rd IT SERVICE MANAGEMENT INFORMATION TECHNOLOGY ITIL PEOPLE PROCESS SOFTWARE INTERNAL CONTROL INFRASTRUCTURE PLATFORM MANAGING I.T. IN THE DOWNTURN: DOING MORE WITH LESS! Annual International Conference 2009 FRAMEWORK SOLUTION CORPORATE VALUE MAINTAINANCE INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRALY SYSTEMS SUPPORT OPERATIONS OPTIMIZATION EXPERIENCES BEST PRACTICE SUCCESSES PROFESSIONAL MAJORITY OF ORGANIZATIONS itSMF CHULALONGKORN BUSINESS SCHOOL SHIFTING COMPETITIVE COSTS BUDGET CUT SERVICE IMPROVEMENT CRITICAL FUNDAMENTAL DEMAND INCREASED DISCUSSION STRATEGY COMPREHENSIVE TECHNOLOGIES EFFICIENT CUSTOMER-CENTRIC LEVERAGE CHALLENGES IMPACTS DISCOVER PERFORMANCE SERVICE-CENTRIC ISACA COBIT CONTROL GLOBALIZATION AVAILIBILITY MANAGEMENT 20 October 2009 Swissôtel Le-Concorde Bangkok Thailand Rob Stroud itSMF International George Spalding Co-Author of CSI Damien Wong HP Software & Solutions Michael O’Mara IBM Tivoli Jonathan Ridler HP Education Simon Lam Symantec Altiris Govindan Manivannan CA Singapore
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IT SERVICE MANAGEMENTINFORMATION TECHNOLOGY
ITILPEOPLE
PROCESSSOFTWARE
INTERNAL CONTROLINFRASTRUCTURE
PLATFORM
MANAGING I.T. IN THE DOWNTURN: DOING MORE WITH LESS!Annual International Conference 2009
FRAMEWORKSOLUTIONCORPORATE VALUE
MAINTAINANCE
INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRALY
SYSTEMS
SUPPORT OPERATIONS
OPTIMIZATION
EXPERIENCES
BEST PRACTICESUCCESSESPROFESSIONAL
MAJORITY OF ORGANIZATIONS
itSMF
CHULALONGKORNBUSINESS SCHOOL
SHIFTINGCOMPETITIVE COSTS
BUDGET CUT
SERVICE IMPROVEMENTCRITICALFUNDAMENTAL
DEMAND INCREASEDDISCUSSION
STRATEGYCOMPREHENSIVE
TECHNOLOGIESEFFICIENT
CUSTOMER-CENTRIC
LEVERAGECHALLENGES
IMPACTSDISCOVER
PERFORMANCE
SERVICE-CENTRIC ISACACOBIT
CONTROLGLOBALIZATION
AVAILIBILITY MANAGEMENT
20 October 2009 Swissôtel Le-Concorde Bangkok Thailand
Rob StrouditSMF International
George SpaldingCo-Author of CSI
Damien WongHP Software & Solutions
Michael O’MaraIBM Tivoli
Jonathan RidlerHP Education
Simon LamSymantec Altiris
Govindan ManivannanCA Singapore
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4.1 Plan
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CustomerRequirement
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