Jason Gordon of Texthelp at ND15

overcoming digital exclusion

Jason Gordon25th June 2015

from literacy to life

divide widening

harder to find and get jobs

pay higher prices for goods & services

unequal access to public services that are increasingly moving online

increased social exclusion

video

digital inclusion matters to everyone

overcoming the barriers

1. No physical access

2. Economically disadvantaged

3. Low digital skills

4. Print disabled – 20% of the

population

assistive technology can help

screen readers screen magnifiers text readers

negative correlation with disability and

earning power

people who need assistive technology

cannot afford it=

higher proportion of disabled people among lower socio-economic

groups

people who cannot afford assistive

technology are more likely to need it

=

social business modelunique technology – customised for you

we’ll take care of the tough stuff

Customer Journey

Because of the diversity in Croydon it’s vital that our services are accessible to as many of our citizens as possible. Browsealoud is a great complement to our site’s design and technical accessibility features - at the touch of a button, our website content can be translated into multiple languages and read aloud in a very natural-sounding voice - and it’s free to users, running within the browser without them needing to download any extra software. It’s really quite impressive.

Now, more people than ever are empowered to access our services independently and participate within the community.”

Tom Steel, Web Manager, London Borough of Croydon

Jason GordonBusiness Development Manager

tel: 028 9442 5394

email: [email protected]

web: www.texthelp.com

twitter: @Th_JasonGordon