ITIL PPT

www.omarittrainings.com

Information Technology Infrastructure Library v3

Omar Ali Khan


Table of Contents• What is ITIL• Who should learn ITIL• Advantages of learning ITIL• ISO 2000 & ITIL• ITIL v3 Foundation Course Details• Exam Details• Brief - Trainers Profile & Client List


What is ITIL• Mandated framework for any IT service industry

today…!!!

• The Information Technology Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations.

• ITIL® is the most widely accepted approach to IT service management in the world today.


Who Should Learn ITIL• All IT Service Employees i.e..

– IT Engineers, – Team Leads, – Managers, – Senior Managers, – AVP’s, – Business Managers, – Account Reps etc

• Other domain personnel willing to join IT management band wagon.


Advantages of learning ITIL• Get competitive advantage• Improved customer satisfaction through a more

professional approach to service delivery• Improved IT services through the use of proven best

practice processes• Increased competence, capability and productivity of IT

staff• Reduce costs, risks, rework• Improved systems/ applications/ IT Services availability• Improved ROI of IT


ISO 2000 & ITIL• ISO/IEC 20000 - Standard for IT Service

Management– Organization level certification

• ITIL – Individual / Personnel level certification for IT Service Management practices


ITIL v3 Foundation Course Details• Course Duration:

– 2 Days – Fast Track– 3 Days – Normal Track – Including Main Exam on Day 3

• Material:– Hard Copy ITIL Book – CD Material includes – Practice Exams, ITIL Templates, Case

Studies etc

• Value Added Training Services:– Interview Preparation, Exam Preparation, LIVE Scenarios based

study, Group discussion, Mock exams, ITIL implementation guidance, Processes and KPI built up guidance etc.

Adobe Acrobat 7.0 Document


Exam Details• Duration:

– 1 Hour– 40 Questions

• Passing Score 26 (i.e. 65%)– Online / Prometric based– Exam Fees – 9000 INR per candidate

• *Exam can also be conducted onsite @ client location


Brief Trainers Profile• Total 14 years of IT Support,

Consultancy & Training – 3.2 years in Corporate Trainings– 9 years with GE (General Electric) /

Genpact• 5.8 Years with GE IT Solutions –

National Support Center• 4.2 Years with GE Money – Offshore

Technology Services– 1.8 years with ‘Millennium Together’

as Trainer & managing partner


Trainers Client List

ITIL PPT

Documents

itil templates

itil isoiec

itil implementation

itil mandated framework

exam preparation

service management practices

service delivery improved

main exam