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IESS 1.0: 1st Intl Conference on Exploring Services Science / 17-19 Feb 2010 / Geneva, CH

Towards an Ontology-based Approach for Creating Sustainable Services

Anastasiya Yurchyshyna

Wanda Opprecht


Outline

1.  Trends and challenges for creating sustainable services

2.  Related research: services, ontologies, sustainability

3.  Towards conceptualising sustainable services:

  Information kernel: identification and usage-based validation   Co-creation of information kernel VS Sustainability of services   Sustainable service: definition

4.  Services-based development of the Cross-pollination space

5.  Perspectives and future research


Challenges for Creating Sustainable Services

  Service orientation of technology, economy and business

  Knowledge society and ITC

  Sustainable development

  Rich semantics and understanding of the environment/system to be modelled

  Multi-axis and transdisciplinary approach for supporting creating of sustainable services

  Analysis of the complementary nature of design principles: service modelling, semantic aspects of knowledge representations, use of domain ontologies, sustainability

  Conceptual approach for developing the information kernel of services

  Cross-pollination space

Creating sustainable services


Related Research

  Service orientation at different layers

•  Information-driven, customer-centric, productivity-focused, digital orientation and creation of new domains (e.g. e-government, e-collaboration, etc.)

  Ontologies: towards increasing the semantics of services

•  Integrating domain, usage and context knowledge by knowledge bases, ontologies

•  Knowledge actionalising

  Sustainability: trans-disciplinary economic, social, environmental, IT aspects

•  Information and its content as sustainability criteria

•  Conceptualising of sustainable services by its excellence

•  Cognitive aspects of the exchanged information

Services , ontologies, sustainability


Towards conceptualising sustainable services

Sustainable services :

  are capable to adapt to their environment;   to dynamically integrate the ever-changing conditions of this environment;   are sustainably coherent with its evolving challenges

? Understanding, not yet definition


Towards conceptualising sustainable services kernel: identification and usage-based validation Information

Three-level ontological model

A

B

«own domain» concepts

C

usage

«information kernel» concepts

D «end-user semantics» concepts

D

E

F

«created» by usage and validation G

shared H H

consistency of initial knowledge bases

knowledge actionalising

•  conceptual model of exchanged knowledge, •  concretises services semantics; •  is based on shared concepts, roles, business rules and integrity constraints of the service; •  ensures the coherence of all service activities.

  services-related activities are based on knowledge bases;   the results of these activities are capitalised and integrated into services.


of information kernel VS Sustainability of services Co-creation


Development of information kernel of services is dynamically validated by services usage

Services are tools for knowledge actionalising

Services contribute to co-creation of environment where such actionalising is elaborated

Services are both the tools and the environment of co-creation and usage


  dynamically built on its information kernel that relies on domain, legal and knowledge ontologies and defines the semantics of services;

  capitalise tacit knowledge related to the usage of services;   imply the usage-based validation;   ensure the transdisciplinarity – of ontologies, practices, actors and types of knowledge

Service: definition Sustainable


Services are both the tools and the environment of co-creation and usage:

  capable to adapt to their environment;   dynamically integrate the ever-changing conditions of this environment;   sustainably coherent with its evolving challenges

Sustainable services

def One of?


Services-based development of the Cross-pollination space 1/2

CPS: platform for enabling the creation of new domain services

Aspects of CPS information kernel:

•  static (classes and relationships); •  dynamic (transactions); •  reglementary (integrity rules); •  responsibility (actors, roles).

CPS is enabled by a set of protocols defined at several levels:

•  between ontologies and actors, •  between groups of actors, •  between activities and missions, •  etc.


Services-based development of the Cross-pollination space 2/2

CPS: summarizes activities of idea generation

Execution: collaborative edition of an article, of a white paper or of a mission statement, etc.

Ongoing work!


Perspectives and Future Research

Ontology-based approach for developing sustainable services:

  development of the information kernel;

  definition of sustainable services and identification of their essential characteristics;

  conceptual methodology of its implementation in form of a CPS

Challenges and ongoing works:

  ongoing work: practical implementation and use cases;

  theoretical homogenization of sustainable services in the context of SSME;

  integrating the results of the usage-based validation;

  implementing CPS as a tool for idea creation process for trans-disciplinary research teams


Thank you for your attention!

Anastasiya Yurchyshyna [email protected]

Wanda Opprecht [email protected]

Thank you for your attention!

Iv 3 Iess2010 Ay Wo Final

Education

services science

usage of services

semantics of services

services semantics

sustainable services

definition services

elaborated services

services usageservices