ITIL Intermediate Lifecycle Program- Service Strategy SS 1 Why bother paying extra money for all the bells and whistles that you're never going to use.

ITIL Intermediate Lifecycle Program- Service Strategy SS

1 Why bother paying extra money for all the bells and whistles that you're

never going to use. Get the certification that you need while

training during a time that suits you.

https://store.theartofservice.com/itil-v3-intermediate-lifecycle-program-service-strategy-ss-isbn-el00150-2863.html


1 We offer a fully accredited, self-managed eLearning



1 that provides you with all the relevant knowledge you need to pass your Service Strategy exam and gain your certification. Your trainer is on

standby via the forum, with response times up to 24 hours.



1 The ITIL Intermediate eLearning Program

contains:



1 LIFETIME access to online material,

including:



1 iPad/iPhone compatible, instructor-led presentations,

watchable at your convenience



1 Study book and quiz questions



1 Exercises & sample exams, designed to reinforce

knowledge and prepare you for the exam



1 Access to support forum - with trainer on standby

(expected response time up to 24 hours)



1 Six months free support and upgrade to new editions and versions of the certification

course.



1 Should the exam syllabus change after six months you will be given the opportunity

to upgrade your course to the latest version



1 *Consider upgrading to receive advanced trainer support for an extra fee.



1 Find out more about it here.



1 *Didn't pass your exam on the first go? No problem. If you've got exam insurance we'll cover the cost of your

resit. Read the



1 terms and conditions here



1 Course Description:



1 This Online Learning course immerses learners in the overall concepts, processes, policies and

methods associated with the Service Strategy phase of the Service

Lifecycle. The course covers the management and control of the

activities and techniques within the Service Strategy stage, but not the

detail of each of the supporting processes. This course is designed using an engaging scenario-based

approach to learning the core disciplines of the ITIL best practice

and positions the student to successfully complete the associated

exam.



1 Which ITIL topics are covered in this

course?



1 The Service Strategy Certificate covers the

following ITIL processes:



1 Service Strategy principles



1 Defining services and market spaces



1 Conducting strategic assessments



1 Financial Management



1 Service Portfolio Management



1 Managing demand



1 Driving strategy through the Service

Lifecycle



1 Understanding Critical Success Factors and risks



1 The following Learning units from The ITIL Intermediate

Qualification Service Strategy Certificate Syllabus

v 5.4 are covered:



1 ITIL SL - SS01



1 Introduction to Service Strategy



1 ITIL SL- SS02



1 Service Strategy Principles



1 ITIL SL - SS03



1 Service Strategy Processes



1 ITIL SL - SS04



1 Governance



1 ITIL SL - SS05



1 Organizing for Service Strategy



1 ITIL SL - SS06



1 Technology Consideration



1 ITIL SL - SS07



1 Implementing Service Strategy



1 ITIL SL - SS08



1 Service Strategy Challenges, Critical Success Factors and

Risks



1 ITIL SL - SS09



1 Summary, Exam Preparation and directed studies



1 [click on image to view the Table of Content of the Service Strategy

Textbook - opens in new window]



1 The Service Strategy Lifecycle course will be

of interest to:



1 - Individuals who have their ITIL v3/2011 Foundation Certificate (or the ITIL v2

Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and

advanced level ITIL certifications.



1 - Individuals who require a deeper understanding of the Service Strategy stage of the Service

Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization



1 - IT professionals working in roles associated with strategic planning,

execution and control within a service-based business model,

seeking an understanding of the concepts, processes, functions and

activities involved in Service Strategy



1 - Individuals seeking the ITIL Expert certification in IT Service

Management for which this qualification is one of the

prerequisite modules



1 - Individuals seeking progress towards the ITIL

Master in IT Service Management for which the ITIL Expert is a prerequisite



1 - A typical role includes (but is not restricted to): CIOs, CTOs, managers,

supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT

security managers, service test managers and ITSM trainers involved

in the management, coordination and integration of strategy activities

within the Service Lifecycle.https://store.theartofservice.com/itil-v3-intermediate-lifecycle-program-service-strategy-ss-isbn-el00150-2863.html


1 Learning Objectives:



1 At the end of this course, the learner will gain competencies

in:



1 Understanding Service Management as a Practice

and Service Strategy principles, purpose and

objective



1 Understanding how all Service Strategy processes interact with other Service

Lifecycle processes



1 The activities, methods and functions used in each of the

Service Strategy processes



1 The roles and responsibilities within Service Strategy and the activities and functions

to achieve operational excellence



1 How to measure Service Strategy performance



1 Understanding technology and implementation

requirements in support of Service Strategy



1 The challenges, critical success factors and risks

related with Service Strategy



1 Contact Hours



1 The recommended minimum contact hours for the eLearning course

is 21.



1 Prerequisites:



1 Hold an ITIL v3/2011 Foundation Certificate or ITIL

v2 Foundation + v3 Foundation Bridge Certificate



1 There is no minimum requirement but a basic IT literacy and around 2 years

IT experience are highly desirable



1 It is highly recommended that you read the AXELOS

Service Strategy book prior to commencement of this

program



1 Candidates must supply identification confirmation at

the time of course registration



1 What's the difference between the Lifecycle and Capability

certificates?



1 The Lifecycle and Capability certificates comprise the two streams, or branches, of the

ITIL intermediate-level qualification scheme.



1 The Lifecycle stream-which includes the Service Strategy qualification-

consists of five modules or certifications. These certifications focus on the Service Lifecycle, the use of process and practice within

the lifecycle and developing the skills needed to deliver quality Service

Management practices in an organization.



1 The Capability certificates, which are made up of four modules, are geared toward those who want a thorough understanding of ITIL processes and

roles. The primary focus is on activities, execution and use of the

processes throughout the entire Service Lifecycle.



1 About the Examination:



1 Evidence of ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3

Foundation Bridge Certificate and completion of the Service Strategy Lifecycle course from an Accredited

Training Provider is required to sit the exam



1 It is recommended that students should complete at least 21 hours of

personal study by reviewing the syllabus and the Service Strategy

book in preparation for the examination.



1 The syllabus can be downloaded from:



1 http://www.itil-officialsite.com/Qualifications/

ITILQualificationLevels/ServiceStrategy.aspx



1 The exam is a closed book exam with eight (8) multiple

choice, scenario-based, gradient scored questions.



1 Exam duration is a maximum 90 minutes for all candidates in their respective language (candidates

sitting the examination in a language other than their first language have a

maximum of 120 minutes and are allowed to use a dictionary)



1 Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one

which is a distracter and achieves no marks.



1 Pass score is 28/40 or 70%



1 Distinction pass score is under consideration



1 The program combines short presentations supported by accredited trainer audio. A text book is also provided to further explore and

explain all concepts covered within the syllabus. There are exercises (marking

scheme provided) to ensure learners are testing their knowledge and competency to

enhance understanding of key concepts. Revision questions and a mock examination

help to prepare for the AXELOS multiple-choice examination.



1 Upon successful passing of the ITIL Service Strategy

Lifecycle exam, the student will be recognized with



1 3 credits



1 in the ITIL qualification scheme



1 Project Management Institute Professional Development Units

(PDUs) = 21



1 Is this course accredited?



1 Yes! AXELOS/CSME, the official ITIL accreditors, have accredited this

course and the instructors who teach it as providing high-quality training in

IT Service Management.



1 ITIL is a registered trade mark of

AXELOS Limited



1 AXELOS is a registered trade mark of AXELOS

Limitedhttps://store.theartofservice.com/itil-v3-intermediate-lifecycle-program-service-strategy-ss-isbn-el00150-2863.html

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ITIL Intermediate Lifecycle Program- Service Strategy SS 1 Why bother paying extra money for all the bells and whistles that you're never going to use.

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