Mike Riversdale: “Your Users Don't Care”
itSMFnz
May 16, 2015
An introduction to and potential changes from "cloud computing" to the IT service management arena
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Transcript
Mike Riversdale: “Your Users Don't Care”
Your “social media guru” for today
Why are we here? Not this
Or this
Or these
Why are we here? For these
OK, for these
Actually, for her
How are we gonna get there? Me
Then you
“Cloud” - huh?
In the olden days
And then ... Web 2.0
List the geek terms Mike
Where did it all come from? Young 'uns
Don't have time to waste on Facebook
Where is the “work is boring” law?
This IS a change
Software gets to you differently
Saving you infrastructure costs
This IS a change
Social this, social that … ?!?
The walls of the corporate
It's changing structures
It's going “open” everyone!
Bring back the humanity
Everything must be actionable
This IS a change
“What about me?”
The conversations are out there
They ARE talking about the systems
This IS a change
Remember the focus – NOT this
Your “Polish Lady” is your focus
Right, over to you ...
Flickr photo thanks
“New Zealand, Clouds – 6.10pm” by EssjayNZ is back in NZ http://www.flickr.com/photos/essjay/255444384/
“Mike presenting an AWA” by Mike Riversdale http://www.flickr.com/photos/mike_riversdale/2097385722/
“Renae Mason - Team Australia blogger” by fullcodepress http://www.flickr.com/photos/fullcodepress/1203087718/
“Appreciative audience” by kozyndan http://www.flickr.com/photos/kozyndan/2633278631/
“office worker” by gradiola http://www.flickr.com/photos/jolanta_gradowicz/3289464881/
“Business conference” by eivindfs http://www.flickr.com/photos/30613899@N04/2867900130/
“Kiwifoo09” by Titine http://www.flickr.com/photos/titine/3283443804/
“Sky over Wellington” by Mike Riversdale http://www.flickr.com/photos/mike_riversdale/373057980/
“How's My Blogging” by Laughing Squid http://www.flickr.com/photos/laughingsquid/1184346933/
“Return Of The King Social Network” by Walter Rafelsberger http://www.flickr.com/photos/walterra/436805745/
“Through a window of Raglan Castle” by Mike Riversdale http://www.flickr.com/photos/mike_riversdale/230325982/
“go play!” by solecism http://www.flickr.com/photos/visus/226665613/
“No Facebook for You!” by hyku http://www.flickr.com/photos/hyku/660602577/
“Google Office in Zurich” by andrewarchy http://www.flickr.com/photos/andrewarchy/2390282907/
“Changing The Guard, Buckingham Palace, London. Pre October 1959” by sgterniebilko http://www.flickr.com/photos/hillview7/3037072259/
“King, Queen and subjects” by anniemcq http://www.flickr.com/photos/anniemcq/2916181965/
“The Reading Room of the British Library” by docpi http://www.flickr.com/photos/doc-click/175719233/
Mike Riversdale: “Your Users Don't Care”
Director at WaveAdept.com
Getting in touch could not be easier:
+64 (0)21-169 1359
http://www.linkedin.com/in/mikeriversdale
Run a widely read “cloud computing for real people” blog at http://work.miramarmike.co.nz
All over the Internet as listed on my Google profile http://www.google.com/profiles/mike.riversdale