Page 1
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05 16 functional org chart.pdf
May 16, 2016
DRAFT
1
Information Technology
Leadership Team
Abdul Wajid Choudhry
Director of IT User Services
Randy SailerDirector of Network
Communications
Dave HartDirector of Enterprise
Systems & Development
Julie BuehlerVice Chancellor for Information Services &
Strategy, Chief Information Officer
Heidi DollardDeputy Chief Information Officer
Christopher MisraChief Technology Officer
Jim MileskiDirector of Data Center &
Infrastructure
Matthew DaltonChief Information Security
Officer
Alyson GillAssociate Provost for
Instructional Innovation
Vice Provost & Dean of
Undergraduate Education
Finance & Administration
Jill CrookerExecutive Financial & Administrative Officer
Kimberly Roy
Executive Assistant
[email protected]
Dean of the College of
Information & Computer
Sciences
Tracy MitranoAdvisor to the Vice Chancellor & Academic
Dean of UMass Trust, Assurance & Cybersecurity Certificate (TACC) Program
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05 16 functional org chart.pdf
May 17, 2016
Questions?Contact IT User Services:
413-545-TECH (8324)
www.it.umass.edu/support
DRAFT
2
Heidi DollardDeputy Chief Information Officer
Information Technology Deputy Chief Information Officer
Backup for Vice Chancellor
as Needed
Expediting Initiatives Across IT
IT News & Notifications
IT User Documentation
Web & Print Communications
IT Communications
Page 3
05 16 functional org chart.pdf
May 17, 2016
Questions?Contact IT User Services:
413-545-TECH (8324)
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DRAFT
3
Special Projects for Vice Chancellor & Policy Expertise
Tracy MitranoAdvisor to the Vice Chancellor & Academic Dean of UMass Trust, Assurance & Cybersecurity Certificate (TACC) Program
Information Technology Advisor to the VC & Academic Dean of UMass TACC Program
Page 4
05 16 functional org chart.pdf
May 17, 2016
Questions?Contact IT User Services:
413-545-TECH (8324)
www.it.umass.edu/support
DRAFT
4
Information Technology Instructional Innovation
Innovative Teaching Technology
Instructional Media Lab
Instructional Workshops & Events
Instructional Research & Development
Computer Classrooms & Learning Facilities
Assistive Technologies Center
Team-based Learning Classrooms
Videoconferencing Facilities
Alyson GillAssociate Provost for Instructional Innovation
Instructional Technology Support
Learning Management System (Moodle Administration)
eLearning (Blackboard Administration)
Page 5
05 16 functional org chart.pdf
May 17, 2016
Questions?Contact IT User Services:
413-545-TECH (8324)
www.it.umass.edu/support
DRAFT
5
Christopher MisraChief Technology Officer
Information Technology IT Architecture, High Performance Computing
High Performance Computing CoordinationIT Architecture
Change Management
Incident Management
Technology Standards
Page 6
05 16 functional org chart.pdf
May 17, 2016
Questions?Contact IT User Services:
413-545-TECH (8324)
www.it.umass.edu/support
DRAFT
6
Jill CrookerExecutive Financial & Administrative Officer
Information Technology Finance & Human Resources
IT Billing & Cash Management
IT Budgeting, Financial Reporting & Compliance
IT Purchasing, Payments & Procard Management
IT Human Resources Personnel Processing
Page 7
05 16 functional org chart.pdf
May 17, 2016
Questions?Contact IT User Services:
413-545-TECH (8324)
www.it.umass.edu/support
DRAFT
7
Information Technology User Services
Abdul Wajid ChoudhryDirector of IT User Services
IT Support & Consulting Classroom Technology Services
Site Licensed Software Management
Technology Training IT Account & Directory Services (Password Changes)
IT Help Center
IT Repair Center
Parts & Peripherals Sales
Walk-in Support
Phone Support
Chat/Online Support
Enterprise Desktop Support
Page 8
05 16 functional org chart.pdf
May 17, 2016
Questions?Contact IT User Services:
413-545-TECH (8324)
www.it.umass.edu/support
DRAFT
8
Information Technology Information Security
Matthew DaltonChief Information Security Officer
Information Security Services
(Includes Anti-virus, Data Loss Prevention)
Security Incident Response Services
IT Compliance Management
FirewallSecurity & Risk Assessments
Page 9
05 16 functional org chart.pdf
May 17, 2016
Questions?Contact IT User Services:
413-545-TECH (8324)
www.it.umass.edu/support
DRAFT
9
Dave HartDirector of Enterprise Systems & Development
Information Technology Enterprise Systems & Development
Data Warehouse (UMetrx)
Administrative Application Security
Administration
Imaging System
Administrative IT Training & Support
Online Student Portal (Go.UMass)
Administrative Applications Infrastructure
Database Administration
(SPIRE, Moodle, UMetrx, Imaging)
Online Learning (OWL):
Homework, eTextbooks,
Training, Testing
Content Development
Instructional Design
Software Evaluation &
Acquisition
(Third-party Software)
Software Installation & Configuration
Campus Enterprise System Integration
Software Development
(Administrative &
Educational)
Software Training & Support
Software Design & Implementation
Campus Enterprise System Integration
Educational Technology
Research & Outreach
Research Project Development &
Support
K-16 Outreach IT Project Support
Student Information System (SPIRE)
Application Design & Development
Maintenance & Operations
Web Site & Interactive
Multimedia
Development
Web Site Development (Education,
eCommerce)
Mobile Web Applications
Content Management System Development
(Drupal)
Page 10
05 16 functional org chart.pdf
May 17, 2016
Questions?Contact IT User Services:
413-545-TECH (8324)
www.it.umass.edu/support
DRAFT
10
Information Technology Data Center, IT Infrastructure & Services
Jim MileskiDirector of Data Center & Infrastructure
Wireless Network
Wired Network
Network Communications
Web Services
Data Center
Authentication & Identity Management
Email
Data Center Modernization Project
Core Network Modernization Project
Windows/Unix Server Administration
Server Hosting
Page 11
05 16 functional org chart.pdf
May 17, 2016
Questions?Contact IT User Services:
413-545-TECH (8324)
www.it.umass.edu/support
DRAFT
11
Randy SailerDirector of Network Communications
Information Technology Network Communications
Telephone RepairMove, Add or Change
Telephones & Network JacksUniversity Cell Phones &
Mobile Devices
Call Centers
Telephone & Network Billing
University Operators
Voice Mail
Custom Voice Applications
Telephone Services
Campus Cable Plant Design, Engineering & Management