris@francisrowlandGamestorming Innovation
Gameswww.gogamestorm.com innovationgames.comGray / Brown / Macanufo
Luke HohmannFriday, 14 June 2013Gamestorming is available in
English, Russian, German, Spanish, Polish and Chinese... but not in
French. 21. Rsum des points principauxEMBL-EBIFLUPA UX Day 2013,
Paris@francisrowland1. Les jeux sont un moyen dencourager
desdiscussions productives2. Nous, les designers UX, sommes bien
placspour utiliser des jeux pour assister leprocessus de design3.
Les jeux peuvent marcher dans tous lesdomaines4. Les obstacles
peuvent tre vaincus5. Avoir une trousse outilsFriday, 14 June 2013I
hope that if you havent used games before as part of the design
process, youll give it a try.It really works very well, even in
ostensibly complex domains.If youre already experienced, I hope you
can nd a way to share that experience and pass on some of
yourexpertise to others. 22. Oui, a marche mme avec
lesscientifiques!EMBL-EBIFLUPA UX Day 2013,
Paris@francisrowlandFriday, 14 June 2013Innovation games of one
sort or another have become an essential part of the design process
for UX designersand researchers working in the eld of science and
informatics. 23. FINEMBL-EBIFLUPA UX Day 2013,
Paris@[email protected]/francisrowlandRemerciements
Karyn Mgy, Thomas Laurent, Ryan Haney, Dave Gray, Mary
Bergman,Sebastien Pesseat, Eddie Izzard, vous et aux organisateurs
de FLUPA UX Day 2013Friday, 14 June 2013A big thank you to FLUPA
for having me as a speaker at FLUPA UX Day 2013, and to theaudience
for putting up with my French! :)