1 itSMF International The IT Service Management Forum ITIL® v3 Qualification & Certification scheme
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itSMF InternationalThe IT Service Management Forum
ITIL® v3
Qualification & Certification scheme
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itSMF InternationalThe IT Service Management Forum
ITIL® v3 Certification scheme
The ITIL® v3 scheme
•Scope•Approach•Features of each new certification level•Transition scheme•Certification scheme structure
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itSMF InternationalThe IT Service Management Forum
v3 Certification scheme Scope
Offers value to the career objectives of the student
Allows innovation and flexibility and value for Course Providers
Meets learning objectives and competency outcomes
Uses Blooms taxonomy for setting exams
Transition scheme for v2 to v3
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itSMF InternationalThe IT Service Management Forum
An updated approach to learning
Modular design for flexible learning needs
Modernised testing methods and format
Expanded scope of education
Greater choice of study options• Self study• Course attendance• Online courses• Self-paced learning• On demand examinations
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itSMF InternationalThe IT Service Management Forum
ITIL Foundation
v3 Foundation certificate• Minimum 18 hours plus exam• 40 question simple multiple choice exam 65% pass• Self study option• Official Study Aid publication• Covers all stages in the Service Lifecycle• Awareness and concept understanding• 2 credits in the scheme
Syllabus reviewed – new syllabus in place from May 09
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itSMF InternationalThe IT Service Management Forum
ITIL Service Lifecycle
Launched October 08 and January 09
5 lifecycle modules based on each book
21 hours for each module
Complex, gradient scenario Multi Choice exam • 90 minute exam and 70% pass
3 credits per module
Course based study
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itSMF InternationalThe IT Service Management Forum
ITIL Service Capability
Launched October 08 and January 09
4 process based modules• Operational Support & Analysis• Planning, Protection & Optimization• Release, Control & Validation• Service Offerings & Agreements
30 hours for each module
Complex, gradient scenario Multi Choice exam• 90 minute exam and 70% pass
4 credits per module
Course based study
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itSMF InternationalThe IT Service Management Forum25 March 2009
Capability clustered processesOperational Support & Analysis
Planning, Protection & Optimization
Release, Control & Validation
Service Offerings & Agreements
Event
Incident
Request
Problem
Access
Service Desk
Technical
IT Ops
Application
Capacity
Availability
Continuity
Security
Demand
Risk
Change
Release & Deployment
Validation & Testing
Service asset & Configuration
Knowledge
Request
Service Evaluation
Portfolio
Service Level
Catalogue
Demand
Supplier
Financial
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itSMF InternationalThe IT Service Management Forum
Managing across the Lifecycle
Launched January 09
Capstone course • Lifecycle or Capability certification prerequisite
Topic based curriculum• Planning & Implementation; projects; framework integration; organisational strategies; strategic change; risk management
Complex objective exam – Bloom level 5
5 credits in the scheme
Leads to ITIL Expert award
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itSMF InternationalThe IT Service Management Forum
Bridging the gapv2-v3 Foundation Bridge • 1 day course – 2 days from May 09• Course based study• 20 question simple multiple choice 65% pass
v2-v3 Practitioner Bridge• Minimum of 12 credits – includes credits from v2 Foundation• 2 credits single process, 3.5 clustered processes• Managing across the Lifecycle• v2-v3 Manager Bridge
v2-v3 Manager Bridge • 28 contact hours• Course based study• 5 credits in the scheme• 20 Question complex MC scenario 80% pass
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itSMF InternationalThe IT Service Management Forum
Retiring the v2 qualification scheme
V2 Foundation to cease 30 June 2010
V2 Manager to cease 31 August 2010
V2 Practitioner to cease 31 Dec 2010
Foundation Bridge to cease 31 Dec 2010
Manager Bridge to cease 30 June 2011
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itSMF InternationalThe IT Service Management Forum
ITIL®ITIL ® Qualification & Certification scheme
ITIL
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itSMF InternationalThe IT Service Management Forum
ITIL® v3Qualification & Certification scheme
Questions ?
http://www.itil-officialsite.com