January 28, 2021 Board Meeting - houstonhabitat.org

January 28, 2021

Board Meeting

1) Welcome 20212) Welcome new Board Members3) Governance Committee4) Committee Chairs5) Committee Vice Chairs6) HHFH Leadership7) Icebreaker8) Insights9) Board Format10) Strategy for 202111) Insights12) Executive Director Report13) Committee Updates

AGENDA

Nicholas Bruce, Cadence Bank

Tim Kollatschny, Retired Shell Executive

Valerie Loebig, Conns

Christie Obiya, Bechtel

Allen Satterwhite, Chevron

Thomas Stroh, Elevation Land Solutions

NEW BOARD MEMBERS

Leslie Cobb-Hector, Chair

Lee Herman, Vice Chair

Gail Rogers, Secretary

Brian Ching, Treasurer

Stephen Goldberg, Past Chair

Toni Jackson, Legal Counsel

Allison Hay, Executive Director

GOVERNANCE COMMITTEE

COMMITTEE CHAIRSJoel Deretchin, Robins Landing

Chad Millis, Construction & Land

Crystal Allen, Restore

Shashank Karve, Finance

Tim Kollatschny, Development

Heather Crowder, Homeowner Services

COMMITTEE VICE CHAIRS

Scott Burns, Construction & Land

Valerie Loebig, Restore

Rosy Zuklic, Finance

Shashank Karve, Development

Nicholas Bruce, Homeowner Services

LUNCHEONCO-CHAIRS

• Stephen Goldber

• Sonya Troullier

SPEAKER

• Dr. Antonio Tillis

Board & Committee Roster

Governance Committee

Leslie Cobb-Hector Chair

Lee Herman Vice-Chair

Gail Rogers Secretary

Brian Ching Treasurer

Toni Jackson General Counsel

Stephen Goldberg Immediate Past Chair

Allison Hay Staff Liaison

Development Committee

Tim Kollatschny Chair

Leslie Cobb-Hector Vice Chair

Allen Satterwhite Board Member

Sonya Troullier Board Member

Nicholas Whidden Community Volunteer

fundraising Community Volunteer

Zach Parrish Community Volunteer

Anissa Cordova Staff Liaison

Construction & Land

Chad Millis Chair

Scott Burns Vice Chair

Joel Deretchin Board Member

Shashank Karve Board Member

Gail Rogers Board Member

Lee Herman Board Member

construction & land Community Volunteer

real estate Community Volunteer

Kevin Vargas Staff Liaison

Homeowner Services

Heather Crowder Chair

Nicholas Bruce Vice Chair

Tim Kollatschny Board Member

Sonya Troulllier Board Member

Dr. Antonio Tillis Board Member

Rasheca Barrow Community Volunteer

Dominique King Community Volunteer

Jeanete De Los Santos Staff Liaison

Finance

Shashank Karve Chair

Rosie Zuklic Vice Chair

Christie Obiaya Board Member

finance transformation Community Volunteer

Myra Mallet Staff Liaison

ReStore

Crystal Allen Chair

Valerie Loebig Vice Chair

Stephen Goldberg Past Chair

on-line retailing Community Volunteer

on-line retailing Community Volunteer


Robins Landing

Joel Deretchin Chair

successor to JD Vice Chair

Thomas Stroh Board Member

Chad Millis Board Member

Lee Herman Board Member

Stephen Goldberg Past Chair

Gail Rogers Board Member

Dan Kolkhorst Community Volunteer


Luncheon

Stephen Goldberg Co-Chair

Sonya Troullier Co-Chair

Anissa Cordova Staff Liaison

Allison Hay, Executive Director

Myra Mallet, CFO

LEADERSHIP

Strengths• HHFH has done a wonderful job with Harvey,

repairs, COVID, over the last three years

• Hiring Myra as CFO was a game-changer

• ED is respected and valued

Opportunities• Education on Robins Landing

• Board development & engagement

• Understanding timeline on succession planning

• Extend board chair tenure (2+ years)

• Board meeting format

Insights

Board Development• Board Role• Development sessions during board meetings• Provide tools/resources• Board Portal (all BODs should have login credentials)• National Association of Corporate Boards• National Counsel of Nonprofits• Boardsource

• https://boardsource.org/resources/board-meetings-faqs/

• Rice Glassock School• Consultant for workshops/retreat/conference• Dedicate portion of board meeting for development

opportunities

Social Engagement• Home build?• When appropriate, socials?• Board game night?

Board Development & Social Engagement

Open Discussion

Board Format

Strategic Plan

SUMMARY• Enhance homeowner support programs and services to

enable success in post-pandemic environment

• Implement key initiatives to ensure a healthy, sustainable organization

• Balance homebuilding and revitalization efforts

• Develop and implement land strategies to build communities

• Maintain partnerships with other non-profits with shared values and mission in post-pandemic environment

• Evaluate/enhance volunteer program to broaden volunteer engagement and increase value to organization

• Broaden the influence of Houston Habitat for Humanity in the region

2

Building IMPACT in Houston

Build a Sustainable Organization

Build

Societal

ImpactBuild

Sector

ImpactBuild

Community

Impact

15


16


• Increase diversity of revenue

sources as a way to ensure

sustainability and flexibility.

• Increase philanthropic and grant

revenue through public and private

funding.

• Leverage qualified prospects and

their partners and align them with

Habitat strategic plan.

• Work with governmental groups for

funding

• Execute a sustainable loan selling

process

• Deliver ReStore profits of $625.000

• Raise the value of grants applied

for to $1,331,000

• Raise $350,000 in Individual Giving

• Execute SUPERHAMM strategy to

minimize costs in procurement and

enhance volunteer management

• Develop and execute plan to fund

the 2021 construction training

program

• Develop and execute plan to raise

sustainable operating funds for

2021.

• Develop and execute plan to obtain

$5,000,000 funding for 2021 home

repair

• Generate revenue through

mortgage selling

• Grow ReStore profits by 7% per

year through 2024

• Maintain fundraising expenses at

9% of total expenses

• Develop a construction materials

procurement strategy to minimize

costs

• Increase value of grants applied for

by 10% per year – 2018 base is

$1,210,000

• Increase individual giving

(excluding Harvey) by 20% per

year – 2018 base $202,400

• Raise funds for purchase of land

for lots, Robins Landing

development and Neighborhood

Revitalization

• Expand ReStore locations and

revenue

Long Term Strategic Focus 5-year Strategic Goals 2020 Strategic Goals

Fund the mission

17


• Optimize individual and

organizational effectiveness and

performance

• Ensure effective practices and

tools are in place to support

capacity and develop leaders

• Leverage technology and

collaboration tools to build capacity

and knowledge

• Ensure Board membership

maintains a balance of skills and

capabilities required to support the

organization

• Leverage relationships with Habitat

affiliates to support the mission

• Focus on organizational efficiency

as an act of good stewardship

• Revise organizational structure to

optimize post-pandemic operations

• Implement training plan for all

employees

• Develop plan to reduce department

silos

• improve Board engagement and

efficiency

• Recruit new Board members with

Philanthropy and Marketing and

Communications expertise

• Crosstrain home repair and

construction staff

• Optimize organizational efficiency;

Increase mission awareness and

promote cohesion among staff

• Maintain organizational and

financial transparency

• Align Board Member skills and

talents with organizational needs

• Partner with Habitat affiliates and

other non-profits to build

capabilities which support the

mission


Grow skills and leadership capabilities

18


• Maintain compliance with HFHI

quality standards

• Simplify standardized processes to

ensure efficiency and scalability

• Shift organization to focus on

outcomes and impact as well as

output (delivery)

• Benchmark performance in all key

areas to ensure effectiveness and

sustainability of operations

• Upgrade the phone and staff

computer systems

• Complete facilities’ renovations to

adapt to post-pandemic norms

• Launch website redesign complete

• Use virtual tools and other

technology to increase efficiency of

Homeowner Services and better

serve potential homeowners

• Improve mortgage forbearance,

homeowner services and

foreclosure prevention processes

Implement SUPERHAMM process

for Home Repair. Procurement,

Homeowner Services and other

relevant areas

• Build tangible, measurable,

outcome-driven goals for each

employee that are aligned with the

strategic plan.

• Implement cross training between

repair and construction

departments

• Use quality assurance checklist to

maintain compliance

• Determine best practices,

standardize process and

implement system improvements

to minimize manual work

• Develop integrated systems that

share information across all

departments

• Benchmark financial performance

to ensure administrative efficiency

• Implement clear performance

management processes to align

individual goals with strategic plan

• Improve internal communication

processes

• Use common data-sharing platform


Operate with excellence

19

Build Community Impact

20

Build

Community

Impact

Build Community Impact

• Serve families through sustainable

construction and housing support

services

• Leverage shelter as a catalyst for

community transformation

• Grow capacity to serve the most

vulnerable, the disaster-affected

and the changing world around us

• Build and sell 13-19 new homes

• Divest REO assets to refocus on

new home building

• Repair a minimum of 100 homes

• Develop and execute plan to

increase participation in

homeownership program in post-

pandemic environment

• Partner with City of Houston to

build homes for disaster impacted

homeowners

• Identify collaborator(s) for mental

health initiative, enter into MOU(s)

and begin design and testing of

models (moved from operate with

excellence)

• Begin process to achieve HUD-

Approved Housing Counseling

Agency status

• Manage land bank to ensure 3-5

years of lot inventory

• Achieve balance between new

construction and renovation /

revitalization efforts to maximize

community impact

• Optimize methods to find and

develop prospective homeowners

• Continue strategic connections for

more homeowners

• Assist in neighborhood advocacy

• Grow financial educational services

with banks

• Focus on Resiliency techniques to

minimize impact of future disasters

• Collaborate with other agencies to

integrate mental health initiative

into home repair model (moved

from operate with excellence)

• Expand services, credibility and

visibility by becoming HUD-

Approved Housing Counseling

Agency


21

Build Sector Impact

22

Build

Sector

Impact

Build Sector Impact

• Support market approaches that

increase products, services and

financing for affordable housing

• Promote policies and systems that

advance access to adequate,

affordable housing

• Brief local, state and federal

officials on HHFH

accomplishments and gain support

for affordable housing initiatives

• Educate local leaders on the

mission and strengths of HHFH to

become known as the leader in

affordable housing

• Develop alliances with other non-

profits to improve and build

sustainable neighborhoods and

thriving communities

• Complete on-the-job construction

training program pilot

• Support the revitalization of

targeted neighborhoods

• Educate local leaders on the

mission and strengths of HHFH

• Build a strong presence within the

affordable housing sector, helping

shape the communities we serve

• Improve and build affordable

neighborhoods and communities

such as Robins Landing


23

Build Societal Impact

24

Build

Societal

Impact

Build Societal Impact

• Serve as a leading voice in growing

awareness of housing as a critical

foundation for breaking the cycle of

poverty

• Mobilize volunteers as hearts,

hands and voices for the cause of

adequate, affordable housing

• Develop and pilot a core volunteer

program

• Evaluate volunteer services

program to focus on engaging

volunteers organization-wide and

employing best practices

• Maintain and grow relationships

with local media

• Grow social media presence

• Maintain positive and consistent

Houston Habitat branding/image

• Broaden and deepen opportunities

for volunteer engagement

• Incorporate the critical role of

homeownership into all

communications

• Leverage inequities in education

and health to advance affordable

housing issues

• Support family stability and

increase a healthy wealth building

process by developing an on-the-

job construction training program


25

15

On-going annual strategic plan management timeline

Quarterly:

BOD review of progress on current year plan and any changes/additions to the plan

January:

Review prior year progress and expected deliverables for current year

Sept-Nov:

Update strategic plan and gain BOD approval for business plan

Dec-Jan:

Individual goal setting tied to the updated strategic plan

we build strength, stability and self-reliance through shelter

27

MISSION

Seeking to put God’s love into action,

Houston Habitat for Humanity brings

people together to build homes,

communities and hope.

1. Committee Members

2. Relevant Updates from Prior Board Meeting• Robins Landing

• Finance

• Development

• Construction

• Homeowner Services

• ReStore

3. Committee Strengths

4. Committee Opportunities

5. 2021 Goals

Committee Updates

Houston Habitat for Humanity

December Construction Report

January 28, 2021

Acorn Glenn

4 houses completed YTD

8 Houses in mechanical stage (interior construction)

3 volunteer stage

On The Job Training

1 trainee in Moved into Roofing- final module will finish his module 1/15/20201

1 trainee graduate and working with staff until he can be hired.

Trainees will be recruited from many partnerships including Work Texas, Houston

Area Urban League and our own recruitment. We have our new Trainee Coordinator,

Nick Jackson on board. New training class started January 25 with 10 recruits.

Master Contractor for City of Houston

We have 3 houses under contract.

All are progressing in a timely manner,

SuperHAMM

Status Report has transitioned into smartsheet. The plan is for all departments to have

access to this information by end of 2021. Accounting is our first dept. for the process.

The implementation of inventory control for bulk items: lumber, decking, sheeting,

shingles, etc. to have more control of items that go into our warehouse to the jobsite

went live January 4, 2021.

Repair Report

1. We have been able to initiate layering funding and LTRC partnerships to help us

get more cases to assess for the Habitat Hammers Back grant.

2. We are continuing to repair homes through additional funding sources.

3. We have managed to keep all team members COVID free through the spike thus

far by utilizing the continued recommended COVID safety pre-cautions and

practices.

4. Raw materials have increased tremendously increasing our repair costs.

5. COVID has slowed all processes and delayed our expected completion dates.

6. The extent of the damage from Harvey has grown exponentially due to the

length the homes have sat, not repaired.

December 2020 Development Dashboard

December

Funds Raised

December

Goal

YTD Funds

Raised

Including

Pledges

YTD No. of

Gifts

YTD No. of

Donors2020 Goal Variance

December

Funds Raised

Total Funds

Raised 2019

Total No. of

Gifts

Total No. of

Donors2019 Goal Variance

Sponsorships 92,025$ 100,000$ 1,146,548$ 119 75 1,397,000$ (250,452)$ 277,225$ 1,448,406$ 251 172 $ 1,380,000 68,406$

Grants -$ 150,000$ 1,630,636$ 27 13 1,480,000$ 150,636$ 10,000$ 3,898,654$ 16 12 $ 1,408,000 2,490,654$

All Other Restricted 300$ 23,486$ 59 14 -$ 23,486$ 24,620$ 68,543$ 143 35 $ - 68,543$

Global Village 0 0 -$ -$ 500$ 1 1 $ - 500$

Unrestricted Gifts 97,797$ 91,500$ 821,118$ 1580 694 350,000$ 471,118$ 121,319$ 568,990$ 1666 677 $ 305,000 263,990$

Special Events -$ -$ 144,701$ 110 99 172,500$ (27,799)$ 1,250$ 154,071$ 95 85 $ 140,000 14,071$

TOTAL 190,122$ 341,500$ 3,766,489$ 1895 895 3,399,500$ 366,989$ 434,414$ 6,139,165$ 2172 982 $ 3,233,000 2,906,165$

Pledged Received Total No. of Donors Goal Variance

228,000$ -$ 228,000$ 13 250,000$ (22,000)$

-$ 500$ 500$ 1 -$ 500$

-$ -$ -$ 9,750,000$ (9,750,000)$

-$ -$ -$ -$ -$

228,000$ 500$ 228,500$ 14 10,000,000$ (9,771,500)$

Volunteers Hours Value Volunteers Hours Value Volunteers Hours Value

Build 49 324 $7,290 836 5,123 $115,268 2,128 12,205 $274,613

NRI* 4 22 $495 126 618 $13,905 553 2,361 $53,123

Other - - $0 15 97 $2,183 50 81 $1,823

TOTAL 53 346 $7,785 977 5,838 $131,356 2,731 14,647 $329,558

*Neighborhood Revitalization Initiatives

70,000$ gift 1,000$ gift

15,000$ pledge 1,000$ gift

5,000$ pledge 1,000$ gift

5,000$ gift 1,000$ gift

5,000$ gift 1,000$ gift

5,000$ gift 1,000$ gift

5,000$ gift 1,000$ gift

5,000$ gift 1,000$ gift

5,000$ gift 1,000$ gift

3,064$ gift 1,000$ gift

3,000$ gift 1,000$ gift

2,500$ gift 1,000$ gift

2,500$ gift 1,000$ gift

2,000$ gift 1,000$ gift

2,000$ gift 1,000$ gift

2,000$ gift 1,000$ gift

2,000$ gift 1,000$ gift

1,500$ gift 1,000$ gift

1,500$ gift 1,000$ gift

1,500$ gift 1,000$ gift

1,500$ gift 1,000$ gift

1,100$ gift 1,000$ gift

1,000$ gift

Kelly and David Rose

Michele and Robert N. Ryan

Richard L. Sitton

Gifts and Pledges of $1,000 or more December 2020

Catherine Jones Murray

Susan Pacinda

Gail Perlberg

Martine Poels & James Proctor

Rena and Richard Fund

Balaji Ramakrishnan

Jacquelyn Barish

Pamela J. Batiste

Arno Bommer

Vareen and David Cunningham

Fidelity Charitable Donor

Michael R. Fitzgibbons

Terry Gardner

Elizabeth Hedden

Kahkashan Jawaid Giving Fund

Bette J. and Phillip A. Leonard

Shelley B. Marmon

Jim McComas

Cathy & Kevin Sean McFadden

McKim Charitable Fund

Ashley A. McPhail

Randy & Connie Weiss Family Foundation

Geni R. & Douglas F. Garrison

William Le Sage

Patrick Quinlan

David Snell

Tim Hill

Antoinette M. Jackson

Amy Catherine Dinn

Michael A. Hawes

NewRez LLC

Leslie Cobb-Hector

Farmers Insurance Exchange

Marcus Hoffman

Jennifer and Scott Burns

Margaret & Joseph Mills, Sr.

CinchKit/KitchenMakeover

BBVA Compass

Betty Jane Seydler Foundation

Patricia Caddell

Janet Clark

KPRC TV2

December 2020 2020 2019

2020 2019

Volunteer Engagement

Building Community from the Ground Up, A Campaign for Houston Habitat for Humanity

Donor Type

Board of Directors

Individuals

Foundations

Corporations

TOTAL

Volunteer Survey Comment -I had a wonderful time working with Sami. She taught me how to use several power tools and encouraged me to do things myself. We all had so much fun!

NET PROMOTER® SCOREDecember 2020

Marketing and Communications

Board Report

December 2020

Highlights

David Tookes graduated from our Build Your Future On-the-Job Training Program, and we aired his ceremony live on Facebook.

Two home dedication ceremony videos were aired on Facebook.

One of our repair families were featured on Fox26 for winning the Gallery Furniture giveaway. The home is Qatar funded, and resulted in

71,631 views and $1,064.38 in TV value.

Our End of Year campaign continued to be highlighted on social media, which has resulted in 8,244 impressions so far. The four

remaining emails were also sent out to our lists to encourage donations.

Our virtual home tours are continuing to gain attention on our website and have been visited 2,003 times over 5 months (see below for

more metrics).

Volunteers at the Settegast garden were highlighted on social media, including a local neighborhood volunteer showcasing a new radish

growth in the garden.

Our remaining open builds for the month were highlighted on social media to encourage sign-ups.

Our final virtual homeownership sessions for the year were highlighted on social media.

Metrics

Media December

2020 November

2020 October

2020 December

2019

Email

Enewsletter Impressions 1899 1933 1395 N/A

Enewsletter CTR 9% 8% 9% N/A

Website Sessions 5,749 6,519 8,217 6,719

Social Media

Facebook Reach 30,000 30,849 43,650 60,793

Twitter Impressions 21,213 11,450 17,034 35,900

Instagram Impressions 10,827 9,875 12,750 N/A

LinkedIn Impressions 1,000 3,217 8,617 N/A

Television

TV Impressions 468,981 346,950 361,462

TV Value 10,974.7 30,592.81 44,693.53

Please note that metrics for the ReStore social media accounts were counted in combination with Houston Habitat’s social media metrics.

Virtual Home Tours Metrics:

Houston 2 Model Hart 4 Model Trinity Model

Houston Habitat Social Media Posts

Facebook Twitter

Instagram

ReStore Social Media

Facebook Twitter

Instagram

Executive Director Report

January 28, 2021

While the pandemic continues to surge into the new year, Houston Habitat is focusing ever

harder on our mission of building homes, community and hope We have sold 23 REO homes

and 5 Settegast homes to low-income families and provided safe, healthy affordable homes. We

also sold 9 homes to Habitat homeowners. We supported these families during the pandemic to

improve their overall financial circumstances to become homeowners.

Houston Habitat focused on increasing our volunteer strength and we graduated our first

cohort of CORE volunteers this Saturday. These individuals commit to volunteering on build

sites twice a month to provide consistent support our home building process. The program’s

goals is to expand our volunteer expertise base.

Houston Habitat has continued to build our job training program. We have increased our

partnerships for trainee recruitment to include Work Texas, Houston Area Urban League’s “Out

of School” Workforce program, 5th Ward’s Center for Urban Transformation’s juvenile justice

program, and East Harris County Empowerment Council’s job skill program. Houston Habitat

has hired a grant funded Construction Trainee Instructor from an affiliate in Florida with high

expertise in construction training. We have graduated 2 trainees from our pilot program and

our new cohort started Monday. Houston Habitat has gotten a grant through Texas

Homebuilder’s Association to certify and train the Home Builder Institute certification program.

This certification will give our trainees a national certificate when they complete our program.

Our new Restore Director, Adam McClarin, joined us on Monday. He is an expert in retail from

Best Buy and Micro Center. He is certified in several leadership programs and his passion for

helping grow our business is exactly what we need to grow our Restore business.

The Big Three Ideas – 2020 Updated

1. Increase the number of partner families in our homeownership program.

This is key to our success. Houston Habitat has made this idea a priority again in 2021 with

innovative ideas for our family partner program, in our financing of mortgages, and the

housing plans we build.

2. Find financing to break ground and development Robins Landing.

We are closer to gathering all the funds necessary to break ground on Robins Landing. Thank

you to Thomas Stroh, Lee Herman and Joel Deretchin for partnering with me and joining

foundation calls the past few days.

3. Improve our systems and processes in New Construction, Disaster Home Repair,

Procurement with both Construction and Restore, and Volunteer Services.

Smart sheets is a part of our process for construction, new and disaster repair, procurement, and

volunteer services. We will be expanding our process improvement in 2021.

Houston Habitat continues our mission of helping families and our communities. We cannot let

our guard down. We continue our safety protocols. We have the majority of our office staff

working from home. We have the ReStore on reduced ours. We have construction at a slower

pace to ensure safety protocols. Houston Habitat staff and board have prepared to help those in

need and we will continue do the best for our families and communities. I am grateful for the

strength and support of our wonderful Board Members. Stay safe.

Board of Directors Meeting

Houston Habitat for Humanity

via GoToMeeting

MINUTES

December 9, 2020

Attendees: Leslie Cobb-Hector, Stephen Goldberg, Brian Ching, Crystal Allen, Gail

Rogers, Dr. Antonio Tillis, Shashank Karve, Heather Crowder, Rosy Zuklic,

Lee Herman, Joel Deretchin, Toni Jackson, Sonya Troullier, Nipul Patel,

Chad Millis, Scott Burns

Absent: Not Applicable

Guests: Rhonda Routh, Kim Sterling, Amanda George and Sara Thornton Lewis,

Sterling & Associates

Staff: Allison Hay, Myra Hoskin Mallet and Jennifer White

With all board members present and accounted for, Stephen Goldberg called the meeting to order

at 12:02 p.m. Myra Mallett then shared a devotional and opening prayer.

Stephen Goldberg next shared a letter he had prepared for the board members, as his term as

HHFH Board Chair ends December 31, 2020. Sentiments of gratitude and appreciation were

expressed during this time.

Next, Stephen Goldberg moved to the minutes from the September 16, 2020 board meeting. After

a brief review, a motion was made to accept and approve the minutes. Joel Deretchin so moved,

with Leslie Hector seconding the motion. A call was made for all those in favor, and all approved,

with no nays. Motion carried.

Following approval of the minutes, representatives from Sterling and Associates presented their

proposed capital campaign, “ Building Community from the Ground Up.” The focus of this

campaign, which is to support Robin’s Landing development will be our solicitation approach,

the scale of grants Houston Habitat applies for, and prioritizing Houston Habitat’s donor

pipeline. This campaign is scheduled to kick off January 2021. Following Sterling and Associate’s

presentation, Leslie Hector made a call to action to the board, stating that Houston Habitat must

have 100% board support. Several board members have already pledged differing amounts,

which can be paid out over the next three (3) years. The goal is to have 100% make their pledge by

01/15/2021. Allison Hay will be contacting board member’s individually to discuss their pledge.

Stephen Goldberg reminded the board that Robin’s Landing will be the board’s legacy, and to

give an amount they are comfortable with.

Next, Stephen Goldberg presented a slate of several board candidates. Houston Habitat can have

up to 24 board members, however 20 is the ideal number. With Stephen rolling off the board at

the end of 2020, that will leave only 14 board members. Adding any, or all, of the following

candidates would bring a vast array of experience and strengthen the current board. Houston


December 9, 2020

- Page 2 -

Habitat’s current board members had previously received the resumes of each candidate. The

following individuals were presented and discussed:

1. Nicholas Bruce work’s for Candence Bank, and has served for several year’s as a

committee member on the Homeowners Services committee. He is very involved,

attending all meetings, and his knowledge has been an asset to Homeowner Services.

Stephen Goldberg made a motion to approve Nicholas Bruce as a Houston Habitat board

member. Heather Crowder so moved, with Leslie Hector seconding the motion. A call was

made for all those in favor, and all approved, with no nays. Motion carried.

2. Christie Obiaya was presented next. Christie has served as a finance committee member

since July 2020, and has received complete support from other members. Her knowledge

and expertise have been a welcome addition. Stephen Goldberg called for a motion to

approved Christie Obiaya as a Houston Habitat board member. Rosy Zuklic so moved,

with Shashank Karve seconding the motion. A call was made for all those in favor, and all

approved, with no nays. Motion carried.

3. Next, Valerie Loebig was presented. Valerie is the General Auditor for Conn’s, and sits on

the ReStore committee. Valerie is a great innovator, with over 15 year’s of retail

experience. Stephen Goldberg made a motion to approve Valerie as a Houston Habitat

board member. Scott Burns so moved, with Gail Rogers seconding the motion. A call was

made for all those in favor, and all approved, with no nays. Motion carried.

4. Thomas Stroh has been a pivotal member of the Robin’s Landing committee. He has great

relationships with both Harris County and the City of Houston. He is process driven and

extremely involved. Stephen Goldberg made a motion to approve Thomas Stroh to the

Houston Habitat board. Joel Deretchin so moved, with Chad Millie seconding the motion.

A call was made for all those in favor, and all approved, with no nays. Motion carried.

5. Allen Satterwhite , President of Chevron, Pipeline and Power, is relatively new as an

individual volunteer, but Chevron is one of Houston Habitat’s signature sponsors, having

sponsored over 15 houses. He is process-driven, very honest and committed to Houston

Habitat’s mission. Stephen Goldberg made a motion to approve Allen Satterwhite to the

Houston Habitat board. Joel Deretchin so moved, with Leslie Hector seconding the

motion. A call was made for all those in favor, and all approved, with no nays. Motion

carried.

6. Lastly, Tim Kollatschny was presented. Since Mr. Kollatschny is Stephen Goldberg’s

husband, Stephen Goldberg removed himself from this part of the discussion. Tim is a

very engaged member of the Homeowner Services committee. He is innovative,

presenting “out of the box” ideas to other committee members as they work towards

growing the Homeowner Service’s department. Leslie Hector called for a motion to

approve Tim Kollatschny to the Houston Habitat board. Heather Crowder so moved, with

Brian Ching seconding the motion. A call was made for all those in favor, and all

approved, with no nays. Motion carried.

Stephen Goldberg returned to the meeting.

Executive Director Report (Allison Hay)

Allison Hay updated the board on the following:

COVID is still affecting Houston Habitat. We have successfully developed a good

volunteer process. Socially distant and masked up. The work is slower but we have met

more volunteers interested in our program. We are stewarding them more to becoming


December 9, 2020

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donors as well as volunteers. Our CORE volunteer program is continuing with a

graduation of our first cohort in January and a long waitlist to start.

Houston Habitat graduated its first trainee on December 3rd. It was great to see how the

OJT program is benefiting Houstonians interested in residential construction. This trainee

had never made more than $7.50 before becoming a trainee. He now makes $16.00 an

hour. Houston Habitat’s second student will graduate at the end of December

On December 15th Houston Habitat will end its 7 part discussion based on the book, by

Ijeoma Oluo, “So You Want to Talk about Race”. Average attendance is 30 people per

discussion. Houston Habitat will continue in January with more topics on racial equity in

housing law and policies..

Committee Reports

Finance Report (Shashank Karve and Myra Mallett):

Shashank Karve turned this time over to HH CFO Myra Hoskin Mallet. Myra focused on the

following:

2020 Year-end Impact after Reforecast:

o 11 Home Closings.

o Sold 26 REOs.

o Partnered with 16 new sponsorships.

o 11 new homes built.

o 194 homes repaired.

o Expand ReStore brand with the launch of online store.

2021 Budget Assumptions:

o 20 Home Closings.

o 19 New Home Sponsorships.

o 20 New Home Builds.

o 2 REOs sold.

o 125 Homes Repaired.

o Online Store.

Myra next reviewed the 2021 Budget Draft. Also presented was a Consolidated Budget

Comparision between the 2020 Reforecast vs. 2021Budget. Following a complete review, Stephen

Goldberg called for a motion to approve the proposed 2021 Houston Habitat budget. Shashank

Karve so moved, with Rosy Zuklic seconding the motion. A call was made for all those in favor,

and all approved, with no nays. Motion carried to unanimously approve Houston Habitat’s 2021

budget.

Development Report ( Leslie Hector):

Leslie Hector updated the board on the following:

Successfully reached 2020 goal.

Social media remains very active. Request made for board members to support Houston

Habitat’s branding.

Online store still active. A request was made to add the online sales to the monthly

ReStore report.

ReStore 1 daily average has surpassed 2019 revenue. ReStore 2 is only slightly under.

Combined sales YTD, as compared to last year, are down due to COVID-19.

Flooring continues to be the top selling item.

Donations from Wayfair continue, but at a much smaller volume.

Houston Habitat has received a scor of 92 on the Net Promoter Score.


December 9, 2020

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ReStore Report ( Crystal Allen):

Crystal Allen updated the board on the following:

ReStore 1 sales continue to be steady despite being open only 4 days per week due to

COVID. December 2020 EOM average daily sales, for the 14 days it was open, are just

slightly under 2019 sale’s number.

ReStore 1 daily average has surpassed 2019 revenue. ReStore 2 is only slightly under.

Combined sales YTD, as compared to last year, are down due to COVID-19.

Flooring continues to be the top selling item.

Donations from Wayfair are down.

Large outdoor cushion and pillow donation from Habitat International

Pearland Lumber donated 3 truck loads of building materials. More to come.

Lowes, Interline and HD Supply continue to donate multiple truckloads of materials

every week.

ReStore 2 received a Wayfair donation on Black Friday of Gliddon Grab and Go 1

Gallon Paint, Interior doors and Outdoor throw pillows.

HD Supply and Lowes continue to donate great filler items.

Homeowner Services Report (Heather Crowder):

Heather Crowder updated the board on the following:

We’ve had one home closing in December. This new homeowner was the recipient of $17,500

in down payment assistance from the Isla Carol Friendship Trust. Combined with the City of

Houston down payment assistance funding, her mortgage payment is below $700, monthly.

We’ve held 7 home closings year to date.

17 applications are in review.

Land and Construction Report (Chad Millis):

Chad Millis updated the board on the following:

Acorn Glenn

o 3 houses completed YTD

o 9 Houses in mechanical stage (interior construction)

o 5 volunteer stage

On The Job Training

o 1 trainee has graduate our modules- graduation date 12/3/2020

o 1 trainee in Moved into Roofing- final module.

o Will start getting more trainees through Work Texas, 3 candidates were sent offer

letter.

o In the process of hiring a trainee instructor.

Master Contractor for City of Houston

o 3 houses under contract.

COVID has slowed down repair speed.

The holiday season always slows progress, but especially with the pandemic, some

families are opting to wait until January to continue repairs as they do not feel safe

or comfortable in temporary housing through the holidays. Repair Report:

o November Construction report – Disaster Repair – 11/9/20

o Number of homes planned to be repaired in 2020: 120 Full Repair


December 9, 2020

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o Number of homes completed year to date: 82 Full Repair

Houston Habitat only has one (1) year of lot inventory remaining. Build-ready lots will

need to obtained despite having just been awarded three (3) new lots. Houston Habitate is

also looking into the possibility of expanding to the est side of Houston.

Chad Millis and Construction Director Kevin Vargas have set a 2021 goal of reducing costs

by 10%

Robins Landing Report (Joel Deretchin):

Joel Deretchin updated the board on the following:

Development Funding:

Habitat For Humanity International – Houston Habitat has been awarded a New

Market Tax Credit low interest development loan of $1,250,000. Subsequent

forgiveness of loan is a possibility.

Banks – Active discussions continue with Amegy, Woodforest, Cadence, Allegiance

and Frost for conventional financing. The project proforma has been updated for

their review.

EB-5 – Texas Regional Center, LLC affirmed its interest in financing the project. We

want to see what the banks propose before resuming discussions with it.

City of Houston – No forward motion.

Houston Housing Finance Corp. –HHFC will be asked if it would be interested in

making a conventional loan to the project, without City of Houston participation.

Investment Partners – In depth discussions are ongoing with Arnold Ventures with

the potential of receiving a zero-interest development loan. Ongoing discussions

continue with Motive Investment Partners.

Phase 5 Mixed Use

Appraisal –An appraisal of the Phase 5 mixed use land has been made by Valbridge

Property Advisors. The projected values have come in higher than the values that

have been used in the project pro forma. An adjustment will be made when the pro

forma is next revised.

Market Study – We received proposals from CDS Research and Bowen National

Research to perform a market feasibility study for the various uses in Phase 5

(apartments, commercial, etc.). The Robins Landing Committee recommends

contracting with CDS Research. The cost is $27,500. The cost proposed by Bowen is

$26,100.

Joel Deretchin requested the board to approve the market study, to be performed CDS Research.

Stephen Goldberg called for a motion to approve the proposal. Gail Rogers so moved, with

Crystal Allen seconding the motion. All members approved with no nays. Motion carried.

Joel Deretchin continued with his report:

Engineering

Final construction drawings are nearing completion. We expect all City of

Houston approvals early in 2021. Bidding and construction of Phase 1

infrastructure and the detention pond will follow.

Parks and Landscaping

Following board authorization at its last meeting, the planning firm of TBG resumed

planning the parks in Phase1 and designing the main entryway into Robins Landing.

The first set of partially completed drawings will be available for review December 18.

Homeowners Association


December 9, 2020

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Governing Documents - The law firm of Roberts Markel Weinberg Butler and Hailey has

donated its services to prepare all the documents needed to form and incorporate the

Robins Landing Community Association. The Declaration of Covenants, Conditions and

Restrictions is nearly complete. Next, the law firm will be reviewing Architectural

Guidelines that were prepared for Robins Landing by the architectural firm Ken

Anderson & Associates.

HOA Management – A Request For Qualifications was sent to six HOA management

companies. Three responses were received, and those firms were interviewed.

Subsequent to the interviews it was decided to contract now for advisory services and

not to engage a company for managing the HOA until the HOA is approaching

becoming operational. The preferred management company, Lead Association

Management has volunteered to donate its services to Habitat.

Lastly, Stephen Goldberg presented the 2021 proposed Officers. Upon review, a motion was

called to approve the following:

Chair – Leslie Hector

Vice-Chair – Lee Herman

Treasurer – Brian Ching

Secretary – Gail Rogers

A call was made for all those in favor, and all approved, with no nays. Motion carried.

Just prior to adjournment, Stephen Goldberg requested that Toni Jackson provide a legal update

to the board on a lawsuit that has been filed against Houston Habitat. This lawsuit relates to an

old donation that may have given to Houston Habitat through a fraudulent scheme from a

company based out of Utah. No other details were discussed.

With no new or additional business to discuss, the meeting was adjourned at 1:54pm.

pg. 1

Homeowner Services

End-Of-Year Report 2020

Deliverables:

9 Home Closings

Homeowner Services helped 9 families achieve the dream of homeownership

last year, an increase over 2019.

Over $1.2 Million in Revenue

Through the sale of 9 homes, Homeowner Services generated over $1.2 million

in revenue las year, and increase of almost $350,000 over 2019.

$352,800 in Funding Assistance to Families

Homeowner Services helped obtain down payment and closing cost assistance

from programs such as Wells Fargo Neighborhood LIFT, City of Houston,

Covenant Community Capital and the Isla Carroll Turner Friendship Trust that

resulted in $352,800 in direct monetary assistance to Partner Families.

5 New Partner Families

Despite the challenges posed by the pandemic, Homeowner Services accepted 5

new Partner Families in 2020. 60% of the families completed all of the sweat

equity requirements by the end of the year, and are scheduled to close in the 1st

quarter of 2021.

3,774 Sweat Equity Hours Completed

Homeowner Services empowered Partner Families by helping them complete

3,774 hours of sweat equity last year in areas such as construction and

homebuyer education, plus volunteer work the Re-Stores.

pg. 2

Innovation/Adaptability

Conditional Acceptance Pilot Program

To help decrease the barriers to homeownership faced by families and increase

the number of prospective homebuyers, Homeowner Services established a

Conditional Acceptance Pilot Program. 3 families were accepted and are

working toward reducing their debt and increasing their credit. As a result, these

families are one step closer to homeownership.

Enacted Resolution Lowering Sweat Equity Requirements

To meet the challenges and lower the barriers to homeownership created by the

pandemic, Homeowner Services advocated to decrease the sweat equity

requirements making it easier for Partner Families to complete the Program.

SalesForce Platform

In collaboration with Force for Good, Homeowner Services created a SalesForce

database to house applicant information in a dedicated, centralized platform.

Through this platform, the department is more effectively able to track, manage,

and analyze data to increase productivity and make informed Program decisions.

Virtual Home Dedications

In light of the pandemic, Homeowner Services implemented virtual home

dedications keeping the health and safety of Partner Families, volunteers,

sponsors and staff in mind. The virtual dedications allowed Houston Habitat to

continue honoring and celebrating the hard work and commitment of Partner

Families and community partners, while increasing public awareness of the

Homebuyer Program via social media.

Virtual, 3D Home Tours

When the pandemic made it impossible to host the open house events scheduled

in 2020, Homeowner Services pivoted and found a creative solution by offering

virtual home tours. This enabled the department to achieve its goal of increasing

public awareness of the Homebuyer Program while also highlighting the

craftsmanship of Houston Habitat homes.

Spanish Homebuyer Program Information Session

In 2020, Homeowner Services started offering Homebuyer Program Information

Sessions in Spanish to reach a wider audience that attracted 43 participants.

pg. 3

Strategic Partnerships

3 New Community Partnerships

To help Partner Families successfully complete sweat equity requirements while

keeping social distancing in mind, Homeowner Services developed a partnership

with Family Houston, BBVA and the City of Houston Public Library System.

Through various webinars, Partner Families learned how to reduce their debt,

and increase their credit score; prepared for closing by understanding a Closing

Disclosure (C.D.) and learned about free resources through the Library.

Marketing

347 People Reached

Homeowner Services conducted a total of 25 Homebuyer Program Information

Sessions last year, 20 of which were conducted virtually, resulting in 347 people

reached – a more than 50% increase over 2019.

4,422 Home Dedication Views

Homeowner Services hosted 10 home dedications last year, 9 of which were

virtual that generated 4,422 views.

2,003 Home Tour Views

To pique interest and increase the number of Homebuyer Program applicants,

Homeowner Services staged a home, and partnered with an agency to create a

3D virtual tour of Houston Habitat homes that generated 2,003 views.

pg. 4

Financials

2020 $1,887,968 2019 $3,066,166

161 Days - $11,727 per day 296 days opened - $10,350 per day

Ebay Sales - $17902

2020 $629,811 2019 $917,272

169 Days- $3727 per day 296 Days- $3099 per day

$2,517,779 $3,983,438

1 Flooring $573,941 1 Flooring $269,973

2 Cabinets $149,003 2 Décor $113,819

3 Décor $128,325 3 Lumber $108,194

4 Doors $126,826 4 Furniture $86,874

5 Lumber $108,194 5 Paint $85,000

1 Furniture $205,358 1 Lighting 98%

2 Décor $88,489 2 Electrical 97%

3 Flooring $83,031 3 Décor 85%

4 Housewares $25,871 4 Hardware 83%

5 Plumbing $24,973 5 Appliances 79%

ReStore 1

1

2

3

4

5

ReStore 2

1

Yearly Highlights:

Furniture donations from Wayfair, Gallery Furniture, Williams Sonoma, and a couple of

staging companies.

Largest donors for the year have been HD Supplies, Home Depot Pro, and Lowe's

Wayfair continues to donate, but has slowed down significantly since the pandemic started

Huges donation of pavers from Old Castle (200+ pallets)

Rebuild Houston had donated truck loads of hardware

Window World and Power Home Remodeling have donated a large quatity of windows

Top 5 Selling Categories make up for 67% ($427722) of annual sales.

ReStore 2

Top selling categories: Top profit margins categories:

ReStore 1

ReStore 1 & 2 Combined Sales

Top selling categories: Top profit margins categories:

Top 5 Selling Categories make up for 57% ($1,086,289) of annual sales.

20192020

EOY Sales

EOY Sales

EOY Sales

Board Report Year End 2020

ReStore 1

ReStore 2

EOY Sales

2

3

4

Note

1 Both ReStores were closed from 3/20/20 through 5/27/20

2 ReStore 1 closed from 12/5/20 through 12/15/20 due to COVID

3 Residential donation pick ups have been on hold, but we have been continuously picking up corporate pick ups

Big donation of bedding, furniture, and misc. baby items from Pottery Barn

Home Depot and Lowes donations picked up and enabled ReStore 2 to keep the shelves

Expanded selection of merchandise from Great Lakes and Dahdoul to offer customers a

Residential donation pick ups have been on hold, but we have been continuously picking up corporate pick ups

Robins Landing Committee

January 28, 2021

Development Funding Arnold Ventures – The board of directors of Arnold Ventures has expressed

strong interest in funding the development of Robins Landing. Exactly what form that would take is being discussed now, conceivably a loan or a loan guarantee.

Habitat For Humanity International – Houston Habitat has been awarded a New Market Tax Credit low interest development loan. The amount will be between $1,000,000 and $1,250,000. Subsequent forgiveness of the loan is a possibility.

Banks – Active discussions continue with Amegy, Woodforest, Cadence, Allegiance and Frost for conventional financing.

EB-5 – Texas Regional Center, LLC affirmed its interest in financing the project. We want to see the proposals from Arnold Ventures and the banks before resuming discussions with it.

City of Houston – No forward motion.

Houston Housing Finance Corp. –HHFC would like to participate in financing Robins Landing. It will use its offices to try to get City of Houston funding.

Capital Campaign Since the last board meeting, 100% of Habitat directors have made

commitments to the Robins Landing capital campaign. Contact with prospect other donors, beginning with foundations, has

begun under the guidance of Sterling Associates.

Engineering and Construction The City of Houston has approved plans for the detention pond. Clearing

and excavation has commenced. Final construction drawings are nearing completion. We expect all City of

Houston approvals in the first quarter, 2021. Bidding and construction of Phase 1 infrastructure will follow.

Parks and Landscaping The first set of partially completed drawings for the parks in Phase1 and the

main entryway into Robins Landing have been reviewed and comments offered back to the landscape architect, TBG. Design will resume shortly.

Phase 5 Mixed Use Market Study – The market study for Phase 5, approved by the board at

its last meeting, is underway.

Homeowners Association Governing Documents – A final draft of the Declaration of Covenants,

Conditions and Restrictions is complete. Drafts of the By-Laws and other organizational documents for the HOA are under review.

HOA Management – LEAD Association Management is donating its consulting services to advise on HOA governance, operations and maintenance, and to help create an HOA budget.