ITIL ® ROADMAP V3 Lifecycle Kurser Managing Across the Lifecycle 5 point Capability Kurser 22 Point ITIL Master Foundation V3 2 point ITIL Expert 16 point 15 point Operational Support & Analysis 4 Release Control & Validation 4 Service Offerings & Agreements 4 Planning, Protection & Optimization 4 Continual Service Improvement 3 Service Operation 3 Service Transition 3 Service Design 3 Service Strategy 3 ITIL V2 Service Manager 17 point V3 Managers Bridge 5 point ITIL V2 Foundation Certificat 1,5 point Foundation Bridge V2-V3 0,5 point Apollo 13 spil ITIL Overblik V3 Basis kurser