Iue slides 2015 final

What is this Best Practice Thing?

Bruce Shields

Usability Manager/ForeSee by Answers

You can contact me at:[email protected]

➔ www.linkedin.com/in/bruceshields

➔ http://www.slideshare.net/bruce0shields/iue-slides-2015-final

So, What is Best Practice?

So, What is Best Practice?

First, let’s talk about what it’s not

Best Practice is not about the UI

Efficiency

Effectiveness

Best Practice is also NOT about:

➔ Code ◆ The machine doesn’t matter◆ Your users don’t care

➔ Cool◆ “If the user can’t use it, it doesn’t

work.” ● Susan Dray

Best Practice

IS about people

Efficiency

Effectiveness

What does that mean???

Can you count the passes?

https://www.youtube.com/watch?v=vJG698U2Mvo

But did you see this guy?

So, what’s the Best Practice here?

➔ If you are asking users to perform a complex task, don’t expect them to see a gorilla at the same time

➔ If they are checking out don’t make them go elsewhere to find a promo code, they won’t—and won’t purchase without one

“Best Practice is about fitting

the interface to the user rather than forcing the user

to adapt to technology

The Original List: Visibility of system statusThe system should always keep users informed about what is going on, through appropriate feedback within reasonable time.

Match between system and the real worldThe system should speak the users' language, with words, phrases and concepts familiar to the user, rather than system-oriented terms.

User control and freedomSupport undo and redo.

Consistency and standardsUsers should not have to wonder whether different words, situations, or actions mean the same thing. Follow platform conventions.

Error preventionEven better than good error messages is a careful design which prevents a problem from occurring in the first place.

Recognition rather than recallMinimize the user's memory load by making objects, actions, and options visible. The user should not have to remember information from one part of the dialogue to another.

Flexibility and efficiency of useAccelerators -- unseen by the novice user -- may often speed up the interaction for the expert user such that the system can cater to both inexperienced and experienced users. Allow users to tailor frequent actions.

Aesthetic and minimalist designDialogues should not contain information which is irrelevant or rarely needed.

Help users recognize, diagnose, and recover from errorsError messages should be expressed in plain language (no codes), precisely indicate the problem, and constructively suggest a solution.

Help and documentationEven though it is better if the system can be used without documentation, it may be necessary to provide help and documentation. Any such information should be easy to search, focused on the user's task, list concrete steps to be carried out, and not be too large.

Heuristic Evaluation

Best Practices: Existing Sites

➔ Organization:◆ People create buckets in their heads, use

them◆ Find out how they would organize your

content➔ Don’t do this:

Best Practices For Existing Sites

➔ Or this:

Best Practices: Existing Sites➔ Wayfinding, users need to answer three

questions:◆ Where am I?◆ How do I get where I need to go?◆ What’s around me?

Best Practices: Existing Sites

Notice the different global navigation!

Best Practices: Existing Sites➔ Consistency:

◆ Navigation

Best Practices: Existing Sites➔ Consistency:

◆ Link Behavior - Documents

Best Practices: Existing Sites➔ Consistency:

◆ Link Behavior – Browser Windows

Best Practices: Existing Sites➔ Labeling

Best Practices: Existing Sites➔ Labeling

That’s Great!But how is that useful for design?

Remember, Best Practice is about people

Efficiency

Effectiveness

The Ultimate Best Practice

What’s my need?

Some weeks my calendar looks like this

What’s my need?

My handwriting always looks like this

The Need?It’s to remember what goes on in all those meetings

Writing is the answer?

The Need➔ Security:

◆ Is my information safe?◆ Is my money safe?

The Need➔ Control:

◆ Am I making a good decision?◆ Will this work for me?

The Need➔ Convenience:

◆ Make it easy and they will buy

One last example

In pediatric applications, hospitals had to sedate

80%of small children who needed MRIs

Enter Doug Dietz

Enter Doug Dietz

Enter Doug Dietz

The sedation rate in pediatric

units fell to

.01%

Best Practice:

It’s not about:• UIs• Code• Cool

It is about:• People• Organization• Wayfinding• Consistency

Find the need!

Efficiency

Effectiveness

Thanks!Any questions?You can contact me at:

[email protected]

➔ www.linkedin.com/in/bruceshields

➔ http://www.slideshare.net/bruce0shields/iue-slides-2015-final