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www.jabra.com
User Manual
Jabra XPRESS
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JABRA XPRESS
CONTENTS1. INTRODUCTION TO JABRA XPRESS ................................................41.1 What is Jabra Xpress? ...........................................................................................................................4
1.2 Who should use Jabra Xpress? .......................................................................................................4
2. JABRA XPRESS MINIMUM PC REQUIREMENTS ..........................52.1 IT Administrator minimum PC requirements ........................................................................5
2.2 End users minimum PC requirements ......................................................................................5
2.3 What is installed on the IT administrator’s PC.......................................................................5
2.4 What is installed on end users PCs ..............................................................................................5
3. TYPICAL USER SCENARIOS .................................................................64. JABRA XPRESS ONLINE TOOL............................................................84.1 Start .................................................................................................................................................................8
4.2 Select devices ...........................................................................................................................................9
4.3 Configuration ............................................................................................................................................9
4.4 PC software .............................................................................................................................................13
4.5 Summary ..................................................................................................................................................14
4.6 Download.................................................................................................................................................15
5. JABRA DEVICE UPDATER .................................................................. 165.1 What is Jabra Device Updater? ...................................................................................................16
5.2 Install Jabra Device Updater .........................................................................................................16
5.3 Firmware update using Jabra Device Updater .................................................................16
5.4 Firmware update secondary devices ......................................................................................17
5.5 Failed firmware update ....................................................................................................................17
5.6 Settings only update .........................................................................................................................17
5.7 Jabra Device Updater languages ..............................................................................................17
5.8 Tracking and troubleshooting updates .................................................................................17
5.9 Uninstall Jabra Device Updater ..................................................................................................18
6. JABRA WMI PROVIDER ...................................................................... 19
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6.1 What is the Jabra WMI Provider? ................................................................................................19
6.2 Benefits of using the Jabra WMI Provider .............................................................................19
6.3 Jabra USB device properties .........................................................................................................19
6.4 How to query Jabra USB devices ...............................................................................................19
6.5 How to query Jabra software .......................................................................................................20
6.6 Uninstall the Jabra WMI provider ..............................................................................................20
7. SUPPORT ................................................................................................. 217.1 FAQ ...............................................................................................................................................................21
7.2 List of supported Jabra devices ..................................................................................................21
7.3 Need more help? .................................................................................................................................21
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1. INTRODUCTION TO JABRA XPRESS1.1 WHAT IS JABRA XPRESS?Jabra Xpress is a collection of tools that helps IT administrators quickly and easily manage Jabra headsets throughout an organisation.
Benefits of using Jabra Xpress• UpdateJabradevicefirmwareforoptimalfunctionality.
• ConfigureJabradevicesettingsforyourorganisation’sspecificneeds
• InstallyourchoiceofJabraPCSuitecomponents
• Getastatusoverviewofyourorganisation’sJabradevices
Jabra Xpress ToolsJabra Xpress consist of three tools:
• Xpress online tool–createanMSIpackageformassdeploymentwithyourchoiceofJabradevicefirmware,settings,andsoftwareforyourorganizationsneeds.
• Jabra Device Updater–awindowsapplicationinstalledonanenduser’sPCthatgovernsJabradevicecon-figurations(e.g.firmwareversions,devicesettingsetc).
• Jabra WMI provider–aWMIproviderthatcollectsdetailedinformationofJabradevices(e.g.modelname,firmwareversionetc).
JabraXpressisbasedonstandardMicrosofttechnologiesandwillseamlesslyintegrateintoyourexistingITmanagement infrastructure.
Jabra Xpress Flowchart
1.2 WHO SHOULD USE JABRA XPRESS?JabraXpressisintendedforusebyanITadministratorresponsibleformaintainingJabradevicesinstalledinanorganization.TheITadministratormustbefamiliarwiththekeytechnologiesusedinJabraXpress,suchasMSIpackagedeployment,MSIdistributiontools,WMIprotocols,andtoolsforqueryingJabradevices.
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2. JABRA XPRESS MINIMUM PC REQUIREMENTS2.1 IT ADMINISTRATOR MINIMUM PC REQUIREMENTS• Internetconnection.
• InternetExplorerver.8,MozillaFirefoxver.15,orGoogleChromever21.
• MicrosoftSilverlight5internetbrowserplug-in.
2.2 END USER MINIMUM PC REQUIREMENTS• WindowsXPSP332bit,Vista32/64bit,Windows732/64bitorWindows832/64bit.WindowsRTnot
supported.
• .NETFramework4Full,or.NETFramework4ClientProfile.
2.3 WHAT IS INSTALLED ON THE IT ADMINISTRATOR’S PCNoapplicationsareinstalledontheITAdministrator’ssystem.
2.4 WHAT IS INSTALLED ON THE END USER’S PCSThesoftwareinstalledonenduser’sPCswilldependonwhatoptionsareselectedwhencreatingtheMSIpack-age using Jabra Xpress.
AnMSIpackagemaycontainone,ormore,ofthefollowingsoftwareforinstallationontheenduser’sPC:
• JabraDeviceUpdater,includingfirmwareandsettingsforJabradevices(SeeChapter5Jabra Device Updater formoreinformation).
• JabraPCSuitecomponents(JabraControlCenter,JabraCallManager,softphonedrivers).
• AcustomJabraWMIproviderforJabradevices(onlyifJabraWMIproviderisselected).TheJabraWMIproviderisdeliveredinitsownMSIpackage.(SeeChapter6Jabra WMI Providerformoreinformation).
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3. TYPICAL SCENARIOSThetableandflowchartbelowexplaintypicalusagescenariosforJabraXpress.
User scenario Scenario descriptionAction(flowchart)
New Jabra PC Suite release
AnewJabraPCSuiteisreleased,ornewsubcomponentssuchassoftphonedrivers,havebeenaddedorupdated.
1 to 5
New firmware released NewfirmwareisreleasedforanexistingJabraproduct. 1 to 5
New device plugged in AnewJabraheadsetispluggedintoaUSBportonanenduser’sPC.TheJabradeviceUpdaterwillchecktheheadset’sfirmwareversionandconfigurationtimestampagainstthevaluesselectedbytheITadmin.Ifversionsdonotmatchthefirmwareand/ordevicesettingswillbeupdated.
5
New employee setup AnewemployeeworkspaceissetupwithaPCandaJabraheadset.ThecorporateITadministrationtoolwillinstalltheMSIpackageonthenewPC,whentheuserlogsin.
4 to 5
Headset replaced with same or similar model
Abrokenheadsetisreplacedwithanewheadsetwithfactorydefault settings.TheJabradeviceUpdaterwillchecktheheadset’sfirmwareversionandconfigurationtimestampagainstthevaluesselectedbytheITadmin.Ifversionsdonotmatchthefirmwareand/ordevicesettingswillbeupdated.
5
Headset replaced with a new model
Anewheadsetmodelisrolledoutintheorganization.TheITadministratorneedstocreateorupdateanexistinganMSIpackagethatincludesthenewheadsetmodel.
2 to 5
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End user PC replaced AnemployeegetsanewcompanyPCwithnoJabraSWinstalled.TheexistingJabraheadsetisreused.ThecorporateITadministrationtoolwillinstallthemassdeploymentMSIpackageonthenewPCwhentheuserlogsin.
5
New corporate settings policy
An IT administrator changes one or more settings for a Jabra headsetintheorganization.TheITadministratorneedstocreateorupdateanexistinganMSIpackagewiththenewdevicesettings.
2 to 5
Deploy firmware update again
Anenduserhaspermanentlyrejectedafirmwareupdateforadevice,andthedevicemustbefirmwareupdated.TheITadministratorneedstodeploytheMSIfileagaintoenduser’sPCs.
3 to 5
Device install base status Itadministratorwantstogetanoverviewofinstalleddevicesandfirmwareversionsintheorganization.TheITadministratorselectstheWMIproviderintheJabraXpress online tool. The MSI package containing the Jabra WMI providerisdeployedandinstalledonenduserPC’s.TheITadministrator is running the query script from his deployment systemandtheinstalledWMIproviderreportsbacktoITadminfromenduserPC’s.
6 to 7
1. Mail Notification.Wheneverthereisanewproductrelease,firmwareupdateand/orPCcomponentaddedtotheJabraXpressonlinetool,theITadministratorisnotifiedbyemail.
2. Configure MSI package.UsingtheJabraXpressonlinetool,anITadministratorcancreateanMSIpackageformassdeploymentwithJabradevicefirmware,settings,andsoftwarefortheirorganization’sneeds.AnexistingMSIpackagecanalsobeuploadedtotheJabraXpressonlinetoolandchanged.Optionally,aJabraWMIprovidercanbepackagedinitsownMSIpackage.
3. Download MSI package.ThefinalMSIfileisdownloadedtotheITadministrator’sPC.
4. Deploy MSI package.TheMSIfileismovedtothecorporateMSIroll-outsystem(e.g.MSSCCM)andinstalledonenduser’sPCsintheorganization.
5. Update Jabra Device Firmware and/or Settings.TheMSIfilewillinstallselectedJabraPCSuitecomponents(softphonedrivers,JabraControlCenter,etc.),andwillinstallandrunanapplicationcalledJabraDeviceUpdater(ifselected)thatupdatesfirmwareandsettingsinallmatchingJabradevices.DependingonhowtheJabraDeviceUpdaterisconfigureditmayresideonthePCandcontinuouslycheckthatJabradevicefirmwareandsettingsareinsyncwithcorporatepolicies.
6. Run WMI Query.AnITadministratorcangetanoverviewofinstalledJabradevicesandtheirfirmwareversionandconfigurationIDbyexecutingaWMIqueryfromthecentralmanagementtool.
7. WMI response. The WMI query response from each client PC is assembled into a combined report in the management tool.
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4. JABRA XPRESS ONLINE TOOLTheJabraXpressonlinetoolisdividedinto6step-by-stepsectionsthatguideanITadministratorthroughtheconfigurationandcreationofanMSIpackage.
• Start• Select Devices• Configuration• PC Software• Summary• Download
4.1 START
Start Managing your Jabra DevicesSelect‘NEW’tocreateanewMSIpackage.
Modify a Previous ConfigurationSelect‘UPLOAD’touploadapreviousMSIpackageandeditanyoftheconfigurationstocreateanewMSIpackage.
Monitor your Jabra DevicesSelect‘DOWNLOAD’todownloadtheJabraWMIprovider.WiththeJabraWMIprovideritispossibletogetdetailedinformationandanoverviewofyourJabradevices.TheenduserlicenseagreementmustbereadandacceptedtodownloadtheJabraWMIprovider.SeeChapter6Jabra WMI Provider for more detailed information.
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4.2 SELECT DEVICESSelectwhichJabradevicestofirmwareand/orsettingsupdatefromthelistofsupportedJabradevices.Multipledevicescanbeselected.
Selecteddevicesarelistedinthe“Devicestobemanaged”list.Hoveringoverthedeviceslistedwilldisplaythedeviceforquickidentification.
4.3 CONFIGURATION
WhenanMSIpackagecontainingfirmwareand/orsettingsisdeployed,JabraDeviceUpdaterisinstalledontheenduser’sPC.JabraDeviceUpdaterupdatesJabraDevicestothefirmwareversionsandsettingsselectedintheMSIpackage.WheneveraselectedJabradeviceisconnectedtotheenduser’sPC,JabraDeviceUpdaterwillcheck for update eligibility.Afirmwareorsettingsupdatecanonlystartwhenallpreconditionsaremet.Preconditionsmayvaryfromdevicetodevice,andwillincludeoneormoreofthefollowing:•ThecomputermustbeconnectedtoACpower(onlyrelevantforlaptopPCs).
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•OnlyoneJabradevicemustbeconnectedtotheenduserPC.•TherearenoactivecallsontheJabradevice.•TheJabraheadsetisdocked(onlyrelevantfordeviceswithadockableheadset).
Jabra Device Updater OptionsJabraDeviceUpdatercanbeconfiguredtodeterminethelevelofinteractiontheenduserhaswithJabraDeviceUpdaterwhenthefirmwareupdatestarts.
Allow user to postpone device updates Theendusercanpostponethefirmwareupdateby15minutes,1houror4hours.Afterthepostponeperiodhasended,theenduserwillbepromptedtoacceptthefirmwareupdateorpostponeagain,uptoatotalof10hours.
Allow user to reject device updates Theendusercanselect‘Donotremindmeagain’topermanentlyrejectthefirmwareupdate.Eachdeviceselectedforfirmwareupdatemustbeindividuallyrejectedbytheuser.
Start device updates automatically WhenJabraDeviceUpdaterisdisplayeditwillasktheenduserforpermissiontostartthefirmwareupdate.Iftheenduserdoesnotrespondwithin5minutestheupdatewillstartautomatically.
Note:WhenusingWindows8,theJabraDeviceUpdaterwillonlydisplayinDesktopMode.
Do not update devices in this time intervalPreventJabraDevicesfrombeingupdatedduringaspecifictimeinterval(e.g.workinghours)byselectinga‘From’and‘To’timeinterval.Thetimeisbaseduponthelocaltimeontheenduser’sPC.
Note:Iftheselected‘From’and‘to’timeissettothesamehour,noupdaterestrictionwillbeapplied.
Custom notification (optional)WriteanoptionalcustommessagethatwillbeaddedtothedefaultnotificationdisplayedtotheenduserwhenJabraDeviceUpdaterstarts.
Custom error notification (optional)WriteanoptionalcustommessagethatwillbeaddedtothedefaultnotificationdisplayedtotheenduserifanerrorhasstoppedJabraDeviceUpdater.
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Selected DevicesThisisalistofalldevicesselectedtobeupdatedbyJabraDeviceUpdater.
Firmware versionBydefaulteachselecteddeviceissetto‘Leaveunchanged’.TheselectedJabradeviceswillkeeptheircurrentfirmwareversions,andnofirmwareupdatewillbeinitiated.Afirmwareversioncanbeselectedusingthedropdownlist.Firmwareversionsarerankedwiththelatestfirmwareversionfirstinthelist.
Selecting‘ManagedbyJabra’willnotifyenduser’swhennewfirmwareispublishedonJabra.comfortheirJabradevice.JabraDeviceUpdaterwillcheckforupdatesonJabra.comonceevery2weeks.Theenduser’sPCmusthaveInternetaccess.
Note: JabraDevicesettingsconfigurationisnotsupportedwhenselecting‘ManagedbyJabra’
Downgrade devices that have newer firmwareOptionallyitispossibletodowngradeadevicetoanolderversionoffirmwarebyfirstselectingthedesiredfirmwareinthedrop-downlist,andthenselecting‘Downgradedevicesthathavenewerfirmware’.Forsomedevicesafirmwaredowngradeisnotoffered.
Language pack and display languageThelanguagepackanddisplaylanguageconfigurationissupportedfordevicesthathaveabasestationdisplay(e.g.JabraPRO9460).Preferredenduserdisplaylanguagecanbeselectedbyfirstselectingrelevantlanguagepack,andthenselectingdisplaylanguage.
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SettingsSomeJabradevicesofferconfigurablesettingsthatdefinethedevice’sbehavior(e.g.Audioprotectionlevel,Wirelessrange,Targetsoftphoneforoutgoingcallsetc).Bydefaultdevicesettingsaresetto‘Leaveunchanged’.
Note: Devicesettingsmightchangedependingonthefirmwareversionselected.
TheavailablesettingsforeachselectedJabradevicearelistedinthetableinJabraXpressonlinetool.Asetting’sdefaultvalueisindicatedby*.Ifafirmwareversionhasnotbeenselected(leaveunchanged),eachsupportedfirmwareversionwillbedisplayedinthesettingstable.
Select‘SetAlltoDefaultValues’toresetthedevicesettingstothedefaultfactorysettings.Select‘SetAlltoLeaveUnchanged’tokeepallsettingscurrentlyappliedintheenduser’sdevice.
Device ProtectionSelect‘Protectadvancedsettingswithapassword’topasswordprotectthesettings(forJabradevicessupportingDeviceProtection).Avalidpasswordmustbechosen,andcanbeanycombinationofletters,numbers,andupperandlowercasecharacters.Settingsthatsupportpasswordprotectionwillbeindicatedbya in the column. Settingsthatnotsupportpasswordprotectionwillnotshowthe column.
ProtecteddevicesettingscanonlybemodifiedbyenteringthepasswordwhenpromptedinJabraControlCenter,andcannotbemodifiedmanuallyonthedevicesitself.
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4.4 PC SOFTWARESelectwhichJabraPCsoftwareandsoftwaresettingstoinstallontheenduserPC.
Select Jabra PC Suite ComponentsSelectwhichJabraPCSuitecomponentstoinstallontheenduser’sPC.Eachcomponentcanbeindividuallyinstalled,andwillrunindependentoftheothercomponents.
TheJabraPCSuitecomponentsavailabletoincludeintheMSIpackageare:
•JabraControlCenter:acomponentthatallowsenduserstoconfiguretheirJabradevicesettings.•JabraCallManager:acomponentthatalowstheendusertomanagecallsviaaPCinterface.
Note:Regardlessofwhichcomponentsareselected,theentireJabraPCSuitecurrentlyinstalledontheenduser’sPCwillberemoved,andreplacedwithonlytheselectedcomponents.
Configure PC Software SettingsRefer to the Jabra Xpress Online tool help for more information about configuration options.
Select Jabra Integration for SoftphonesSelectthesoftphonedriverstobedeployed.SoftphonedriversenablefullcallfunctionalitywithJabraPCSuite.
Foralistofallsupportedsoftphonesvisitwww.jabra.com/pcsuite.
Note:TheIBMLotusSametimecallcontrolintegrationrequiresamanualinstallationofaJavaplug-inintheIBMLotusSametimeclient,aftertheMSIpackagehasbeeninstalledonenduser’sPCs.PleaserefertotheIBMLotusSametimeinstallationguideontheJabraPCSuitesupportpageonwww.jabra.com/pcsuite.
Additionally,CiscoIPCommunicatorrequirestheCiscoIPCommunicatorsoftphoneinstalledontheenduser’sPC before the Jabra MSI package is installed.
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4.5 SUMMARYAftertheMSIpackagehasbeenconfigured,asummaryreportwillbegenerated.ThesummaryreportprovidesanoverviewofselectedJabradevicesandtheirrelevantfirmwareversionsandsettings,selectedPCsoftwarecomponentsandsoftwaresettings.ThesummarycanbesavedinHTMLformat.
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4.6 DOWNLOAD
Download MSI packageTodownloadtheMSIpackagetheenduserlicenseagreementmustfirstbereadandacceptedbyselecting‘Ihavereadandaccepttheenduserlicenseagreement’.ItisnotpossibletodownloadtheMSIpackageuntiltheend user license agreement has been accepted.
Therearetwooptionsfordownload:•MSIpackageforWindows32-bit.•MSIpackageforWindows64-bit.
DownloadtherelevantMSIpackage(orboth,ifrequired).
Deployment Instructions
Install MSI packagemsiexec.exe/ipackage.msi
WhenanMSIpackageisinstalledonanenduser’sPCthatalreadyhasanMSIpackageinstalled,theexistingJabraDeviceUpdaterandJabraPCSuitecomponentswillbeuninstalled,andreplacedwiththesoftwareselectedinthenewMSIpackage.
Note:Theenduser’sPCmustberestartedbeforetheinstalledsoftwarewillrun.
Uninstall MSI packagemsiexec.exe/xpackage.msi
Afteruninstallationtheenduser’sPCisleftwithazerofootprint.ChangesmadetoattachedJabradevicesarepreserved.
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5. JABRA DEVICE UPDATER5.1 WHAT IS JABRA DEVICE UPDATER?JabraDeviceUpdaterisabackgroundapplicationthatmonitorsJabradevicesconnectedtotheenduser’sPC.ItalsohandlesthedevicefirmwareandsettingsupdatesselectedbytheITadministrator.
5.2 INSTALL JABRA DEVICE UPDATERJabraDeviceUpdaterisautomaticallyinstalledonenduser’sPCswhenanMSIpackageisdeployedthathasaJabradeviceselectedforfirmwareand/orsettingsupdate.JabraDeviceUpdaterdoesnotrequireadministratorrightsonenduser’sPCstorun.Note:AfterdeploymentoftheMSIpackagecontainingtheJabraDeviceUpdater,theenduser’sPCmustberestartedbeforeJabraDeviceUpdaterwillrun.
5.3 FIRMWARE UPDATE USING JABRA DEVICE UPDATEREachtimeaselectedJabradeviceisconnectedtotheenduser’sPC,JabraDeviceUpdaterwillcheckthedeviceforupdateeligibility.Ifthedevicehasdifferentfirmwareand/orsettingsthanselectedintheMSIpackage,JabraDeviceUpdaterwillinitiatethedeviceupdate.Intheeventofafirmwareupdate,theenduserwillreceivenotificationfromJabraDeviceUpdaterthatthefirmwareupdatewillbegin.Allfirmwareand/orsettingsfilesusedbyJabraDeviceUpdaterarestoredlocallyoneachenduser’sPCs.
DependingontheJabraDeviceUpdateroptionsselectedinJabraXpresswhencreatingtheMSIpackage,theenduserwillhavevaryinginteractionwithJabraDeviceUpdater(seeChapter3.3.3Jabra Device Updater Options formoreinformation).
Afirmwareupdatecanonlystartwhenallpreconditionsaremet.Preconditionsmayvaryfromdevicetodevice,andwillincludeoneormoreofthefollowing:•ThecomputermustbeconnectedtoACpower(onlyrelevantforlaptopPCs).•TherecanonlybeoneJabradeviceconnectedtotheenduserPC.•TheremustbenoactivecallsontheJabradevice.•TheJabraheadsetmustbedocked(onlyrelevantfordeviceswithadockableheadset).
Note:NotallJabradevicesaresupportedforafirmwareupdate.Forafulllistofsupporteddevicesrefertojabraxpress.jabra.com,orthelistofsupporteddevicesinJabraXpress.
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5.4 FIRMWARE UPDATE SECONDARY DEVICESSomeJabradevicessupportmultipleheadsetspairedwiththesamebase.Thisfeatureisusedforconferencing.WhenJabraDeviceUpdaterinitiatesafirmwareupdateforthebaseandtheheadset,onlythecurrentlydockedheadsetwillbefirmwareupdated.Secondaryheadsetswillbeautomaticallyfirmwareupdatedwhentheyaredockedaftertheinitialfirmwareupdate.
5.5 FAILED FIRMWARE UPDATEIntheeventofafailedfirmwareupdate,Jabradevicescanberecovered.TheenduserwillreceiveonscreeninstructionsonhowtorecovertheJabradevice.TheinstructionswillvarydependingontheJabradevice.
Ifthefirmwareupdatecontinuestofail,arestartoftheenduserPCisrecommendedbeforere-trying.
Note:JabraUCVOICEproducts(150&250)maypermanentlybeunrecoverableifinterruptedduringthefirmwareupdate.
5.6 SETTINGS ONLY UPDATEIntheeventofasettingsonlyupdate,enduserinteractionisnotnecessary.AfterthesettingsupdatetheJabradevicemayrestartautomatically.
Note:settingsupdateswillnotbeginwhenthereisanactivecallonthedevice.
5.7 JABRA DEVICE UPDATER LANGUAGESJabraDeviceUpdatersupports18languages.Thelanguagedisplayedisdeterminedbythedefaultlanguagesetting(keyboardlayout)inWindowsontheenduser’sPC.IfthecurrentWindowslanguageisnotsupported,thelanguagewilldefaulttoEnglish.
The supported languages are:•Chinese(Simplified)•Chinese(Traditional)•Czech•Danish•Dutch•English•French•German•Italian•Japanese•Korean•Norwegian•Polish•Portuguese•Russian•Spanish•Swedish•Turkish
5.8 TRACKING AND TROUBLESHOOTING UPDATESJabraDeviceUpdaterlogsmajorfirmwareupdateeventstoWindowsApplicationLog,whichcanbeviewedusingWindowsEventViewer.Thelogsourceis“JabraDeviceUpdater”.
Event severity What it means
Information Userrejectedafirmwareupdate(i.e.userselects‘donotremindmeagain’)
Information Firmwareupdatewaspostponedbytheuser.
Information Firmwareupdatesuccessfullycompleted.
Information Deviceconfigurationsuccessfullycompleted.
Warning Firmwaredowngradewasskippedbecausecurrentfirmwareversionisbelowminimumversionrequiredforfirmwareupdate.
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Warning Firmwaredowngradewasskippedbecausethefirmwareversionorconfigurationofthetargetdevicedidnotpermitadowngrade.
WarningIfadevicesettingisnotsupportedbythetargetdevice’sfirmwareversion.Thelogentrywillcontainthenameofthesetting,thedevicenameanddevicefirmwareversion.
Warning Devicenotconfiguredbecauseitsfirmwareversionisbelowtheminimumsup-portedfirmwareversion
Error JabraDeviceUpdaterfailedtostart.
Error Unhandledexception.
Error Firmwareupdatefailed.
Error Deviceconfigurationupdatefailed.
Error PCenteredsuspendmodeduringfirmwareupdate.
ForinformationonhowtousetheWindowsEventViewer,refertoMicrosofthelppages.
5.9 UNINSTALL JABRA DEVICE UPDATERTouninstalltheJabraDeviceUpdater(andstopmonitoringJabradevices)useWindowsUninstallaprogramorAdd/removeprogram,andselectJabraXpressforuninstallation.
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6. JABRA WMI PROVIDER6.1 WHAT IS THE JABRA WMI PROVIDER?TheJabraWindowsManagementInstrumentation(WMI)providerisanextensiontothecompany’sexistingassetmanagementtools,providinganoverviewofthecompleteportfolioofJabraUSBdevicesinstalledintheITnetwork.ItcanreportanoverviewofJabraUSBdevicesthatarecurrently,orpreviously,connectedtotheenduser’sPC.
6.2 BENEFITS OF USING THE JABRA WMI PROVIDERThereareseveralbenefitsofusingtheJabraWMIprovidertoqueryJabraUSBdevices.
Access more Jabra USB device informationAccessinformationaboutaJabraUSBdevice’sSKU,serialnumber,lastplugged-indate,andconfigurationtimestamp information.
Option to query previously connected Jabra USB devicesPreviouslyconnectedJabraUSBdevicescanalsobequeriedalongwithcurrentlyconnectedJabraUSBdevices.WhenaconnectedJabraUSBdeviceisqueriedtheinformationiscached,allowingtheinformationtobequeriedwhentheJabraUSBdeviceisnotconnected.
6.3 JABRA USB DEVICE PROPERTIESThe Jabra_USBDeviceclassisaddedtotheWMIrepositoryontheenduser’sPC,andprovidesinformationaboutJabraUSBdevicesthatarecurrentlyconnectedtotheenduser’sPC,orhavepreviouslybeenconnected.Jabra_USBDeviceisinstalledinthenamespace“root\Jabra”.
The Jabra_USBDeviceclasshasthefollowingproperties:
Property Data type Description
DeviceId String UniquedeviceID(USBdevicepath)
Name String Devicename
VendorId Integer USBvendorID(GNNetcomVID:0x0B0E)
ProductId Integer USB product ID
Connected Boolean TrueifdeviceisconnectedtothePC,falseifnot
FirmwareVersion String Firmwareversion
SerialNumber String Serialnumber(ifavailable)
SKU String SKUnumber(ifavailable)
ConfigurationTimestamp Integer Configurationtimestamp(ifavailable)
LastPluggedInDate String Timeanddatewhendevicewaslastplugged-in(ifavailable)Format:DD/MM/YYYYHH:MM:SSAM/PM
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6.4 HOW TO QUERY JABRA USB DEVICESThefollowingWMIcommandsthatcanbeusedtoqueryJabraUSBdevices.
Custom Jabra WMI queriesConnectedorpreviouslyconnectedJabraUSBdevicescanbequeriedusingtheJabraWMIproviderclass(Jabra_USBDevice)inthenamepace“root\Jabra”.
What to query How to query
AllJabraUSBdevices(connectedand/ordisconnected)
select*fromJabra_USBDevice
OnlyconnectedJabraUSBdevices select*fromJabra_USBDevicewhereConnected=True
OnlydisconnectedJabraUSBdevices select*fromJabra_USBDevicewhereConnected=False
Standard Windows WMI queriesThe standard Win32_USBDevice or Win32_PnPEntitycanbeusedtoqueryconnectedJabraUSBdevices.ItisnotpossibletoquerydisconnectedJabraUSBdevicesusingthestandardWindowsWMI,andtheconnectedJabraUSBdeviceinformationislimited.
What to query How to query
ConnectedJabraUSBdevicesselect*fromWin32_USBDevicewhereDeviceIdlike'%VID_0B0E%'
select*fromWin32_PnPEntitywhereDeviceIdlike'%VID_0B0E%'
Note:StandardWindowsWMIqueriesforotherheadsetvendorsarepossible.SimplyexchangetheJabravendorIDinthequerystringwithyourdesiredvendorID(e.g.PlantronicsvendorID‘%VID_047F%’,SennheiservendorID‘%VID_1395%’).
6.5 HOW TO QUERY JABRA SOFTWAREJabrasoftwarecanbequeriedusingthestandardWMIclassesinthenamespace“root\cimV2”.
What to query How to query
QueryrunningJabrasoftware select*fromWin32_ProcesswhereCaptionlike'Jabra%'
QueryinstalledJabrasoftware select*fromWin32_ProductwhereCaptionlike'Jabra%'
6.6 UNINSTALL THE JABRA WMI PROVIDERTouninstalltheJabraWMIProvideruseWindowsUninstallaprogramorAdd/removeprogram,andselectJabraWMIproviderforuninstallation.
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7. SUPPORT7.1 FAQVisitjabraxpress.jabra.comtoviewthecompleteonlineFAQ.
Q Why is my Jabra device not in the list of supported devices?A JabraXpresssupportsmostJabradevices,howeversomeoldermodelsarenolongersupported.Viewthe
Productdatasheetatjabraxpress.jabra.comforthelatestlistofsupportedJabradevices.
Q If Jabra Device Updater is interrupted will my device be affected?A Inmostcases,no.HoweverJabraUCVoiceproducts(150&250)maybepermanentlyunrecoverableifinter-
ruptedduringthefirmwareupdate.
Q What is the typical size of the MSI package?A Thetypicalsizeislessthan10MB.
Q Should the MSI package be uninstalled after deployment and installation?A It is recommended not to uninstall the MSI package after deployment and installation. If the MSI package is
uninstalledtheJabradeviceswillnolongerbemonitoredbyJabraDeviceUpdater.
Q Why is Microsoft Lync not in the list of ‘Select Jabra Integration for Softphones’?A MicrosoftLyncdoesnotneedadedicateddriverfromJabra.
Q Jabra Device Updater does not pop up on the end user’s PC after the MSI package has been installed. Why not?
A ThereareseveralreasonswhyJabraDeviceUpdatermaynotpopupafterinstallation:
•TheenduserPCmustbere-bootedaftertheMSIpackagehasbeeninstalledbeforeJabraDeviceUpdaterwillstart.AlternativelyyoucanmanuallystartJabraDeviceUpdaterlocatedintheenduser’sPCStartupfolder.
•ThefirmwareversiononthetargetJabradeviceisthesameasthedeployedversion.
•ThefirmwareversionselectedisolderthanthecurrentfirmwareonthetargetJabradevice.Todowngradefirmware,ensurethattheoption“downgradedevicesthathavenewerfirmware”hasbeenselectedinJabraXpress.
Q Does Jabra Xpress require the end user to be logged in before an update can start?A Yes.Deviceupdatesareconsideredacriticalevent.Theenduserwillalwaysbenotifiedaboutanupcoming
deviceupdate.Thisrequirestheendusertobeloggedin.
Q Why can’t I download the MSI package I have configured using the Jabra Xpress online tool?A EnsurethatInternetExplorerversion8hasbeenconfiguredtoenable‘Automaticpromptingforfile
downloads’.
Q Can I update device settings without updating the device firmware version?A Yes.IntheJabraXpressConfigurationpane,underSelecteddevices,select‘leaveunchanged’forthefirmware
version.Thiswillensurethattheinstalledenduserdeviceswillnotbefirmwareupdated.
Q Can I update device firmware without updating device settings?A Yes.IntheJabraXpressConfigurationpane,underSelecteddevices,alldevicesettingsvaluesshouldbeset
toleaveunchanged.Ifnot,clickthe‘Setalltoleaveunchanged’button.
Q Can a device update start without the need for an end user’s confirmation?A Yes,butonlyifthedeploymentoption‘startupdatesautomatically’hasbeenselected.Ifselectedtheupdate
willstartautomaticallyafter5minutes.
7.2 LIST OF SUPPORTED JABRA DEVICESViewtheProductdatasheetatjabraxpress.jabra.comforthelatestlistofsupportedJabradevices.TheJabraWMIprovidersupportsallJabraUSBdevices.
7.3 NEED MORE HELP?Web: jabraxpress.jabra.com
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JABRA XPRESS
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