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'qffil wq)f{government of India~~~
Central Electricity Authority~~~Wrfu
Western Regional Power Committeeq-qJ-3, q'l~~, ~ (~), ~ - 400
093F-3, MIDC Area, Andheri (East), Mumbai - 400 093
~1Jll'f Phone: 022- 28209506; 28200 194/95/96; ~ Fax: 022 -
28370193Website: www.wrpc.nic.in E-mail: [email protected]
~ rJ;ff/ ~ rJ;ff ..m g 9001-2.008
ISIISO : 9001-2008
No. WRPC/OPN-II1AMC-PC 12015-16;'2 5 3 1 ::J Date:
12.03.2015To,
As per list
Sub: Quotations for Annual Maintenance Contract for PCs,
Printers and Networking components,etc;
Sir,
You are requested to submit sealed quotations for Annual
Maintenance Contract for PCs, Printersand networking components
etc. for a period of one year as per the details given below:
1. The Scope of work, terms & conditions, rates and payment
terms, etc. are enclosed atAnnex-A. List of equipments to be
covered under AMC is given in Annex-B.
2. The firm, if required, may visit our office premises for
inspection of items covered underAMC between 1100 Hrs to 1700 Hrs
on working days after prior intimation.
3. The quotation should be submitted in sealed envelopes Super
scribed with "Quotation forAMC ofPCs & Printers and Networking
components"
4. The sealed quotations, as mentioned above must reach
addressed to ExecutiveEngineer (Ser), WRPC on or before 15:00 hrs
on 26.03.2015 The quotations shall beopened in the presence of
interested bidders on the same day at 16:00 hrs.
5. Any tender received after due date & time of submission,
even on account of postal delay,shall not be considered under any
circumstances.
6. In case the last/due date for receiving and opening the
tenders happened to be a publicholiday, the date automatically gets
extended to the next working day at the same time.
Encl: As above
(A.C.SURESH)Executive Engineer (Services)
Copy to: Notice Board, WRPC, website: www.wrpc.gov.in
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ANNEX-A
TERMS &CONDITIONS FORCOMPREHENSIVE AMC INCLUDING SPARE PARTS
FOR PERSONAL COMPUTERS,PRINTERS AND NETWORKING COMPONENTS AND
PERIPHERALS INSTALLED AT
WRPC
Western Regional Power Committee office is located at F-3, MIDC
Area, opp. SEEPZcomplex, Marol, Andheri (E), Mumbai-400093. The
office working hours are from 9:30 am to6:00 pm from Monday to
Friday. The list of equipments is given at Annex-B.
1. BRIEF DESCRIPTION OF WORK:
1.1. Comprehensive maintenance of (a) PCs and its components.
(b) Printers and its componentsand (c) LAN and its peripherals
1.2. To carry out repair of faulty equipment within the next
working day of the lodging of the call,alternatively providing of
equivalent alternate equipment till fault is attended.
1.3. Internal cleaning of PCs, Printers, Networking components
etc. with blower once everymonth.
1.4. External cleaning of PCs, Printers, Networking components
etc. with cleaner once everymonth.
1.5. To provide the necessary full system software and technical
support for training the system insatisfactory condition.
1.6. To depute one Service Engineer for Half day to visit the
site on all the working days
1.7. The cost of AMC includes:
(i) Cost of the repair / replacement of all the components of
PCs, Printers, Network and(ii) The cost of placement of resident
Engineer charges for half day in our premises.
2. SCOPE OF WORK
2.1 The scope of work includes comprehensive maintenance of the
hardware equipment includingcomputers, associated peripherals,
connecting cables, hubs/switches, LAN & Internetconnectivity in
windows environment and full system software support necessary for
runningthe systems in satisfactory condition and technical support
on all the standard softwarepackages which are already loaded or
which may be loaded in future on the machines. Thedetails are
indicated in Annex-B.
2.2 Considering that the equipment is being used to carry out
important computationalactivities, high level of priority shall be
given by the successful tenderer to maintain theequipment. For this
purpose the firm shall place one resident engineer for half
daybasis on all the working days between 1330hrs to 1730hrs who
shall note the complaintsand attend the hardware / software faults.
In special circumstances i.e. on holidays &other days on which
important meetings, seminars or VIP visits etc. takes place,
thefirm's representative may be required to make themselves
available on these days
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without any additional charges. In such a case a prior
intimation shall be conveyed byWRPC to the firm.
2.3 WRPC shall intimate the successful tenderer or its site
engineer deputed at WRPC for thepurpose as soon as any problem is
observed in any of the equipment covered undermaintenance
agreement.
2.4 In case of some major problem, if firm's engineer is not
able to repair the machine within thenext working day of the
lodging of the call, then in order to avoid any loss of work, as
analternate measure, the firm shall arrange to provide equivalent
alternate equipment till therepair of the original equipment is
done.
2.5 The firm, if required, would be allowed to take out the
faulty equipment to their servicecentre for maintenance work. In
such an event, the firm shall be responsible for interconnection of
alternate equipment. Any transportation cost for faulty/repaired as
wellas alternate equipment shall be borne by the firm. After the
repair of the faultyequipment, the same shall be replaced. However,
if the firm is not able to rectify thefaulty part, it will supply
the similar healthy part and all the expenses towards
suchreplacement shall be borne by the firm. If it is observed that
the similar part is notavailable in the market due to obsolescence,
the firm shall be responsible to providecompatible version of the
similar part acceptable to WRPC so as to make the relevantcomputer
equipment fully operational.
2.6 If any PC/accessory is not repaired within 48 hrs, the firm
will provide a stand byPC/accessory. If, however, the firm fails to
carry out repairs/ provide a stand byPC/accessory within 48 hrs, to
the satisfaction of the user, a penalty of Rs. 100/- (Rupeesone
hundred only) per day will be charged beyond the two working days
till such timethe PC/accessories are repaired.
2.7 Since the contract is for providing the services on
comprehensive basis, the agreed contractamount shall include the
cost of the repair of all the eguipments placed under Annex-B
itincludes repair /replacement of all the external and internal
hardware components andperipherals of the eguipments and components
under ANNEX-B of this tender. The costof contract shall also
include the cost of placement of resident engineer charges for half
day inour premises.
2.8 WRPC shall have discretion to ask for increase/decrease the
number of PCs/ peripherals to beconsidered for AMC as per their
requirements.
2.9 WRPC reserves the right to undertake up gradation of any of
the machine(s) covered underAMC and the variation in the
maintenance charges of such upgraded machine(s),· ifconsidered
necessary, would be mutually agreed upon depending on the basis of
maintenancecharges in respect of existing machines of the similar
configuration.
2.10 The firm shall arrange for crimping of LAN cables,
repair/replacement of LAN adapter andother network parts without
any additional payments.
2.11 The firm shall carryout the preventive maintenance
including all the Hard Disc Drives in thesystem. The firm shall
examine the condition of the hard disc periodically and replace
theHDD, if any abnormality is observed. However due to unforeseen
reasons, if still the HardDisc becomes faulty, the firm shall
replace the faulty HDD. The firm shall also arrange forrecovery of
important data files from the faulty drive by the available
standard softwareprograms without any additional payment. A detail
report of such data recovery process shallbe submitted to WRPC
immediately after such incidence. However, the firm shall not
beliable for loss of data if recovery not possible.
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2.12 Apart from carrying out the corrective maintenance as and
when required, the Firm shallintensively run and check the system
software and the media and carry out preventivemaintenance on the
complete hardware on quarterly basis.
2.13 The details of all the preventive and corrective
maintenance work done on the equipmentshall be jointly logged on a
register meant for recording the performance of the
saidequipment.
2.14 The contract includes external cleaning of each PC and
other peripherals along with itsassociated equipments with the good
quality cleaner and polishing the external surfaceof the equipment
covered under Annex-B by mint cream by the firm's
representativeevery month. This also includes blowing the inside
dust, cleaning, oiling/greasing themoving parts of printers, etc.
The firm shall submit a report to WRPC of such cleaningimmediately
after the cleaning work is completed.
2.15 Virus Problem: In order to keep all the PCs free from
viruses, WRPC have installed licensedNet Protector Antivirus
software. The offer should include arrangement for installation
andrunning of latest anti-virus software to be provided by WRPc.
The firm shall ensure that allthe PCs under AMC have anti-virus
software installed and updated. In case any new virus isdetected in
any of the PCs, the firm shall make remedial measures so that the
virus does notinfect to any other PC in the Network and shall also
take steps for removal of the virus. Thefirm shall also submit a
report to WRPC of such incidence immediately after the virus
isdetected.
2.16 If the firm fails to maintain the computer system or its
peripherals in proper workingcondition, WRPC shall be at liberty to
get the work carried out from any other externalagency at the risk
and cost of the firm and deduction on this account shall be made
fromthe claims of the firm. The decision of Member Secretary, WRPC
under such conditionshall be final and binding on the firm.
3. OTHER TERMS AND CONDITIONS
Qualifying Requirements
3.1 The firm should have experience for carrying out similar
jobs in reputedGovt/Multinational/ PSUs for at least last three
years and with turnover of more than Rs15 lakhs per annum during
the last 2 years ending 31st March 2015. Details of
suchjobs/done/in hand shall be furnished in the offer. The offer
without complete details isliable to be rejected.
3.2 The firm must be registered with service tax and work
contract tax (VAT) deptt.
3.3 The firm should ensure for supply of original spare parts
from original equipmentmanufacturers or authorized suppliers.
3.4 The successful firm shall execute the contract directly and
they shall not be permitted to giveany sub-contract for part or
whole of the work.
3.5 The contract will be initially for one year. However, this
office reserves the right toterminate the contract in between also,
for reasons of unsatisfactory/non-performance.WRPC also reserve the
right to extend the contract on the same terms and conditionsfor a
further period of six months if mutually agreed upon.
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3.6 It may also be noted that in case of contractor backing out
in mid term without any explicitconsent of this office, he will be
liable to recovery at higher rates, vis a vis, those contractedwith
it, which may have to be incurred by this office on maintenance of
machines for thebalance period of contract through alternative
means
3.7 The above act of backing out would automatically debar the
firm from any further dealingwith office.
3.8 The firm shall be responsible for any loss, damage or
liability to the property! equipment ofthis office due to lapse
oftheir employees.
3.9 This office reserves the right to reject any or all the
quotations without assigning any reasonwhatsoever.
3.10 WRPC shall not have any liability! pay compensation towards
any injury/ accident to thefirm's em ployee while carrying out the
maintenance/ repair work under this contract.
3.11 WRPC shall give the firm full access to the equipment.
However, the requisite tools andtesting equipments required for
maintenance shall have to be brought by the firm's engineer.
BID DOCUMENTS
3.12 The tender should be sent in a proper sealed cover
addressed to the Executive Engineer (Ser),Western Regional Power
Committee, F-3, MIDC area, Marol, Andheri (east), Mumbai-400093 and
super scribed as " TENDER FOR COMPREHENSIVE ANNUALMAINTENANCE
CONTRACT for PCs, Printers and Networking components". Thetender
will be received up to 3.00 PM on 26.03.2015 and will be opened on
the same day at4.00 PM . Tenders, which are not complete in all
respects and are having cutting andoverwriting are liable to be
rejected.
3.13 While submitting the tender for this work the Tenderer will
be deemed to have read,understood and accepted all the terms and
conditions stated in the inquiry for this work.
3.14 The rates should be quoted both in figures and words and
each page of tender document is tobe signed by the tenderer.
3.15 PERFORMANCE SECURITY:
The successful bidder is required to furnish performance
guarantee against security depositfor Rs.5000/- by FDR in any
nationalized banks towards contracts performance guarantee.FDR
shall be returned within 03 months of the date of expiry /
completion of the contract. Inthe event of agency failing to comply
with the any provision of the contract the securitydeposit shall be
forfeited by WRPC. No interest shall be payable by WRPC on
securitydeposit.
3.16 EMD
The tender should accompany with earnest money ofRs.1000/-
(Rupees One thousand) in theform of demand draft drawn in the name
of ODO, WRPC, Mumbai. Tenders without EMD,will be summarily
rejected. The demand draft of EMD of the un-successful tenderer
will bereturned duly endorsed for encashment.
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4. RATES & PAYMENT TERMS
4.1 The charges quoted by the bidder for COMPREHENSIVE AMC and
extended period if anyshould be FIRM and shall be valid for the
entire period of the contract i.e. one year. Novariation in the
charges is allowed during the contract period. The charges in
rupees/yearshould be quoted in the format given in the Annex-B.
Taxes/service charges/duties etc. ifany should be clearly mentioned
in % as well as in rupees.
4.2 The offer should be valid for at least Ninety (90) days from
the date of opening tender.
4.3 No advance payment in any case would be made. The payment
shall be made by WRPC onquarterly basis on the expiry of each
quarter subject to satisfactory completion of the joband submission
of pre-receipted bill (in duplicate) to WRPC, Mumbai after the
expiry ofeach quarter.
4.4 The payment will be made Quarterly by crossed A/c Payee
cheque within two weeks ofreceipt of the bill in duplicate.
4.5 TDS/surcharge any other tax/statutory levy will be deducted
at source as per existing rules.
5 ENCLOSURES:
The following should accompany the tender document:(i)
Experience certificate as outlined in Clause 3.1 above(ii) Demand
Draft on a local Bank for EMD drawn in favor of DDO, WRPC,
Mumbai for an amount ofRs.1000/-(iii) Service Tax Registration
details
(A.CURESH)Executive Engineer (Services)
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ANNEX-B
Details of equipments covered under AMC and per unit charges for
COMPREHENSIVEAMC
I. DESKTOPS.No Make Type CPU RAM HDD Monitor RatelPC
IyearIn Rupees
1 HPCOMPAQ Pentium4 2.66 512MB 160GB 15" colour2 HCL Core-i5
3.20 3.0GB 320GB 18.5"LCD3 COMPAQ Pentium4 2.80 256MB 40GB 15"
colour4 HCL Pentium4 2.40 256MB 80GB 15" colour5 COMPAQ Pentium4
2.80 512MB 40GB 17" colour6 HP Core 2 Duo 2.2 1GB 160GB 17" colour7
HP Pentium4 3.06 1GB 80GB 17" colour8 HP Pentium4 2.8 128MB 40GB
17" colour9 HP Core 2 Duo 2.40 1GB 160GB 17" colour10 HP Pentium4
3.06 512MB 80GB 17" LCD11 HCL Core -i5 3.20 3GB 320GB 18.5"LCD12
COMPAQ Pentium4 3.06 1 GB 80GB 17"colour13 HP Pentium4 2.93 1GB
80GB 17"colour14 HP Core 2 Duo 2.20 1 GB 160GB 17"colour15 HP Core
2 Duo 2.20 1GB 80GB 17"co!our16 HCL Core-i5 3.20 3 GB 320GB
18.5"LCD
ACER(VI9317 HQL) Core-i5 3.2 4GB 500GB 18.5"LCD18 HP Pentium4
3.0 1.5GB 80GB 17"colour19 HCL Core -i5 3.20 3GB 320GB 18.5"LCD20
HP Pentium-4 2.40 1.5 GB 160+80GB 17"colour21 BCL Core -i5 3.20 3GB
320GB 18.5"LCD22 COMPAQ Pentium4 3.0 512MB 40GB 17"colour
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II PRINTERSSr. Type Model
Rate per unit per year inNo. Rupees
1 Laserjet HP LJl160
2 Laserjet HP LJl160
3 Laserjet HP LJl160
4 Laserjet HP LJl160
5 EPSON EPSON LASER M201 0
6 EPSON EPSON LASER M20 10
7 Office Jet HPPROK-850
8 Office Jet(AlI in one) HP 6500
9 Samsung ML 2851 ND
10 Laserjet HP LJ 1320
11 HP Laserjet 2035
12 HP Laserjet 2035
III NETWORKS.No. Make Type Charges per unit/per
year for ComprehensiveAMC (Rs.)
1 Network 2 Nos super stack switch II,
2 Hub 1 No. super stack II baselinehub, network cabling, etc