Jack Henry & Associates, Inc. JHA Client Services Consulting client services consultin… · 18/12/2012 · JHA Client Services Consulting SM Dotty Jones, CISA Solutions Architect

© 2018 Jack Henry & Associates, Inc.®1 © 2018 Jack Henry & Associates, Inc.®

JHA Client Services ConsultingSMTreasury ManagementDotty Jones and Luciana BurenDecember 12, 2018

Jack Henry & Associates, Inc.®

© 2018 Jack Henry & Associates, Inc.®2

JHA Client Services ConsultingSM

Dotty Jones, CISASolutions Architect SupervisorJHA Client Services Consulting℠

• 25 years of experience in the financial services industry• Been with JHA since 2007 and have provided guidance on strategic direction

for a number of our clients including our largest mid-tier clients. • Former Jack Henry Banking® customer responsible for IT and Deposit

Operations for both in-house and OutLink banks. As Information Technology Officer, was responsible for IT strategic planning, new technology decisions, and project management for several bank mergers


JHA Client Services ConsultingSM: Treasury Management

• Introductions• JHA Treasury Management• Treasury Management Consulting Services• Pre-planning for the Treasury Management install • Preparation, roll-out and adoption of the Treasury

Management solution



Luciana Buren, AAPBusiness Consultant, AdvJHA Client Services Consulting℠

• 25 years of experience in the financial services industry.• Former Jack Henry Banking® customer responsible for Deposit and TM daily

operations and customer service.• Started with JHA in 2005 and have provided financial institutions with

guidance on system set-up, customer set-up and employee training. • Analysis of data and processes is my area of expertise.


JHA Treasury ManagementTM


What is JHA Treasury ManagementTM?

• A JHA solution that provides a robust, flexible, and scalable cash management solution that is delivered with the convenience and accessibility required in today’s on-demand environment.


JHA Treasury Management TM

• Cash Management capabilities include:o One-time and recurring account transferso Domestic and international wire originationo ACH originations and file uploadso Mobile Treasury Management App



• Treasury Management enables SilverLake System® banks to attract, serve, and retain lucrative commercial accounts with a solution for efficiently and accurately managing day-to-day cash flow and long-term financial positions.

• These commercial customers represent an important growth opportunity for banks.


Treasury Management Consulting Services



• Our Treasury Management Consulting engagement is designed to help you build and implement an effective treasury management approach to grow your commercial Treasury Management business-line.

• 3 Step Strategic Planning Process:o Current state analysiso Gap and opportunity analysiso Treasury Management roadmap development



• Current state analysis is the assessment of:o Current types of customers o Customer demographicso Current Commercial product sets

• Review of current SilverLake Treasury parameters: Is your SilverLake data ready for Treasury Management?


Treasury Management Current State analysis

o Who are customers?o What revenue are you generating?o What are segments?o What types of companies?


Commercial Demographics

o Type of business o Number of employees o Age of business o Organizational structureo Geography


Segmentation

• Market segmentation is the activity of dividing a broad consumer or business market, normally consisting of existing and potential customers, into subgroups of consumers based on some type of shared characteristics. Wikipedia

• The goal is to understand who your customers are and more importantly WHAT THEY NEED.

https://en.wikipedia.org/wiki/Market_segmentation


Feature – Function Comparison Matrix


Types of Companies – Title Company


Types of Companies – Property Management


Types of Companies – Cash Position


Preparation for the Treasury Management Install


Is your SilverLake data ready?

o Enhanced Account Analysiso ACH Companieso Wire Companieso Positive Payo Enhanced Account Analysis


Enhanced Account Analysis

Review of Enhanced Account Analysis parameterso Type and Item parameterso EAA Statement parameterso Tracking of Treasury Services and Activityo Discovery of manual processes


SilverLake – EAA Items (Charges for Services)


SilverLake – EAA Types


SilverLake – EAA POD/AA Item & RDC parameters


SilverLake – EAA External File Spec parameters

o Upload data directly into EAAo Avoid keying errorso Standard feature of EAAo Fixed file format is all you

need


Enhanced Account AnalysisEnhancements

Recently made available in 2018o Auto Process Analysis at Cycle Endo Hybrid Analysiso Master EAA Bank Statementso Expiring waivers and special pricing notifications


Non-Analysis Commercial Client Fee Assessment

o Are there services which you provide to small business clients that require manual assessment of fees?

o Could there be fee parameters that are not used because we are not aware of them?

o Have you considered adding small business accounts to EAA for ease of tracking of services?


SilverLake – ACH Companies


SilverLake – ACH Companies

o Increase Customer Liability by ACH Exposureo ACH Prefundingo Exposure Limit monitoringo Risk Review reminderso ACH return transaction automationo Creation of NOC notices


SilverLake – Wire Companies


SilverLake – ACH Positive Pay

ACH Positive Payo Do you offer this service or will you in the future?o Do you have a plan for training your clients on using this feature

in Treasury Management?o Will the bank set-up the ACH filters that work with ACH positive

pay or will you want to consider the future option of clients setting up the filters?


SilverLake – ARP/Positive Pay

Check Positive Payo Do you offer this service or will you in the future?o What types of fees can be assessed for this service?o Is customer training needed?o Will the customers download files in addition to uploading files?


Roll-out, migration, and adoption of the Treasury Management solution


Treasury Management Roll-out

What is your plan to roll out Treasury Management to your commercial customers?

o Migrate at once?o Roll out in phases?o Self roll-out (one customer at a time)?


Treasury Management Roadmap

Client Services Consulting can assist with the development of your own Treasury Management roadmap. o Specific product and services needs are identifiedo Recommendations on revised client segmentation and

pricing are madeo Strategic plans for implementation are developed


Migration Plan Sample


Strategic Plan


Questions?



To learn more about

Treasury Management Consulting

[email protected]

mailto:[email protected]

JHA Client Services ConsultingSM�Treasury Management�JHA Client Services ConsultingSMJHA Client Services ConsultingSM: Treasury ManagementJHA Client Services ConsultingSMJHA Treasury ManagementTMWhat is JHA Treasury ManagementTM?JHA Treasury Management TMJHA Treasury ManagementTMTreasury Management Consulting ServicesJHA Client Services ConsultingSM: Treasury ManagementJHA Client Services ConsultingSM: Treasury ManagementTreasury Management Current State analysisCommercial DemographicsSegmentationFeature – Function Comparison MatrixJHA Treasury ManagementTMTypes of Companies – Title CompanyTypes of Companies – Property ManagementTypes of Companies – Cash PositionTypes of Companies – Cash PositionTypes of Companies – Cash PositionPreparation for the Treasury Management InstallIs your SilverLake data ready?Enhanced Account AnalysisSilverLake – EAA Items (Charges for Services)SilverLake – EAA Items (Charges for Services)SilverLake – EAA TypesSilverLake – EAA POD/AA Item & RDC parametersSilverLake – EAA External File Spec parameters�Enhanced Account Analysis�Enhancements�Non-Analysis Commercial Client Fee AssessmentSilverLake – ACH CompaniesSilverLake – ACH CompaniesSilverLake – Wire Companies SilverLake – ACH Positive PaySilverLake – ARP/Positive PayRoll-out, migration, and adoption of the Treasury Management solutionTreasury Management Roll-outTreasury Management RoadmapMigration Plan SampleStrategic Plan Questions?JHA Client Services ConsultingSM

Jack Henry & Associates, Inc. JHA Client Services Consulting client services consultin… · 18/12/2012 · JHA Client Services Consulting SM Dotty Jones, CISA Solutions Architect

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