Jeff liew, pacific financial inclusion programme stakeholders' priorities and investment opportunities

STAKEHOLDERS’ PRIORITIES &

INVESTMENT OPPORTUNITIES

Jeff [email protected]

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MACRO LEVELEnabling environment for financial inclusion & empowerment of women Development framework & discourse recognizing cultural diversity, political economy & Pacific realitiesNarrow the policy divergence between funders requiring scale and MFIs pursuing long term institutional and client sustainabilityAppropriate & proportional regulatory regime Consumer protection & market conduct Sector wide collective responsibility & accountabilitySupportive regulatory regime for MFS – agents, e-moneyGender strategy for FI

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MESO LEVELAppropriate data for strategy/policy design & performance measurementStrengthen research capacities & funding – impact of GBV, client demand, impact of MfMulti-sector platform for knowledge exchange (Pacific-Global)Capacity building & accessible training – Mf leadership & operations, rights, BDS etcCredit bureaus – positive reporting

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MESO LEVELProduct marketing and facilitation servicesMf capacity building – change leadership

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MICRO LEVELRange of socially responsible and supervised institutions catering to broad client baseProvision of client-friendly productsImprove service and efficiency including use of technologyStrong leadership & diversity (gender & cultural) – for change, innovation & effectivenessProvide women & mother friendly workplacesInvest in staff training

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CLIENT LEVELUnderstanding the financial behaviour of women Catering to different segments and needs of womenRange of client-friendly products – based on rigorous client research & cultural contextCustomer care – relationship bankingAccess to effective client protection & rapid complaints managementPrevent indebtednessResponsive & cost-effective financial literacy and user education

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CLIENT LEVELTailor MFS to women – convenience, reliability security and privacyTargeted marketing & awareness building and overcome psychological barriers to MFS

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PFIP STRATEGY & OUTPUTS – 2008-2013

Better policies, regulation, and

coordinated actions

Scalable and replicable projects with lower cost

delivery channels

Better market information and

access to knowledge

Informed and competent consumers

500,000

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PFIP COMPARATIVE ADVANTAGE: 2014-2017

Supportive Regulation & Policies

- National financial inclusion & financial education strategies

- Branchless banking – e-money trust, agent networks

- New products – microinsurance- Consumer protection & market

conduct

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PFIP COMPARATIVE ADVANTAGE: 2014-2017

Catalyzing Innovation & Deepening Access- improve women’s access- viable agent business models- cost-effective remittance channels- sustainable credit (including agriculture,

micro leasing)- inclusive insurance business models and

products (community-based) - savings groups (beyond reach of MFS)

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PFIP COMPARATIVE ADVANTAGE: 2014-2017

Demand-driven Knowledge Acquisition- demand/client research- product development- impact assessment- making data accessible to policy makers &

practitioners- information exchanges, leadership scholarships

Financial Competency Building - tailoring financial literacy to women- establish baseline & measuring impact- strategies for financial education curriculum in

schools- cost-effective financial literacy & user education 12