Customer Acquisition Customer Acquisition 2.0: 2.0: Driving Profits with Driving Profits with Digital Experiences Digital Experiences Jeff Molander Jeff Molander CEO, Molander & Associates CEO, Molander & Associates Inc. Inc. [email protected][email protected]
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Customer Acquisition 2.0:Customer Acquisition 2.0:Driving Profits with Driving Profits with Digital ExperiencesDigital Experiences
Jeff MolanderJeff MolanderCEO, Molander & Associates Inc. CEO, Molander & Associates Inc. [email protected]@jeffmolander.com
“a flaw in the model... that defines how the world works”
Should we approach
branding differently?
How might we better use
Internet?
Rule # 1
Brand is behavior
Doing is the new thinking
Opportunities to Transact?
Rule # 2
It takes a company
Rule # 3
Need is the new want
Tell the truth
New Rules
1. Brand is Behavior2. It Takes a Company3. Need is the New Want
The 3 things “you mustknow” about social media
• Important that it will change everything• Broad that it includes anything• Profound that nothing can measure it
The 3 REALITIES about “social media”
• Could Possibly beuseful across the enterprise
• Must be focused needs a clear set of deliverables to become real
• Must be tangible so it accomplishes specific purposes that make sense
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Nurture need
Extend seasons
Use the Web to:
The Winner Is…
Examples
Use the Web to :
Become a
publisher& service provider
Hmmmm…Hmmmm…
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2006 Netted $150K via their blogCosts: $15/post (editor)
2007 Began to catch on – Calls to Action in Video
2008 Holiday Contest Video 6,000 new prospect email signups$20,000 in new sales
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Connecting buyers and sellers
through relevant and
compelling information.
New Rules
1. Brand is Behavior2. It Takes a Company3. Need is the New Want
What can you do TOMORROW?
1) Nurture Need – Extend Seasons
2) Think and Act Like a Publisher
Let’s Chat…Let’s Chat…
Jeff MolanderJeff [email protected]@jeffmolander.comtwitter: @jeffreymolandertwitter: @jeffreymolanderblog: jeffmolander.comblog: jeffmolander.com