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Leaders in the sale of quality Mopar Parts.
The exchange of information by like size dealers
in a non-competitive environment. Mopar Masters Guild
In This Issue
President Steve Hofer ............................... 2
Never Attended a Mopar Masters Guild
Meeting? ......................................................
3
MMG 2013 Scheduled Attendees ......... 8
WV Injunction Forces Liberty Mutual to
Comply with Non-OEM Law ................. 9
Learning for Profit ..................................10
MMG Supporting Vendors .............12-13
Decisions, Decisions, Decisions ......15-16
U.S. Auto Sales Reach Peak ...................16
UPS
.............................................................17
Corporate Billing, LLC ..........................18
FenderBender/Ratchet+Wrench .........19
Autobody News ........................................20
Rousseau Automotive .............................21
Mopar
.........................................................22
ADP
......................................................23-25
Elite Extra...........................................26-27
Reynolds & Reynolds..............................28
Northeast 2013 Seminar Schedule ......29
Met P&C Will Reimburse Drivers ......30
New Aftermarket Parts Regs ...............31
2012 MMG Committee..........................32
Jan-Feb 2013
Mopar Masters Guild 21st Annual Mee ng Informa on
NADA 2013 Pages 4-7
NADA Announces Conven on Keynote Speakers
Former Secretary of Defense Robert M. Gates, who will discuss
global poli cs and U.S. foreign policy, joins a lineup of industry
and inspira onal keynote speakers at the 2013 NADA Conven on &
Expo in Orlando, Fla., in February. Other keynote speakers at the
NADA conven on include John Krafcik, presi-dent and CEO of Hyundai
Motor America; NADA Chairman Bill Underriner, a new-car dealer in
Billings, Mont.; and incoming NADA Chairman David West-co , a
new-car dealer in Burlington, N.C. Capt. Mark Kelly, former NASA
as-tronaut, space shu le commander of Endeavours fi nal mission and
husband of former Congresswoman Gabrielle Gi ords, will deliver an
inspira onal address.
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2Mopar Masters Guild Magazine
Jan-Feb 2013
Welcome to 2013. This me of year has always been one of my
favorite. Fresh o much needed family me many of us are planning and
se ng goals for our businesses. There is no be er place to do that
than at the Mopar Masters Guild Annual mee ngs and NADA conven on.
In past years these mee ngs have been a spring board for planning
and goal se ng for many of the managers that at-tend. If you have
been on the fence about a ending or had not considered it please do
(should me s ll allow). Feel free to contact me at
[email protected] and I would be glad to talk with you
about the many benefi ts at-tending guild func ons can have.
Over the past year I have struggled with a topic that has faced
many dealerships. This is the changes in the collision industry as
they relate to State Farm and their Parts Trader program. I am sure
you have received many e-mail alerts or have read one of the
thousands of ar cles on the topic. The issue at hand is that
poli-cies dictated by large insurance companies and/or manufactures
are o en mes one sided and masked as marke ng campaigns that are
supposed to bring ben-efi t. These policies a ect our dealer body
on mul ple fronts yet they are o en implemented without the input
or considera on of those a ected. Specifi cally
the State Farm Parts Trader program impacts our dealerships
parts department as well as collision centers and custom-ers. In my
opinion these types of programs are an assault on the gross profi t
of the business they a ect. As advocates to the end consumer we
also need to be aware of how this may change the repair of their
vehicles.
One of our longest term members and well respected Parts
Directors has put together a brief outline of the State Farm
program in this issue. I encourage you to please read through it
but dont stop there. Research from credible fi rst hand sources how
this program may a ect your collision shop, dealership and even you
as a consumer. Replace the ini al pas-sion you may have with
factual data. Doing so will put you in the best posi on to
formulate an e ec ve business plan as to how you will manage such
programs.
Please also enjoy the many other ar cles in this issue. I hope
to see as many of you as possible at the upcoming Mopar Masters
Guild mee ngs and recep on during the NADA conven on in February.
Un l then consider the words of Maya Angelou
Ive learned that you shouldnt go through life with a catchers mi
on both hands; you need to be able to throw some-thing back.
Its me for us to start throwing back and making sure that
policies that nega vely a ect us are equitable for all.
Manu-factures, insurance companies and any outside en ty driving
policy into our businesses need our throughput as we toler-ate
their policy. Therefore we all need to become be er partners.
Neither will accomplish their goals without the other.
Steve Hofer
President
Mopar Masters Guild
Letter from MMG President
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3The exchange of information by like sized dealers in a
non-competitive environment.
Leaders in the Sale of Quality Mopar Parts
Never Attended a Mopar Masters Guild Meeting?The annual mee ng
is of great value to every MMG member.
Here are some of the benefi ts:
Presenta ons from top Mopar corporate managersThese are no-bull
two-way informa on exchanges that allow you to plan for whats
coming during the year. You will also likely get a chance to talk
informally with these same top managers at the opening recep on or
another of the guilds social func ons.
Presenta ons from the guilds suppor ng vendorsAll of the most
important vendors to your dealership will have their top brass and
technical gurus here to tell you whats in the pipeline, including
new products and so ware modifi ca ons.
Learn what the top Mopar dealership parts managers are
doingYoure one of the top, too, or you wouldnt be a member! Come
and share your experience.
Input to the annual Detroit mee ng with Mopar Execu vesWant to
put your two cents in? Members assemble a list of Detroit issues
that the guild execu ve commi ee takes to Detroit for candid
discussion. Mopar execs ask us our opinion of possible new programs
and explain their business posi ons. These discussions have
resulted in many posi ve changes for all dealers. They also give
Mopar a be er under-standing of our needs.
The NADA conven on fl oor alone is worth the trip! Mopar has a
big exhibit with all the right people and info. Check out all the
other vendor exhibits; maybe buy some new equipment for the
store!
NADAs educa onal seminars are presented by the top names in all
dealership areas and cover a wide variety of useful topics. You
also receive a binder with notes from all sessions, including those
you could not a end.
The Super Performance group held in conjunc on with the Guild
mee ng earns you training credits and lets you hear great ideas
from managers not in your area. The Dealer Composite lets you
compare your numbers to those of every dealer a ending. If you no
ce another members number in a certain area (GP on re sales, stock
order discount, etc.) is where you want your number to be, just
make a note and ask him how he does it.
Wearables! Make room in your suitcase you will receive stylish
addi ons to your in-dealership wardrobe, each bearing the MMG
logo.
Good food and friendship awaits. Most likely someone you already
know will be a ending, and, with the wide variety of ac vi es
available, its even more likely you will strike up a friendly rela
onship with someone you meet.
The guild has made it possible for all Mopar Masters to enjoy
these benefi ts, which actually amount to a compe ve advantage for
your business.
What do you need to bring with you? Just a willingness to par
cipate and share your knowledge and perspec ve. If you are a Mopar
Master, you have something to o er the guild. Some mes the simplest
idea, the one you were even a li le embarrassed to men on, is just
what another member needed to hear.
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4Mopar Masters Guild Magazine
Jan-Feb 2013
Continued on Page 5
NADA 2013 - Orlandowww.nada.org
Mopar Masters Guild NADA 2013 Tenta ve Agenda
All Loca ons for mee ngs TBA Thursday, February 7th Travel and
arrive in Orlando
6:00pm 10:00pm Welcome Recep on for MMG Members &
Spouses/Guests
Execu ve Commi ee Breakout
Loca on TBA
Friday, February 8th
9:00am 11:00am Spouses Breakfast
Guild Func ons:
7:00am - 8:00am MMG Guild Business/Commi ee Reports Opening
address by Guild President Steve Hofer Welcome Comments from Vice
President Rick Cutaia Treasurers Report from Mark Skinner
Secretarys reading of the minutes from Joe McBeth Commi ee
Reports
8:00am - 9:00am Vendor Presenta on - Reynolds &
Reynolds9:00am - 10:00am Vendor Presenta on - Tracy
Industries10:00am - 11:00am Vendor Presenta on - Dealer Tire11:00am
- 12:00pm Vendor Presenta on - Katzkin
12:00pm - 1:00pm Lunch - TBA
1:00pm - 2:00pm Vendor Presenta on - ADP2:00pm - 3:00pm Vendor
Presneta on - Elite Extra3:00pm - 4:00 pm Vendor Presenta on -
Guidepoint4:00pm - 5:00pm Vendor Presenta on - Snap-On Business
Solu ons
5:00pm Adjourn
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5The exchange of information by like sized dealers in a
non-competitive environment.
Leaders in the Sale of Quality Mopar Parts
7:00pm 10:00pm Mopar Masters Cocktail Recep on at The Ice Bar -
Orlando Dress-Business Casual
Transporta on runs from 6:00pm 10:00pm
Saturday, February 9th7:00am - 8:00am Guild Business - Open
Discussion 8:00am 9:00am Vendor Presenta on - OEConnec on9:00am
10:00am Con nua on of Guild Business
10:00am 12:00pm Vendor Fair Featuring: Corporate Billing LLC
Rousseau Storage Autobody News FenderBender/Ratchet+Wrench Magne
-Marelli Fastenal
12:00pm 1:00pm Lunch - TBA
12:00pm 4:00pm Mopar
4:00pm 5:00pm Vendor Presenta on - UPS
5:00pm Adjourn
Evening Open Night: Explore Orlando
Sunday, February 10th Open Members can use this me to a end the
NADA Conven on or to explore Orlando
Monday, February 11th Super Performance Group Session - Hilton
Orlando/Lake Buena Vista Walt Disney World Resort 8:00am - 4:00pm
Moderators - Mark Beaton & Tom Rice
Tuesday, February 12th Super Performance Group Session - Hilton
Orlando/Lake Buena Vista Walt Disney World Resort 8:00am - Noon
Continued from Page 4
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6Mopar Masters Guild Magazine
Jan-Feb 2013
7:00PM10:00PMOur reception this year will not only impress, but
will ffreeze in your minds for a lifetime. Come and share some
food, fun and drinks with the MOPAR MASTERS GUILD members and
friends.
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7The exchange of information by like sized dealers in a
non-competitive environment.
Leaders in the Sale of Quality Mopar Parts
Orlando EntertainmentWalt Disney World is not just for kids. It
o ers plenty of things to enjoy for adults outside of the theme
parks too.
Close to Epcot, Disneys Boardwalk o ers several upscale shops,
restaurants, and nightlife op ons. Jellyrolls, an adult-only
nightspot, features dueling pianos and sing-alongs. And Big River
Grille & Brewing Works at the Boardwalk is Disneys only
brewpub.
Downtown Disney, which is just across the street from the
Hilton, has something for the en re family: a 24-screen movie
theater; shops (including a Lego Imagina on Center), with some open
un l 11:30 p.m.; and restaurants galore. Fuego by Sosa Cigars is an
upscale cigar bar for adults, or if you love salsa music, try
Bongos Cuban Cafe, owned by Gloria and Emilio Estefan. House of
Blues serves Cajun food in its restaurant and live music in the
adjacent concert hall; the blues bar at House of Blues also has
live jazz every night and is one of the few late-night dining op
ons at Downtown Disney. Raglan Road Irish Pub & Restaurant is
another adult-friendly venue with live music.
Kids will love the Rainforest Cafe or the T-Rex restaurant with
animated dinosaurs, both located at Downtown Disney. Cirque du
Soleils La Nouba is a must-see, so book in advance. This show is a
hit with all ages, even reluctant teenagers. Its not a circus in
the tradi onal sense; its exo c music, elaborate stage, and
whimsical, humorous presenta on make it fun for the whole
family.
DisneyQuest at Downtown Disney is ideal for a cold or rainy day
or for people who dont want to ride a real roller coaster; most of
the rides here take place with mo on simulators. Young kids enjoy
this indoor theme park with interac ve games and simulator
technology. To avoid crowds, go late morning or early a ernoon. On
the Virtual Jungle Cruise, paddle a mo on-simulator ra ; take a
virtual-reality trip on Aladdins Magic Carpet Ride; or fi ght
pirates in 3-D on a mo on-base pla orm (that is, the ship shudders
when a cannonball hits it) in Pirates of the CaribbeanBa le for
Buccaneer Gold. In Mighty Ducks Pinball Slam, you are the pinball;
you stand on top of a giant hockey puck and control movements
through a virtual-reality pinball machine with a joys ck. At
Cyberspace Mountain, you can create and ride your own roller
coaster on a virtual-reality mo on-simulator; at Anima on Academy,
students of any age can learn how to draw Disney characters.
CityWalk at Universal Studios is much smaller than Downtown
Disney but also has the typical restaurants and shops. However,
Universal has something Downtown Disney does not: the Blue Man
Group. The show was updated in 2012 and, like La Nouba, is great
for all ages. In this unique performance art, three bald, mute men
(who are painted blue) play fast-paced percussion music on complex
instruments made of PVC pipe and combine it with mul media e ects.
The tribal rhythms form a backdrop for the comedic theater that
ensues.
Amber Kaye Henderson
Editor, Uno cial Guides
(Marvin Windhams daughter)
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8Mopar Masters Guild Magazine
Jan-Feb 2013
MMG NADA 2013 Scheduled A endees Paul Allred Stateline CJD
Michaele Beaton Crown CDJR Jeremy Bergem Dave Smith Motors Crete
Colby Dave Smith Motors Rick Cutaia Rick Hendrick DCJR Mark
Hargreaves Rick Hendrick DCJR Steve Hofer Park CJ Brent Hoge Larry
H. Miller CJDR Glen Hojnacki Milosch's Palace CJD Dan Hutton Tom
O'Brien CJD J.D. Ipsen Ken Garff West Valley CJD Randy Kaiser
Stateline CJD Doug Kearns Yark Chrysler Jeep Dodge Tom Kellogg
Harold Zeigler CDJ Bob Kornstadt Harold Zeigler CDJ Rod Krueger
Yark Chrysler Jeep Dodge Joe McBeth Dallas DCJ Susan McDaniel Bill
Luke CJD Mike Mulkins Go CJ West Tim Nordquist Performance CJD
Gerry Oakes Performance CJD Mike Opperman Baxter CJD Doug Price
Security DCJR Andy Reed Allen Samuel DCJ Randy Rogers Huffi nes CJD
Tom Saigh Milosch's Palace CJD Mark Skinner Power CJD Rick Stewart
Commonwealth Dodge Adam Thompson Park CJ Mike Tognarelli Hinckley
Automotive Marvin Windham Benchmark CJD Alan Yancey Hayes CDJ Roy
Benner Guest Phil Krueger Buerge CJDR Guillermo Nava Buerge CJDR
Mike Gerber Rairdon Chrysler Jonathan Dworsky Park CJ Larry Morris
Fred Beans DCJ Casey Brown Allen Samuel DCJ
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9The exchange of information by like sized dealers in a
non-competitive environment.
Leaders in the Sale of Quality Mopar Parts
WV Injunc on Forces Liberty Mutual to Comply with Non-OEM Parts
Law
West Virginia Attorney General Darrell McGraw announced that the
Circuit Court of Kanawha County has issued a permanent injunction
against Liberty Mutual Insurance Company from using salvaged or
aftermarket crash parts to repair motor vehicles that are less than
three years old. McGraws offi ce had secured a temporary injunction
against the insurer in April 2012.
McGraws offi ce says the courts order upholds current state law
that requires insurance companies and body shops to obtain a
consumers written authorization before salvaged parts are used for
the repair of new vehicles.
Attorney General McGraw sued Liberty Mutual in January of 2012,
after an investigation by his Con-sumer Protection Division
revealed that Liberty Mutual had willfully violated state consumer
protection laws. Liberty Mutual admitted in court documents that it
had repaired nearly 200 vehicles using junk-yard and aftermarket
parts in blatant disregard of the Aftermarket Crash Parts Act.
Moreover, it contin-ued to defend its surreptitious use of these
parts which jeopardized consumers safety and diminished the value
of consumers vehic les, according to the AGs offi ce.
McGraw said, This is a victory for West Virginia consumers.
Every consumer has the right to know the type and quality of crash
parts used to repair their damaged vehicles.
The court has not yet ruled on the amount of restitution Liberty
Mutual will be required to pay to con-sumers, nor did it rule on
the amount of the civil penalties.
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10
Mopar Masters Guild Magazine
Jan-Feb 2013
Learning for Profi tA ending industry events can spark new ideas
to help you run your shop leaner and smarter, as long as you know
how to implement what you learn. B R I T T J O H N S E N
Collision industry veteran Dan Bailey has been going to
conferences, trade shows and industry mee ngs for more than 30
years, and they have changed his business drama cally.
Through a ending these events, he learned about trends and
technology that helped him double his revenue in less than a year.
A few decades ago, the former CARSTAR CEO bought a pressurized
downdra spray booth, a frame machine that allowed him to repair
unibody vehicles, and a computerized management system.
Those investments, all discovered through par cipa on in
industry events, enabled his annual revenue to grow from $750,000
in 1979 to $1.5 million in 1980, because he had the technology and
capabili es to perform repairs that no one else was doing, he says.
Shop operators have the same opportunity to benefi t from trade
events today.
(Going to conferences) is what changed my business, says Bailey,
who today is vice president of opera ons at two of fi ve CARSTAR
shops that earn $14 million annually. Bailey has mastered making
the most of his me and money at collision industry events. He makes
sure that when he goes, he gets something out of it.
Continued on Page 11
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11
The exchange of information by like sized dealers in a
non-competitive environment.
Leaders in the Sale of Quality Mopar Parts
Bailey and several other industry conference goers and
consultantsDoug Schlueter, national MSO manager for I-CAR; John
Bosin, president of LeanBosin; and Dave McBroom of Sunbeam Autobody
in Jacksonville, Fla.all provided their best advice for how to make
the most of your time and money at collision industry events, and
how to bring improvements back to your shop.
1.) Remember the golden rule. When it comes to a ending
conferences, trade shows and other industry events, Bailey has a
golden rule: Dont go unless you can come back with an idea that
paid for the cost of the trip. He spends about $1,200 to $1,500 per
trip, and takes four to six trips per year. He goes to the
Collision Industry Conference mee ngs, NACE, SEMA, and his 20 Group
mee ngs. Every trip is worth it, though, because of the ideas he
gets and the people he meets. With having that goal, youre always
looking for that golden nugget, he says.
2.) Begin with the end in mind. Schlueter borrows this phrase
from Stephen Covey, author of the classic book, The Seven Habits of
Highly E ec ve People. Schlueter says its important not to leave
the shop for a trip unless you know what the outcome is going to
be. Before you even think of going, brainstorm poten al take-aways
from the conference. Look at the agenda to see who will be
speaking, and on what topics. Think about who you might network
with and what value you can take back to the shop. What e ects
could all of this have on your day-to-day opera ons?
The way to get be er is to con nuously turn your
weaknesses into strengths.
Dan Bailey, former CEO, CARSTARBailey says its important to know
your strengths and weaknesses. This helps you priori ze what you
want to get out of the event. For example, if you have high
turnover, issues with employee mo va on or if you want to learn
about social media, then go to the relevant training sessions. If
you cant get something useful from the event, then youll want to
rethink going, he says.
3.) Send the right people. Bailey says when youre deciding who
from your shop should go to an industry event, choose someone who
can come home and implement change. Maybe its a manager, an es
mator or the owner. It must be someone who understands how the shop
needs to improve. The way to get be er is to con nuously turn your
weaknesses into strengths, he says.
Bosin says owners should be clear with employees about what they
need to gain from going to a conference. The sta ers who a end
should be responsible and take it seriously.
I dont want to sound like a prude or overbearing, but you can go
to events and get caught up in it, he says. Without planning, you
can come back and say you had fun, but what are you really bringing
back to share?
If youre so regimented and your schedule is so fi xed, then you
wont get anything out of the event.
Doug Schlueter, na onal MSO manager, I-CAR
Continued from Page 10
Continued on Page 14
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12
Mopar Masters Guild Magazine
Jan-Feb 2013O
ur S
uppo
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s: Su
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13
The exchange of information by like sized dealers in a
non-competitive environment.
Leaders in the Sale of Quality Mopar PartsO
ur Supporting Vendors: Sup
port th
ose wh
o sup
port you
.
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14
Mopar Masters Guild Magazine
Jan-Feb 2013
However, he says you can also send people to a conference as a
reward for their hard work not necessarily to implement changes or
learn new skills. If thats the case, then be up front with your
employees that you just want them to enjoy themselves.
4.) Plan, but dont over-plan. Bailey says he plans his trips to
conferences at least three or four months in ad-vance. That way he
gets his room and plane cket booked, and he has me to research what
ques ons he has and what ideas or technology he wants to
explore.
He also has me to send e-mail to colleagues and plan to take
someone out to lunch or drinks during the event.
However, Schlueter warns not to over-plan. He says not to plan
more than one or two dinners or lunches, and then leave a lot of fl
exibility for spontaneously grabbing co ee with people to talk
about ideas generated in conference sessions.
If youre so regimented and your schedule is so fi xed, then you
wont get anything out of the event, because youre always worried
about the next thing on your schedule, he says.
5.) Take good notes. Schlueter says he uses a FranklinCovey
planning system during the conferences he goes to. He takes a page
from the planner and takes notes with short bullet point statements
that help him remem-ber what he talked about with someone or what
he learned in a training session. He does this a er the meet-ing,
and can always return to the page to jog his memory of what he
learned, as well as ideas for next steps. He suggests shops write
down to-dos that can be delegated or even begin e-mail conversa ons
from the confer-ence.
6.) Network. Introduce yourself to new people on showroom fl
oors, meet up with old colleagues from across the country, or pick
the brain of the guy next to you. No ma er what, make sure you make
new connec ons. You can meet new friends, learn great business prac
ces and get perspec ve on industry issues. Be sure to bring your
business cards with you, too.
7.) Take it back to the shop. Plan to sit down with shop
employees with pizza and discuss ideas. If you do noth-ing else, at
least plan to talk about some key points you learned, ideas other
shops are using, and ques ons you want to raise. If you have ideas
for big change and are not the owner, then talk to your boss about
what inspired you. If you want to make some major changes at the
shop and want to get sta feedback, then a lunch mee ng is the
perfect place to talk about it.
8.) Get involved. Bailey says he highly recommends ge ng
involved with organiza ons like the Society of Col-lision Repair
Specialists, the Automo ve Service Associa on, the Collision
Industry Conference, and others. He has found that when he gets
involved, he learns more about the industry and fi nds out about
trends earlier. Then by the me you get to a conference, you are
ahead of the game. I think you have an advantage because you learn
about new things sooner, he says. The industry always needs
volunteers to help move this industry forward, and to make it be er
for all of us.
9.) Keep learning. McBroom says there are many opportuni es in
the industry to keep improving. The mind set needs to be, I want to
learn more. I want to be be er tomorrow than I was today, he says.
Im an old re red Army major. Ive always had high aspira ons, and
Ive always set high goals. I love to be a winner. I cant stand to
lose.
Continued from Page 11
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15
The exchange of information by like sized dealers in a
non-competitive environment.
Leaders in the Sale of Quality Mopar Parts
Decisions, Decisions, Decisions!! extrapolate1. infer: to use
known facts as the star ng point from which to draw inferences or
conclusions about something unknown
2. es mate value: to es mate a value that falls outside a range
of known values, e.g. by extending a curve on a graph
Synonyms: infer, induce, generalize, reason, deduce, conclude,
draw conclusions
Our job as managers depend on our ability to read the
marketplace and to make changes and tweaks as necessary to allow us
to keep up with change. Without the ability to extrapolate known
facts and draw conclu-sions based o those facts, we couldnt stay
abreast of the industry, and would eventually fail.
Here are some facts as they relate to the Parts Trader / State
Farm Insurance issue thats buzzing in our indus-try.
Insurance companies as an industry, largely control the
collision repairer industry through the various DRP programs. In
exchange for a chunk of their business they many mes ask these
shops for conces-sions. These arrangements started out innocently
but over the years have become more intrusive into the repair shops
processes and prices.
State Farm grades their Select Service Shops by a complex
grading system (Dashboard) that compares shops to each other and
then a grade is given. The algorithm and methods of grading are not
publicly disclosed.
State Farm and Parts Trader are engaged in a pilot program in
several US markets that will require Collision Shops to input es
mates and the subsequent parts orders through the Parts Trader
portal to suppliers.
Par cipa on in Parts Trader is a supplier decision. Par cipa on
in State Farms Select Service DRP is a repairer decision.
State Farm has stated that they cannot guarantee that margins
will remain the same, once this portal is being used.
Parts Trader was founded in New Zealand and in that country they
require OEs to bid on parts orders through a blind bid process.
The ini al Parts Trader portals required the OE Supplier to
enter an MSRP (this has subsequently been removed).
In 2014 Parts Trader plans to start charging suppliers to allow
them to sell to the State Farm (and other insurers that may
join).
Continued on Page 16
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16
Mopar Masters Guild Magazine
Jan-Feb 2013
Mr. George Avery of State Farm stated in a speech before the
GCIA, that State Farm hopes to assist the industry, by reducing
totals because of parts compe veness reducing repair costs. He went
on to state that State Farm spends $3 billion per year for
parts.
Mr. Avery also said, at the GCIA mee ng, The Birmingham
repairers removed themselves from the program without giving the
program an a empt and I feel this decision was based on misinforma
on and specula on.
I understand the passion that surrounds this topic, but in
reality it comes down to a basic business decision, based on the
facts and our ability to draw conclusions based on the known set of
facts. In my opinion you can only draw one conclusion based on the
facts and what they infer.
Tony Passwater has put together a website with a collec on of
related documents on the PartsTrader issue. (Copy and paste in your
browser or Ctrl+click)
h
ps://docs.google.com/folder/d/0ByS26G5qM17pNmoxeTVrRndkM3c/edit?pli=1
There is tons of informa on available and we suggest you visit
the page, read the documents, and become educated on this very
important issue.
Subitted byMarvin Windham - Benchmark CDJR
Continued from Page 15
U.S. Auto Sales Reach Post-Recession Peak in 2012With the
release of automakers year-end numbers over the past couple weeks,
the U.S. auto industry capped its best year in terms of auto sales
since 2007.
The industry totaled 14.5 million deliveries in 2012, a
post-recession peak that also marked the fi rst three-year stretch
of 10 percent growth since 1973.
For a comparison, the industry averaged almost 17 million
vehicles each year in the decade prior to 2007.
General Motors Corp. increased its sales by 3.7 percent (2.6
million units) and retained its place as the overall sales leader
in the U.S. market.
Ford Motor Co. was second at 2.24 million, a 4.7 percent
growth.
Toyota was third at 2.08 million unit with 27 percent growth.
The company also had the top-selling vehicle in the U.S. for the
11th straight year, the Camry.
Chrysler Group LLC, with a 21 percent jump and 1.65 million
units delivered, was fourth.
Honda Co. was next at 1.42 million units in 2012, a 24 percent
increase.
Some of the most notable improvements in sales came from luxury
automakers. BMW showed a 14 percent increase in its U.S.
salesincluding a staggering 39 percent jump in Decembermoving
281,460 total units for the year. Mercedes-Benz and Lexus also had
big years.
-
17
The exchange of information by like sized dealers in a
non-competitive environment.
Leaders in the Sale of Quality Mopar Parts
Copyright 2013 U
nited Parcel Service of Am
erica, Inc.
3 WAYS LOGISTICS DRIVES DEALER PERFORMANCE
Options are vital in the auto industry, even with shipping. UPS
offers delivery by virtually any mode, any way you need it.1) MATCH
MODE AND SPEED TO NEED
Whether youre shipping documents,
auto parts or engines, UPSs multi-
ple modes can handle it all to help
you meet your commitments. From
packages to pallets, trucks to planes,
domestic to international, were the
single-source provider for your ship-
ping needs. And exible pickup and
delivery ensure youre on time and
on budget.
2) TECHNOLOGY THAT MAKES YOUR
JOB EASIER Gain more control of your
day, and help your customers better
plan theirs. Save time by simplifying
shipping with WorldShip, processing
your packages and freight using just
one system. LTL pickup notications
and full-visibility via Quantum View
let you and customers track progress
and receive emails notifying you of
shipment status.
3) E-COMMERCE SOLUTIONS
As online sales of parts grow, UPS
can help set you apart from competi-
tors. The UPS Developer Kit, including
address validation and tracking, lets
you integrate our technology into your
systems to boost customer satisfac-
tion and contain costs. For turnkey
functionality, UPS Ready Marketplace
Providers help you gain more custom-
ers, sales and success.
For more information, contact UPS at 800-567-9989 or visit the
Chrysler MarketCenter site within DealerConnect.
UP23020_Mopar_Ad_011713.indd 1 1/17/13 11:53 AM
-
18
Mopar Masters Guild Magazine
Jan-Feb 2013
Allen Samuels Chrysler Dodge Jeep Ram Ennis, TX
Allen Samuels Dodge Chrysler Jeep Ram
Fort Worth, TX
Allen Samuels Chrysler Dodge Jeep AllianceFort Worth, TX
Allen Samuels Chrysler Dodge Jeep Ram
Port Arthur, TX
Allen Samuels Dodge Chrysler Jeep Ram
Houston, TX
Allen Samuels Dodge Chrysler Jeep Ram
Katy, TX
Allen Samuels Dodge Chrysler Jeep Ram
Tyler, TX
Allen Samuels Dodge Chrysler Jeep Ram
Waco, TX
Benchmark Chrysler Dodge Jeep RamBirmingham, AL
Buerge Chrysler JeepLos Angeles, CA
Contemporary Chrysler Dodge Jeep
Milford, NH
Earnhardts Gilbert hrysler Jeep Dodge
Gilbert, AZ
Hayes Chrysler Dodge JeepGainesville, GA
Hayes Chrysler Jeep DodgeBaldwin, GA 30511
Hayes Dodge Chrysler Jeep Ram
Lawrenceville, GA
Mark DodgeMobile, AL
Pollard Friendly Motor Company
Boulder, CO
Rairdons Dodge Chrysler Jeep Ram of Kirkland
Kirkland, WA
Stinnett Chrysler Dodge JeepNewport, TN
Blackwell AutomotiveDanville, VA
Central Avenue Chrysler Jeep Dodge Ram
Larry Roesch ChryslerJeep DodgeElmhurst, IL
Reidman MotorsConnersville, IN
Jim Cogdill Dodge Chysler Jeep
Knoxville, TN
Bald Hill Dodge Chysler Jeep Kia
Warwick, RI
Dutchess Dodge, IncPoughkeepsie, NY
In my 35 years as Parts Manager I feel like my decision to do
business with Corporate Billing has been one of my best decisions.
Their careful DQGHIFLHQWKDQGOLQJRIP\H[LVWLQJ
customer base, along with their willingness to help me capture
new
business has been a tremendous help in a competitive market.
- Marvin WindhamParts Manager
$WUVWJODQFHLWVHHPHGFUD]\WRSD\DQRXWVLGHUPWRGRZKDWRXU3DUWV
Managers and Outside Sales personnel could and should be more
than capable of. As it turned out, Corporate Billing
DQGWKHLUWHDPRIH[SHUWFOLHQW&UHGLWagents approved more new
Wholesale
3DUWVFOLHQWVLQWKHUVWZHHNVWKDQRXUEXVLQHVVRIFHVWDIIKDGDSSURYHGLQWKH
previous 6 months.
- Bruce R BensonCorporate Director of Fixed Operations
Corporate Billing has been great for us. It has allowed us more
time to focus
on customer service and to focus on potential new customers
rather than
worry about collecting receivables. Your staff is very helpful
and prompt when we need something handled for a customer.
- Casey BrownParts Manager
All these CHRYSLER DEALERS cant be wrong.
-
19
The exchange of information by like sized dealers in a
non-competitive environment.
Leaders in the Sale of Quality Mopar Parts
We are a Proud Supporter of the Mopar Masters Guild.2013. All
rights reserved.
Find out how we can personalize your marketing message to help
grow your parts business:
Contact: Chris Messer, Publisher 651.224.6207 ext. 14 e
[email protected]
WE LOOK FORWARD TO SEEING YOU IN ORLANDO!
-
20
Mopar Masters Guild Magazine
Jan-Feb 2013
-
21
The exchange of information by like sized dealers in a
non-competitive environment.
Leaders in the Sale of Quality Mopar Parts
-
22
Mopar Masters Guild Magazine
Jan-Feb 2013
MAKE MOPAR YOUR FIRST STOP
FOR VALUEFRONT OR REAR BRAKE SERVICE
* Includes front or rear disc brake pad or shoe replacement with
Mopar Value Line Brakes (semi-metallic), inspect rotor, drum and
caliper, check brake uid level and road-test vehicle.
Refacing/machining and uids extra. Lifetime Limited Warranty on
Mopar Value Line brake pads and shoes. See your Service Advisor for
details. Original equipment and ceramic brakes available at
additional charge. Price does not include tax.
See Service Advisor for details.
$XXXX
2012 Chrysler Group LLC. All Rights Reserved. Chrysler, Jeep,
Dodge, Ram, SRT and Mopar are registered trademarks of Chrysler
Group LLC. FIAT is a registered trademark of Fiat Group Marketing
& Corporate Communication S.p.A., used under license by
Chrysler Group LLC. Printed in U.S.A.
Customizable Display Panel (Fits Tower Display) $26.00 eachPanel
comes personalized with the pricing of your choice!
8 x 3 Horizontal Banner $70.00 each
Indoor/Outdoor Sign (Two 1-sided panels) $72.00
24 X 36 Poster $15.00 each
These all-new point of sale materials feature the Mopar Value
Line Brake Friction Lifetime Limited Warranty message and are
available to support your On-Demand Brakes Promotion in your
Service Lane.
Visit the Service Drive Store today to place your
order:www.dealers-mopar.com > Sales Tools > Service Drive
Store > Whats New
17617 2013 Chrysler Group LLC. All Rights Reserved. Mopar is a
registered trademark of Chrysler Group LLC. Printed in U.S.A.
NEWNEWMOPAR LLW BRAKE POS MATERIALS MOPAR LLW BRAKE POS
MATERIALS
17617_MoparMastersAdFeb2013.indd 1 1/21/13 1:41 PM
-
23
The exchange of information by like sized dealers in a
non-competitive environment.
Leaders in the Sale of Quality Mopar Parts
Want to list your parts on PartsVoice?Call 866.772.1850 or visit
PartsVoice.com
OEM PARTS LISTED ON OUR WEBSITE EVERY DAY
SEARCHES PERFORMED EACH MONTH
PARTS LOCATOR IN NORTH AMERICA
10,000,000200,000+NUMBER 1
PartsVoice | 713 Brooksedge Plaza Drive, Westerville, OH 43801 |
866.772.1850
-
24
Mopar Masters Guild Magazine
Jan-Feb 2013
ADP, Inc. Dealer Services Group / 1950 Hassell Road / Hoffman
Estates, IL 60169-6308 / adpdealerservices.com / 888.424.6342 2012
ADP, Inc. - Dealer Services Group / ADP is a registered trademark
of ADP, Inc.
Enhanced Marketing Forms
Increase Revenue and Improve Customer Retention
Enhanced Marketing Forms make it easy to leverage
information you already print on your ADP LaserStation
Forms by converting existing document information into a
powerful personalized point-of-sale marketing tool.
Enhanced Marketing Forms Can help Drive Sales & Service
Revenue
Improve Your Check-In Process
Drive Customers Back into Your Service Department
Personalize Messaging at the Right Time Every Time With
Automatic Triggers Based On Invoice Date or Month (Seasonal
Coupons)
RO Opened Date
Mileage
Existing or non-existing email
Heres Just a Few Examples: Sales Department Marketing to Service
Customers
Extended Service Contract Reminder Letter
Sales Alerts
Thank You Letter (CSI Message)
E-Mail Capture
Denied Work Letter
Denied work indicator
Customer Number
Op Code
Labor Type
Drive Customers Back into Your Service and Parts Department With
Coupons
Coupons, either Static or Variable are one of the main benefits
of Enhanced Marketing Forms. Used as a Marketing tool, coupons are
printed right on the forms at the point-of-sale to generate
additional business.
Static Coupons print the same coupon on very document
Variable Coupons print unique coupons based on user defined
triggering conditions
Powered by ADP LaserStation
-
25
The exchange of information by like sized dealers in a
non-competitive environment.
Leaders in the Sale of Quality Mopar Parts
ADP, Inc. Dealer Services Group / 1950 Hassell Road / Hoffman
Estates, IL 60169-6308 / adpdealerservices.com / 888.424.6342 2012
ADP, Inc. - Dealer Services Group / ADP is a registered trademark
of ADP, Inc.
Continued
Enhanced Marketing Forms
Keep Customers Coming Back Time After Time With Oil Change
Window Stickers
Create custom oil change Window Stickers automatically. Enhanced
Marketing Forms Window Stickers print when the repair includes the
oil change op-code. A separate sheet of paper with the window
sticker automatically prints with a customizable message to your
customers.
Simplify Your Window Sticker Reminder Process
Utilizes the data from your Dealer Management System (DMS) to
automatically generate stickers
Provide dealership information as well as a date and mileage
information for the next Service due.
Eliminates the need for expensive printers that only perform one
function
Includes special offers for returning customers Removable,
Customizable
Oil Change Window Sticker
Sales
Service & Parts
Automatically triggered coupons and promotional offers
Automatically generated hang tags, dash sheets, and Multi-Point
Inspection forms
Barcode Enhancements
Coupons*
Trigger Forms
Hang Tags*
Vertical Data printing (for easy file retrieval)
Additional layouts for:
o Service Invoices and Workorder o Parts Invoices o Purchase
Orders (2-up)* o Cash Receipts (2-up)*
Note: Standard formatting will be applied on all static coupons
unless otherwise indicated on the sample form mockups.
To learn how Enhanced Marketing Forms can help you drive more
Revenue, call 888.424.6342 or visit us at
adpdealerservices.com.
Enhanced Marketing Forms Packaging Options Include:
* Requires stock paper
-
26
Mopar Masters Guild Magazine
Jan-Feb 2013
To streamline your business contact 1.888.484.8729
or visit www.eliteextra.com
for more information!
www.eliteextra.com
EXTRA
Stats:EEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSStttttttttttttttttttttttttttttttttttttttttttttaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaatttttttttttttttttttttttttttttttttttttttttttttssssssssssssssssssssssssssssssssssssssssssssssssss::::::::::::::::::::::::::::::::::::::::::
in Parts Delivered
Monthlyinininininininininininiininininininininininininininininininininininininninininn
PPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPararararararaarrararararararrararararrararararararraraaraararaararaaaararararaararaarartstststststststststststststststtstsstststststtststststststststtststststsstsstststsssts
DDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDeleleeleleleeleleleleeeeeeleeleleleleleleleleleleleleleeeeleeeleleeeeeeeeeeeee
iviviiviviviviviviviviviviviivivvivivivivivvivivvivivivivivivivivivivivivvvveererererererereeerererererererererereererrereerereeerrerererererererreeerereeereddedededdedededdededdedddedededededededededededdedededededededededededededededededdeeedeee
MMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMonononononononononononnoonononononononoononononononononononononononononononononoononoooooo
ththththhhhthththththththththhththhthhhhthththhthththththttthttththththththlylylylylyylylylylylylylylylylylylylylylyylylylyylyylyyylyyyylyylyyyyy
Routes Created
MonthlyRoRoRoRoRoRoRoRoRoRoRoRoRoRoRoRoRoRoRoRoRoRoRoRRoRRRRoRoRoRoRoRoRoRoRoRoRoRoRRoRooRoRoRooutututtutttututututututututututututututttuttutuutututututuutuutututtuteseseseseseseesesesesesessesssesesesesseseseseseseseseseseseseseseseseseseesseseseeeeesee
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCrerrerererererererererererererrerererererrereeerereerereerererereererererereeeeatatatatatatatatatatatatatatatatatatataatatatatatatatatatatatataataataatatatatattaaaatedededededededededededdeddededededededededdededededededededdedededdededededededededeeeddeed
MMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMononononononoonononononnononononononononononononononononononononononoononnononnonnoooonthththtthththththththththththhthththththhtthththhthththththththtththththththt
ylylylylylyylylylylyylylylyylyllylylylylylylylylylylyylyylylyylyyyyyy
Miles Driven
iiMiMiMiMiMMiMiMiMiMiMiMiMiMiMiMiMiMiMiMiMiMMiMiMMiMiMiMMiMiMiMiMiMMiMiMiMMMMiMM
leleeleeleleleleleleleeleleeleleleeleleleeleleeeleelelleeleeleeeeleeeeesssssssssssssssssssssssssssssssssssssssss
DrDrDrDDrDrDrDrDrDrDrDrDrDrDrDrDrDrDrDrDrDDDrDrDrDrDrDrDDrDrDrDrDDrDDrrDrrDrDrDDDD
iiviviviviviviviviviviviviviivivivivviviviviviiviviiviviviviviviivivivvvvvvivveneneneneneneneneeneneenenneneneneneneneneneneneneneneneneneneneneneneneneneeeneeenne
Invoices Delivered
IInInInInInInnInInnInInInInInInnnInInInInInIInIInInInnInnInInInInnInnvovovovovovovovovovoovovovooovoovovovovovovovovovovovovovoovoovovovvovovovoovoov
icicicicicicicicicicicicicicicicicicicicicicicicciciciciciicicicicicicciccccceseseesesesesesesesesesesesesessesesesesesesesessesesesesesesesesesesesesesesesseesessese
DDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDeleleleleeleeleleeeleleleleeleleleleeleleleleleleleleeleleeeeleleeeeeleleee
iiiivviviviviviviviviviviviivvivivivivivivivivivivivivivivivvvivvvvvvvi
erererererererererererererererererererererererererererreererererereerrrerereereereeeee
dededededededdededededeedededededdededededededededededededdedededededededeedededeeeded
gi iDrivers Using
EXTRADrDrDDrDDDrDrDrDrDrDrDrDrDrDrrDrDrDDDrDrDrDrDDDDrDrDrDrDrDrDrDrDrDDDrDDDrDrDrDrDDD
iiivivivivivivivivivivivivivviivivvivivivivivivivivviviivivvvvvvivvivivererererererereeereerereereererererererererererereerereeerererererererererereeeeee
sssssssssssssssssssssssssssssssssssssssssssss
UUsUUsUsUsUsUsUsUsUsUsUsUsUsUsUsUsUUUsUssUsUsUssUUsUsUsUUsUsUsUsUsUsUsUsUssUsUsUsUssUsUsU
ininiininininininininnninininininininininininininininninininininininninnnininnngggggggggggggggggggggggggggggggggggggggggggggggggg
EXEXXEXEXEXEXEXEXEXEEXEXEXEXEXEXEXEXEXEXEXEXEXEXEXEXEXEXEXEXEXEXEXEXEXEXEXEXEXEXXXXXXEEEXE
TRTRRTRTRTRTRTRTRTRTRTRTRTRTRTRTRTRTRTRTRTRTRTRTRTRTTTRTRRTRTRTRTRTRTTRTRTRTRTRTRRTRTRRRAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
EEEETAs
GeneratedETETETETETETETETETETEETETETETETETETETETTETETETETETETETETETEETETTETETETETEE
AsAsAsAsAsAsAsssAsAsAsAsAsAsAAAsAsAsAsAAsAsAsAsAsAsAsAsAsAsAsAsAsAsAsAAsAsAsAssAsAsAsAAss
GGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGenenneneneenenenenenenenenenenenenenenenenenenneeneneneneenenenenenenneneneneneeneneneee
erererereererereererererererererererereererrereeererererrerereererereereerre
ataatatattatatatatatatatatataatatatatattatatatatatatatataatatataattaatatatataaatatttededededededededededededededededddededededededededededededededeedededdedededededededeeeede
Using
EXTRAUsUsUsUsUsUsUsUsUsUsUsUsUUsUsUsUsUsUsUsUsUsUsUsUsUsUsUsUsUssUsUsUsUsUsUsUsUsssUsUsUsUsUsUsUUsinininininininnininininininiininniininininininniinininininininininininininnnninngggggggggggggggggggggggggggggggggggggggggggggggg
EXEXEXEXEXEXEXEXEXEXXEXEXEXEXEXEXEEXEXEXEXEXEXEXEXEXXEEXEXEXEXEXEXEXEXEXEXEXXXXEXTRTRTRTRRTRTRTRTRTRTRTRTRTRTRTRTRTRRTRTRTRTRTRTRTRTRTRTRTRRTRTRTRTRTRRRTRRRRRAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
Canadian Provinces
CaCaCaCaCCaCaCaCaCaCaCaCaCaCaCaCaCaCaCaCaCaCaCaCaCaCaCaCaCCaCaCaCaCaCCaCaCaCaCaCaCCaaaaCaanaananannanananananaananananananananananaaananananananananaanananananannaaaaaannadidididididididididdidididididididididididddidididididididiiddidididididdiddianananaananananananananananananaananaananaaanananananaaananaanannanananananaana
PPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPPProroororororororororororooooroororororororororrorooororororoorororororroororoo
iviviviviviviviviviiviviviviviviviviviviviviviviviviviivivviivivvivvvivv
cncncncncncncncncncncncncncnnncncncncncncncnccncncncnncncnnccncncncncncncncncncceseseeseseseseseseseeseseseseseseseseseseseseseesseseseseesesesesesessesesesesessUsing
EXTRAUsUsUsUsUsUsUsUsUsUsUsUsUUsUsUsUsUsUsUsUUsUUsUUsUsUsUsUsUssUsUsUsUsUsUsssUsUsUsUsUUsUssU
ininininininininininininninininininiinininnniinininininininininininnnnininnngggggggggggggggggggggggggggggggggggggggggggggggg
EXEXEXEXEXEXXEXEXEXXEEXEXEXEXEXEXEXEXEXEXEXEXEXEXEXEXEXEXEXXEXEXEXEXEXXEXEXXEEEEEEEXXTRRTRTRRRTRRTRTRTRTRTRTRTRTRTRTRTRRTRTRTRTRTRTRTRTRTRTRTRTRTRTRTRTRTRRRRRAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
-
27
The exchange of information by like sized dealers in a
non-competitive environment.
Leaders in the Sale of Quality Mopar Parts
Stop byBooth 3359
at NADAto see
whats next!
EAU CLAIRECHARLOTTESVILLE | DENVER | MILWAUKEE | MINNEAPOLIS/ST.
PAUL | OMAHA | SAN FRANCISCO
2985 58th Street | Eau Claire, WI 54703 | 715.874.2985
1.888.484.8729
www.eliteextra.com
Members of the Elite EXTRA team will be traveling to Orlando for
our fourth NADA show. Well be unveiling new features and look
forward to meeting customers and partners, new and old.
EXTRA now serves clients in 32 states and Canada, and were
looking forward to expanding even further in 2013.
So, please do stop by and visit us at Booth #3359 at NADA on
Feb. 9-11 in Orlando. Learn whats new and meet members of the EXTRA
team:
-LP:DUG President 5RVV.OHLQHU Business Development Manager
0DWW3RUWHU Senior Account Manager -RQ:DUG Account Manager
&KDG%DUW] Customer Relations Coordinator
Jim Ward
Matt Porter
Chad Bartz
Ross Kleiner
Jon Ward
EXTRA representatives Ross Kleiner and
Matt Porter will be presenting at the MMG Meeting Vendor
Session
at NADA on Friday, Feb. 8 at 2 p.m.
-
28
Mopar Masters Guild Magazine
Jan-Feb 2013
Show your consumers you care while increasing your service
protability with a consistent selling and write-up tool. Dealers
using Service Sales Kit experience:
s /VERADDITIONALUPSELLHOURSPERMONTH
s LABORINCREASEPER2/
s FEWERCLAIMSONPREEXISTINGDAMAGE
,EARNMOREBYSCANNINGTHE12CODEVISITINGhttp://bit.ly/ssk-foORCALLING888.853.2617.
2013 The Reynolds and Reynolds Company. All rights reserved.
1086189 1/13
-
29
The exchange of information by like sized dealers in a
non-competitive environment.
Leaders in the Sale of Quality Mopar Parts
Parts Procurement, Social Networking, I-CAR Top NORTHEAST 2013
Seminar Schedule
The Alliance of Automo ve Service Providers of New Jersey
(AASP/NJ) said that just about every hot topic that is of interest
to the automo ve repair service industry will be touched upon at
the upcoming 36th annual NORTHEAST 2013 Automo ve Services Show.
The show takes place March 8-10 at the Meadowlands Exposi- on
Center of Secaucus, NJ.
The weekend starts o with the SCRS and AASP/NJ-hosted East Coast
Resolu on Forum & Leadership Con-ference, which welcomes
representa ves from na onal and local automo ve repair associa ons
on Friday a ernoon at 1pm. This event will be followed by a panel
discussion on the industrys most controversial topic,
insurer-mandated parts procurement. The panel will include
representa ves from many of the State Farm PartsTrader program test
areas across the country, as well as discourse on other similar
programs currently in use or in development. Moderated by SCRS
Execu ve Director Aaron Schulenburg, the panel is expected to be an
early highlight of the weekend.
There are 100 reasons to come out to the NORTHEAST 2013 show,
says AASP/NJ President Je McDowell. But if you only need one, its
the parts procurement panel. This may be the single most devasta ng
threat to our industry in decades. NORTHEAST 2013 is going to be
the only place in the country where youre going to get a chance to
see so many professionals from di erent parts of the country who
are experiencing these new programs. No repairer should even think
of missing this.
Larry Montanez, one the industrys leading speakers and trade
writers (and a NORTHEAST favorite) will return to present Damage
Report Wri ng Case Study, where a endees will follow along with
three case studies on a quarter panel replacement, bumper fascia
replacement and key scratch down the side of a vehicle. Ad-di onal
procedures, materials, included and non-included items will be
covered, along with calcula ons of procedures. Larry will also be
teaming with Metropolitan Car-O-Liner to present a special Calcula
ng Frame/Uni-Body Set Up and Realignment demonstra on on Saturday
morning.
Future Cure will host an educa onal waterborne paint seminar,
Drying Waterborne in 2013: Just the Facts as well as Lease
Financing Made Easy and Pain ng with Nitrogen: Inside the Collision
Industrys Best-Kept Secret in conjunc on with Haydell Industries.
NUCAR will facilitate two programs presented by GM Parts: A er the
Crash, a seminar addressing new NVH technologies and several new
safety features, and Beyond the Four Strokes, a presenta on using
real world scenarios based on vehicles from several manufacturers
to focus on engine mechanical related misfi res diagnosis, SIDI
engine service techniques and most recent engine sensor
technology.
I-CAR will be represented by its latest class, Vehicle
Technology & Trends 2013 (NEW13) and the brave new world of
social media marke ng will be addressed by Frank Terlap of Summit
So ware Solu ons in Digital Marke ng = More Customers, Revenue and
Profi t.
With all our area has gone through over the past year, NORTHEAST
2013 really has so much more signifi -cance this year, McDowell
adds. Tough mes make for tough solu ons. NORTHEAST 2013 is a great
place to fi nd them.
-
30
Mopar Masters Guild Magazine
Jan-Feb 2013
Met P&C Will Reimburse Drivers Over Alleged Auto Insurance
Overcharges
Insurance Company Allegedly Failed to Pay Refunds; AGs Offi ce
Investigating Other Insurance Companies to Determine Whether They
Have Engaged in Similar Practices
BOSTON Metropolitan Property & Casualty Insurance Company
(Met P&C) has se led allega ons that it failed to refund
surcharge premiums to automobile insurance policyholders a er those
surcharges were eliminated by the Commonwealths Board of Appeal, or
otherwise removed from consumers driving records, A orney General
Martha Coakley announced today. The agreement will mandate an audit
to determine the amount of res tu on owed to consumers and will
block these alleged overcharges from happening in the future.
This is another example of an auto insurance ra ng problem that
our o ce discovered as a result of a con-sumer complaint, AG
Coakley said. While we are troubled that these overcharges
occurred, we are pleased that we were able to stop this unlawful
prac ce and protect consumers.
The Commonwealths Board of Appeal is an independent board that
reviews the fairness of at-fault accident determina ons made by
insurance companies for surcharge purposes. Once a surcharge is
vacated by the Board of Appeal, insurance companies are required by
law to refund the surcharge premium to the policyhold-er.
The AGs O ce began its inves ga on of Met P&Cs surcharge
prac ces a er receiving a complaint from a Massachuse s consumer
whose surcharge had been vacated by the Board of Appeal in 2010.
The inves ga on revealed that Met P&C had reportedly failed to
refund the consumer more than $700 in surcharge premiums. Met
P&C cooperated with the A orney Generals inves ga on.
Under the terms of the assurance of discon nuance fi led in Su
olk Superior Court last week, Met P&C will engage in a
supervised audit of the relevant insurance policies to determine
refund amounts, provide res tu- on to consumers plus 6% interest,
and pay the Commonwealth $50,000 plus addi onal amounts depending
on the results of the audit. Not all policyholders who had their
surcharges vacated by the Board of Appeal are expected to be a
ected.
The AGs O ce is now inves ga ng other insurance companies that
write auto insurance in Massachuse s to determine whether they have
engaged in similar prac ces. Consumers who believe that they paid
surcharge premium to a carrier that was not refunded a er their
surcharge was vacated by the Board of Appeal should call the A
orney Generals Insurance & Financial Services Division at
1-888-830-6277.
The A orney Generals O ce is inves ga ng this ma er with the
assistance of the Merit Ra ng Board. This case is being handled by
Inves ga ons Supervisor Arwen Thoman, Mathema cian Burt Feinberg,
Legal Analyst Emily Garvey, and Assistant A orney General Glenn
Kaplan, Chief of A orney General Coakleys Insurance & Financial
Services Division.
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31
The exchange of information by like sized dealers in a
non-competitive environment.
Leaders in the Sale of Quality Mopar Parts
New Aftermarket Parts Regs Receive Final Approval in
California
California Insurance Commissioner Dave Jones announced on Friday
that the O ce of Administra ve Law (OAL) has ap-proved amended
regula ons submi ed by the California Department of Insurance (CDI)
regarding the use of a ermar-ket crash parts.
The new regula ons are expected to become e ec ve on January 30,
2013 with compliance required 90 days a er they are fi led with the
Secretary of State, or on March 30, 2013. Any claims handling that
takes place on or a er the compli-ance date of March 30, 2013 will
be required to comply with these regula ons.
Specifi cally, the new regula ons will:
Require an insurer to pay for the costs associated with
returning a defec ve part and the cost to remove and replace the
defec ve part with a compliant non-OEM part or an OEM part;
Require the current insurers warranty be expressly stated in the
es mate of repair generated by the insurer; Require an insurer to
cease use of a part known to be non-compliant, and to no fy the
part distributer within
thirty (30) days;
Require an insurer to pay for an amount to repair the damaged
vehicle to its pre-loss condi on in a good and workmanlike manner,
based upon the repair standards required by auto body repair shops
licensed by the Bu-reau of Automo ve Repair.
Commissioner Jones said the new regula ons were sought to
further protect California consumers from physical and fi nancial
harm caused by defec ve or inferior a ermarket parts and to enhance
insurer accountability in the claims process. The amendments build
on exis ng protec ons by requiring insurers to se le automobile
insurance claims us-ing repair standards described by the Bureau of
Automo ve Repair, and not the insurers own standards of repair,
said Commissioner Jones. This also places greater accountability on
the insurer when they require use of an a ermarket replacement part
so that damaged automobiles are repaired properly and safely.
The Insurance Department said that a er inves ga ng complaints
from consumers and repair shops and evalua ng the law, the
Department drew the conclusion that defec ve or otherwise
non-compliant a ermarket parts con nued to infi ltrate the repair
process due to insurers failure to perform the necessary steps to
ensure public safety.
CDI said it had been made aware of defec ve a ermarket bumper
reinforcements, hood latches, and other safety related parts being
required by insurers that otherwise were not compliant with current
repair standards. CDI said it had also been made aware of substan
al costs borne by automobile repair shops and their customers
associated with installing defec ve or poorly fi ng parts required
by insurers. Performing repairs that do not comply with current
repair standards or placing an inferior a ermarket part in a
vehicle may cause the vehicles value to depreciate. Defec ve parts
may cause injury or even death if they malfunc on, the Department
said.
During the formal rulemaking process to develop the amended
regula ons, CDI listened to stakeholders represen ng consumers,
insurers, shops, distributors, and automobile manufacturers. CDI
also held a pre-rulemaking workshop in November 2011, which
included strong representa on of many stakeholders involved in the
process.
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32
Mopar Masters Guild Magazine
Jan-Feb 2013
2013 MMG Committees2013 MMG Committees President Steve Hofer
Park CJ Burnsville, MN Vice President Rick Cutaia Rick Hendrick
Dodge Charleston, SC Treasurer Mark Skinner Power CJD Phoenix, AZ
Secretary Joe McBeth Dallas DCJ Dallas, TX
Executive Committee All of the above as well as: Gerry Oakes
Baxter CJD Omaha, NE Marvin Windham Benchmark CJD Birmingham, AL
Dan Hutton Tom OBrien CJD Greenwood, IN Paul Allred Stateline CJD
Fort Mill, SC Committees: Vendor Chairman Dan Hutton Tom OBrien CJD
Greenwood, IN Newsletter Dan Murphy Chapman CJD Scottsdale, AZ Don
Cushing Bald Hill DCJ Warwick, RI Nada 2013 Planning Marvin Windham
Benchmark CJD Birmingham, AL Andy Reed Allen Samuels DCJ North
Richland Hills, TX Membership Open Vendor Committees ADP Gerry Oaks
Baxter CJD Omaha, NE Paul Allred Stateline CJD Fort Mill, SC Andy
Reed Allen Samuels DCJ North Richland Hills, TX Rick Monteiro Jack
Powell CJD Escondido, CA Mike Mulkins Go Chrysler Jeep West Golden,
CO R&R Rick Cutaia Rick Hendrick Dodge Charleston, SC Ken
Kokoszka Pollard Friendly Motors Boulder, CO Rich Schott Moore CJ
Peoria, AZ OEConnection Snap-On Dan Hutton Tom OBrien CJD
Greenwood, IN Paul Allred Stateline CJD Fort Mill, SC Brent Hoge
Larry H. Miller CJD Sandy, UT Dealer Tire Paul Allred Stateline CJD
Fort Mill, SC Susan McDaniel Bill Luke CJD Phoenix, AZ Joe McBeth
Dallas DCJ Dallas, TX Elite Extra Rick Monteiro Jack Powell CJD
Escondido, CA Larry Morris Fred Beans DCJ Doylestown, PA Ken
Kokoszka Pollard Friendly Motors Boulder, CO J.D. Ipsen Ken Garff
West Valley CJD West Valley, UT Steve Hofer Park CJ Burnsville, MN
UPS Marvin Windham Benchmark CJD Birmingham, AL Brent Hoge Larry H.
Miller CJD Sandy, UT Casey Brown Allen Samuels DCJ Katy, TX Glen
Hojnacki Miloschs Palace CJD Lake Orion, MI Ken Kokoszka Pollard
Friendly Motors Boulder, CO