The official newsletter of National Service Center Issue: Q3-08 CARLSBAD, Calif., July 7, 2008 – Ingram Micro’s (NYSE: IM) Data Capture and Point-of-Sale (POS) Division today announced several new SKU’d professional service offerings designed to help channel partners in the U.S. more effectively sell and support POS and Automatic Identification and Data Capture (AIDC) retail solutions. Available now through the distributor’s Data Capture / POS Division and Ingram Micro Services Network (IMSN), these new SKU’d professional service offerings from National Service Center (NSC) include pre- and post-POS sales opportunities such as POS and AIDC equipment maintenance, rollouts and installation, as well as wireless networking site surveys and installations. “Professional services are a lucrative profit center for our channel partners and a competitive differentiator that really translates to high value-add in the eyes of end-users, business owners and retailers,” says Justin Scopaz, senior director, vendor management and marketing, Ingram Micro Data Capture/POS Division.“The addition of these retail- focused POS and AIDC professional services offerings enable our partners to enhance, and in many cases expand, their current services portfolio and geographic reach without adding significant costs to their business. Simultaneously, these services make it easier for partners to increase their revenues and profits by simply attaching SKU’d services to every POS and AIDC hardware sale. It’s a strong value proposition that really resonates with our growing partner base.” “Retail customers have unique service needs that are very time sensitive and in many cases make it difficult to outsource service tickets to the mainstream VAR base,” says Hari Dhiman, President, Infocentrix. “With Ingram Micro’s new retail-focused professional services offerings, we can attach SKU’d services such as installation and maintenance to our POS and AIDC solutions with confidence. It’s great to have a trusted partner like Ingram Micro ready and able to help you build your business and better service your customers.” Solution providers who are interested in learning more about Ingram Micro’s new line of SKU’d POS and AIDC professional services offerings can contact their Ingram Micro sales representative. For more information about Ingram Micro’s Data Capture/POS Division visit dcpos.ingrammicro.com. Ingram Micro announces addition of NSC services Many NSC employees contribute to their communities by giving their time and financial support to local charitable organizations. 2008 will mark the second year that NSC has sponsored fundraising efforts for the United Way and the Susan G. Komen Race for the Cure. In 2007 NSC along with many other ITW companies held a month long drive to raise money for the United Way. Not only did we meet our goal, we exceeded it by 400%! NSC also sponsored a team of runners and walkers in last year’s South Carolina Upstate Race for the Cure. If you would like to find out more about this year’s race team, you can visit our team page at www.komenupstatesc.org. Community involvement
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The official newsletter of National Service Center Issue: Q3-08
Ingram Micro...........................Pg1
Community Involvement......Pg1
Annette Update......................Pg2
Department Spotlight...........Pg2
NSC Europe Closing................Pg2
New Field Service Model......Pg3
Employee News......................Pg3
Inside this issue!
15-C Pelham Ridge DriveGreenville, SC 29615
Call your sales rep today to find out about the
great summer promotions going on at
National Service Center!
Your source for the latest in industry news, company updates and special promotions!
CARLSBAD, Calif., July 7, 2008 – Ingram Micro’s (NYSE: IM) Data Capture and Point-of-Sale (POS) Division today announced several new SKU’d professional service offerings designed to help channel partners in the U.S. more effectively sell and support POS and Automatic Identification and Data Capture (AIDC) retail solutions.
Available now through the distributor’s Data Capture / POS Division and Ingram Micro Services Network (IMSN), these new SKU’d professional service offerings from National Service Center (NSC) include pre- and post-POS sales opportunities such as POS and AIDC equipment maintenance, rollouts and installation, as well as wireless networking site surveys and installations.
“Professional services are a lucrative profit center for our channel partners and a competitive differentiator that really translates to high value-add in the eyes of end-users, business owners and retailers,” says Justin Scopaz, senior director, vendor management and marketing, Ingram Micro Data Capture/POS Division. “The addition of these retail-focused POS and AIDC professional services offerings enable our partners to enhance, and in many cases expand, their current services portfolio and geographic reach without adding significant costs to their business. Simultaneously, these services make it easier for partners to increase their revenues and profits by simply attaching SKU’d services to every POS and AIDC hardware sale. It’s a strong value proposition that really resonates with our growing partner base.”
“Retail customers have unique service needs that are very time sensitive and in many cases make it difficult to outsource service tickets to the mainstream VAR base,” says Hari Dhiman, President, Infocentrix. “With Ingram Micro’s new retail-focused professional services offerings, we can attach SKU’d services such as installation and maintenance to our POS and AIDC solutions with confidence. It’s great to have a trusted partner like Ingram Micro ready and able to help you build your business and better service your customers.”
Solution providers who are interested in learning more about Ingram Micro’s new line of SKU’d POS and AIDC professional services offerings can contact their Ingram Micro sales representative. For more information about Ingram Micro’s Data Capture/POS Division visit dcpos.ingrammicro.com.
Ingram Micro announces addition of NSC services
Many NSC employees contribute to their communities by giving their time and financial support to local charitable organizations. 2008 will mark the second year that NSC has sponsored fundraising efforts for the United Way and the Susan G. Komen Race for the Cure.
In 2007 NSC along with many other ITW companies held a month long drive to raise money for the United Way. Not only did we meet our goal, we exceeded it by 400%! NSC also sponsored a team of runners and walkers in last year’s South Carolina Upstate Race for the Cure. If you would like to find out more about this year’s race team, you can visit our team page at www.komenupstatesc.org.
Community involvement
It’s time to start your
Onsite Services - 800-500-6421 x 2297
Depot Services - 800-500-6421 x 2296
Parts Distribution - 800-500-6421 x 2298
Looking for
parts & printheads?
We stock parts for major
barcode printer OEMs!
Call 800-500-6421
Extension 2298
for a quote!
What’s News?What’s News?Page 2 Page 3
If you have any questions or comments, please feel free to contact us!
15-C Pelham Ridge DriveGreenville, SC 29615
800-500-6421info@nationalservicecenter.comwww.nationalservicecenter.com
Employee News
NSC’s Systems Integration team is fully capable of handling large rollouts of PCs and POS systems including HHT scanners, PC’s, Servers, Cash Registers, Wireless access points, Routers, Switches, and cable kits. We ensure that the equipment your customer has purchased is tested and work well together through a process called imaging. Imaging begins when NSC receives a tested, working image of all software from the customer. NSC then broadcasts the image to multiple units simultaneously. For customers who have not compiled a master image, NSC can create custom images including all security and group policies.
In addition, we offer backup solutions, giving your customers the ability to restore important files in case of a disaster. Some customers when upgrading their systems may have important private data such as customer credit card information and private documents. With data destruction services, NSC can overwrite the private data and erase all traces of this information from the hard drives forever.
Our Systems Integration services can help!
New Employees
Johnathan Campbell - Integration Manager
Brent Stone - Warehouse Manager
Promotions
Adam Edwards - Training Director
Wayne Dorr - SSP Network Coordinator
Jason Peppers - Onsite Qualifications
Cathy Weisner - Billing Supervisor
To provide support to our
new field service model, NSC
has developed a new training
department. Adam Edwards,
a former NSC field engineer, was
promoted to SSP Training Director
in May of this year and has taken
on the responsibility of launching
NSC’s new training program. So far
Adam has hosted training classes in
Atlanta, Chicago, and Newark with classes scheduled in Dallas
and Portland next month.
These classes are a combination of lecture-style and hands-on
training under the supervision of Adam and an NSC regional managers to ensure that each contractor in attendance has a
thorough understanding of barcode printer theory and practical application experience needed to provide the highest quality
of service to each of NSC’s resellers and their customers.
Here at National Service Center, we continue to look for ways to increase the quality of service delivery to our customers. With this in mind, as of June 1st we have converted our field service operations to an independent service contractor model. In conjunction with this change we have also put into place an internal contractor development team responsible for delivering support and training to each of NSC’s contracted technicians.
Our focus at NSC is to provide the highest quality of service possible to our customers and these recent changes will provide many benefits including a greater number of skilled technicians ready to respond to urgent service calls and even faster response times. Along with these and other great benefits of our new model, customers will continue to receive the same personal service experience that they are accustomed to receiving from NSC. In fact, many NSC technicians have made the decision to become independent contractors so that they may continue to service NSC customers in their local areas.
NSC has entered into our new operating model with full confidence and want to ensure our business partners that our contractor base will continue to support NSC’s reputation as the high quality service leader that our customers have come to know. If you have any questions or would like to discuss this issue further, please contact us at your convenience.
New field service model
Johnathan Campbell was recently hired as Manager of
NSC’s SI Department.
Are your customers thinking about rolling out new technology?
In the last newsletter, I shared my story about my weight loss. I’m happy to report that the pounds keep dropping, and as of mid-July, I have lost a total of 192 pounds! One of the benefits of my new healthier lifestyle is that I can more easily deal with stress. Instead of opening a bag of chips or a pint of ice cream, I’m more likely to open the door for a walk.
During a recent outing at our minor-league ballpark, I was able to go up and down the bleacher stairs several times throughout the game, without huffing or puffing or even breathing hard. Two years ago, I would never have dreamed it possible.
The final goal is within sight – still a little off in the distance, but getting closer with each week. Keep watching for an update as I get even closer!
Update on Annette
Illinois Tool Works, NSC’s parent company, announced this month that NSC UK will be closing. “ITW regrets any inconvenience this may cause to current customers of NSC UK. Tony Sahota (NSC UK Business Unit Manager) . . . will do his utmost to help in the transition of any existing business of our customers to alternative suppliers. This closure has no impact on NSC USA which continues to be a successful business unit within the ITW portfolio.”
NSC Europe is closing
What’s News?What’s News?Page 2 Page 3
If you have any questions or comments, please feel free to contact us!
15-C Pelham Ridge DriveGreenville, SC 29615
800-500-6421info@nationalservicecenter.comwww.nationalservicecenter.com
Employee News
NSC’s Systems Integration team is fully capable of handling large rollouts of PCs and POS systems including HHT scanners, PC’s, Servers, Cash Registers, Wireless access points, Routers, Switches, and cable kits. We ensure that the equipment your customer has purchased is tested and work well together through a process called imaging. Imaging begins when NSC receives a tested, working image of all software from the customer. NSC then broadcasts the image to multiple units simultaneously. For customers who have not compiled a master image, NSC can create custom images including all security and group policies.
In addition, we offer backup solutions, giving your customers the ability to restore important files in case of a disaster. Some customers when upgrading their systems may have important private data such as customer credit card information and private documents. With data destruction services, NSC can overwrite the private data and erase all traces of this information from the hard drives forever.
Our Systems Integration services can help!
New Employees
Johnathan Campbell - Integration Manager
Brent Stone - Warehouse Manager
Promotions
Adam Edwards - Training Director
Wayne Dorr - SSP Network Coordinator
Jason Peppers - Onsite Qualifications
Cathy Weisner - Billing Supervisor
To provide support to our
new field service model, NSC
has developed a new training
department. Adam Edwards,
a former NSC field engineer, was
promoted to SSP Training Director
in May of this year and has taken
on the responsibility of launching
NSC’s new training program. So far
Adam has hosted training classes in
Atlanta, Chicago, and Newark with classes scheduled in Dallas
and Portland next month.
These classes are a combination of lecture-style and hands-on
training under the supervision of Adam and an NSC regional managers to ensure that each contractor in attendance has a
thorough understanding of barcode printer theory and practical application experience needed to provide the highest quality
of service to each of NSC’s resellers and their customers.
Here at National Service Center, we continue to look for ways to increase the quality of service delivery to our customers. With this in mind, as of June 1st we have converted our field service operations to an independent service contractor model. In conjunction with this change we have also put into place an internal contractor development team responsible for delivering support and training to each of NSC’s contracted technicians.
Our focus at NSC is to provide the highest quality of service possible to our customers and these recent changes will provide many benefits including a greater number of skilled technicians ready to respond to urgent service calls and even faster response times. Along with these and other great benefits of our new model, customers will continue to receive the same personal service experience that they are accustomed to receiving from NSC. In fact, many NSC technicians have made the decision to become independent contractors so that they may continue to service NSC customers in their local areas.
NSC has entered into our new operating model with full confidence and want to ensure our business partners that our contractor base will continue to support NSC’s reputation as the high quality service leader that our customers have come to know. If you have any questions or would like to discuss this issue further, please contact us at your convenience.
New field service model
Johnathan Campbell was recently hired as Manager of
NSC’s SI Department.
Are your customers thinking about rolling out new technology?
In the last newsletter, I shared my story about my weight loss. I’m happy to report that the pounds keep dropping, and as of mid-July, I have lost a total of 192 pounds! One of the benefits of my new healthier lifestyle is that I can more easily deal with stress. Instead of opening a bag of chips or a pint of ice cream, I’m more likely to open the door for a walk.
During a recent outing at our minor-league ballpark, I was able to go up and down the bleacher stairs several times throughout the game, without huffing or puffing or even breathing hard. Two years ago, I would never have dreamed it possible.
The final goal is within sight – still a little off in the distance, but getting closer with each week. Keep watching for an update as I get even closer!
Update on Annette
Illinois Tool Works, NSC’s parent company, announced this month that NSC UK will be closing. “ITW regrets any inconvenience this may cause to current customers of NSC UK. Tony Sahota (NSC UK Business Unit Manager) . . . will do his utmost to help in the transition of any existing business of our customers to alternative suppliers. This closure has no impact on NSC USA which continues to be a successful business unit within the ITW portfolio.”
NSC Europe is closing
The official newsletter of National Service Center Issue: Q3-08
Ingram Micro...........................Pg1
Community Involvement......Pg1
Annette Update......................Pg2
Department Spotlight...........Pg2
NSC Europe Closing................Pg2
New Field Service Model......Pg3
Employee News......................Pg3
Inside this issue!
15-C Pelham Ridge DriveGreenville, SC 29615
Call your sales rep today to find out about the
great summer promotions going on at
National Service Center!
Your source for the latest in industry news, company updates and special promotions!
CARLSBAD, Calif., July 7, 2008 – Ingram Micro’s (NYSE: IM) Data Capture and Point-of-Sale (POS) Division today announced several new SKU’d professional service offerings designed to help channel partners in the U.S. more effectively sell and support POS and Automatic Identification and Data Capture (AIDC) retail solutions.
Available now through the distributor’s Data Capture / POS Division and Ingram Micro Services Network (IMSN), these new SKU’d professional service offerings from National Service Center (NSC) include pre- and post-POS sales opportunities such as POS and AIDC equipment maintenance, rollouts and installation, as well as wireless networking site surveys and installations.
“Professional services are a lucrative profit center for our channel partners and a competitive differentiator that really translates to high value-add in the eyes of end-users, business owners and retailers,” says Justin Scopaz, senior director, vendor management and marketing, Ingram Micro Data Capture/POS Division. “The addition of these retail-focused POS and AIDC professional services offerings enable our partners to enhance, and in many cases expand, their current services portfolio and geographic reach without adding significant costs to their business. Simultaneously, these services make it easier for partners to increase their revenues and profits by simply attaching SKU’d services to every POS and AIDC hardware sale. It’s a strong value proposition that really resonates with our growing partner base.”
“Retail customers have unique service needs that are very time sensitive and in many cases make it difficult to outsource service tickets to the mainstream VAR base,” says Hari Dhiman, President, Infocentrix. “With Ingram Micro’s new retail-focused professional services offerings, we can attach SKU’d services such as installation and maintenance to our POS and AIDC solutions with confidence. It’s great to have a trusted partner like Ingram Micro ready and able to help you build your business and better service your customers.”
Solution providers who are interested in learning more about Ingram Micro’s new line of SKU’d POS and AIDC professional services offerings can contact their Ingram Micro sales representative. For more information about Ingram Micro’s Data Capture/POS Division visit dcpos.ingrammicro.com.
Ingram Micro announces addition of NSC services
Many NSC employees contribute to their communities by giving their time and financial support to local charitable organizations. 2008 will mark the second year that NSC has sponsored fundraising efforts for the United Way and the Susan G. Komen Race for the Cure.
In 2007 NSC along with many other ITW companies held a month long drive to raise money for the United Way. Not only did we meet our goal, we exceeded it by 400%! NSC also sponsored a team of runners and walkers in last year’s South Carolina Upstate Race for the Cure. If you would like to find out more about this year’s race team, you can visit our team page at www.komenupstatesc.org.
Community involvement
It’s time to start your
Onsite Services - 800-500-6421 x 2297
Depot Services - 800-500-6421 x 2296
Parts Distribution - 800-500-6421 x 2298
Looking for
parts & printheads?
We stock parts for major
barcode printer OEMs!
Call 800-500-6421
Extension 2298
for a quote!
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