Jcn12 refined wiki case study customware widescreen 121018

twitter.com/RefinedWiki

Jimmy Lundström, CEO of RefinedWiki

Case Study Customware

Agenda• Short company presentation

• Case Study:- Challenges- Solutions- Results

• Q&A

RefinedWiki • Officially started to sell in November 2009• Developing plugins for Atlassian’s Confluence• Focusing on usability and design

1600+ customers from 65+ countries

• Atlassian Experts

• Atlassian partner since 2003

• Deployed Atlassian solutions to over 700 clients

• Help fast-growing software companies to scale by:

- Management training- Building connectors to external systems

- Supporting deployed solutions for enterprise customers

E.g. Connects Salesforce.com to Jira and Confluence

Case Study: CustomWare’s Documentation Wiki

• Runs on Confluence

• Documentation about CustomWare’s products

• Place for free support and ideas on how to use CustomWare’s products

• Massive amount of information

Case Study: CustomWare’s Documentation Wiki

• Information was organized in an inefficient and confusing way

• Cumbersome and bloated wiki

Challenges

• Implemented RefinedWiki Original Theme

• Structured content into categories

• Adding design for a more attractive documentation environment

Solutions

• Overnight transformation

• Improved way of serving both CustomWare and their customers

• Customers use it more frequently

• Navigates within the structure more often and for longer

Results

Results

More than 50% increase in viewership in just one week’s time!

”RefinedWiki has acted a catalyst to our wiki by transforming user interaction with greater accessibility and ease-of-use for our customers. The results have been astounding.”

”RefinedWiki can make your Wiki beautiful”

Quotes by

www.refinedwiki.comdemo.refinedwiki.com

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