PERSONAL CHARACTERISTICS EMPLOYMENT | EDUCATION Customer Service creative attentive articulate team player strong written communication skills quick learner travel OK eye for detail humble initiative able to relocate (323) 252-3562 [email protected] jeffreydscott.com linkedin.com/in/jeffreydscott Japan Airlines United Airlines Res Account Executive 2 years Instructional Designer 6 years Leadership Development Specialist 2.5 years US Airways / American Airlines UCLA San Diego State Instructor 6 years Supervisor 2.5 years M.A. Educational Technology B.A. East Asian Studies meets deadlines 2000 2010 BACKGROUND passion for education Professional Development Leadership Development Safety Regulatory Compliance Instructor-led training E-learning Job aids Documents Video Projects L+D Values alignment content discipline continuous improvement credibility interactivity learner-centric design scalability standards of excellence user experience adult learning evaluation facilitation/instruction instructional design learning mgmt systems needs analysis performance improvement performance support presentations project management TECHNICAL SKILLS Microsoft Word Adobe Illustrator Microsoft PowerPoint Micorosoft Excel Microsoft SharePoint Articulate Storyline 1990 Microsoft Visio Adobe Captivate Jeffrey D. Scott Ramp Technical Skills Soft Skills Security Customer Service “sweet spot” contact: portfolio: profile: