Page 1
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 Get everything you need to pass your Service Offerings &
Agreements Exam
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 2
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 We offer a fully accredited, self-managed eLearning
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 3
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 that provides you with all the relevant knowledge you need to pass your Service Offerings & Agreements
exam and gain your certification. Your trainer is on standby via the
forum, with response times up to 24 hours.
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 4
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 The $920 complete examination package contains:
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 5
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 Unlimited access to study
guide/textbook eBook
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 6
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 Days access to online material, including:
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 7
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 iPad/iPhone compatible, instructor-led presentations,
watchable at your convenience
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 8
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 Exercises & sample exams, designed to reinforce
knowledge and prepare you for the exam
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 9
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 Days access to exam preparation eLearning
course (Exam style practice questions and sample exam)
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 10
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 Service Offerings & Agreements
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 11
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 Access to advanced trainer support
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 12
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 (Find out more about it here.)
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 13
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 *Didn't pass your exam on the first go? No problem. If you've got exam
insurance we'll cover the cost of your resit. Read the
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 14
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 terms and conditions here
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 15
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 Course Description:
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 16
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 This online learning course immerses learners in the practical aspects of
the ITIL Service Lifecycle and processes associated with the
Service Offerings and Agreements of services and service delivery.
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 17
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 The main focus of this course is on the SOA process activities and
supporting methods and approaches to executing these processes in a
practical, hands-on learning environment.
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 18
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 This training is intended to enable the holders of the certificate to apply the practices in Service Offerings and
Agreements of the Service Management Lifecycle.
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 19
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 This course uses an engaging, interactive and flexible online approach to learning the core
disciplines of the ITIL best practice and positions the student to
successfully complete the associated exam: the Intermediate Level
Certificate Service Offerings and Agreements.
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 20
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 The Service Offerings & Agreements Capability course
will be of interest to:
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 21
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 Individuals who have their ITIL v3/2011 Foundation Certificate (or
the ITIL v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications.
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 22
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 Individuals who require a deeper understanding of the Service Design & Service
Strategy stages of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT
service management within an organization
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 23
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite
modules
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 24
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 Individuals seeking progress towards the ITIL Master in IT
Service Management for which the ITIL Expert is a
prerequisite
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 25
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 A typical role includes (but is not restricted to):IT Management, IT Finance
Managers, Capacity Managers, Availability Managers, Service Level Managers,
Business Continuity Managers, Service Portfolio Managers, Supplier Relationship Managers and ITSM trainers involved in
the management, coordination and integration of strategy activities within the
Service Lifecycle.https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 26
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 Which ITIL topics are covered in this course?
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 27
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 The SOA Certificate covers the following ITIL
processes:
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 28
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 Service Portfolio Management
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 29
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 Service Catalog Management
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 30
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 Service Level Management
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 31
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 Demand Management
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 32
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 Supplier Management
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 33
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 Financial Management for IT Services
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 34
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 Business Relationship Management
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 35
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 Learning Objectives: At the end of this course, the
learner will gain competencies in:
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 36
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 Understanding Service Management as a Practice,
and how the processes within Service Offerings and
Agreements support the Service Lifecycle
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 37
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 Knowing the important role of Service Offerings and Agreements in service provision and understanding
of how the in-scope processes interact with other Service Lifecycle
processes
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 38
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 The activities, methods and functions used in each of the
Service Offerings and Agreements processes
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 39
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 The application of Service Offerings and Agreements processes, activities and
functions to achieve operational excellence
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 40
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 How to measure Service Offerings and Agreements
performanceThe importance of IT Security and how it
supports Service Offerings and Agreements
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 41
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 Understanding technology and implementation
requirements in support of Service Offerings and
Agreements
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 42
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 The challenges, critical success factors and risks
related with Service Offerings and Agreements
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 43
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 Pre-requisites:
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 44
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 Hold an ITIL v3/2011 Foundation Certificate or ITIL
v2 Foundation + v3 Foundation Bridge Certificate
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 45
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 There is no minimum requirement but a basic IT literacy and around 2 years
IT experience are highly desirable
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 46
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 It is highly recommended that you read the Service Offerings & Agreements
book prior to commencement of this
program.
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 47
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 Contact Hours
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 48
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 The recommended minimum contact hours for the eLearning
course is 21.
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 49
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 About the Examination:
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 50
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 Evidence of ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3
Foundation Bridge Certificate and completion of the SOA Capability
course from an Accredited Training Provider is required to sit the exam
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 51
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 It is recommended that students should complete at least 21 hours of
personal study by reviewing the syllabus and the SOA book in
preparation for the examination.
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 52
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 The syllabus can be downloaded from:
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 53
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 http://www.itil-officialsite.com/Qualifications/
ITILQualificationLevels/ServiceOfferingsandAgreeme
nts.aspx
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 54
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 The exam is a closed book exam with eight (8) multiple
choice, scenario-based, gradient scored questions.
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 55
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 Exam duration is a maximum 90 minutes for all candidates in their respective language (candidates
sitting the examination in a language other than their first language have a
maximum of 120 minutes and are allowed to use a dictionary)
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 56
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one
which is a distracter and achieves no marks.
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 57
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 Pass score is 28/40 or 70%
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 58
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 Distinction pass score is under consideration
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 59
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 The program combines short presentations supported by accredited
trainer audio. There are also quizzes and exercises (marking scheme provided) to
ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help
to prepare for the multiple-choice examination.
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 60
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 This program is an eLearning Program, your access details to the elearning course are in the book.
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 61
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 Program Materials:
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 62
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 * Access to presentations with trainer audio
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 63
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 * The Art of Service Service Offerings and Agreements
Book
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 64
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 * Exercises + Answers
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 65
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 * Mock Exam questions
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 66
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 Upon successful passing of the ITIL 2011 SOA Capability
exam, the student will be recognized with 4 credits in the ITIL qualification scheme
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 67
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 Project Management Institute Professional Development
Units (PDUs) = 21
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 68
ITIL V3 Service Offerings and Agreements -SOA- - Complete Examination Package
1 ITIL is a registered trade mark of
AXELOS Limited
https://store.theartofservice.com/itil-v3-service-offerings-and-agreements-soa-complete-examination-package.html
Page 69
For More Information, Visit:• https://store.theartofservice.com/itil
-v3-service-offerings-and-agreements-soa-complete-examination-package.html
The Art of Servicehttps://store.theartofservice.com