ITIL ® Release, Control and Validation (RCV) Course Syllabus (v1.1) Fifalde Consulting Inc. +1-613-699-3005 ITIL® is a registered trade mark of AXELOS Limited. © 2017 Fifalde Consulting Inc.
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ITIL®Release,ControlandValidation(RCV)CourseSyllabus(v1.1)
FifaldeConsultingInc.+1-613-699-3005
ITIL®isaregisteredtrademarkofAXELOSLimited.©2017FifaldeConsultingInc.
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1. CourseDescriptionTheRCVcoursebuildsonthegeneralprinciplescoveredaspartoftheITILFoundationcourse.Toimplementneworchangedservicesinacontrolledandcosteffectivemannerandthentransitioncontroltotheoperationsgroups,ITorganizationsmustsuccessfullyimplementITILRCVbestpractices.Thiscoursecoversin-depth,theChangeManagement,ReleaseandDeploymentManagement,ServiceAssetandConfigurationManagement,KnowledgeManagement,RequestFulfilment,ServiceValidationandTestingandChangeEvaluationprocesses,tothelevelneededtointroduceorimprovethesecapabilitieswithinanorganizationasanintegralpartoftheoverallbusiness-focusedServiceManagementframework.
2. CourseDurationThisisanintensivefive-daycoursethatincludestheofficialAPMGcertificationexam.
3. WhatYouWillLearnTheRelease,Control&Validationcoursefocusesontheprocessactivitiesandtheirinterrelationships.Thiscoursehasanumberofstudyunitswithpracticalapplicationtoreinforcetheknowledgegained.Theseinclude:
TheServiceLifecycleandServiceManagementasapractice:UnderstandtheServiceLifecycleandtheobjectivesandbusinessvalueforeachphaseinthelifecycle;understandandarticulate“service”andbeabletoexplaintheconceptofServiceManagementasapractice
RCVKeyPrinciples,ModelsandConcepts:UnderstandthecommonServiceTransition(ST)/ServiceOperation(SO)principlesandguidelinesthatwillinfluencetheperformanceoftheRCVprocesses
RCVProcesses:UnderstandandarticulatetheactivitiesoftheRCVprocesses.Otherareasofdiscussionincludeinformationmanagementrequirements,challenges,criticalsuccessfactorsandriskswithineachoftheprocesses.Theprocessesinclude:
• ChangeManagement• ServiceAsset&ConfigurationManagement• Release&DeploymentManagement• RequestFulfillment
• ServiceValidation&Testing• ChangeEvaluation• KnowledgeManagement
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UnderstandtheuseoftechnologyinsupportingServiceManagementandtheRCVprocessesandexploreconceptsthathaveanimpactonitsplanningandimplementation.ThiscourseimmerseslearnersinthepracticalaspectsoftheITILServiceLifecycleandprocessesassociatedwiththeRelease,Control&Validation.Themainfocusofthiscourseisontheoperational-levelprocessactivitiesandsupportingmethodsandapproachesrelatedtoexecutingtheseprocessesinapractical,hands-onlearningenvironment.ThistrainingisintendedtoenabletheholdersofthecertificatetoapplythepracticesinsupportoftheservicetransitionaspectsoftheServiceManagementLifecycle.
Note:Theemphasisofthiscourseisontheprocessactivities,theirmeasurement,theinterrelationshipsandrolesandresponsibilities;in-depthdiscussionofthemanagement/controlactivitiesthatoccurintheServiceTransitionandServiceOperationLifecyclecourses.
4. Prerequisites• TheITILFoundationCertificationinITServiceManagementorthev2tov3FoundationBridgeequivalent.• TwotofouryearsprofessionalexperiencewithServiceManagementaswellasdefinedexperienceinat
leastoneoftheRCVprocesses.
5. StudentResponsibilitiesStudentsmustcompleteatleast21hoursofpersonalstudybyreviewingtheServiceTransitionpublicationpriortothecoursestartandallowingforaminimumof90minutesofstudypereveningduringthecourse.
TheRCVexamisaverychallengingone.Uponregistration,studentswillbeprovidedwithapre-coursereadinglist.StudentswillbeexpectedtoreadthesectionslistedfromtheappropriateITILbook–ServiceTransition–beforethefirstdayofclass.
Note:ThisITILbookisnotincludedwiththecourse.
6. ProfessionalQualificationThiscourseformspartoftheITILIntermediatequalificationprogram.
Successfullypassingthe90minuteexam,consistingofeight(8)complex,multi-part,multiplechoicescenario-basedgradientscoredquestionsleadtotheITILIntermediateServiceCapabilityCertificate:Release,Control&Validation.Thepassmarkis70%(28/40)ormore.
Successfulcompletionofthiscourseandexamprovides4pointsofthenecessary15‘electives’toachievetheITILExpertcertification(2pointsforFoundationand5pointsforManagingAcrosstheLifeCyclearemandatory).
Note:TheLifecyclecourse‘ServiceTransition’andtheCapabilitycourse‘Release,Control&Validation’haveasignificantamountofoverlapoftopics.Itisrecommendedthatlearnerstakeonecourseortheotherinordertoacquirethepointsnecessaryfortheawardof‘ITILExpert’status.Allpointsacquiredwillbecredited.
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7. CourseDocumentationEachstudentwillreceiveafullcolorcoursebindercontaininglecturenotes,in-courseexercisesandanswers,homework,practicequestionsandapracticeexam.AcopyoftheITILServiceTransitionKeyElementGuidewillalsobeprovided.Allmaterialsaredistributedonthefirstday.
Fifalde Consulting Inc. is a trusted independent advisor, helping organizationsmaximize efficiencies and increase value totheir IT services. We specialize in the delivery of Information Technology Service Management (ITSM) and InformationSecurity Management (ISM) consulting and training services, using best practices such as the Information TechnologyInfrastructureLibrary(ITIL®),TIPA®,TOGAF®,andstandardssuchasISO/IEC20000,27001,38500and others. Fifalde’steam includes a network of the most accredited consultants and trainers in the IT industry.
FormoreinformationonwhatFifaldecanofferyourorganization,pleasevisitfifalde.com
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