ITC

ITC-Agri division

HRM presentation by:

Ravi Teja (14020242017)-Basic details

Shivangi Sinha (14020242040)-Company’s stated value

Ajay Kishore(14020242003)-Career planning and growth opportunities

Shridhar Shinde (14020242041)-Products

Celestin (14020242055)-Balanced scorecard and stock market performance

Ephrem (14020242057)-Perspectives

BASIC DETAILS Imperial Tobacco Co. of India Ltd was the name of

the company, incorporated as a private company, on August 24, 1910, in Kolkata.

The company was converted into a public limited company.

In May 1970, the company changed its name from the Imperial Tobacco Co. of India Ltd. to India Tobacco Co. Ltd.

Wills, Watkins and Co, namely Henry Overton Wills I and his partner Watkins, were the founders of the company.

The CEO of the company is Yogesh Chander Deveshwar.

Headquarters: New Delhi, India. Vision – To ensure that ITC remains a valuable

corporation of India. It is through top class performance, which creates growing value for the economy of India and the stakeholders of the company.

COMPANY’S STATED VALUE Core values of ITC are aimed at developing a customer-

focused, high-performance organization for creation of value for all stakeholders:

Trusteeship Managers are aware that ITC has been given in "trust" by

all stakeholders. Stakeholder value and interest will be actualized on a long term basis, which is sustainable.

Customer FocusThe company always focuses on the customer. It will deliver

what is required by the customer in terms of value, quality and satisfaction.

Respect For People The company is result oriented, setting high

performance standards for itself as individuals and teams.

It respect and value people at the same time and uphold humanness and human dignity.

It is acknowledged that different perspectives and capabilities are brought by every individual to the team.

Based on a variety of perspectives, a strong team is founded.

It is desired by individuals to dream, value differences, create and experiment in pursuit of opportunities and achieve leadership through teamwork.

Excellence What is right is done and done well, for excellence. Innovation Newer and better processes, products, services and

management practices are constantly pursued. Nation Orientation Awareness of responsibility to generate economic

value for the nation. In pursuit of goals, no compromise will be made in complying with applicable laws and regulations at all levels.

CAREER PLANNING AND GROWTH OPPORTUNITIES

By evaluation, no evidence of career planning for staff could be found. There was considerable concern about its absence.

For ITC, this is a particular challenge as it is a small agency, employing technical specialists with limited internal opportunities for promotion.

It’s a paradox that in such circumstances, there is more pressure on the organization to show that it is concerned about the future of the public, actively seeking to provide variety and mobility, thinking broadly and is clear about options.

The 2004 survey of Permanent Professional staff conducted by the Evaluation found, that around half of the staff did not feel that there was equality in treatment in terms of career progression.

There is an element of disappointment about the issue in all surveys, but the figures are comparatively high.

Evidence is there that the selection of candidates for posts is not seen by everyone as being undertaken in a transparent manner or that posts are awarded on the basis of merit.

SUCCESSION PLANNING It links the issues of retirement of senior management

with the concern for continuity and career planning. The message is that there needs to be a succession

plan for all managerial appointments.

GROWTH OPPORTUNITIES

Assistants Under Training, commonly called AUTs, are students of prestigious engineering and management institutes who wish to pursue their careers with ITC, after graduation.

AUTs are inducted into the ITC system with the objective of nurturing and grooming them to be leaders in the future.

When an AUT joins ITC, the company ensures that necessary inputs are provided in terms of managerial development, cross functional and cross business exposure and in depth functional exposure, for development of domain expertise.

This is for equipment with knowledge and skills required to perform their roles, as well as to lay the foundation for their growth and development as business leaders.

Training is undergone for a period of one year, after which they are confirmed as Assistant Managers.

PRODUCTS AND SERVICES SECTORS IN WHICH ITC IS ACTIVE FMCG CIGARETTES HOTELS I.T AGRIBUSINESS PAPERBOARD PACKAGING LIFESTYLE RETAILING

FMCG ITC entered into the branded and packaged foods

business in August 2001. Famous brands in this section are :a) Kitchens of Indiab) Aashirvadc) Sunfeastd) Mint-oe) Candyman

f) Bingo !

CIGARETTES It is the market leader in India. There are powerful brands across segments Highly popular brands include Insignia, India Kings,

Classic, Gold Flake, Silk cut, Navy Cut, Scissors, Capstan, Berkley, Bristol, and Flake.

About 71 % of the total turnover depends upon this business.

HOTELS In 1975, ITC entered into the hospitality business

(hotels) from Chennai. It has a chain of 70 hotels all over India. These include super deluxe and five star hotels,

heritage palaces, havelis and resorts and full service budget hotels.

ITC Maurya, Delhi, with 440 rooms has played host to a galaxy of world dignitaries, such as Bill Clinton and Bill Gates.

Its Restaurant, Bukhara has been voted the Best Restaurant in Asia. It is the only Indian restaurant in the list of 50 Best Restaurants in the World.

IT ITC Info Tech is a global IT services company. Today, it is one of India’s fastest growing IT and ITES

service providers. It provides outsourced IT solutions and services to

leading global customers. ITC Info Tech has a strength of over 2000 employees

and delivery centers across North America, Europe and Asia- Pacific.

They serve Fortune-listed companies in 42 countries. ITC Info Tech conforms to the highest standards in

international process Quality.

AGRIBUSINESS ITC’s International Business Division (IBD) is the

country’s second largest exporter of agri-products. It has exports of over Rs. 1000 Crores (Rs. 10 billion). IBD domestic sales of agri-products are in excess of

Rs. 1500 Crores (Rs. 15 billion). Now, IBD focuses on exports on :-a) Feed Ingredients – Soya mealb) Food grains – Rice (Basmati and Non Basmati),

Wheat, Pulsesc) Edible Nuts - Sesame Seeds, HPS Groundnuts, Castor

oil

IBD started e- choupal for the Indian farmers :a) Over 38000 villages linked through e- Choupals.b) Over 1 million farmers are served.c) Products are sold by farmers directly to the company.d) 12 “Choupal Saagars” are operational e) 8 more are to be launched shortly.

PAPERBOARD AND PACKAGING ITC’s Paperboards business has a manufacturing

capacity of over 360000 tonnes annually. It is India’s market leader, across all carton-consuming

segments, such as cigarettes, foods and beverages. ITC’s Paperboard products include :a) Packaging boards – coated folding box boardsb) Solid bleached sulphate boardsc) White lined chipboardsd) Liquid packaging boardse) Poly extruded coated boards for food and barrier

packaging

LIFESTYLE RETAILING ITC's Lifestyle Retailing Business Division has

established a nationwide retailing presence through Wills Lifestyle & John Players.

Readymade garments such as suits, shirts, trousers are casuals are sold.

IMPLEMENTATION OF BALANCED SCORE CARD

Organisational Assessment Identification of Strategic Themes Definition Perspective and Strategic Objectives Development of a Strategy Map Derivation Performance Metrics Crafting and Prioritization of Strategic Initiatives Automation and Communication Cascading the BSC Through the Organisation Collection of Data, Evaluation and Revision

BALANCED SCORE CARD OF ITC Balanced score cards are constructed from strategy

maps Four perspectives :a) Customer : Measuring having a direct impact on

customers, for example time taken to process a phone call, results of customer surveys, number of complaints or competitive rankings.

b) Internal processes : The values added to customers, such as services, training, facilitation, etc.

c) Financial ; Represents financial outcomes, resource allocation

d) Learning and Growth : The people, systems, and organisation that enable processes.

PERFORMANCE IN STOCK MARKET (LAST MONTH)

From August 1 to September 1,2014, the share price has fluctuated

A low of Rs 341.55 was recorded on August 22 and a high of Rs 361.85 on August 14.

Overall, there’s a negative price gain of 0.19 percent. Overall stock prices on March 31( financial year end)

have been increasing, from: Rs 34.71 in 2004, Rs 97.48 in 2006, Rs 103.18 in 2008, Rs 131.58 in 2010, Rs 226.85 in 2012 and Rs 309.10 in 2013.

As prices are on the rise, it is worth investing in ITC.

PERSPECTIVES CUSTOMER : Improvement in desktop computing. Enabling business processes. Improvement in internet and e-mail services. Improvement in the image of ITC. Provision of IT training.

FINANCE Reduction in operational costs Prioritization resource allocation Improvement of utilisation of resources

LEARNING AND GROWTH Development of teams Improvement of competencies Improvement of organisational effectiveness Development and maintenance of ITC information systems

INTERNAL PROCESSES Induction of planning, project management and

quality functions Acquiring and deployment the most suitable ERP

system Acquiring and maintenance of state –of-the-art back

office infrastructure. Maintenance of operational excellence. Establishment of best-in-class help desk operations Development of best-in-class IT training facilities.

SOURCES

http://www.itcportal.com/ http://www.davenapier.pwp.blueyonder.co.uk/wills/wdh

owill.htm http://en.wikipedia.org/wiki/W.D._&_H.O._Wills#Notabl

e_products http://www.itcportal.com/ http://www.topstockresearch.com/INDIAN_STOCKS/CIG

ARETTES/I_T_C_Ltd.html http://www.itcevaluation.org/