0 ITU-BDT Arab Regional Workshop on Digital Financial Inclusion Vishal Mathur Head of Strategic Engagement, Middle East & Africa, GSMA Session 4: Digital Financial Services: Access, Infrastructure, Security, Digital Identity, Authentication and Risk Management
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ITU-BDT Arab Regional Workshop on Digital Financial Inclusion · 2016-09-08 · 0 ITU-BDT Arab Regional Workshop on Digital Financial Inclusion Vishal Mathur Head of Strategic Engagement,
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ITU-BDT Arab Regional Workshop
on Digital Financial Inclusion
Vishal Mathur
Head of Strategic Engagement, Middle East & Africa, GSMA
Session 4: Digital Financial Services: Access,
Infrastructure, Security, Digital Identity, Authentication and
Risk Management
Digital empowerment
Regulation
Yearly action plans
Connected LivingPersonal data Digital commerce Network 2020
BETTER USER ENGAGEMENT FOR DIGITAL SERVICE PROVIDERS
Personal Data – Mobile Connect9
74%of users abandoned their shopping cart in 2013 up from 69% in 2011
$4tn the value of abandonedtransactions in 2014
63%of which is potentiallyrecoverable by savvy online retailers
Sources: GSMA Consumer Research 2015, Forrester, BI Intelligence
86% of consumers have left a website when asked to register
Today, less forgotten passwords reduces operating costs and ensure less abandoned transactions.
In the future, attributes like location will improve the user experience and further reduce risk of identity theft, growing loyalty, market share and delivering consumer insights.