ITE PC v41 Chapter5

5/18/2018 ITE PC v41 Chapter5

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2007-2010 Cisco Systems, Inc. Al l r ights reserved. Cisco PublicI! PC v".1Ch#$ter% 1

Ch#$ter %&'und#ment#l($er#ting Systems

IT Essentials: PC Hardware and Software v4.1


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Chapter 5 Objetives

%.1 !)$l#in the $ur$ose o* #n o$er#ting system

%.2 +escribe #nd com$#re o$er#ting systems to include$ur$ose, limit#tions, #nd com$#tibilities

%. +etermine o$er#ting system b#sed on customerneeds

%." Inst#ll #n o$er#ting system

%.% #vig#te # /I indos3

%.4 Identi*y #nd #$$ly common $reventive m#inten#ncetechni5ues *or o$er#ting systems

%.7 roubleshoot o$er#ting systems


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The P!rpose of an Operatin" S#ste$

he o$er#ting system (S3 controls #lmost #ll*unctions on # com$uter.

6e#rn #bout the com$onents, *unctions, #nd

terminology rel#ted tothe indos 2000,indos P, #ndindos 8ist# o$er#tingsystems.


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%oles of an Operatin" S#ste$

All com$uters rely on #n o$er#ting system (S3 to$rovide the inter*#ce *or inter#ction beteen users,#$$lic#tions, #nd h#rd#re.

he o$er#ting system boots the com$uter #nd m#n#gesthe *ile system.

Almost #ll modern o$er#ting systems c#n su$$ort moreth#n one user, t#s9, or CP/.

he o$er#ting system h#s *our m#in roles&: Control h#rd#re #ccess

: ;#n#ge *iles #nd *olders

: Provide user inter*#ce

: ;#n#ge #$$lic#tions


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The T#pes of Operatin" S#ste$s

r#$hic#l /ser Inter*#ce/I3& he user inter#ctsith menus #nd icons.

Comm#nd 6ine Inter*#ceC6I3& he user ty$escomm#nds #t # $rom$t.

;ost o$er#ting systems include both # /I #nd # C6I.


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Co$pare Operatin" S#ste$s

erms o*ten used hen com$#ring o$er#ting systems&

&!lti'!ser< o or more users c#n or9 ith $rogr#ms #ndsh#re $eri$her#l devices, such #s $rinters, #t the s#me time.

&!lti'tas(in"< he com$uter is c#$#ble o* o$er#tingmulti$le #$$lic#tions #t the s#me time.

&!lti'proessin"< he com$uter c#n h#ve to or morecentr#l $rocessing units CP/s3 th#t $rogr#ms sh#re.

&!lti'threadin"< A $rogr#m c#n be bro9en into sm#ller$#rts th#t c#n be lo#ded #s needed by the o$er#ting system.;ulti-thre#ding #llos individu#l $rogr#ms to be multi-t#s9ed.


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CP) &odes of Operation

%eal &ode

A CP/ th#t o$er#tes in re#l mode c#n only e)ecute one $rogr#m#t # time, #nd it c#n only #ddress 1 ;= o* system memory #t #time. In re#l mode, hen #n #$$lic#tion cre#tes #n error, the

entire com$uter c#n be #**ected bec#use the $rogr#m h#s direct#ccess to memory.

Proteted &ode

A CP/ th#t o$er#tes in $rotected mode h#s #ccess to #ll o* the

memory in the com$uter, including virtu#l memory. In $rotectedmode, #$$lic#tions #re $rotected *rom using the memory reserved*or #nother #$$lic#tion th#t is currently running.


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CP) &odes of Operation *Contin!ed+

,irt!al %eal &ode

A CP/ th#t o$er#tes in virtu#l re#l mode #llos # re#l-mode#$$lic#tion to run ithin # $rotected-mode o$er#ting system.his c#n be demonstr#ted hen # +(S #$$lic#tion runs in #

2-bit o$er#ting system, such #s indos P.

Co$patibilit# &ode

Com$#tibility mode cre#tes the environment o* #n e#rliero$er#ting system *or #$$lic#tions th#t #re not com$#tible ith

the current o$er#ting system. Com$#tibility mode c#n cre#tethe $ro$er environment or version o* the o$er#ting system to#llo the #$$lic#tion to run #s i* it is in the intendedenvironment.


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-'bit vs. /4'bit OS and Proessor 2-bit indos ($er#ting System #nd )>4 ProcessorArchitecture

: C#$#ble o* #ddressing " = o* @A;

: !#ch virtu#l m#chine receives 1 ;= o* memory #nd #ccess to h#rd#re

: )>4 uses # Com$le) Instruction Set Com$uter CISC3

: )>4 $rocessors use *eer registers th#n )4" $rocessors

4"-bit indos ($er#ting System #nd )4" ProcessorArchitecture

: C#$#ble o* #ddressing 12> = o* @A;

: !nh#nced $er*orm#nce *or memory m#n#gement

: Addition#l security *e#tures

: )4" #rchitecture is b#c9#rd com$#tible ith )>4

: Process much more com$le) instructions #t # much higher r#te




0es(top Operatin"

S#ste$

: Su$$orts # single user

: @uns single-user#$$lic#tions

: Sh#res *iles #nd *olders

: Sh#res $eri$her#ls

: /sed on # sm#ll netor9

: Su$$orts multi$le users

: @uns multi-user#$$lic#tions

: Is robust #nd redund#nt

: Provides incre#sed security

: /sed on # netor9

etwor( Operatin"

S#ste$




+es9to$ o$er#ting systems&

: ;icroso*t indos& indos P

: ;#cintosh& ;#c (S

: 6inu)

: /I

A des9to$ (S h#s the *olloingch#r#cteristics&

: Su$$orts # single user

: @uns single-user #$$lic#tions

: Sh#res *iles #nd *olders on # sm#ll netor9ith limited security



etwor( Operatin" S#ste$s *OS+

Common (S include&

: ovell et#re

: ;icroso*t indos Server

: 6inu)

: /I

(S h#s the *olloing ch#r#cteristics&

: Su$$orts multi$le users

: @uns multi-user #$$lic#tions

: Is robust #nd redund#nt

: Provides incre#sed security com$#red to des9to$ o$er#tingsystems



0eter$ine Proper Operatin" S#ste$

Cre#te #n #ccur#te $ro*ile o* your customer by#n#lying the d#ily, ee9ly, #nd monthly com$uter

#ctivities Select #$$ro$ri#te so*t#re #nd h#rd#re to s#tis*y

e)isting #nd *uture re5uirements

o select the $ro$er o$er#ting system&


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2hat 0oes 3o!r C!sto$er %e!ire

(**ice #$$lic#tions

:ord $rocessing, s$re#dsheets, or$resent#tion so*t#re

r#$hics #$$lic#tions:Photosho$ or Illustr#tor

Anim#tion #$$lic#tions

:'l#sh

=usiness #$$lic#tions

:Accounting, cont#ct m#n#gement,s#les tr#c9ing or d#t#b#se


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Identif# &ini$!$ Hardware %e!ire$ents

Customer m#y need to u$gr#de or $urch#se #ddition#lh#rd#re to su$$ort the re5uired #$$lic#tions #nd (S.

A cost #n#lysis ill indic#te i* $urch#sing ne

e5ui$ment is # better ide# th#n u$gr#ding. Common h#rd#re u$gr#des&

:@A; c#$#city

:B#rd drive sie

:Processor s$eed:8ideo c#rd memory #nd s$eed



Hardware Co$patibilit# 6ist *HC6+

;ost o$er#ting systems h#ve #n BC6.

BC6s c#n be *ound on the m#nu*#cturers ebsite.

BC6 includes list o* h#rd#re th#t is 9non to or9 ith

the o$er#ting system.



Installin" the Operatin" S#ste$

@e#sons to $er*orm # cle#n inst#ll#tion o* #n (S&

:hen # com$uter is $#ssed *rom one em$loyee to #nother

:hen the o$er#ting system is corru$ted

:hen # ne re$l#cement h#rd drive is inst#lled in # com$uter

=e*ore $er*orming # cle#n inst#ll#tion&

:=#c9 u$ #ll d#t# *irst

:!)$l#in to the customer th#t e)isting d#t# ill be er#sed

:Con*irm th#t #ll needed d#t# h#s been success*ullytr#ns*erred


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Hard 0rive Set!p Proed!res

($er#ting system setu$ methods&

:Inst#ll #n (S over # netor9 *rom # server

:Inst#ll *rom # co$y o* the (S *iles stored onthe h#rd drive

:Inst#ll *rom (S *iles stored on C+s or +8+s


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Hard 0rive Set!p Proed!res

*Contin!ed+ P#rtitioning #nd 'orm#tting

B#rd drive must be logic#lly divided

$#rtitioned3 'ile system must be cre#ted on the h#rd drive

+uring the inst#ll#tion $h#se, most o$er#ting

systems ill #utom#tic#lly $#rtition #nd *orm#tthe h#rd drive


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Prepare the Hard 0rive

he *irst $ortion o* the inst#ll#tion $rocess de#ls ith*orm#tting #nd $#rtitioning the h#rd drive.

he second $ortion $re$#res the dis9 to #cce$t the *ile

system. he *ile system $rovides the directory structure th#t

org#nies the users o$er#ting system, #$$lic#tion,con*igur#tion, #nd d#t# *iles.

!)#m$les o* *ile systems&:he 'A2 *ile system

:he e echnology 'ile System 'S3


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Install the Operatin" S#ste$

hen # com$uter boots u$ ith the indos inst#ll#tion C+, theindos P inst#ll#tion $rocess st#rts ith three o$tions&

Set!p 7P& o run the setu$ #nd inst#ll the P o$er#ting system,

$ress !!@. %epair 7P& o re$#ir #n inst#ll#tion, $ress @ to o$en the @ecovery

Console. he @ecovery Console is # troubleshooting tool. It c#n beused to cre#te #nd *orm#t $#rtitions #nd re$#ir the boot sector or;#ster =oot @ecord. It c#n #lso $er*orm b#sic *ile o$er#tions on

o$er#ting system *iles #nd *olders. he @ecovery Consolecon*igures services #nd devices to st#rt or not st#rt the ne)t timethe com$uter boots u$.

8!it& o 5uit Setu$ ithout inst#lling indos P, $ress '.


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Create 9d$inistrator 9o!nt

Setu$ cre#tes the #dministr#tor #ccount ith the usern#me D#dministr#torE

:Ch#nge this n#me to 9ee$ the #dministr#tor #ccount secure

:(nly use the #dministr#tor #ccount occ#sion#lly *or critic#lsystem ch#nges

Cre#te # *ictitious user #ccount to use #s # tem$l#te

/se secure $#ssords

:hese should be # minimum o* 7 ch#r#cters, cont#ining #tle#st one o* e#ch letter, number, #nd symbol3


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Co$plete the Installation hen indos P inst#ll#tion

com$letes&

:Com$uter ill reboot

:6og in *or the *irst time

:@egister indos P #nd veri*y th#tyou #re using # leg#l co$y o* the (S

:8eri*ic#tion en#bles you to donlo#d$#tches #nd service $#c9s

/se ;icroso*t /$d#te ;#n#ger tosc#n *or ne so*t#re


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C!sto$ Installation Options 0is( Clonin"

'ollo these ste$s *or dis9 cloning&

1. Cre#te # m#ster inst#ll#tion on one com$uter

2. @un Sys$re$

. Cre#te # dis9 im#ge o* the con*igured com$uter using third-$#rtydis9-cloning so*t#re

". Co$y the dis9 im#ge onto # server

hen the destin#tion com$uter is booted,

: A shortened version o* the indos setu$ $rogr#m runs: Setu$ con*igures only user-s$eci*ic #nd com$uter-s$eci*ic settings

: An #nser *ile $rovides d#t# norm#lly re5uired during set u$

ith ;icroso*t System Pre$#r#tion


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C!sto$ Installation Options etwor( Install

'ollo these ste$s *or dis9 cloning&

1. Cre#te # boot#ble $#rtition on the com$uter.

2. Co$y the inst#ll#tion *iles I>4 *older *rom the inst#ll#tion disc3 to

# sh#red directory on the netor9 server.

. =oot the com$uter ith # boot dis9 th#t cont#ins # netor9 client#nd connect to the sh#red directory.

". 'rom the sh#red directory, run the setu$ $rogr#m,I.!!.

%. he setu$ $rogr#m co$ies #ll inst#ll#tion *iles *rom the netor9sh#re onto the com$uter h#rd drive.

4. Inst#ll#tion continues much the s#me #s i* the inst#ll#tion ere$er*ormed *rom # disc.

ith # co$y o* the inst#ll#tion *iles - I>4 *older


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The ;oot Se!ene for 2indows 7P Poer (n Sel* est P(S3

P(S *or e#ch #d#$ter c#rd th#t h#s # =I(S

=I(S re#ds the ;#ster =oot @ecord ;=@3

;=@ t#9es over control o* the boot $rocess #nd st#rts 6o#der6+@3

6+@ re#ds the =((.II *ile to 9no hich (S to lo#d #nd hereto *ind the (S on the boot $#rtition

6+@ uses +!!C.C(; to detect #ny inst#lled h#rd#re 6+@ lo#ds the (SF@6.!! *ile #nd BA6.+66

6+@ re#ds the registry *iles #nd lo#ds device drivers

(SF@6.!! st#rts the I6((.!! $rogr#m #nd dis$l#ys

the indos login screen


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The 2indows %e"istr#


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&anip!latin" Operatin" S#ste$


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&anip!latin" Operatin" S#ste$


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0esribin" 0iretor# Str!t!res indos *ile system n#ming conventions&

:;#)imum o* 2%% ch#r#cters m#y be used

:Ch#r#cters such #s # $eriod .3 or # sl#sh G H3 #re not #lloed

:An e)tension o* three or *our letters is #dded to the *ilen#me toidenti*y the *ile ty$e

:'ilen#mes #re not c#se sensitive

indos *ilen#me e)tension e)#m$les&

:.doc - ;icroso*t ord

:.t)t - ASCII te)t only

:.$g - gr#$hics *orm#t

:.$$t - ;icroso*t PoerPoint

:.i$ - com$ression *orm#t


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T


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avi"atin" a @raphial )ser Interfae *@)I+

A /I $rovides gr#$hic#l re$resent#tions o* #ll the *iles,*olders, #nd $rogr#ms on # com$uter.

o customie #ny o* these, sim$ly right-clic9 the item #nd thenselect Pro$erties&

:#s9b#r

:@ecycle =in

:+es9to$ b#c9ground

:indo #$$e#r#nce

he St#rt menu includes&

:A nested list o* #ll inst#lled #$$lic#tions:A list o* recently o$ened documents

:A list o* other elements, includingJ # se#rch *e#ture, # hel$ center,#nd system settings


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Co$p!ter

hen you right-clic9 Co$p!ter#nd select Properties, there #resever#l settings th#t c#n be customied&

:Com$uter n#me, B#rd#re settings, 8irtu#l memory, Autom#ticu$d#tes, #nd @emote #ccess

'iles c#n #lso be moved #nd co$ied using ;y Com$uter

A$$lic#tions c#n be l#unched in sever#l #ys&

:Clic9 the #$$lic#tion on the St#rt menu.

:+ouble-clic9 the #$$lic#tion shortcut icon on the des9to$.

:+ouble-clic9 the #$$lic#tion e)ecut#ble *ile in ;y Com$uter.

:6#unch the #$$lic#tion *rom the @un indo or comm#nd line.


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Control Panel 9pplets

A$$e#r#nce #nd hemes

etor9 #nd Internet Connections

Add or @emove Progr#ms

Sounds, S$eech, #nd Audio +evices

Per*orm#nce #nd ;#inten#nce

Printers #nd (ther B#rd#re

/ser Accounts +#te, ime, 6#ngu#ge, #nd @egion#l ($tions

Accessibility ($tions

Security Center


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Co$p!ter &ana"e$ent Console

Addresses three m#in#re#s o* #dministr#tion&

:System ools

:Stor#ge

:Services #nd A$$lic#tions


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0evie &ana"er

/sed to vie settings *ordevices in the com$uter

An e)cl#m#tion m#r9

indic#tes # $roblem ith #device


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Tas( &ana"er

8ie #ll #$$lic#tions th#t#re currently running

Close #ny #$$lic#tions th#t

h#ve sto$$ed res$onding ;onitor the $er*orm#nce o*

the CP/ #nd virtu#lmemory

8ie #ll $rocesses th#t #recurrently running

8ie in*orm#tion #bout thenetor9 connections


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Servies and Perfor$ane &onitor

Kou c#n record $er*orm#nced#t# #nd con*igure #lerts.

Kou c#n st#rt, sto$, ordis#ble services.


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Event ,iewer and %e$ote 0es(top

Event ,iewer

6ogs # history o* events reg#rding #$$lic#tions,security, #nd the system.

hese log *iles #re # v#lu#ble troubleshooting tool.

%e$ote 0es(top

Allos one com$uter to remotely t#9e control o*

#nother com$uter. In indos P, this troubleshooting *e#ture is only

#v#il#ble ith indos P Pro*ession#l.


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&irosoft &ana"e$ent Console;;C #llos you to org#nie m#n#gement tools,c#lled sn#$-ins, in one loc#tion *or e#sy #dministr#tion.

Add to ;;C

:eb $#ge lin9s:#s9s

:Active controls

:'olders


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Perfor$ane Settin"sSettings *or #dv#nced visu#ls #nd *or virtu#l memory


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9dd or %e$ove an 9ppliation /tility to inst#ll or uninst#ll #$$lic#tions

r#c9s inst#ll#tion *iles *or *uture thorough uninst#ll, i*desired


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)p"radin" to 2indows 7P

1. Insert the indos P C+. Select Start A %!n.

2. In the @un bo), here + is the drive letter *or the C+-@(;, ty$e 0:Bi-/Bwinnt-#nd $ress Enter. heelcome to the indos P Setu$ i#rd dis$l#ys.

. Choose )p"rade to 2indows 7P#nd clic9 e=t. he6icense Agreement $#ge dis$l#ys.

". @e#d the license #greement #nd clic9 the button to

#cce$t this #greement.%. Clic9 e=t.

4. 'ollo the $rom$ts #nd com$lete the u$gr#de. henthe inst#ll is com$lete, the com$uter ill rest#rt.


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Preventive &aintenane Plannin"Com$onents o* # $reventive m#inten#nce $l#n&

/$d#tes to the o$er#ting system #nd #$$lic#tions

/$d#tes to #nti-virus #nd other $rotective so*t#re

B#rd drive error chec9ing

B#rd drive b#c9u$

B#rd drive de*r#gment#tion

+evice drive u$d#tes

'irm#re u$d#tes

St#rtu$ $rogr#ms


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Shed!le Tas(s

he +(S A comm#nd l#unches t#s9s #t # s$eci*iedtime using the comm#nd line inter*#ce.

he indos #s9 Scheduler l#unches t#s9s #t #s$eci*ied time using # gr#$hic#l inter*#ce.

=oth o* these tools #llo users to set comm#nds to run#t # cert#in time ust once, or to re$e#t #t selected d#ys

or times.


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9!to$ati )pdatesAn #utom#tic u$d#te service sc#ns the system *or

needed u$d#tes, #nd recommends h#t should bedonlo#ded #nd inst#lled.

Autom#tic u$d#te services c#n setu$ to donlo#d #ndinst#ll u$d#tes #s soon #s they #re #v#il#ble or #sre5uired, #nd inst#ll them hen the com$uter is ne)trebooted.


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%estore Point

I* the com$uter cr#shes, the (S c#n roll b#c9 to # restore$oint.

:he restore $oint utility only o$er#tes on (S #nd #$$lic#tion *iles.

:Anti-virus so*t#re should be run to remove m#l#re be*orecre#ting # restore $oint.

hen to cre#te # restore$oint&

:=e*ore u$d#ting or re$l#cing

the (S:hen #n #$$lic#tion ordriver is inst#lled

:;#nu#lly #t #ny time


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;a(!p the Hard 0rive

=#c9u$ tools #llo *or recovery o* d#t#.

/se the ;icroso*t =#c9u$ ool to $er*orm b#c9u$s.

!st#blish # b#c9u$ str#tegy th#t ill #llo *or the

recovery o* d#t#. +ecide ho o*ten the d#t# must be b#c9ed u$ #nd the

ty$e o* b#c9u$ to $er*orm.

indos P uses 8olume Sh#do Co$ying, hich

#llos users to continue to or9 even #s # b#c9u$ ist#9ing $l#ce.

It is only necess#ry to m#9e co$ies o* the *iles th#th#ve ch#nged since the l#st b#c9u$.


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T#pes of ;a(!ps

0esriptionClear

$ar(er

or$al Seleted files and folders 3es

Cop# Seleted files and folders o

0ifferentialSeleted files and folders thathan"ed sine the last ba(!p

o

Inre$entalSeleted files and folders thathan"ed sine the last ba(!p

3es

0ail#Seleted files and folders that

han"ed d!rin" the da#o


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Step 1 Identi*y the $roblem

Step !st#blish # theory o* $rob#ble c#uses

Step - +etermine #n e)#ct c#use

Step 4 Im$lement # solution

Step 5 8eri*y solution #nd *ull system *unction#lity

Step / +ocument *indings

Tro!bleshootin" Proess


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Step 1 ' Identif# the Proble$ Com$uter con*igur#tion

: ($er#ting system, $#tches #nd u$d#tes, netor9 environment, connection ty$e

($en-ended 5uestions

: h#t $roblems #re you e)$eriencing ith your com$uterL

: h#t so*t#re h#s been inst#lled on your com$uter recentlyL

: h#t ere you doing hen the $roblem #s identi*iedL

: h#t o$er#ting system do you h#ve inst#lled on your com$uterL

: h#t u$d#tes or $#tches h#ve been inst#lled on your com$uterL

Closed-ended 5uestions

: B#s #nyone else used your com$uter recentlyL

: +oes the com$uter boot u$ success*ullyL

: B#ve you ch#nged your $#ssord recentlyL

: B#ve you received #ny error mess#ges on your com$uterL


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Step ' Establish a Theor# of Probable

Ca!ses Cre#te # list o* the most common re#sons hy the error ould occur#nd list the e#siest or most obvious c#uses #t the to$ ith the morecom$le) c#uses #t the bottom.

: Incorrect settings in =I(S

: C#$s loc9 9ey is set to (: on-boot#ble medi# in the *lo$$y drive during com$uter boot u$

: P#ssord h#s ch#nged

: Incorrect monitor settings in control $#nel

: ($er#ting system u$d#te *#ilure

: +river u$d#te *#ilure

: ;#l#re in*ection

: B#rd drive *#ilure

: Corru$t o$er#ting system *iles


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Step - ' 0eter$ine the E=at Ca!se esting your theories o* $rob#ble c#uses one #t # time, st#rting

ith the 5uic9est #nd e#siest.

: 6og in #s # di**erent user.

: /se third $#rty di#gnostic so*t#re.

: e so*t#re or so*t#re u$d#tes h#ve ust been inst#lled.: /ninst#ll recently inst#lled #$$lic#tions.

: =oot into s#*e mode to determine i* the $roblem is driver-rel#ted.

: @oll b#c9 nely u$d#ted drivers.

: !)#mine +evice ;#n#ger *or device con*licts.

: !)#mine event logs *or #rnings or errors.

: Chec9 the h#rd drive *or errors #nd *i) *ile system issues.

: /se the system *ile chec9er to recover corru$t system *iles.

: /se system restore i* # system u$d#te or service $#c9 h#s been inst#lled.


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I! PC v".1Ch#$ter % %" 2007-2010 Cisco Systems, Inc. Al l r ights reserved. Cisco Public

Step 4 ' I$ple$ent a Sol!tion

I* # 5uic9 $rocedure does not correct the $roblem, you mightneed to rese#rch the $roblem *urther to est#blish the e)#ctc#use.

+ivide l#rger $roblems into sm#ller $roblems th#t c#n be#n#lyed #nd solved individu#lly.

Cre#te # list o* $ossible solutions #nd im$lement them one #t #time. I* you im$lement # $ossible solution #nd it does not or9,reverse the solution #nd try #nother.


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I! PC v".1Ch#$ter % %% 2007-2010 Cisco Systems, Inc. Al l r ights reserved. Cisco Public

Step 5 ' ,erif# Sol!tion and S#ste$

8eri*ying *ull system *unction#lity #nd im$lementing #ny $reventiveme#sures i* needed.

: Shut don the com$uter #nd rest#rt it.

: Chec9 event logs to m#9e sure there #re no ne #rnings or errors.

:Chec9 +evice ;#n#ger to see th#t there #re no #rnings or errors.

: @un +)+i#g to m#9e sure +irect is running correctly.

: ;#9e sure #$$lic#tions run $ro$erly.

: ;#9e sure netor9 sh#res #re #ccessible.

: ;#9e sure the Internet c#n be #ccessed.

: @e-run system *ile chec9er to ensure #ll *iles #re correct.

: @e-run sc#ndis9 to m#9e sure no $roblems rem#in on the h#rd drive.

: Chec9 t#s9 m#n#ger to ensure no $rogr#ms #re running incorrectly.

: @e-run #ny third $#rty di#gnostic tools.

B#ve the customer veri*y the solution #nd system *unction#lity.


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Step / ' 0o!$ent


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Co$$on Proble$s and Sol!tions

($er#ting system $roblems c#n be #ttributed toh#rd#re, #$$lic#tion, or con*igur#tion issues, orto some combin#tion o* the three. Kou ill resolve

some ty$es o* o$er#ting system $roblems moreo*ten th#n others.


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I! PC v".1Ch#$ter % %> 2007-2010 Cisco Systems, Inc. Al l r ights reserved. Cisco Public

Chapter 5 S!$$ar# Sever#l di**erent o$er#ting systems #re #v#il#ble, #nd you must consider the

customers needs #nd environment hen choosing #n o$er#ting system.

he m#in ste$s in setting u$ # customers com$uter include $re$#ring theh#rd drive, inst#lling #n o$er#ting system, cre#ting user #ccounts, #ndcon*iguring inst#ll#tion o$tions.

A /I shos icons o* #ll *iles, *olders, #nd #$$lic#tions on the com$uter. A$ointing device, such #s # mouse, is used to n#vig#te in # /I des9to$.

Kou should est#blish # b#c9u$ str#tegy th#t #llos *or the recovery o* d#t#.orm#l, co$y, di**erenti#l, increment#l, #nd d#ily b#c9u$s #re #ll o$tion#lb#c9u$ tools #v#il#ble in indos o$er#ting systems.

Preventive m#inten#nce techni5ues hel$ to ensure o$tim#l o$er#tion o* theo$er#ting system.

Some o* the tools #v#il#ble *or troubleshooting #n o$er#ting system $robleminclude indos Adv#nced ($tions menu, event logs, device m#n#ger, #ndsystem *iles.


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ITE PC v41 Chapter5

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