Chapter 2 Information Technologies: Concepts, Types and IT Support Information Technology for Management Improving Performance in the Digital Economy 7 th edition John Wiley & Sons, Inc. Slides contributed by Dr. Sandra Reid Chair, Graduate School of Business & Professor, Technology Dallas Baptist University Turban and Volonino 2-1 Copyright 2010 John Wiley & Sons, Inc.
Chapter 2 IT Supports Organizational Performance in Turbulent Business Environments Information Technology for Management Improving Performance in the Digital Economy 7th edition
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Chapter 2
Information Technologies:Concepts, Types and IT Support
Information Technology for ManagementImproving Performance in the Digital Economy
7th editionJohn Wiley & Sons, Inc.
Slides contributed by Dr. Sandra ReidChair, Graduate School of Business & Professor, Technology
Dallas Baptist UniversityTurb
an a
nd
Vo
lon
ino
2-1Copyright 2010 John Wiley & Sons, Inc.
Chapter Outline
• 2.1 Information Systems: Concepts and Definitions
• 2.2 Classification and Types of Information Systems
• 2.3 How IT Supports People
• 2.4 How IT Supports Supply Chains and Business Processes
• 2.5 Information Systems Infrastructure, Architecture, and Emerging Computing Environments
2-2Copyright 2010 John Wiley & Sons, Inc.
Chapter Outline cont’d
• 2.6 Innovative and Futuristic Information Systems
• 2.7 Managerial Issues
2-3Copyright 2010 John Wiley & Sons, Inc.
Learning Objectives
1. Define information systems and describe various types of information systems and categorize specific systems you observe.
2. Relate and contrast transaction processing and functional information systems.
3. Identify the major enterprise internal support systems and relate them to managerial functions.
4. Analyze the support IT provides people in different roles in the organization.
5. Describe the support IT provides to business processes and the supply chain.
2-4Copyright 2010 John Wiley & Sons, Inc.
Learning Objectives cont’d
6. Explain information infrastructure and different types of information architectures.
7. Distinguish the major types of Web-based information systems and understand their functionalities.
8. Describe emerging information technologies.
9. Analyze innovative and futuristic IT systems and applications.
Copyright 2010 John Wiley & Sons, Inc. 2-5
Figure IT 7eU The Business Performance Management Cycle and IT Model
Copyright 2010 John Wiley & Sons, Inc. 2-6
Mary Kay
Copyright 2010 John Wiley & Sons, Inc. 2-7
Providing Mary Kay employees with own web pages saves millions.
Interrelated support systems. The TPS collects information that is used to build the MIS and the data warehouse. These feed the BI and other enterprise systems.
Copyright 2010 John Wiley & Sons, Inc. 2-27
2.3 How IT Supports People
Table 2.3
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Figure 2.9 – The information systems support of people in organizations.
Copyright 2010 John Wiley & Sons, Inc. 2-29
Figure 2.10
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Representative questions in the financial services industry.
Copyright 2010 John Wiley & Sons, Inc. 2-31
2.4 How IT Supports Supply Chains and Business Processes
IT Supports Supply Chains
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Aerospace & Defense Supply Chains Prepare for Uncertainty in 2009
Swimming Upstream: Your existing supply chain technology may not work well in reverse
Get with the Plan: Aligning Performance Goals With Corporate Strategy
Figure 2.11Features of information systems in 2010.
Copyright 2010 John Wiley & Sons, Inc. 2-44
Source: Nakamoto, H., and M. Komeichi, “IT Roadmap toward 2010,” Nomura Research Institute, March 1, 2006, Figure 5, p. 7. nri.co.jp/english/opinion/papers/2006/pdf/np2006102.pdf
Copyright 2010 John Wiley & Sons, Inc. 2-45
2.7 Managerial Issues
Managerial Issues
• Transition to digital enterprise may be lengthy & with lots of opposition to the needed change.
• How to deal with outsourcing & utility computing trends.
• Ethical issues.
• Risk of introducing new technologies.
• Importance of supply chain management.
• Importance of business intelligence.
Copyright 2010 John Wiley & Sons, Inc. 2-46
Copyright 2010 John Wiley & Sons, Inc.
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