Hosted By: Mohamed Eltalkhawi
Jan 19, 2015
Hosted By: Mohamed Eltalkhawi
CategoriesCategories
IQS
BMW
IQS
J.D. Power
IQS
Roadmap
IQS-GENERAL
INFORMATION
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IQS-BMWIQS-BMW100100
WHAT IQS stands for?WHAT IQS stands for?
Initial Quality StudyInitial Quality Study
IQS-BMWIQS-BMW200200
Based on the 2007 IQS Based on the 2007 IQS results, how many results, how many problems per 100 problems per 100
vehicles were reported vehicles were reported for BMW?for BMW?133
IQS-BMWIQS-BMW300300
In 2007 what was the ranking of BMW out of 35 industry brands in
the study?
21
IQS-BMWIQS-BMW400400
Name 2 of the new Name 2 of the new technologies used by technologies used by
BMW in the MY 2009 to BMW in the MY 2009 to improve quality of improve quality of
design and production?design and production?
1. 2nd Generation iDrive
2. New BMW Advanced Diesel Engine
IQS-J.D. PowerIQS-J.D. Power100100
The IQS survey will be The IQS survey will be mailed to new vehicle mailed to new vehicle
buyers with sales buyers with sales registration in which registration in which
months?months?
November, December 2008 and January 2009
IQS-J.D. PowerIQS-J.D. Power200200
J.D. power study measures the J.D. power study measures the first 90 days of ownership and first 90 days of ownership and
captures problems captures problems experienced by owners in two experienced by owners in two
distinct categories.distinct categories.
What are these two categories?What are these two categories?
Quality of Design
Quality of Production
IQS-J.D. PowerIQS-J.D. Power300300
What is the general What is the general response rate on the response rate on the
IQS? IQS?
20%
IQS-J.D. PowerIQS-J.D. Power400400
Name How the IQS Name How the IQS responses are responses are
analyzed?analyzed?Problem Per 100 vehicles
sold.
A.K.A “PP100”
IQS-RoadmapIQS-Roadmap100100
The Roadmap provide us The Roadmap provide us with the route to with the route to premium delivery premium delivery experience, can you name experience, can you name 33 steps of that Roadmap? steps of that Roadmap?
1.Customized Sale. 2. Delivery preparation.
3. Delivery Event 4. Delivery Follow-up.
5. Foster relationship.
IQS-RoadmapIQS-Roadmap200200
Name Name 22 of the materials of the materials you review with the you review with the customer during the customer during the
delivery event?delivery event?1.Driver’s delivery guide
2.QC1
3.Driver’s reference guide
IQS-RoadmapIQS-Roadmap300300
According to the Roadmap, According to the Roadmap, what is the recommended what is the recommended
training course for the training course for the delivery follow-up?delivery follow-up?
The BMW Delivery experience sales: Post delivery Follow-up
(OL175)
IQS-RoadmapIQS-Roadmap400400
TRUE OR FLASETRUE OR FLASE
Does the Customer has Does the Customer has to sign the driver’s to sign the driver’s
delivery guide?delivery guide?
IQS-GENERAL INFORMATIONIQS-GENERAL INFORMATION100100
Where is the reference Where is the reference guide used during the guide used during the
delivery event is located?delivery event is located?
The Owner’s Portfolio
IQS-GENERAL INFORMATIONIQS-GENERAL INFORMATION200200
What is the name of the What is the name of the CEI platform?CEI platform?
IQS-GENERAL INFORMATIONIQS-GENERAL INFORMATION300300
How many vehicles a How many vehicles a salesperson need to salesperson need to deliver per month to deliver per month to
achieve the new achieve the new Platinum Platinum profile in achievement profile in achievement
statusstatus??
IQS-GENERAL INFORMATIONIQS-GENERAL INFORMATION400400
What does What does J.D. PowerJ.D. Power stands for?stands for?
Extra EmphasisExtra Emphasis
New Deal = 100 pointsNew Deal = 100 points Out of stock = +100 pointsOut of stock = +100 points Spot delivery = +100 pointsSpot delivery = +100 points