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A set of favourable or
unfavourable feelings andemotions with which
employees view their
work.
an affective attitude
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ELEMENTS:
1. INDIVIDUAL FOCUS
2. OVERALL OR
MULTIDIMENSIONAL3. STABILITY OF JOB
SATISFACTION
4. Environmental impact
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1. INDIVIDUAL FOCUS
Refers to the attitudes of a
single employee.
MORALE- general term usedto described overall group
satisfaction when
assessments of individualsatisfaction are averaged
across all members of a work
unit.
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3. STABILITY OF JOB
SATISFACTION Attitudes are generally
acquired over a long
period of time.
job satisfaction is
dynamic, for it can
decline even more quickly
than it develops.
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4. Environmental impact
Job satisfaction is
one part of life
satisfaction.SPILLOVER
EFFECT-occurs in
both directionsbetween job and
life satisfaction.
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Pay
Ones supervisor Nature of tasks performed
Employees co-workers or
team; and Immediate working conditions
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SOME RELATED ELEMENTS
OF LIFESATI
SFACTION
LIFE
RELIGION
JOBFAMILY
LEISUREPOLITICS
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or employee loyalty
degree to which an employee
identifies with the organization
and wants to continue actively
participating in it.
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1.Good attendance
records
2.Demonstrate a
willing adherence to
company policies,
and
3. Have lower turnover
rates.
Organizationally
committed employees
will usually have thefollowing:
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BENEFITS OF JOB SATISFACTION
STUDIES1. Monitoring Studies- give management an
indication of general levels ofsatisfaction in a company.
2. Additional benefits
- flow of communication in all directions isimproved
- Safety valve or emotional release- Training needs can be identified
- Plan and monitor new programs
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ADDITIONAL TOPIC:
EFFECTS OF EMPLOYEEATTITUDES
1. Employee performance
2. Turnover
3. Absences and tardiness
4. Theft
5.Violence
6. Other effects- example: organizational
citizenship behaviours
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1. Make the reward system closely tied to individualor team performance.
2. Set challenging goals with employees.3. Define clear role expectations so that employees
struggling with ambiguity can overcome thatconcern.
4. Refrain from attacking the employees attitude.5. Provide frequent feedback to satisfy the need for
information about performance levels.6. Exhibit a caring, considerate orientation by
showing concern for employee feelings.7. Provide opportunities for employees to participate
in decision making.8. Show appreciation for appropriate effort and
citizenship behaviours.
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1. Pay attention to employee attitudes.
2. Take time to explore and monitor
employees nonworking environment.3. Consider your role as a manager of
performance.
4. View employee attitudes asmultidimensional. Differentiate amongsatisfaction, involvement, commitment, and
work mood when discussing them.5. Create different programs and actions to
impact turnover, absenteeism, tardiness,
theft, and citizenship behaviours.
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6. Commit yourself to a regular and
systematic process of measuring employee
satisfaction.7. Involve employees in the purpose, design,
administration, and interpretation of survey
results.
8. Recognize that attitudes can be changed,
including your own.
9. Monitor both absenteeism and
presenteeism phenomena.10. Search for ways to reduce both employee
theft and actions that bend the rules for
personal gain.
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75% of the nations
employees are looking for anew job.
Society of humanresource management
- Cora daniels
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