Welcome to this month’s edition of the technology newsletter. The intent of this newsletter is to ensure that everyone is aware of a number of key events taking place throughout the IT department. Over the past few months, the focus for the IT Leadership team has been centered around developing the Fis- cal Year 2013 Budget. Now that the budget exercise is complete, the leadership team is turning its atten- tion to further developing a core set of key perform- ance indicators (KPI’s) that will give way to the effi- ciency of the IT operations. These indicators will measure everything from customer satisfaction to system stability. The overarching need is to ensure that there is a mechanism in place to ensure we are focused on the right programs and initiatives that will help move our district forward. The use of both quantitative and qualitative met- rics is a key part of helping to provide the right level of insights. Further, these metrics will help focus the attention of the department and ensure that we are collectively doing the right work to help move the district forward. Our focus on sustainability, reliability and predictability will ultimately be realized as we struc- ture the right metrics for our department. MESSAGE FROM THE CIO AUGUST 1, 2012 VOLUME 1, ISSUE 2 ITD NEWSLETTER W. Jerome Oberlton, Chief Information Officer TOGETHER EVERYONE ACHIEVES MORE! 2 2 3 3 3 4 5 5 6 NEW ITD STAFF WORD OF THE DAY ITD INITIATIVE SPOTLIGHT IT TRIVIA AROUND THE OFFICE ITD STAFF SPOTLIGHT BACK TO SCHOOL HOROSCOPE UPCOMING EVENTS INSIDE THIS ISSUE
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Transcript
Welcome to this month’s edition of the technology
newsletter. The intent of this newsletter is to ensure
that everyone is aware of a number of key events
taking place throughout the IT department. Over the
past few months, the focus for the IT Leadership
team has been centered around developing the Fis-
cal Year 2013 Budget. Now that the budget exercise
is complete, the leadership team is turning its atten-
tion to further developing a core set of key perform-
ance indicators (KPI’s) that will give way to the effi-
ciency of the IT operations. These indicators will
measure everything from customer satisfaction to
system stability. The overarching need is to ensure
that there is a mechanism in place to ensure we are
focused on the right programs and initiatives that will
help move our district forward. The use of both quantitative and qualitative met-
rics is a key part of helping to provide the right level of insights. Further, these
metrics will help focus the attention of the department and ensure that we are
collectively doing the right work to help move the district forward. Our focus on
sustainability, reliability and predictability will ultimately be realized as we struc-
ture the right metrics for our department.
M E S S A G E F R O M T H E C I O
A U G U S T 1 , 2 0 1 2
V O L U M E 1 , I S S U E 2
I T D N E W S L E T T E R
W. Jerome Oberlton,
Chief Information Officer
TOGETHER EVERYONE ACHIEVES MORE!
2
2
3
3
3
4
5
5
6
NEW ITD STAFF
WORD OF THE DAY
ITD INITIATIVE
SPOTLIGHT
IT TRIVIA
AROUND THE OFFICE
ITD STAFF SPOTLIGHT
BACK TO SCHOOL
HOROSCOPE
UPCOMING EVENTS
INSIDE THIS ISSUE
W O R D O F T H E D A Y
N E W I T D S T A F F
TOGETHER EVERYONE ACHIEVES MORE!
Page 2 I T D N E W S L E T T E R
BLUESNARFING IS THE UNAUTHORIZED ACCESS OF INFORMATION FROM
A WIRELESS DEVICE THROUGH A BLUETOOTH
CONNECTION, OFTEN BETWEEN PHONES, DESKTOPS,
LAPTOPS, AND PDAS. THIS ALLOWS ACCESS TO A
CALENDAR, CONTACT LIST, EMAILS AND TEXT MESSAGES,
AND ON SOME PHONES USERS CAN COPY PICTURES AND
PRIVATE VIDEOS.
Listed from left to right: in above photo Lauren Greber (CEO Summer Teacher Fellow—Classroom Support Systems), Carina Throwe (Youth
works Student—Field Technical Services), Darien Farmer (Youth works Student—Field Technical Services), Kevin Brandon, Jr. (College In-
tern—Field Technical Services), W. Jerome Oberlton - CIO, Hassan Fields (Youth Works Student—SWAT), Isaac Lazzaro (Operational Sup-
port Specialist II—ITD Service Desk), Leeza Gee (Youth Works Student—SWAT) Pictured to right in photo above: Kurtis Gorham (College
Intern—Laptop Services)
Not Pictured: Kayla Morrow (CEO Summer Teacher Fellow—ITD Service Desk/CIO Office), Domonique Wilson (Youth Works Student—Field
AUGUST 2012 ITD & AROUND TOWN 8/15/2012 — Jazzy Nights in Old Goucher “Back To School Fundraiser” Bring school supplies 2220 St. Paul St. Baltimore MD 5pm-9pm
8/17/2012 — At the Movies: The upcoming movie musical “Sparkle” featuring Whitney Houston and Jordin Sparks debuting
8/17/2012 — At the Movies: The upcoming movie “The Expendables 2” featuring Sylvester Stallone