ITIL Foundation ITIL, an acronym for Information Technology Infrastructure Library, is a set of comprehensive practice, which is based on the major focus of aligning IT services with industry needs. The processes, tasks and checklists described by ITIL may be applied for forming integration and organizational strategies; for delivering values and maintaining competency. The organization can establish criteria for planning, implementation and measurement. Since July 2013, ITIL was owned by AXELOS, a joint venture of the Government of the United Kingdom and Capita, a London based business process outsourcing and professional services company. The Information Technology Infrastructure Library (ITIL) was created to help businesses manage their IT operations more efficiently and reliably. The ITIL framework provides a collection of practices that businesses can choose to adopt that focus on aligning IT operations with the goals of the business. These practices range from creating new service offerings to day-to-day operations and managing incidents. Many organizations choose to follow ITIL because it prevents them from having to "reinvent the wheel" when it comes to IT processes and operations. The ITIL Foundations certification is designed to introduce the candidate to the general processes in ITIL and how they can be used to benefit an organization. Why Cambridge is a unique place to learn: • Registered Education Provider of Axelos, USA. • 16 Hours of In-House Training – highly unique knowledge delivery methodology • Conducted by Subject Matter Experts (SMEs) with 20+ years of industry experience, Certified and trained individually more than 3000+ Professionals @Cambridge. • Real time case studies and examples. • Unlimited Access to Simulation Exam – highly proved one. • Certificate of Attendance • Exam Approval Application Guidance • Assistance for ITIL Foundation Exam Booking • 31 Years of Business Excellence! Cambridge Education is established in the market with a great achievement on Assisting the Clients to “Pass the ITIL Foundation exam in the First Attempt”. Benefits to the Organization: • Professionals will gain a systematic and professionally valued approach to best practice methodology • Provides knowledge and helps a professional to focus on the needs of the customers and user experience rather than spending too much time on technological issues • It helps to identify and concentrate on highest value activities to help the organization Benefits to individual • It improves employment prospects with good package. • It teaches you the best practices on how to increase the business productivity effectively • Increases the ability of a professional to identify, plan and support the IT services in a business resulting in Increased productivity, efficiency and effectiveness Who should attend? • Individuals who require ITIL framework basic knowledge and wanted to enhance IT service management in the Organisation. • IT professionals who want to adapt ITIL in order to make service improvement in the Organisation It will also benefit the IT service manager, IT Directors and Managers, CIO’s, Business Manager, Service support engineers, Technical support engineers and Business Process owners. • ITIL Foundation level qualification is open to and can benefit anyone who has an interest in the subject. [email protected] www.cambridgeeducation.net Abu Dhabi Tel.: +971 2 632 3202 Fax: +971 2 631 1218 Dubai Tel.: +971 4 397 5000 Fax: +971 4 397 8700 Sharjah Tel.: +971 6 573 1414 Fax: +971 6 572 0202