Jan Wilkinson, University of Manchester #RLUK14

Leadership & Embedding Innovation atThe University of Manchester Library

Janet Wilkinson

University Librarian & Director of The John Rylands Library

RLUK Conference 2014

13th November 2014

The Leadership Team

40,000 Students

300 Library Staff

300 staff

£22M pa

Budget

Large Estate Significant Change2008/12

Customer to Community Focus

Collections & Connections

Leadership Investment

20-25% Library Professionals

The University of Manchester Library

NSS 93%

Positive Scores

AwardsMarket

Research

Positive Profile

Taken Seriously

How Are We Doing?

Getting From Good To Great

Market Intelligence

Strategic Vision

Innovation

Culture Change+

good

GREAT

What got us here…

…won’t get us here

Market Intelligence…

“Knowing Your Customer”

Wow! Bold

Hard to Crack Leading Edge

Big Step Change

Strategic Vision

2013-17 'Leading, Challenging & Connecting'

Innovation (Group)

From Good to Great…

Eureka! Innovation Challenge

From Good to Great…

Eureka! Innovation Challenge

From Good to Great….

Books Right Here Right Now

iLibrary

From Good to Great…

My Learning Essentials Visitor engagement

From Good to Great…

Library Game

Book-a-Space

Library Wellbeing

.

From Good to Great…

Textbook Rescue

Click & Collect

ZZZZ Zone

From Good to Great…

DigiLab

Exam Extra

Personal Device Support Desk

From Good to Great…

Book Baskets

Umbrella Bags

Ear Plugs

From Good to Great…

Digital Preservation

Research Tools & Expertise

John Rylands Research Institute

Is it enabling or inhibiting us?

Do we need new thoughts, values and behaviours?

Are we ready to face up to the

barriers?

A Hard Look At Our Culture…

Leadership Managing BAUTime & Cost

Consciousness

Empowerment Self-Confidence Pace & Agility

Business-Like Risk-Taking

Are We Fit To Deliver On Our Stated Objectives?

Taking collective

responsibility to achieve our shared goals.

More questioning

and working with

greater openness and

trust.

Empowering and supporting individuals to

take more risks.

Recognising and

celebrating our individual

differences and strengths.

Delighting in our successes

whilst also supporting each other

through adversity.

Our five ways of working

Improving the Culture

Strategic Workforce Plan

Changes to People & Roles

Investment in CPD & Coaching

Succession-planning

Improving the Culture

Mythbusters

Facilitated Workshops

Performance Management

Reward & Recognition

Changes to the Physical Environment

Improving the Culture

Thank you! Any questions?

Leadership & Embedding Innovation atThe University of Manchester Library

Janet Wilkinson

University Librarian & Director of The John Rylands Library

RLUK Conference 2014

13th November 2014