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SPHomeRun.com IT Support Companies: Here’s What Your SMB Clients REALLY Want Courtesy of the Small Business Computer Consulting Blog http://blog.sphomerun.com Creative Commons Image Source: Flickr BUILDWindows
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IT Support Companies: Here’s What Your SMB Clients REALLY Want (Slides)

May 15, 2015

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http://ITMarketingIdeas.com For owners of IT support companies: If you're tried of guessing what your small business clients are thinking, learn what SMB clients REALLY want. Copyright (C) SP Home Run Inc
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Page 1: IT Support Companies: Here’s What Your SMB Clients REALLY Want (Slides)

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IT Support Companies:

Here’s What Your SMB Clients

REALLY WantCourtesy of theSmall Business Computer Consulting Bloghttp://blog.sphomerun.com Creative Commons Image Source: Flickr BUILDWindows

Page 2: IT Support Companies: Here’s What Your SMB Clients REALLY Want (Slides)

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What Do Small Businesses Want From their IT Support Companies?

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Page 3: IT Support Companies: Here’s What Your SMB Clients REALLY Want (Slides)

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Question on LinkedIn

Page 4: IT Support Companies: Here’s What Your SMB Clients REALLY Want (Slides)

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Largely Depends on Three Factors

Page 5: IT Support Companies: Here’s What Your SMB Clients REALLY Want (Slides)

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(a) Your Business Model: How You Position Your Company

Page 6: IT Support Companies: Here’s What Your SMB Clients REALLY Want (Slides)

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(b) Your Ideal Client: How You Define Your Target Market

Page 7: IT Support Companies: Here’s What Your SMB Clients REALLY Want (Slides)

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(c) Your Level of Marketing Sophistication: How You Market to That Segment

Page 8: IT Support Companies: Here’s What Your SMB Clients REALLY Want (Slides)

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Which 8 Factors Matter Most to Non-Technical Small Business Decision Makers?

Page 9: IT Support Companies: Here’s What Your SMB Clients REALLY Want (Slides)

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1. Non-Technical SMB Owners Don’t Differentiate Among Different IT Needs

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Page 10: IT Support Companies: Here’s What Your SMB Clients REALLY Want (Slides)

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2. Only Industry Insiders Know What “Virtual IT” Means

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Page 11: IT Support Companies: Here’s What Your SMB Clients REALLY Want (Slides)

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3. Don’t Lump All Small Business Clients Into One Bucket

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Page 12: IT Support Companies: Here’s What Your SMB Clients REALLY Want (Slides)

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4. Bigger SMB Clients Spend More On IT Than Tiny Clients (Usually)

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Page 13: IT Support Companies: Here’s What Your SMB Clients REALLY Want (Slides)

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5. Get Proactive About Solving Your SMB Clients’ Problems

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Page 14: IT Support Companies: Here’s What Your SMB Clients REALLY Want (Slides)

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6. Make “Win -win” Your Mantra

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Page 15: IT Support Companies: Here’s What Your SMB Clients REALLY Want (Slides)

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7. Send Prepaid Time Blocks Back To the 1980s And 1990s (Where They Belong)

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Page 16: IT Support Companies: Here’s What Your SMB Clients REALLY Want (Slides)

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8. Bet Your Firm’s Future On Selling ROI Results

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Page 17: IT Support Companies: Here’s What Your SMB Clients REALLY Want (Slides)

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So What Do You Think SMB Clients Want Most From their IT Support Companies?

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Page 18: IT Support Companies: Here’s What Your SMB Clients REALLY Want (Slides)

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Please Share Your Tips, Hints, and War Stories in the Comments Area Below

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Page 19: IT Support Companies: Here’s What Your SMB Clients REALLY Want (Slides)

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for Consistently Attracting New Business Clients

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