Digital Banking Steps towards becoming the leading digital relationship bank in the Nordic region Mikkel H. Brahm Head of Domain Architecture Nordea | Digital Banking 25+ years of experience in the fields of Software Engineering and Enterprise Architecture Contact details: [email protected]https://dk.linkedin.com/in/mbrahm @mikkelbrahm
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ITU EA Summer School 2016 - Nordea - Mikkel H Brahm
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Digital BankingSteps towards becoming the leading digital relationship bank in the Nordic region
Mikkel H. BrahmHead of
Domain ArchitectureNordea | Digital Banking
25+ years of experience in the fields ofSoftware Engineering and
In a fragmented and uncertain market,we seek evolution rather than revolution
Open innovation Observation
Architecture in the Digital Ageis Outside (and Inside) Nordea
• Customer’s devices• Customer’s systems e.g. ERP• Device/Service Ecosystems• Social Networks• Search Engines• Open IAM solutions• Digital Documents• Public Databases• Payment Infrastructure• Market places
We seek empathic connection to our customers and end usersvia personae with emotions, hopes, wants and pains
Journey Map: 3 meter long posters becomes a focal pointas we struggle to fit everything into one simplified model
Old Nordea solutionsNew Nordea solutions
(Households, Corporates)
3rd party solutions
New Nordea Foundation Services
(RESTful)
Digital BankingBack-ends
Other NordeaBack-ends
3rd partyBack-ends
Three SAFe Release Trains are organized with the aim toDevelop and Operate (DevOps) the new customer solutions
Program Board: As teams commit to deliver,a shared plan emerges through negotiation
Confidence vote: Teams express confidenceand commitment with 0-5 fingers raised