ITIL® Intermediate Certificate – Operational Support & Analysis (OSA)* Certificate : ITIL® Intermediate Certificate- Operational Support & Analysis (OSA) Duration : 5 Days of Instructor Led (plus 12 Hrs. of Personal Study ) Course Delivery : Classroom ( Instructor Led) Credits : 4 Credits to ITIL® Expert Certified PMP receive 30 PDU’s About QT&T Course Description #02-06, 2 Changi Business Park Avenue 1 Singapore 486015