Service Improvement Process C SIService Improvement D efine C SI initiative & R O I/VO I C SILeads Review Executive C onfirm CSI Priorities D efine C SI initiative & R O I/VO I CSI Opportunity Identified D ashboards R efreshed C SIService R eporting D eliver Strategic C SI initiative D eliverC SI initiative C SIInitiative Delivered Service Disciplines & Lines C SIService M easurement& R eporting Confirm Delivery Approach R eview & Approval Strategic C S I Initiative Delivered M onitor Strategic C SI initiative CSI Opportunity Identified Closure certificate signed off Benefits realised Closure certificate signed off Benefits realised CSI Service M easures Service Strategy